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INTRODUCTION
HCL Technologies is a leading global IT services company, working with clients in
the areas that impact and redefine the core of their businesses. Since its inception
into the global landscape after its IPO in 1999, HCL focuses on ‘transformational
outsourcing’, underlined by innovation and value creation, and offers integrated
portfolio of services including software-led IT solutions, remote infrastructure
management, engineering and R&D services and BPO. HCL leverages its extensive
global offshore infrastructure and network of offices in 26 countries to provide
holistic, multi-service delivery in key industry verticals including Financial Services,
Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes
pride in its philosophy of ‘Employees First, Customer Second’ which empowers our
73,420 transformers to create a real value for the customers. HCL Technologies,
along with its subsidiaries, had consolidated revenues of US$ 3.3 billion (Rs. 15,160
crores), as on 31 March 2011 (on LTM basis).
HCL is a $5.7 billion leading global technology and IT enterprise comprising two
companies listed in India - HCL Technologies and HCL Infosystems. Founded in
1976, HCL is one of India's original IT garage start-ups. A pioneer of modern
computing, HCL is a global transformational enterprise today. Its range of offerings
includes product engineering, custom & package applications, BPO, IT
infrastructure services, IT hardware, systems integration, and distribution of
information and communications technology (ICT) products across a wide range of
focused industry verticals. The HCL team consists of over 79,000 professionals of
diverse nationalities, who operate from 31 countries including over 500 points of
presence in India. HCL has partnerships with several leading Global 1000 firms,
including leading IT and technology firms
HCL Technologies
While HCL Enterprise has a 30-year history, HCL Technologies is a relatively young
company formed, 15 years ago, in 1998. During this period, HCL has built unique
strengths in IT applications (custom applications for industry solutions and package
implementation), IT infrastructure management and business process outsourcing,
while maintaining and extending its leadership in product engineering. HCL has
also built domain depth through a micro-verticalization strategy in industries such
as Financial Services, Hi-tech and Manufacturing, Retail, Media and Entertainment,
Life Sciences, and Telecom.
HCL has created the ability to distribute value across the customer's IT landscape
through its well-distributed services portfolio, significant domain strengths, and
locally relevant geographic distribution. HCL has the widest service portfolio among
Indian IT service providers, with each of its services having attained critical mass.
Our five mature lines of business are R&D and Engineering, Custom Applications,
Enterprise Applications, IT Infrastructure Management, and BPO Services. In
addition, HCL has recently launched its Enterprise Transformation Service offerings
comprising of Business, Technology, Application and Data Transformation – the four
broad needs of any enterprise. Our ability to synergistically integrate these service
lines across the entire IT landscape creates new zones for value creation.
Additionally, HCL has created unique service leadership in each of these areas
through best-of-breed unique propositions. HCL’s leadership in these service areas
has been recognized by several leading independent analysts.
In 2005, HCL started questioning the linearity of scale-driven business models
adopted by service providers (largely in the IT application business). The
questioning led us to the belief that the market was rapidly approaching a point of
inflection, that is a point where the volume and value proportionality would change,
opening up new opportunities for service providers who aspire to focus on value.
With this realization, HCL embarked on a transformational journey that focuses on
value centricity in customer relationships and on leveraging new market
opportunities, while creating a unique employee experience. Hence HCL entered a
new phase of evolution – transforming it from a volume-driven service provider to
value-centric enterprise that turns technology into competitive advantage for all its
customers across the globe. Today HCL’s new way of doing business is being
recognized by Harvard, IDC, Fortune, Forbes, Economist, Business Week and the
likes
Recognitions
HCL Technologies Recognised as one of Britain’s Top
Employers for the Fourth Consecutive Year
HCL Technologies Ltd. (HCL), a leading global IT services provider, has been named as one
of Britain's Top Employers 2010 by the Corporate Research Foundation (CRF) Institute, the
independent business research organisation, for the fourth consecutive year.
Recognised alongside other top British employers, including industry peers like IBM and
customers such as the Co-Operative Group, HCL achieved consistently high employee
feedback scores in CRF's HR Best Practices Survey, which is designed to give deep insights
into a company's performance across 11 key areas of HR practice.
Golden Peacock Innovation Award
HCL Technologies Ltd. (HCL), a leading global IT services provider, today announced that it
has been conferred with the prestigious ‘Golden Peacock Innovation’ Award for its MTaaS™
(a Business Service Management centric service delivery platform) offering in the IT Sector
category.
