Good Mobile Messaging Server Version 7.2.3 Good Mobile ... · Good Mobile Messaging Server Version...

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© Good Technology 2017. All rights reserved.

Good Mobile Messaging Server Version 7.2.3 Good Mobile Control Server 2.7.4 for Microsoft Windows Exchange Release Notes

General Availability

Updated 03/06/17

Overview .......................................................................................................................................... 3 Using EWS for Calendar .............................................................................................................. 4

Good Mobile Messaging Server Version 7.2.3.17 (Hot Fix Release) (03/06/17) .................................. 4 New in This Release .................................................................................................................... 4 Issues Resolved – GMM .............................................................................................................. 4

Good Mobile Control Server Version 2.7.4.1115 (Hot Fix Release) (08/31/16) .................................... 5 New In This Release .................................................................................................................... 5 Issues Resolved – GMM .............................................................................................................. 5

Good Mobile Messaging Server Version 7.2.3.15 (Hot Fix Release) (07/25/16) .................................. 5 Customer Action .......................................................................................................................... 5 Instructions ................................................................................................................................... 6

Good Mobile Messaging Server Version 7.2.3.12 (Hot Fix Release) (05/17/16) .................................. 6 New in This Release .................................................................................................................... 6 Issues Resolved – GMM .............................................................................................................. 7

Good Mobile Control Server Version 2.7.2.1059 (Hot Fix) (04/18/16) ................................................. 7 New In This Release .................................................................................................................... 7

Good Mobile Control Server Version 2.7.1.1045 (Hot Fix) (02/29/16) ................................................. 7 New In This Release .................................................................................................................... 7 Issues Resolved – GMC .............................................................................................................. 7

Good Mobile Control Server Version 2.7.0.1040 (Service Release) (02/08/16).................................... 7 New In This Release .................................................................................................................... 7 Issues Resolved – GMC .............................................................................................................. 7 Open Issues - GMC ..................................................................................................................... 9

Good Mobile Control Server Version 2.6.4.972 (Service Release) (09/24/15) ..................................... 9 New In This Release .................................................................................................................... 9 Issues Resolved – GMC .............................................................................................................. 9 Open Issues - GMC ................................................................................................................... 10

Good Mobile Messaging Server Version 7.2.3.7 (Hot Fix Release) (09/11/15) .................................. 11 New in This Release .................................................................................................................. 11 Issues Resolved – GMM ............................................................................................................ 11

Good Mobile Messaging Server Version 7.2.3.5 (Service Release) (09/09/15) .................................. 11 New in This Release .................................................................................................................. 11 TLS and Cipher Configuration ................................................................................................... 11 Issues Resolved – GMM ............................................................................................................ 11 Open Issues - GMC ................................................................................................................... 12

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Good Mobile Messaging Server Version 7.2.2.11 (Hot Fix) (08/28/15) ............................................. 12 Issues Resolved - GMM ............................................................................................................. 12

Good Mobile Control Server Version 2.6.3.926 (Service Release) (07/29/15) ................................... 12 New In This Release .................................................................................................................. 12 Open Issues - GMC ................................................................................................................... 12

Good Mobile Control Server Version 2.6.2.872 (Service Release) (05/05/15) ................................... 13 Issues Resolved – GMC ............................................................................................................ 13 Open Issues - GMC ................................................................................................................... 13

Good Mobile Messaging Server Version 7.2.2.10 (Hot Fix) (03/20/15) ............................................. 14 Issues Resolved - GMM ............................................................................................................. 14

Good Mobile Control Server Version 2.6.1.832 (Hot Fix) (03/18/15) ................................................. 14 New in This Release .................................................................................................................. 14 Issues Resolved – GMM ............................................................................................................ 14

Good Mobile Messaging Server Version 7.2.2.9 (Hot Fix) (03/04/15) ............................................... 14 Issues Resolved - GMM ............................................................................................................. 14

Good Mobile Control Server Version 2.6.1.823 (Service Release) (02/03/15) ................................... 15 New in This Release .................................................................................................................. 15 Issues Resolved - GMC ............................................................................................................. 15 Open Issues - GMC ................................................................................................................... 15



Good Mobile Messaging Server v7.2.2.5 (Service Release) (12/16/14) .............................................. 16 In This Release .......................................................................................................................... 16 Issues Resolved – GMM ............................................................................................................ 16 Open Issues – GMM .................................................................................................................. 16

Good Mobile Control Server Version 2.6.0.801 (Feature Release) (12/16/14) ................................... 17 New in This Release .................................................................................................................. 17 Issues Resolved - GMC ............................................................................................................. 17 Open Issues - GMC ................................................................................................................... 18

Good Mobile Control Server Version 2.5.3.723 (Service Release) (08/04/14) ................................... 19 New in This Release .................................................................................................................. 19 Issues Resolved - GMC ............................................................................................................. 20 Open Issues - GMC ................................................................................................................... 20

Good Mobile Control Server Version 2.5.2.701 (Service Release) (07/23/14) ................................... 20 New in This Release .................................................................................................................. 20 Issues Resolved - GMC ............................................................................................................. 20

Good Mobile Control Server Version 2.5.0.672 (Feature Release) (04/28/14) ................................... 20 New in This Release .................................................................................................................. 20 Issues Resolved - GMC ............................................................................................................. 21 Open Issues - GMC ................................................................................................................... 22

Good Mobile Messaging Server v7.2.1.10 (Service Release) (04/21/14) ............................................ 23 In This Release .......................................................................................................................... 23 Issues Resolved – GMM ............................................................................................................ 23 Open Issues – GMM .................................................................................................................. 24

Good Mobile Control Server v2.4.2.610 (Service Release) (03/07/14) ................................................ 24 In This Release .......................................................................................................................... 24 Issues Resolved – GMC ............................................................................................................ 24

Good Mobile Control Server v2.4.1.539 (Service Release) (10/22/13) ......................................... 24 In This Release .......................................................................................................................... 24

New in GMC ........................................................................................................................... 24 Issues Resolved – GMM/GMC .................................................................................................. 24

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Good Mobile Control Server v2.4.0.501 (Feature Release)/Good Mobile Messaging Server v7.2.0.53 (Feature Release) (08/13/13) ........................................................................................ 25

In This Release .......................................................................................................................... 25 New in GMC ........................................................................................................................... 25 New in GMM ........................................................................................................................... 26

