Why are we here?

People are online

92% of Australians use the internet.

50% of those go online using a tablet computer.

10.7 million users go online more than once a day.

10.9 million shopped online.

54% engage on blogs and online communities.

49% of employed Australians are digital workers.

Data downloaded by mobiles increased by 97%.

ACMA, 2015, Australians’ Digital Lives

Going overseas?

Over any four week period, more than 1 in 8 Australians aged 14 and over will look up government information and services online.1

55% of them face a problem while using online government services.2

Small business owners are the most likely to have accessed a government website in the last four weeks, followed by job-seekers, parents and workers.1

1. Roy Morgan Single Source (Australia), April 2010 - March 2015; 2. Boston Consulting Group, 2014, 2014 Digital Government Survey – Australia Fact-base

We must do better

Deloitte Access Economics 2015 ‘Digital transformation of government’ report commissioned by Adobe

324.4m transactions with government each yearare via traditional channels.

Face-to-face interactions cost $16.90 per transaction (42x), postal $12.79 (32x) and telephone $6.60 (16x).

Halving these over the next 10 years would delivernet benefits of $20.5 billion.

That’s 1.3% of annual Gross Domestic Product, or $2,000 per household.

Our opportunityis immense

Users first

Think big, start small

Deliver quickly

Iterate wildly

Products not projects

Source: Spotify product development team

We’re 1 month old!

We think Australia can become the best in the worldat delivering digital public services

We work in multidisciplinary, agile teams

The unit of delivery is the team

We work in the openwww.github.com/AusDTO

We’re part of a worldwide movement

Doing it with you,not to you

Join us!dto.gov.au/engage