HCL’s MTaaS™ offering was chosen amongst more than 188 corporate entries through a
stringent selection process. The applications were assessed based on an exhaustive set of
parameters and the applicant scoring the highest amongst each of the respective industrial
categories were recommended to a three tiered jury chaired by Justice PN Bhagwati, former
Chief Justice of India.
Click here to view the Press Release
Hewitt Best Employers in Asia
Hewitt Associates, a global human resources consulting and outsourcing company, revealed
main findings in its annual Hewitt Best Employers in Asia 2009 study today, and named HCL
among the 30 organizations in the Asia Pacific region that have made it to the 2009 regional
“Best” list as determined by an independent judging panel in February in Hong Kong. The
Hewitt Best Employers in Asia 2009 study was conducted by Hewitt in partnership with Dow
Jones and The Wall Street Journal Asia.
Click here to view video
Hewitt Best Employers No.1 in India
The Hewitt Best Employers in India 2009 study examines people management practices in
many of India’s leading organizations. It provides insights into how organizations can achieve
a real competitive advantage through their people, explores what makes an organization a
good place to work, and identifies a shortlist of Hewitt Best Employers in India. HCL has been
ranked No.1 in this study.
Click here to view video
HCL’s stunning victory at the FT ArcelorMittal Boldness in
Business Awards
HCL was presented the prestigious 'Readers Award' in a ceremony that took place in
London last week. This is an illustrious award where the winner is selected for their
extraordinary commitment to taking a bold and innovative approach to their decision-making
and corporate strategies, focusing on emerging markets, the environment, corporate
responsibility, entrepreneurship and decisive or innovative strategy. HCL won this significant
recognition for the way it went about the Axon acquisition, demonstrating innovation,
boldness and thought leadership.
Click here to view video
Global Services 100 2009
HCL Technologies leaders in Human Capital Development
HCL Technologies has been declared Leaders in the category Human Capital
Development and is ranked 3rd amongst the 100 best global IT service provider companies
that made it to the Global Services 100 list 2009.
In the midst of recession when news about layoffs doesn’t shock any more, HCL has won the
award for developing human capital. It is the "Employee First Customers Second" philosophy,
which placed HCL on top this year right from the fifth position last year.
The Global Services 100 is an annual compilation of the world's most innovative service
providers selected on the basis of a research study conducted by Global Services and neoIT,
an outsourcing advisory firm. Hundreds of global IT and BPO service providers were invited
to participate in this year’s Global Services 100 survey - Service providers from 17 countries,
with delivery centers across 31 countries, comprised the list of participants. Functionally,
these providers cover a range of services across IT and BPO, including IT application
services, infrastructure, FAO, HRO and contact centers.
Corporate Social Responsibility @ HCL
To give back to the society what we received from it has been the constant endeavor
at HCL Technologies. We take pride in being a company with a strong social
conscience, and this ideology stems out of the fact that we are closely linked to the
communities we operate in.
We believe that every drop counts and every step aimed at helping the community is
an important step. Our commitment to make a positive difference to the
environment or the underprivileged is not about a one off initiative but is a
sustained effort to make a visible change to people's lives.
Green@HCL
Every initiative at HCL is conducted or organized with the environment in mind. We
believe every organization can play a major role in reducing hazards to the
environment, and which is why HCL has joined the national movement of businesses
and organizations that are leading the fight against global warming by aligning with
Carbonfund.org, one of country's leading carbon offset organization.
The result was that HCL's Global Customer Meet 'Unstructure', organized in
November 2008, was a carbon-neutral event as we compensated for the emissions
by purchasing carbon credits, which were split equally into carbon offsets of
Reforestation, Energy Efficiency and Renewable Energy.
Advancing further into our Go Green initiative, the event was taken as an incentive
to plant more than 650 oak trees in 2.8 acres of land in Champawat district of
Uttarakhand. The scarves presented to the guests at the GCM were made from
"Peace silk", which is called so because it is drawn only after the oak silk worm
moth has emerged, with no harm befalling the silk worm itself.
Our employees walk hand in hand with us in making the organization green friendly
by organizing plantation drives across the country, and working with organizations
like Green Peace to create awareness on green issues. It is a conscious decision
taken by the employees to reduce paper usage, save energy and cost by switching
off lights when not required and print only when necessary, as an effort to drive the
green movement within the organization.