Retaining Fixes to Japanese Character Display ........................................................................ 26 Issues Resolved – GMM/GMC .................................................................................................. 26

Good Mobile Control Server v2.3.2.3 (Service Release) (07/10/13) ................................................... 27 Good Mobile Messaging Server v7.1.1.46 (Service Release) (07/10/13) .................................. 28

Issues Resolved – GMM ............................................................................................................ 28 Good Mobile Control Server v2.3.0.402 (Feature Release)/Good Mobile Messaging Server v7.1.0.34 (Feature Release) (01/31/13) ........................................................................................ 28

In This Release .......................................................................................................................... 28 Issues Resolved – GMM/GMC .................................................................................................. 29

Good Mobile Messaging Server v7.0.1.3 (Service Release) ........................................................ 30 In This Release .......................................................................................................................... 30 Issues Resolved - GMM ............................................................................................................. 30

Good Mobile Control Server v2.2.0.315 (Service Release) .......................................................... 30 Upgrading from Build 2.2.0.299 to Build 2.2.0.315 .................................................................... 30 Issues Resolved - GMC ............................................................................................................. 31

Good Mobile Control 2.2.0/Good Mobile Messaging Server Version 7.0.0 ................................... 31 New Features1 ........................................................................................................................... 31 Moving Users Between Good Mobile Messaging Servers Using GMC ..................................... 32 Issues Resolved ......................................................................................................................... 32

Good Mobile Control Server Version 2.1 ........................................................................................ 33 New Feature............................................................................................................................... 33 Issues Resolved ......................................................................................................................... 33

Good Mobile Messaging Server Version 6.4.2.25 (Service Release) ................................................ 34 In This Release .......................................................................................................................... 34 Using EWS for Calendar ............................................................................................................ 34 Issues Resolved ......................................................................................................................... 35

Product Advisory for GMM Server Exchange 6.4.0.10 and 6.4.1.x ............................................... 35 Problem ...................................................................................................................................... 35 Cause ......................................................................................................................................... 35 Environment ............................................................................................................................... 35 Remedy ...................................................................................................................................... 35

Good Mobile Messaging Server Version 6.4.1.16 (Service Release) ................................................. 36 Product Advisory ........................................................................................................................ 36 Issues Resolved ......................................................................................................................... 37

Good Mobile Control Server 1.3.5; Good Mobile Messaging Server Version 6.4.0.10 .................. 38 New Features - Good Mobile Control ........................................................................................ 38 New Features - GMMS Exchange ............................................................................................. 38 Issues Resolved ......................................................................................................................... 39 Downgrading from GMM Version 6.4.0 ..................................................................................... 40 Enabling Detailed Calendar Reminder Notification ................................................................... 40 Partner Software Distribution ..................................................................................................... 40 Scalability ................................................................................................................................... 40 Open Issues in Good Mobile Messaging Server and Good Mobile Control Server .................. 41

Overview This release of Good for Enterprise includes a hot fix release, v7.2.3, for Good Mobile Messaging Server and a hot fix release, v2.7.4, for Good Mobile Control Server.

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For a complete list of handhelds that are compatible with this server software, and additional details and known issues about a specific device/ROM/carrier combination, refer to the Good Monitoring Portal | Supported Devices (www.good.com/gmp). The Portal also lists which handhelds are covered by Good’s Technical Support. The following Microsoft Exchange versions are supported:

• Microsoft Exchange 2003

• Microsoft Exchange 2007 SP3 and prior

• Microsoft Exchange 2010 SP2 RU4 and prior

• Microsoft Exchange 2013 CU1 Note: If you downgrade Good Mobile Messaging Server to version 6.0.3.50 or move users to this server, you must manually disable HTML through the registry. Note: Support for Exchange 2000 has been discontinued for versions later than 6.0.0. Support for Exchange 5.5 has been discontinued for versions later than 4.9.2 and for Microsoft Small Business server for versions later than 4.9.1. If you are a Microsoft SBS customer or are running Exchange 5.5, a separate communication regarding this change has been sent to you from the Good product management support team.

Note: Good Mobile Messaging Server versions support the current and two previous versions of Good Mobile Messaging Client. Good Mobile Messaging Client versions support the current and two previous versions of Good Mobile Messaging Server.

For the latest compatibility information, please refer to the Compatibility Matrix. In the following “Notes” sections, the listed issues have not been sufficiently resolved in this release and will be addressed in a future release. The issues are identified by component and a brief description is given. A workaround is provided if it is available. For more information, contact your Good representative. Good Mobile Control Server = GMC Good Mobile Messaging Server = GMM Hot Fixes: To achieve a rapid turnaround, hot fixes do not undergo the same level of testing as service or feature releases. Hot fixes are available, by request, from Good Technical Support. All defects addressed in hot fixes are included in the next scheduled service or feature release.

Using EWS for Calendar

Release GMM 6.4.2.25 resolved Calendar issues when using EWS. CDO is used by default. To enable EWS for Calendar use, set the following registry override string value: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\parameters\ews] "UseEWSCalendar" = “1”

Good Mobile Messaging Server Version 7.2.3.17 (Hot Fix Release) (03/06/17)

New in This Release

• Open Issue resolved

Issues Resolved – GMM

Component Issue Tracker Contacts Adds to registry to ignore syncing of contacts with extended FIRST-

http://www.good.com/gmp

http://media.www1.good.com/documents/GMM-GMC-Compatibility-Matrix.pdf

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properties.

13171

Good Mobile Control Server Version 2.7.4.1115 (Hot Fix Release) (08/31/16)

New In This Release

• Support for iOS 10: This release includes GFE support for iOS 10 activation and enrollment. iOS 10 will be displayed in GMC in the OS Version column on the Handhelds page. iOS 10 has been added to the available operating systems for inclusion in the OS Verification rule in Compliance Management policies. Edit existing OS verification rules as necessary to add the OS, or create new rules. For instructions on using MDM with iOS 10, and other compatibility questions, refer to the Product Advisory: Good Mobile Control (GMC) Compatibility With iOS 10.

• Open issues resolved


Tracker Issue Component FIRST-11303

Fixes to GMC login issues causing hanging on the login page. GMC login

FIRST-11873

Problems resetting device passwords from GMC. Password reset


Mandatory upgrade of older versions of Good For Enterprise Good Mobile Messaging servers to support SHA-256 Signed Certificates

There is an industry-wide initiative to deprecate the use of SHA-1 for signing digital certificates, and replacing existing SHA-1 signed certificates with certificates that are signed using SHA-256. The industry goal is to replace SHA-1 with SHA-256 by the end of 2016. Many companies and products have already started this migration. BlackBerry uses SHA-1 signed certificates in the Good For Enterprise Network Operations Center (NOC) to provide authentication to the various products that connect to the NOC. The current SHA-1 commercial certificate, issued by Thawte, expires in a few months, and it is no longer possible to renew SHA-1 certificates. BlackBerry will be updating that certificate to one signed using SHA-256. This will require existing customers to update the root certificate (stored in their Good servers) used to validate the NOC certificate.

Customer Action

In order to prevent any service related issues, it is mandatory that all customers install the new root certificate in Good Mobile Messaging server Exchange and Domino by September 1st, 2016.

No action is needed for the Good Mobile Control (GMC) Console.

To assist you in installing the proper root certificate, you can either update the Good Mobile Messaging servers or add the root certificate to the server certificate store.

http://goodpkb.force.com/PublicKnowledgeBase/articles/Answer/22450/?q=product+advisory+ios+10&l=en_US&fs=Search&pn=1

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Failure to install the proper root certificate will result in a failure to authenticate when attempting to connect to the NOC. Therefore, taking action is mandatory to avoid any service interruption.

Instructions

Option 1: Server Update

IMPORTANT: Reference the following KB Article for the appropriate steps to upgrade your Good Mobile Messaging or Good Mobile Control(s) - KB5954

Upgrading to the following GMM servers will automatically install the new root certificate.

For best practices, it is recommended that you also upgrade your Good Mobile Control Server to the latest Generally Available version located here. The GMC should always be upgraded before the GMM server.

Here are the links to the GMM server builds and upgrade instructions:

Good Mobile Messaging Server Exchange - MAPI

Software Download – v7.2.3.15

Upgrade Instructions

Good Mobile Messaging Server Exchange - EWS SQL/BDB

Software Download – v8.3.2.10


Good Mobile Messaging Server Domino

Software Download – v8.1.6.27 32 bit

Software Download – v8.1.6.27 64bit


Option 2: Adding the Root Certificate to the Certificate Store

For customers who cannot update their servers by the affected date, the certificate can be installed manually, as described below. Step 1: Make a backup of the Good Technology\Good Messaging Server\etc\ssl folder.

Step 2: Stop the Good Mobile Messaging service.

Step 3: Extract the two files from the cacerts_gfe.zip file into the C:\Program Files (x86)\Good Technology\Good Messaging Server\etc\ssl directory.

Cacerts_gfe.zip can be found here.

Step 4: Start the Good Mobile Messaging service. Step 5: Log into the GMC and verify that you are connecting to the NOC.


New in This Release

• Open Issues resolved

https://goodcustomerportal.force.com/GoodSupport/articles/Answer/5954

https://community.good.com/community/administrators-home/product-resources/good-for-enterprise

ftp://goodcust:[email protected]/HF/GMMS/MAPI/GMMServerEnterprise-7.2.3.15.zip

https://media.good.com/documents/upgrade_exchange_MAPI.pdf

ftp://goodcust:[email protected]/HF/GMMS/EWS/GMMServerEnterprise-8.3.2.10.zip

https://media.good.com/documents/upgrade_exchange_EWS_SQL.pdf

ftp://goodcust:[email protected]/HF/GMMS/Domino/GMMServerEnterprise-8.1.6.27_x32.zip

ftp://goodcust:[email protected]/HF/GMMS/Domino/GMMServerEnterprise-8.1.6.27_x64.zip

https://media.good.com/documents/upgrade_domino.pdf

ftp://goodcust:[email protected]/cacerts_gfe.zip

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Component Issue Tracker SMIME For a number of GMM Servers the smimeocache.gd file gets

corrupted. When this occurs the GMM Service needs to call the OCSP on a majority of SMIME emails. This causes emails to get delayed for up to 2 hours.

FIRST-11567

Email Some users are unable to send email, but can receive email. This is an intermittant isue.

FIRST-11390

Good Mobile Control Server Version 2.7.2.1059 (Hot Fix) (04/18/16)

New In This Release

• Java updated to 1.8.0.74 • Support for SQL Server 2012, 2014 • Ability to initiate password reset for Android devices from the GMC Handhelds tab • Open issues resolved


New In This Release

• Windows 10 Mobile support • Open issues resolved.

Issues Resolved – GMC

Component Issue Tracker User Search Unable to add users because lookup failed with

"HRESULT=0x8007203a: The server is not operational." FIRST-9868

Add Handhelds

Incorrect results displayed on Handhelds tab. FIRST-11211

Good Mobile Control Server Version 2.7.0.1040 (Service Release) (02/08/16)

New In This Release

• Hardware compliance: Compliance by manufacturer of device model (Android only) • Hardware compliance: Compliance by build number of device (Android device) • Support for proxy in Office 365 environments • Replacement of SHA1 with SHA256 certificates • Added Flow control status to Handheld reports • Display Deleted Domino users in Handhelds report • Upgrade to Tomcat 8


Component Issue Tracker Roles Manage Policies right gives “Manage Certificates” right to user as

well. GMC-4489

Compliance Can't import hardware compliance rule for ios.

GMC-4473 UI Policy imported without build numbers but model is "highlighted" GMC-4478

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to indicate some child builds are checked. UI UI is broken on IOS configuration popups.

GMC-4470 Compliance Invalid checkbox state after saving compliance and coming back

if manufacturer contains @. GMC-4468

UI UI not cleared after canceling and returning to compliance popup.

GMC-4464 Compliance Cannot save compliance rule after Refresh button is used.

GMC-4460 UI GMC is crashing on policies page.

GMC-4456 Reports Stats report exported via CLI & webservice doesn't contain “User

Deleted” column. GMC-4447

Compliance Can't create compliance rule.

GMC-4442 Reports “User Deleted” column missing from statistics report.

GMC-4437 UI Disallow policy without build number selected if build verification

is checked. GMC-4434

UI Empty build number is displayed on UI.

GMC-4433 UI Build numbers are not clearly separated on Hardware Models

page. GMC-4432

XML manufacturer.xml handling is not implemented.

GMC-4431 UI Missing “ID” attribute of the hardware-tree web element.