Employee volunteer programs
We believe that employees are the real value creators who can make a difference
not only to the organization but their collective effort can change the society itself.
The Community Service Council at HCL Technologies (CSR) is an initiative driven
entirely by employees and completely supported by the management. With over 500
events organized in the last one year, the council is by far the most active of
councils in the organization.
The aim of the CSC council is to improve, guide and inspire the underprivileged
people, through various assistance programs, and by working with many NGOs and
charitable organization. As the Chinese proverb says 'Buy him a fish and you will
feed him for a day, teach him to fish and you will feed him for life'.
HCL School Intervention Program: Right to good education is the basic
right of every child and SIP is an effort to give life to this belief. Holistic in its
scope, over 100 volunteers reach out to 800 students from different schools
to conduct classes in basic subjects like English, Mathematics and
computers, and carry out health & hygiene and environment awareness
programs. Other than this, personality development programs, summer
workshops and vocational trainings courses are also organized for these
students.
Teach @ Office: It is often said that charity begins at home but, at HCL,
social responsibility begins at office. Through this initiative basic awareness,
knowledge and skills were imparted to over 250 guards posted at the various
HCL facilities with the aim of improving their quality of life, increase their
awareness levels and empower them to work better.
Child Rescue and Rehabilitation program: The program is designed to
provide voluntary help to rescue and rehabilitate children who are affected
by various forms of abuse and are in need of rehabilitative support. In the
Bangalore initiative, for example, over 170 employees work closely with the
Ministry of women and child development, NGOs like Bosco, Apsa & Child
Right Trust and the Bangalore police to conduct field visits and organize
awareness programs. Till now over 60 children have been rehabilitated.
Fund Raising Events and collection drive: HCL works with more than 10
NGOs and Self Help Groups like Goonj (a resource mobilization initiative for
the underprivileged), Scope plus (working with destitute women), Srijan
(working for the welfare of the Tihar Jail inmates) and Petals (working with
specially-abled people) to promote causes we strongly believe in, and help
these organizations raise funds by organizing bazaars and collection drives at
various HCL facilities. In the last one year, employees have raised nearly Rs.
1.25 lakh to support these causes.
Encouraging the specially-abled: The initiative is aimed at helping the
specially-abled individuals to earn their livelihood and lead a normal life. As part
of the program, couple of kiosks have already being set up at our facilities in
Noida and Gurgaon, which will be followed by similar set ups across the country.
CUSTOMER RELATION MANAGEMENT
It costs five times more to acquire a new customer than to retain one. HCL
understands that effective loyalty management systems cement business
relationships and help to retain existing customers. To enable the same for our
retailers, we have been delivering solutions in:
Developing or enhancing the value proposition offered to customers
Acquiring new customers
Transforming the customer experience
Enhancing customer loyalty and retention to increase profits
Using Data mining tools to best understand patterns in customer behavior
along multiple dimensions
Focused customer delivery & support based on customer's Segment
Budgeting and Forecasting revenues/volume of sales for segmented
customers
Designing strategic solutions for enhancing effectiveness of promotions &
loyalty programs
Our partnerships and global delivery capability to combine technology & business
process outsourcing provide a built-in flexibility to integrate best-of-breed
functionality and technology to effectively address a retailer's CRM needs in part or
full, as appropriate
Customer Loyalty & Segmentation - Analysis tools for shopping
behavior & intelligent commercial marketing
Customer
A unique consumer-owned business - the largest of its kind in the world. In
businesses spanning food to finance, farms to funerals, it employs 70,000 people in
UK and has sales of over £7.7 bn
The Challenge
Losing Loyalty: Lack of usage of loyalty card primarily by younger generation
Complex data: no personalized spend incentive to over 3Mn high spending
customers
Dividend scheme not used for 3 yrs leading to deviation of the core co-
operative values of profit sharing and decrease in co-op movement
HCL’s Solution
Developing smart cards based solutions that could register customer
transaction either by swiping them or bar code scanning them or keying the
loyalty card number
Bar-coded coupons in the form of Key Fobs & Mobile Stickers mailed to
dividend customers. E-coupons also used for smsing to customers
On usage of these coupons, data related to spending trend of customer is
collected. DW/BI tools are then used on information collected from these
dividend cards & coupons
Value Delivered
Customer profiling has increased by usage of this system
Ease of recording transaction information through loyalty cards has
increased the pool of loyal customers
By analyzing coupon usage and spending trends customized mailers are
generated for each customer
Decrease in telephone calls to the call centre from customers who did not
carry loyalty card to PoS - leads to huge savings
Customized mailers improved profitability by 10%
Increase in participation to the Co-operative movement to 4 million by 3
years
Sales and commission from membership base led to increase in revenue by £
200,000 pa over 2 years
BPO-Customer Retention Services through e-mail, Web, white
Customer
One of the North America’s largest food retailers with 1,800 stores spread across
western, mid-western, mid-Atlantic regions of the United States and western
Canada.
The Challenge
Home-grown applications currently used by the customer have high down
time which results in stoppage of activities.
Also customer is currently using four different applications for four different
processes.
Absence of integrated platform to support all channels.
Two different locations handling customer contact center activities with
increasing operational costs.
HCL’s Solution
HCL proposed a solution to roll out an integrated platform with knowledge
management to support all the channels and internal communication of
customer feedback.
HCL envisaged a scanning solution to process the comment cards received at
the stores.
HCL provided the following services to the customer:
o Web comments
o Profile edit
o Product request queries
o Comment card coding
o Updating Club card membership database
o Address change
Value Delivered
HCL’s solution has greatly helped the customer in avoiding the downtime
from the earlier application and deskilled the operations.
Training time was reduced and operations split between on-site and offshore
to reduce overall costs.
Overall productivity and quality of services improved.
Planning, Merchandising & Demand Intelligence
1. Sourcing-Developed a Web-based system to automate complete purchasing
process
2. Implementation of Product Life Cycle Management System
3. Sourcing-Developed a Web-based system to automate complete purchasing
process
4. Advanced Retail Planning—Implementation of JDA MMS suite
Supply Chain Management
1. Logistics - Reengineering the workflow related to procurement logistics
2. Soucing - Developed a system to integrate vendors in the supply chain for
better visibility in PLC
In Store and Corporate Systems
1. YHS
2. POS-Solution Identification, development and customization Chip and PIN
devices
3. POS (kiosk and portable devices)
4. Workforce Management-Implementation of Workforce Management System
5. Workforce Management-Developed a new workforce management System
6. Store Inventory Management-Develop a new store replenishment system to
replace inefficient legacy system
7. Store Inventory Management-Implementation of Store Inventory
Management System
8. Retail lifecycle price management—providing promotion interface files to
point of sale
9. Retail life cycle management—developed a promotional system for increasing
effectiveness
10. Retail lifecycle price management—providing promotion interface files to
point of sale
11. Providing global support to a leading Confectionary firm
Customer Relationship Management
1. Customer Loyalty & Segmentation - Analysis tools for shopping behavior &
intelligent commercial marketing
2. Customer Loyalty and Segmentation-Reworking and enhancing the customer
segmentation and demand planning system
3. Customer Loyalty and Segmentation-Synchronization of customer loyalty
system
4. BPO—order tracking and processing
5. BPO—Customer Retention Services through e-mail, Web, white mail
6. Creating value for Customer’s Customer...
eCommerce
1. Optimize and enhance the ecommerce application
2. E-commerce and Sourcing - Automate the order management process & web
enable it
3. Tailoring IT solutions for one of the largest players in the Fashion business
Enterprise Management & Support
1. Advanced Retail Planning —sales-based ordering—Demand Intelligence
2. Financials—Development of an integrated accounting system
3. BPO—Account reconciliation and inbound collections
4. APO—Consolidation of Application Portfolio of the customer
5. Soft Collection (Invoice Chasing), Inbound Credit Control & Financial
Accounting (Sales Ledger Maintenance
Full IT Services Co-sourcing for Retail & CPG
1. Interested in knowing how one of the world’s largest specialty retailers
reduced their IT costs
by up to 50% ?
2. Full services co-sourcing enabled one of the Europe’s largest retail chains to
reduce the IT costs by upto 50%
HCL India
HCL Technologies’ roots in India go back to the year 1993 when it’s wholly owned
subsidiary HCL Comnet (The Infrastructure Services Division of HCL Technologies
today) was instituted to focus on the domestic communication and connectivity
services market. One of the early entrants in India market its first assignment was
to partner with a leading Financial Institution to establish the world’s first floorless
stock exchange. Over the years, HCL diversified its portfolio to provide end-to-end
enterprise IT infrastructure solutions and went on to pioneer the Offshore Remote
Infrastructure Management Industry in 2002-03. In year 2007, the company took
over a larger role within the HCL Technologies group to front-end HCL
Technologies’ complete portfolio in the India market. Today this team, known as
HCL Technologies India, is delivering end to end IT solutions across Applications
and Infrastructure using its “Business Aligned IT” Services to Indian IT
organizations across Industry sectors like:
Banking & Financial Services
Insurance
Life sciences & Healthcare
Energy & Utilities
Government & Defense
Media, Publishing & Entertainment
Manufacturing
Retail
Education
Real Estate
This team is 5,000 people strong dedicated to India Market who service its 175+
significant clients across 550 points in the country.