GMC-4428 UI Hardwares.xml list is not being refreshed if page is refreshed.

GMC-4427 Import Import should fail if importing model nonexistent in destination

GMC.

GMC-4426

Compliance Cannot save Policy with Compliance Rule and special characters in build name.

GMC-4424

UI Duplicate entries on Hardware Models list in Settings.

GMC-4419 XML Custom name from hardwares1.xml is being overwritten

by name from hardwares.xml.

GMC-4418

UI Hardware Models page crashes upon clicking Refresh.

GMC-4417 UI Duplicate model entry placed in Others section.

GMC-4416 UI Manufacturers list is not sorted alphabetically.

GMC-4412 Templates Email-templates page crashes due to JS/CSS resources missing.

GMC-4405 UI TouchID icons are visible on other GFE authentication pages

where there is no Touch Id option.

GMC-4398

Import “default email template not allowed to be edited“ when importing policy with Good Priority Access template.

GMC-4387

Templates Messaging template is overwritten but imported policy doesn’t contain template.

GMC-4385

Upgrade Upgrade fails.

GMC-4383 UI Unimplemented or unreasonable conversion requested.

GMC-4316 VPN VPN type can be selected as None.

GMC-4231 UI Single-row subquery returns more than one row.

GMC-4224 Downgrade Authentication Delegate with password enabled, Downgrade

GM, password section should be enabled but is not.

GMC-3984

config.props Export HH file incorrect after add 'setsystem.handheldExport.isUnifiedHeader true' in config.props file

GMC-3968

VPN “Send All Traffic” of VPN can't sync to client.

GMC-3930

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Auth Delegate

Auth delegate with smime, then downgrade.

GMC-3883

UI Wrong state for device: still shows provisioned status after device wipe.

FIRST-5579

VPP Users sometimes see a message that a VPP redemption code has already been used.

FIRST-7647

Search GMC search criteria and results are different for adding handhelds vs adding role members.

FIRST-10253

Policies iOS policies missing WLAN and Exchange account settings. FIRST-10254 VPP Cannot upload VPP spreadsheets for several apps. FIRST-10332 MDM MoveHandheld does not move MDM-only devices. FIRST-10462 Roles After adding an AD group to a GMC role, after about 15 minutes

the name becomes blank. FIRST-10731

UI Application icons do not appear in console. FIRST-10769

Open Issues - GMC

Component Issue Tracker UI VPP distributed number not updated correctly in

Settings/VPP when distributing app to two handhelds using the same email.

GMC-4507


New In This Release

• Policy import/export improvements • Support for iOS 9 MDM device restrictions (non-supervised) • Policy setting for allowing Apple Watch* • Web services API enhancement for exportHandheldStats to return handheld status • Upgrade to Java 8 libraries • iOS 9 compatibility • Android M compatibility • Apache Tomcat upgraded to version 6.0.43 • Support for iOS 8 + MDM Restrictions - Apple Watch Wrist Detection, Book Backup and

Book MetaData Sync

* Notifications displayed on a paired iPhone will also be displayed on the Apple Watch. The user will not be able to use the Good for Enterprise Apple Watch app without the feature being enabled on the GFE policy. GFE does not use a secure container to secure storage or communication of data between the mobile device and the watch. By default, the GFE Apple Watch policy is off.

Note: GFE command-line utilities now require Java 8. The Java upgrade will overwrite existing Java files and folders; the cert store will be overwritten with default certs. Back up any SSL certs before upgrading to this version; add these certs again after the upgrade is complete.


Component Issue Tracker Custom Apps

Some custom-application iOS .ipa archives contain PNG icon files that GMC is not able to read.

FIRST-7275

UI Two types of servers (e.g., GMM and GMX) being present can cause problems with retrieving handheld statuses.

FIRST-8564

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API After updating Cisco ISE MDM from 1.2.1 to 1.3 there are internal errors while trying to communicate with the GMC.

FIRST-8761

GFE/GC Using the auto-sync option in GMC to send user information to Good Control works, but gives incorrect user information to Good Control.

FIRST-9004

UI GMC 2.6.0.801 occasionally displays the Handhelds page with no handhelds.

FIRST-9468

UI GMC 2.6.2.872 displays illegal parameter when selecting "Connectivity Verification" filter.

FIRST-9472

UI Kerberos-based Single Sign-On (SSO) displays all timestamps for GMMs in the UTC time zone.

FIRST-9843

Open Issues - GMC

Component Issue Tracker SSL/TLS Update SSL/TLS Cipher Suite support to maintain

compatibility with Firefox and Chrome browsers. Workaround: If admin encounters a GMMS -> GMC connectivity problem because of this change, add the following to GMC config.props and restart GMC: ws.ciphers TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_256_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA

GMC-4291

Policy Import/Export

When login settings are set to "Kerberos-based Single Sign-On (SSO)" and "Web-based login as a secondary option" is disallowed in GMC, login to GMC via Internet Explorer and Mozilla Firefox is not supported. Login using Google Chrome is supported.

GMC-4324

Utilities Note that GFE command-line utilities now require Java 8. GMC-4332 Authentication Delegation

In Settings/Authentication Delegates, when adding an AD, if a script is entered in the description field, no AD can subsequently be edited.

GMC-4340

GMC/GC Migration

In some cases, automatic import of users into Good Control server may be enabled on the GMC Settings/Enterprise Server page but display as disabled on the Home page. Workaround: disable and re-enable automatic import on the Settings page.

GMC-4374


If a user exports a policy with Messaging settings but no Messaging template, exports the policy, then creates a Messaging template in a GMC and imports the exported policy, the new template will be overwritten with the exported settings and applied to policies in the current GMC, even though the exported policy did not use a template.

GMC-4385


If a new policy is created with the Provisioning “Good Priority Access” template selected in the “Reminder Email Template” field, saved, and exported, then an import to another GMC with the same policy name will fail with the error “'Default email template not allowed to be edited.”

GMC-4387

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If “'Allow Siri dictation in Good for Enterprise for iOS” is set to the default (enabled/checked in previous GMC versions) in a policy or template, then exported, then imported to the current version of GMC, the setting will be changed to disabled/unchecked, the new default.

GMC-4390


New in This Release

• Open Issues resolved


Component Issue Tracker Email If there is an email which contains .eml as an attachment and

sender's email is missing the fromName and fromEmail properties, then GMM will go into an infinite-loop leading to a timebomb.