HCL is known to collaborate with forward – looking customers through the following
3 engagement models:
Systems Integration- Focus on Complex implementation involving multiple
technologies with turnkey programme management and partnerships across
IT and Non IT like IBMS, DC Build components
Managed Services- ITIL driven Proactive Full or Discrete IT Managed
Services delivered in various models like RIM, complete onsite or hybrid. A
strong pedigree of Network & Managed security services in India we have
today leadership positioning in RIM with right Global partnerships available
like Cisco Managed Service Partner, HP, BMC, IBM and large skill pool of
ITIL certifications.
Strategic Sourcing- Focus on transformation benefits to the customer in a
collaborative model to resolve common business problems using the right
mix of people, technology and process
Some of core Services offerings include:
Infrastructure management Services ( IMS)
End-user computing
Datacenter Operations& transformation
Network & Security Services
Cross Functional Services
Integrated Operations Management Services
Communications & Connectivity Services
Enterprise Application Services - services across globally renowned, packaged
applications like SAP, Oracle, TIBCO, Microsoft etc. We are committed to the Indian
Market and will continue to invest more to further enrich our end-to end IT offerings
for this market. Our flexible engagement models, rich heritage of technology
solutions and over 30 years of leadership across service areas give us a strategic
advantage to meet the nation's IT needs.
Enterprise Transformation Services – “Advise to Execute” approach, first to
identify the key challenges faced by organizations and areas of optimization and
then to execute the remedies to streamline the operations across Business Process,
Application, Information and Infrastructure landscape.
Custom applications - World-class application development, maintenance, and
consulting outsourcing-services to help increase customer's productivity and
minimize their total cost of ownership.
HCL's Engineering and R&D Services – HCL's Engineering and R&D practice
partners with global enterprises & technology firms to develop world–class products
& solutions and also helps them in strategically reducing their go to market time.
We help customers in creating the solution delivery ecosystem to build market
leadership. With a 13000+ strong team, we are developing engineering products,
solutions and platforms across industries including Aerospace and Defense,
Automotive, Consumer Electronics, Industrial Manufacturing, Medical Devices,
Networking & Telecom, Office Automation, Semiconductor, Servers & Storage and
Software Products.
Telecom Expense management - Gain Share model to reduce Telecom expenses –
Voice (Enterprise, BB, PSTN), Data (Internet, Enterprise, Backup), Video and
positively impact client’s operational expenses.
Strategic Cost & performance management - Provide 100% Cost Transparency;
Reduce operations Cost substantially; and move from Fixed Cost to Variable Cost
Model across IT, Print and Telecom expenses providing 24*7 Proactive Management
Services to improve performance, better visibility and control.
Managed Print Services - 100% Cost transparency and reduction in Print Cost
using unique MPS model – powered by Xerox.
Our services are backed by an extensive direct support infrastructure spread across
550 locations nationwide, which offer 24 x 7 support offering for critical sites.
HCL’s Employee First philosophy has also helped in Customer Engagement. HCL
has been consistently rated as No. 1 in Customer Satisfaction by DQ – IDC survey.
This philosophy has empowered employees and has drastically reduced the attrition
rates. In 2009, HCL has been rated by Hewitt Associates as the No. 1 Employer in
India.
HCL is known to be the harbinger of technology in the country. Our partnerships
with technology leaders like Cisco, Oracle, SAP, Cisco, EMC, Microsoft, Dell, Sun,
HP, IBM, CA go back to the time when India was being recognised as a growing and
strategic market. Along with global capability, HCL has leveraged such relationships
to create value for Indian customers and provide them services which not only helps
them reduce IT costs but also enables them to stay ahead of competition.
We are committed to the Indian Market and will continue to invest more to further
enrich our end-to end multi- service offerings for this market.
INDUSTRIAL SECTORS
Aerospace and Defence
HCL’s Aerospace & Defense Practice pioneered offshore Engineering services from India a
decade ago and is today the preferred engineering partner for new aircraft programs across
the aerospace eco-system. With over 750 projects and having partnered on all major
commercial aerospace programs in the past decade, HCL’s Global Engineering Hub enables
customers to leverage the domain expertise of our experienced aerospace engineers and
facilities that meet the most stringent quality standards. HCL’s service areas in this domain
extend to Avionics, Engineering Design, IT Applications and Manufacturing Services.
Today, Aerospace & Defense (A & D) companies are faced with a combination of
challenges and opportunities. With the rising fuel prices, challenging security
concerns and increasing globalization, aerospace companies strive to remain
profitable, seeking new ways to re-evaluate and improve their engineering and
business processes.
HCL partners with A & D companies to overcome these challenges and tap the
emerging opportunities through its Global Engineering Hub, a center of excellence
that aerospace firms can leverage the domain expertise of our experienced
aerospace engineers. Global Engineering Hub meets the most stringent quality,
security standards and certifications. HCL’s relationship model ensures that you
work with professionals which not only understand the business of A & D, but also
the context in which decisions are made and what solutions are most effective.
HCL's Aerospace & Defense practice has evolved from its first Avionics project to
the largest dedicated Aerospace Practice in India, providing technology led
solutions to Aerospace and Defense manufacturers, helping them achieve their
growth and profitability goals in an intensely competitive market place.
HCL serves the entire aerospace value chain including prime contractors, system
suppliers, equipment suppliers and component suppliers. Our experience of working
on almost every major commercial program within last decade has given us insights
of the large, complex and critical programs, which enabled us to become the
preferred global program partner for new aircraft programs.
Practice Highlights
Unparalleled expertise with successful execution of 750+ projects across
various aerospace sub-domains
Partnered with over 40+ customers including 2 OEMs in mission-critical
applications
Dedicated team of 2700+ consultants and 12000+ engineering experts
Aerospace specific quality certifications and methodologies - ISO 27001,
AS 9100, CMM Level 5, Compliant with DO 178B, DO 254
Run the single largest aero structures program for an Indian outsourced
services provider
Risk-Reward sharing based business models reducing the risk of product
development for new aircraft programs
Exposure in areas such as Aero Structures, Flight Management Systems
(FMS), Flight Control Systems (FCS), Power Systems, Hydraulic Systems,
Landing Gear Systems, Environmental Systems, In-Flight Entertainment
(IFE) systems, Navigation, Communication and Surveillance (NCS) systems,
etc
Solutions for Aerospace companies
HCL specifically addresses aerospace industry's key pressure points - increasing
complexity, decreasing profitability and shrinking workforce. Through
transformational outsourcing approach and engineering expertise, HCL has been
able to deliver outstanding results. HCL's main areas of expertise are:
Avionics - Practitioners combining over 7000 person years of experience in
avionics specific programming languages, methodologies, tools, operating
systems, compilers and standards make HCL the largest Avionics
Development practice in India.
Engineering Design - HCL's Engineering Design services provide solutions
throughout the product development lifecycle providing highest impact for
R&D from a single vendor.
Defense, Space & security - HCL's Defense practice leverages its extensive
experience and expertise of working on some of the major Military aircraft
programmes for global enterprises.
IT Applications - Through unique innovative risk sharing business models,
HCL aims to bring significant cost reduction to aerospace companies.
Manufacturing Services - HCL caters the specific needs of its A&D
customers providing services in low volume manufacturing, prototype
manufacturing, sheet metal, environment testing and final product testing
Consumer electronics
Innovation has been in HCL's DNA since incorporation in 1976; and today HCL is
one of the market leaders in Consumer Electronics Engineering and R&D Services.
Market research has shown consumer electronics shifting in focus towards
integration, multi-functional capabilities and ease of use. HCL's capability to
leverage technology from several verticals such as Telecom, ISV, and Storage
combined with expertise in solutions such as Cloud and SaaS, Mechanical and IDE,
VLSI and Systems engineering brings immense value to consumer electronics firms
in meeting innovation and business goals.
HCL brings extensive experience in the following verticals within Consumer
Electronics:
Mobile and Mobility
Digital Home
White Goods
Consumer Imaging
HCL’s services offerings:
Product design and development – From concept to Manufacture
System Integration
Firmware, Middleware and Application Development
Product testing – Functional testing, System Testing, environment Testing,
Precertification testing
BSP Development & Porting
Mechanical, Industrial and UI Design
HCL offers an in-house laboratory for testing and precertification testing UL, CE ,
FCC certification, apart from an in house network simulation lab.