FIRST-10572

ICS Changes

Engineering found a bug in the 7.2.3.5 release. A change was added to that release which attempts to ignore processing of massive changes that might occur for a user (5000 or more ICS changes). This change is causing the GMM Service to timebomb, in the event the condition is met.

FIRST-10597

Good Mobile Messaging Server Version 7.2.3.5 (Service Release) (09/09/15)

New in This Release

• Removed support for weak ciphers • Handheld cache corruption fix • Upgrades OpenSSL version from .098 to 1.02. Now supports TLS 1.1 and 1.2 (refer to

following section) • Open Issues resolved

TLS and Cipher Configuration

By default, GMMS ports 10010 and 10009 support TLS protocols SSLv3, TLS1.0, TLS1.1, and TLS1.2. The following registry settings can be used to configure this support:

1. To disable SSLv3, use this registry override: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\GoodLinkServer\parameters\soap]

"TLS1Only"="1"


Component Issue Tracker Email Cannot send S/MIME messages because matching multiple

RFC822 names from the cert is not supported. FIRST-8050

Performance Users persistently paused with “CDO Failed Provider” caused by invalid calendar items.

FIRST-8799

https://jira.corp.good.com/browse/FIRST-8050


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GMM Services

Fixed crash bug with user downloading attachments while being moved to another GMM.

FIRST-8774

Email Fix to properly handle LDAP lookup results containing invalid users (ADCDisabledMail).

FIRST-9579

Notifications New recovery logic to deal with GMMS missing notifications (advises) from Exchange.

FIRST-9143

Localization Russian characters replaced with ?'s when replying/forwarding email using Good, and Recipient is ReplyTO

FIRST-8676

Open Issues - GMC

Component Issue Tracker GMC Unable to reply/forward clear signed emails with invalid

signature. FIRST-10165

Good Mobile Messaging Server Version 7.2.2.11 (Hot Fix) (08/28/15)

The hot fixes in this release have been developed to address urgent specific issues within customers’ environments.

Issues Resolved - GMM

Component Issue Tracker Email Users unable to reply/forward to digitally-signed emails or

receive/read attachments on digitally-signed emails on their device.

FIRST-10165


New In This Release

• Support for Windows 10

Note: If GMC is downgraded from this release with active Windows 10 devices being managed on it, any unexpected behavior is not supported.

Open Issues - GMC

Component Issue Tracker GMC Filtering by platform doesn't work after sending service

notification GMC-4123

GMC Downgrading to the previous version of GMC retains iOS MDM policy restrictions set up in this version (such as not allowing enterprise book notes and highlights, backing up enterprise books, and Apple Watch restrictions).

GMC-4239

GMC Windows 8 &10 devices not shown when displaying list of all devices in compliance via dashboard.

GMC-4277

GMC Update SSL/TLS Cipher Suite support to maintain compatibility with Firefox and Chrome browsers.

GMC-4291

GMC Wrong tooltips for Windows Phone in file handling section GMC-4303 GMC Windows 8 and Windows 10 platform icons are missing in

GMC Self Service. GMC-4310





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• Support for TouchID authentication with GFE [iOS8]* • Support for use of SMIME as a GD service by GFE* • Enables Authentication Delegation for GFE iOS** • Enables Custom Keyboard policy restriction for GFE iOS* • GMC Support for NOC changes related to user email name change • Enables disallow of Windows Phone 7 devices

* Requires GFE iOS client version 2.9.0 ** Requires GFE iOS client version 2.9.0 or GFE Android client version 3.0.0


Component Issue Tracker MDM Profile Under certain circumstances, users are prompted to install new

MDM profile after disabling a few settings. FIRST-6392

Export Feature

When managing handhelds for all GMMs, exporting entire dataset fails while sorting by phone number.

FIRST-6749

Password Reset

Web service GMC Password Reset calls fails. FIRST-7428

WiFi Wifi settings via MDM profile not getting pushed to the device via policy.

FIRST-7746

Error Handling

Better error handling for GMC policy exceptions, a rare scenario that can cause policies to miss data.

FIRST-7902

Compliance Stats

Inaccurate compliance status displayed. FIRST-7958

GMC Portal GMC web-portal displays incorrect time under Message Statistics. FIRST-8162

Web Services

Handheld ID for some device models not available. FIRST-8286

Roles Users in the custom Help Desk role can't access the Handhelds page.

FIRST-8445

Custom APK Fail to upload custom APK in GMC. FIRST-8549

Open Issues - GMC

Component Issue Tracker GMC IOS MDM Profile \ Activesync options - Username and

domain are not prompted on handset. GMC-3785

Authentication After correcting an authentication delegate’s app id in GMC, Client authentication may not function correctly.

GMC-3908

GMC A downgrade from 2.6.5.2319 to 2.5.3.742 can't export delegated auth. policy with SMIME enabled, soft token and from provider radio buttons marked.

GMC-4042

GMC The “Compliance Rule ErrorMsg” column's value is empty for Android devices that broke a compliance rule.

GMC-4142

GMC [iOS] Profile can't install on device if Single Sign On (SSO) has been added in the iOS config policy and “Email Address” has been selected as the Kerberos Principal Name.

GMC-4146

https://jira.corp.good.com/browse/GMC-4042



14





Component Issue Tracker Email Fix to not process items moved to Top of the Information

Store (on IOS clients these emails would be pushed to Inbox). FIRST-7864

Email Fix for Reply-to recipients not working when replying to client. FIRST-8639

Calendar Fix for Calendar invites showing encrypted information if using Arkadin calendar plug-in.

FIRST-8646

Email Add ability to update client's Sent Items if sent emails are edited from Outlook.

FIRST-8689

Provisioning Fix for inability to reprovision if Email address was changed and regenerating or reusing a pin.

GMMSEXC-1307

Logging Logging Enhancement : Add user's name and GUID into logs if user cannot obtain unique lock.

GMMSEXC-1309


New in This Release



Component Issue Tracker Web Services

Fix failure when trying to send a device password reset through web services.

FIRST-7428

Email Fix corruption of policy that could result in client's receiving error "Opening attachments has been blocked by IT."

FIRST-7902

Time Zone Fix time issue related to new Russian time zone change. FIRST-8162

Web Services

Fix issue related to Handheld ID not being available for some models when using webs ervices.