HCL has over a decade's experience innovating consumer electronics products,
devices, platforms and solutions. All of these are delivered with new and creative
business models, frameworks and solutions, which act as accelerators:
AEGIS : Home Automation Gateway Solution
Codecs & Transcoders
Android Test Automation Framework
Agora Framework – HCL SAAS framework
Mobile Platform Reference design
Imaging algorithms
Home Networking Stacks – UPnP, IEEE 1394, WUSB
Image recognition framework
HCL is engaged with top global consumer electronics OEMs:
Solutions driven approach (E2E Stack, Solution & Service Accelerators and
Product Components) to accelerate development process
Scalable Core and Adjacent technology product integration capability
Partnership-based Technology Ecosystem
Multi-Platform Support
In-house certified compliance lab and testing facilities
Business/ Technology Transformation approaches
Unique business models
Financial services
The Financial Services is one of the largest growing verticals in HCL. Using a value centric
approach to the enterprise, over 8500 'transformers' in HCL have been transforming
technology into competitive advantage for some of the largest financial services
organizations in the world.
The Financial Services practice in HCL is built on strong domain competencies spanning
Retail and Corporate Banking, Capital Markets, and Insurance, catering to the IT and
operational needs of leading financial services companies.
Using a value-based multi services approach and deep domain expertise in
focused verticals, HCL helps leading global financial services firms manage risk,
comply with regulations, enhance product features, and manage transformational
challenges while driving efficiency and improving service levels.
Highlights
Client list includes 100+ customers
Industry experience across the leading markets across the Globe
Micro-verticalized delivery structure with specialty skills across various
micro-verticals and various third party products, for enhanced domain focus
Multi-services approach with an integrated Technology, Operations and
Infrastructure service offering
Proven expertise in managing large multi-service engagements and has a
decade-long association with one of the world's largest investment bank,
handling more than 120+ projects, 200+ processes, and 250+ applications
Over 10 years of relationship with one of the largest Banks in Europe,
across the gamut of services like Cards, Loans and Mortgages, Trade
Finance, Cash Management, Risk Management, Corporate Finance and
Insurance, and still growing
Solution accelerators like Loan Origination and Tracking System (LOTS),
Collateral Management System, SOA based Single Payment Architecture,
MiFID Compliance tool-kit - MiFID Lite, Reporting Factory that address key
issues and challenges in the financial services industry
Significant capabilities in development, enhancement and maintenance
of Risk applications, across all aspects of risk like Credit, Market,
Operational, Liquidity, Counterparty risk, for some of the most reputed
financial firms across the globe
Robust Transition framework ASSeTTM for the migration of more than 200
processes in Financial Services
Provides production support for more than 100 mission critical Clearing &
Settlements applications handling transactions worth around US $100 billion
a day
A rich product portfolio, including InvesIT (Investment Research
Platform), CapitalStream's Finance Center (Commercial Lending
platform) and Enterprise Lending Suite for Retail Loan Origination (in-
house built comprehensive suite of products for Financial Services)
Horizontal services like Enterprise Transformation Services (ETS),
Independent Verification and Validation (IV&V) services, Integrated
Operations Management Center (IOMC), Technology CoEs add value to our
offerings
Synergistic partnerships with market leading products like Misys,
Chordiant, SimCorp Dimension, OMX, Guidewire among others
Enterprise-wide alliances to complement our core Service offerings in
Application development, Enhancement, Support and Maintenance including
financial services specific expertise in enterprise solutions like SAP,
PeopleSoft, and Enterprise Content Management solutions
To build robust business insights, we micro-segmented the marketplace and thereby
enabled competency building in every key micro-vertical across the various business
lines in financial services.
Health cares
In today's information age, the consumer is seeking to manage her health by being a
participant in the care process - not just a passive recipient. This growing trend of
participative healthcare requires that the consumer (or patient) be made aware of her current
and foreseeable health status – a proactive approach to lifestyle management.
With information being made available in real time, proactive patients who seek to
participate in their health management can be offered personalized and predictive
care that in turn ensures better economies in the entire value chain. Welcome to the
new age of healthcare – the HCL point of view.
HCL understands that such an elastic and relevant healthcare management requires
significant modernization in the way the industry participants-pharmaceutical
companies, healthcare providers, and insurance payers manage information and
comply with constantly changing regulations.