FIRST-8286

Roles Fix custom role issue when trying to access handhelds page FIRST-8445




Component Issue Tracker Attachments Attachment-download enhancement Device dropped the

connection to GMM but GMM failed to detect that event. GMM didn't recieve any packets including FIN, RST. etc. The fix will clean up all the old resources and accept the new connection

FIRST-8303

15


next time. S/MIME Support S/MIME cert lookups when there is multiple RFC822

addresses. FIRST-8562


New in This Release

• Password authentication as secondary option with Delegated Authentication • Performance improvement for Export Stats

Issues Resolved - GMC

Component Issue Tracker GMC Code optimization to help query GMM/NOC connectivity

status under GMC. FIRST-7753

GMC Easy Activation fails if there is a change in the SMTP address for an existing user.

FIRST-8300

GMC Export Statistics performance fix. GMC-3920 GMC-3967 GMC-3973

Open Issues - GMC

Component Issue Tracker GMC Importing a GMC 2.6.1 policy set into GMC 2.5.x

causes user errors without a warning such as “Unsupported functions will keep default.”

GMC-3983

GMC When downgrading from build 818 to 723, GMC policy sets with “Password Protected” should have “Password Authentication” enabled.

GMC-3984

GMC Export Statistics may not export stats for a device if the GMM serving it is down and setsystem.gmm.refresh.border_amount

is set in the props file.

GMC-3995

GMC When downgrading from build 818 to 801, the GMC policy Password Authentication checkboxes should remain unchecked.

GMC-3996




Component Issue Tracker Registry Fix installer issue for server pathname in registry. GMMSEXC

-1302 Email Some provisioning e-mails in Japanese can show corrupted

characters when viewed. FIRST-7607

Scalibility Remove hard coded max limitation for number of handhelds FIRST-

16


and add override to change maximum supported handhelds according to customer software/hardware environment.

8089

Notifications Meeting notifications will show as from user who forwarded notification as opposed to original creator.

FIRST-8179

Logging Enhancement to cache log auto-removal. FIRST-8580




Component Issue Tracker S/MIME A “Handle LDAP_UNAVAILABLE” error occurs during S/MIME

certificate retrieval.. FIRST-7876

Good Mobile Messaging Server v7.2.2.5 (Service Release) (12/16/14)

In This Release

• Better handling for limited recipients in an email/calendar during Reply-All. Up to 32 recipients are displayed. The user is prompted to use these or all recipients on the server, including those not visible. (Requires GFE iOS Client v2.7.0 or higher, GFE Android Client v 2.8.0 (to be released))

• Defect fixes


Component Issue Tracker Provisioning Device sticks at starting services during provisioning. FIRST-

6537 Service RCA Goodlink service crashing multiple times. FIRST-

6787 Service Server handhelds require a long time to initialize and Good Link

service restarts every 30 to 40 minutes. FIRST-7285

Email On exchange 2010, when replying with an attachment and using multibyte characters, the original email text may include garbled characters.

FIRST-7410

Email Server crash. FIRST-7427

Email Email signature in Japanese is corrupted. FIRST-7516

Provisioning Regenerating a PIN to reinstall application on the same device results in an error message: “The PIN cannot be reused. Please contact the admin."

FIRST-7558

Email Deleted email folder from Outlook is still displayed on GFE Client. FIRST-7642

Open Issues – GMM

Component Issue Tracker Calendar Deleted invitees still appear on a meeting request on the meeting GMMSEXC

17


organizer’s device calendar, a "Cancelled" prefix is added to the meeting title.

-1286

Provisioning Handhelds cannot be provisioned with old email address after change in the SMTP address.

GMMSEXC-1271

Calendar In an Exchange 2013 environment, forwarding a meeting request from user A to user B causes 2 requests to be received on user B’s device. Also true using OWA. An apparent Exchange 2013 feature/bug.

GMMSEXC-1270

Calendar Recipient name is displaying in incorrect format for the updated meeting request acceptance mail in Sent items.

GMMSEXC-1269

Good Mobile Control Server Version 2.6.0.801 (Feature Release) (12/16/14)

New in This Release

• Support for 3rd party Auth Delegates • Support auto-import of users from GMC to GC via Easy Activation • Support Windows Pro 8.1 GFE clients • iOS 8 MDM - Support for new device restrictions • Support Easy Activation after email address change* * Requires GFE iOS Client version 2.7.0 or Android Client version 2.7.1 for support of Easy Activation. Requires Good Control Server v1.8.42 or higher and GD SDK iOS 1.9.4340 and Android 1.9.1162 or higher for support of GD app interoperability.

Note: For Windows devices only, with GMC release 2.6.0, ”Do not install on this platform” is the default setting for all new policies. When GMC is updated to release 2.6.0, any previous settings for “Version to install” are retained.


Component Issue Tracker GMC If a user has the View-only Administrator role and also the Self

Service role, they can see the OTA PIN of other users. FIRST-6308

GMC Disclaimer Rule is not displayed on Android Good Client. FIRST-6827

GMC Unable to upgrade from Good Mobile Control v2.3.x. FIRST-6924

GMC Users from Bidirectional external trust forest not able to connect to Self Service portal.

FIRST-7351

GMC Policy import from source GMC to destination GMC with different time zone results not working.

FIRST-7385

GMC Unable to log into self-service portal if double-byte characters are present.

FIRST-7473

GMC Move optimizations if moving from 2.5.1.683 to higher versions.

FIRST-7485

GMC Customer app (ipa) does not show the correct app icon when opening the webstore or when uploading to GMC (missing image).

FIRST-7513

GMC Welcome Email Support for Japanese Character-set. FIRST-7607

GMC Handheld Page fix where list of devices can disappear randomly.

FIRST-7723

GMC SSO login will not work if trying to use the configured browser GMC-1175

18


from the localhost machine itself. GMC With SSL set to On for all LDAP connections between GMC

and AD, all domains remain visible but all search operations against unsecure domains will fail.

GMC-2963

GMC Unicode characters are not supported in device names. GMC-3273 GMC Cross-GMC user move will cause the destination GMC to

send irrelevant information to all GMMs connected. This may cause an abundant number of GMM transaction logs.