Our healthcare practice is designed to offer the pharmaceuticals, providers, and
payers domain expertise-driven information management, compliancy solutions, and
future-ready business process optimization.
Retail and Consumer
HCL partners with leading retailers across the globe, giving us key insights into the
challenges and business issues faced by them. HCL's Retail and Consumer Packaged Goods
(CPG) vertical delivers an end to end array of services across the retail value chain from
Vendor Management, Planning, Supply Chain activities to Store and multi-channel offerings.
Our involvement in the industry has ranged from Improving supply chain efficiency,
streamlining store operations, managing merchandise, maximizing customer loyalty to
conceptualizing, building and managing eCommerce capabilities. This is apart from HCL's
documented strengths in offshore based IT services for the Retail Industry - Application
Development and Maintenance, Assurance, Implementation and enhancement services across
new and legacy technology platforms. Our leadership in business led IT solutions for Retail &
CPG is evident from the fact that AMR research rates HCL as a leader in Retail offerings and
which 7 of the world's 35 largest retailers, 10 of the world's 70 largest and 4 of India's top 5
retailers agree with.
Operating on minimal tolerances, the retail industry faces challenges similar to
those in other industries. The only difference is that they combine together to put a
great deal of pressure on retailers in today's modern economy. With a fast-paced
society and faster-paced technological changes, customers want new, different, and
customized goods and that too without delay. The critical risks that the retail
industry is facing today are:
Shortening product life cycles
Managing multi channel operations
High demand volatility
Extended supply chains
Production offshoring
Increasing lead times
Pricing pressures
Lost sales and brand erosion due to stock outs
Highly competitive and margin sensitive industry
At HCL, we understand the challenges and the risks a retailer faces in this emerging
world of seamless trade. As a solution to these problems, we provide end-to-end
order management solutions encompassing customer management, order
management, location management, purchase management, pricing/discounts, and
billing/invoicing.
We have been involved in providing the entire spectrum of service offerings to our
Retail and CPG customers - Improving supply chain efficiency, streamlining store
operations, merchandising, customer solutions, eCommerce lifecycle price
management, enterprise solutions, RFID and product lifecycle management.
HIGHLIGHTS
HCL works with:
7 of the World’s Top 35 Retailers
10 of the World’s Top 70 Retailers
4 of World’s Top 10 Hardliners & Leisure Goods Retailers
2 of the top 3 apparel retailers of the world
3 of Top 10 APAC Retailers
4 of Top 5 Retailers in India
Travel and Transportation
The travel segment, including but not limited to airlines, airports, travel
intermediaries, cruise liners and car rentals, is today witnessing an upturn. In the
past two years, the industry has seen a steep decline in passenger demand, a wild
ride of fuel costs and capacity management issues, putting huge pressure on
companies to manage costs.
Passengers today want quicker and better services at cheaper costs. Hence, it
becomes imperative for travel companies to provide differentiated offerings,
enabling greater market share.
We at HCL are committed to the travel business by applying technology at the
forefront of Customer Experience. With a focused approach towards the pertinent
business processes in the industry, we look at partnering with our clients to achieve
optimum value from technological investments. We aim to maximize ROI by
mapping processes to applications, infrastructure and databases, thereby
eliminating redundancies and cost overrun.
Our significant investments in the travel industry have enabled us to develop
solutions, accelerators, methodologies, and frameworks addressing unique
functionalities to help our customers rise above competition through improvements
across key performance parameters like R/ASM and Load Factor with key focus on
Customer Experience.
HCL also understands that every industry within the travel segment is unique, yet
related. Therefore, our aim is to synergize yet understand the uniqueness with
which these segments operate.
Airlines
OTAs/ Travel intermediaries
Airports
Cruise liners
Car rentals
HCL Travel Focus
HCL has continuously evolved and invested in the travel space by aligning
technology to the unique needs of the market. Our services for this market are
aimed towards the following, for business benefits and value addition to this
segment:
1. Customer Focus
2. Operational Focus
3. Growth Focus
HCL Differentiators
15+ reusable components and solutions which reduce time-to-market by over
50%
100,000+ application users supported across the globe
65000+ application tickets handled every month
700+ applications supported globally
20+ customer-facing applications such as dynamic packaging, IVR, loyalty
management, event management and WAP-enabled mobile bookings
15+ customers in North America, Europe, India & Middle East, APAC and
ANZ