GMC-3283

GMC [Android] If the GMA policy setting “Allow user to persist enterprise credentials in Good secure container for website and web proxy access” is enabled in GMC v2.5 and GMC is later downgraded to GMC v2.4, the user will continue to see the “Remember me” feature enabled. Workaround: to disable this feature on the device, make any change to the policy in GMC v2.4 and save it. (Store Credentials are enabled by default when provisioning a 2.6 Client in 2.4 environment.)

GMC-3307

GMC Added configuration option to enable/disable SSL protocol versions to address vulnerabilities such as POODLE (https://community.good.com/docs/DOC-3827).

GMC-3841

GMC Custom apps display bundle name vs display name. GMC-3859 GMC If a GC database is down, the status indicator on the Settings

> Enterprise Servers page remains green. GMC-3905

GMC

Unchecking MDM policy settings “Query of device information,” “Query of network information,” “Restriction-related queries,” “Security-related queries” may cause Compliance Manager blacklist/whitelist device checks to fail.

MDM-94

Open Issues - GMC

Component Issue Tracker GMC "OutOfMemoryError" while executing iOSMDM test

with 36000 devices. GMC-3035

GMC [Domino] Unable to add Unicode users to roles when there is no mailbox, using Domino Dir.Auth.

GMC-3298

GMC Store Credentials are enabled by default when provisioning a 2.6 Client in 2.4 environment.

GMC-3307

GMC No re-sync and cannot receive email after moving user from GMM 7.2 to 8.1, then to 8.2, while handheld is not connected.

GMC-3367

GMC Applications refresh remains pending for bMdm Android.

GMC-3403

GMC Upgrading GMC from 2.5 to 2.6 with 8.3 GMM present, some new database fields for EWS/SQL GMM and all new database fields for EWS/BDB are not be displayed on Server info page.

GMC-3687

GMC Email address does not update in OTA email when resent from GMC

GMC-3797

GMC When moving Windows 8 devices to a new GMC, the source GMC completed-moves log does not display successfully completed actions.

GMC-3829

GMC If the GMC has a policy that is >8k in size and the “Enable automatic import of users” into Good Control server is enabled on the GMC side, then during the Easy Activation process, there is a Policy Retrieval

GMC-3837



https://community.good.com/docs/DOC-3827















19


error as the retrieval fails. GMC When an Easy Activation process times out on a

device, the GMC handheld log may indicate success. GMC-3839

GMC Old email address shown in compliance email notification.

GMC-3845

GMC If an admin edits a user’s SMTP address in Exchange, rather than adding a new address for the user in Exchange, GFE reset cannot finish re-sync. GFE cannot be used in this state.

GMC-3852

GMC Easy activation fails after changing a user’s email address.

GMC-3858

GMC Policies dynamically created in Good Control as part of the GMC automatic-import feature may be named incorrectly.

GMC-3886

GMC If the GC certificate is missing on the GMC host machine, you will be unable to remove the GC on the GMC Settings > Enterprise Servers page. Workaround: Use Replace on the Enterprise Server page for the GC and replace the GC with itself or another.

GMC-3898

GMC If a GC database is down, the status indicator on the Settings > Enterprise Servers page remains green.

GMC-3905

GMC Scheduled reports of the same frequency type are send at once even if date requirement is not met.

GMC-3912

GMC An SMTP-changed user whose OTA PIN has expired can still provision their device using old mail with expired PIN, but not using a newly generated pin.

GMC-3917

GMC If attempting to set up Easy Activation for a suspended device, the operation will fail, but no failure log will be created in GMC Settings and the GC/GMC/Client status displays as normal.

GMC-3921

GMC Once an Application Management policy template is assigned to a policy, the policy cannot be reverted to No Template (custom settings). The workaround is to create a new, empty template and assign it to the policy.

GMC-3923

GMC The Send All Traffic option in a policy’s iOS configuration VPN settings does not sync with the client.

GMC-3930

GMC If authentication delegation is set for the client and subsequently changed to none, a password continues to be required.

GFEANDROID-5977


New in This Release

• This release supports an increased policy-length restriction for policy messages. In previous versions of Good Mobile Control, compliance policy messages were restricted to 8k in size. This limit can break compliance policy checks for Android devices when the size of the policy is very large. This release removes that limit for Android devices. Policies up to 256K in size have been tested for Android devices. The GFE Android client 2.6.0 or higher is required. (GMC-3434)





20



Component Issue Tracker GMC Support for compliance policy messages larger than 8K

for Android devices. GMC-3434

GMC Delays pushing iOS configuration profile to end user. FIRST-6798 GMC All handhelds disappear temporarily from “Handheld”

Page on single handheld deletion. FIRST-7170

GMC Failure to upload the same app for different platforms under one policy

FIRST-7213

Open Issues - GMC

Component Issue Tracker GMC If the iOS configuration MDM profile is enabled by GMC

policy for an iOS user/device and that device uninstalls/reinstalls GFE without being removed from GMC, the user may be prompted again for profile installation.

GMC-3345

GMC Do not edit or remove a GFE user’s SMTP address in Exchange or Domino or GFE will not function on the user’s device. Instead, in such a case add a new address and make it primary.

GMC-3852


New in This Release

• Corrects network-failure problems that occur during new provisions.


Component Issue Tracker GMC Unable to sort by pin expiration date. FIRST-5867 GMC Command-line Export Stats tool stops after encountering

a corrupted user record. FIRST-6292

GMC iOS configuration policy section shows as pending. FIRST-6708 GMC GMC command-line tool fails with certain special

characters in the password. FIRST-6901

GMC When group is added to the self-service role in GMC, some users of the group are not able to log in to the Self Service portal.

FIRST-6986

GMC Large number of network failures during new provisions. FIRST-7246

Good Mobile Control Server Version 2.5.0.672 (Feature Release) (04/28/14)

New in This Release

Policy Import/Export Easy Activation Support (requires Android 2.4) Secure LDAP Connections (SSLv3/TLS1.x) between GMC and AD Scheduled Reports Compliance Alert Notifications Web Services APIs for User Self Service Actions

21


64-bit JVM Support Support for “SELinux Enforced” and “Verify apps” compliance rules (requires Android 2.4)


Component Issue Tracker GMC

Moving a user to a different server immediately after that user performs an OTAP may result in a server crash and restart.

113611

GMC

The pages of unmanaged applications downloaded from Good are not localized. Users who select the “Visit Application Catalog” option on their device will find the list of available applications displayed in English.

110172 GMC-925

GMC

Errors will occur if the SQL Server JDBC driver is installed on the target machine for GMC installation. Workaround: The installer is probably looking into the wrong location to find sqljdbc_auth.dll. Try searching for sqljdbc_auth.dll on the machine and you will probably find one of the locations to be a system path such as C:\Windows\SysWOW64. Browse to the path and rename sqljdbc_auth.dll to sqljdbc_auth.Backup, and continue with the GMC installation.

110022 GMC-914

GMC InstallShield threw errors when attempting to install MS SQL Native Client and CLI utilities.

109824 GMC-903

GMC

The quantity displayed of provisioned and unprovisioned devices on the Home page maybe be incorrect due to the presence of managed clientless devices.

109159 GMC-875

GMC Exporting all handhelds may run up to 20% slower. 107547 GMC

An unmanaged application will not push to the device after upgrade until the existing managed app policy is pushed or modifed to trigger the action. This can take up to 12 hours after the upgrade.

103764 GMC-582

GMC

A User Rejected/Cancel action on the device to install a managed app results in an incorrect Status/Action displayed in GMC.

101160 GMC-492

GMC

VPN configuration using a combination of IPSEC Shared Secret and Hybrid Authentication settings is not supported.

71520 GMC-3

GMC Deleting a trusted GMC throws error: "The remote GMC 'https://GFEQA3.GFEQA.qagood.com:19005/' was not verified.

GMC-1435

GMC Self Service: clicked Send Activation PIN and I got 2 welcome emails

GMC-1439

GMC Upgrading GMC from R6 SR1 to R8 trunk: failed to start due to DB upgrade scripts

GMC-1490

GMC Setup was NOT able to install Microsoft SQL Server Express.." error message occurred while installing GMC IS2012 v2.4.0.501 on Windows 2012 environment

GMC-1503

GMC Web Services API for role assignment fails for users outside of GMC Domain.

FIRST-5628

GMC Failing to send service notification alert for bulk users in GMC - Handhelds spread out in multiple pages within GMC.

FIRST-5733

GMC GMC fails to grant role to users with Turkish user_name FIRST-5880 GMC MDM Profiles fails to re-install after user manually removes it. FIRST-5953 GMC GMC failed to connect to SQL server under special circumstances.

Fix enables SQL AlwaysOn clustering. FIRST-5964

GMC Handheld ID missing for Export Statistics. FIRST-6044 GMC GMC CLI tool - Code optimization Fix. FIRST-6126 GMC Self Service Portal - Unlock Device fails. FIRST-6345

22


GMC One or more source GMM servers appear to be offline. Handheld move operation for offline GMM servers will fail with: “Click OK to continue or Cancel to abort the action." However, the move is successful.

FIRST-6558

GMC

GMC version 1.3.1, with the default File Transfer policy and Send Attachments enabled, allows the previous Good iOS Client (1.9.5) and Android Client (1.7.5), as well as the current Android Client (1.8.0), to import files to Good from third-party applications, but does not allow the current Good iOS Client (1.9.6) to do so. The GMC must be upgraded to 1.3.3 or higher, with importing enabled, for iOS devices using the current Good Client to import files.

GMC

If you receive an “Illegal Key Size” error while importing an iOS MDM certificate into Good Mobile Control via Certificates > Upload Signed Certificate, refer to http://good.custhelp.com/app/answers/detail/a_id/741 for a solution to the problem. You will need to install the Unlimited Strength JCE (jar files).

Open Issues - GMC

Component Issue Tracker GMC

(GMA) Setting the correct address but incorrect port number on GMC for a proxy server causes an incorrect error messages on the Client using GMA, for https addresses.

95179

GMC Unchecking MDM policy settings “Query of device information,” “Query of network information,” “Restriction-related queries,” “Security-related queries” may cause Compliance Manager blacklist/whitelist device checks to fail.

103117

GMC After upgrading GMC to 2.3.0, when the GMA checkbox is disabled in Settings and enabled in the policy, the GMA icon does not show up on the device.

109757 GMC-897

GMC The status of a managed application is not displayed correctly if "Auto Uninstall" in unchecked.

110205

GMC SSO login will not work if trying to use the configured browser from the localhost machine itself.

GMC-1175

GMC IE Browser Timeout encounters a password failure when attempting to login again.

GMC-1207

GMC Upgrading GMC from 2.3.1.430 to 2.4.0.501 fails. GMC-1490

GMC With SSL set to On for all LDAP connections between GMC and AD, all domains remain visible but all search operations against unsecure domains will fail.

GMC-2963

GMC Support for 35k Handhelds requires heap size of 2GB or higher. GMC-3035

GMC Send service notification not functional. GMC-3257

GMC MDM Android - Applications refresh remains pending. GMC-3259

GMC Unicode characters are not supported in device names. GMC-3273

GMC GMC does not support exporting the compliance status for WP8 devices

GMC-3278

23


GMC Adding a Self-Service user on a non-primary domain will result with a "User could not be found" error message. GMC only supports adding HH on the Primary domain

GMC-3303

GMC [Android] If the GMA policy setting “Allow user to persist enterprise credentials in Good secure container for website and web proxy access” is enabled in GMC v2.5 and GMC is later downgraded to GMC v2.4, the user will continue to see the “Remember me” feature enabled. Workaround: to disable this feature on the device, make any change to the policy in GMC v2.4 and save it.

GMC-3307

GMC On a clean Windows2008 SP2 32-bit system, Windows PowerShell may be absent. In this case, the GMC installer will not install SQL Server Management Studio You will need to install Powershell and the Management Studio.

GMC-3376

GMC The handheld import/export functions are not supported for WP8.

-----


In This Release

This service release resolves the following open issues.


Component Issue Tracker Email Forwarding RTF Mail with embedded picture throws error

message on iOS. FIRST-5074

Email GFE client fails to lookup GAL entries containing @ in the DL name.

FIRST-5176

Email Recipients changed from DisplayName to mailNickname when email is sent from device.

FIRST-5188

S/MIME Ceritificate Lookup Server Error when trying to send SMIME Emails.

FIRST-5498

Calendar Recurring meetings showing incorrect time and syncing for an older date.

FIRST-5566

Email Server restarts on GAL Lookup. FIRST-5572

Email Malformed non-ascii charset. FIRST-5825

Email Random GMM crashes. FIRST-6115

S/MIME Invalid Digital Signature Error after re-enabling the OCSP service. FIRST-6174

Calendar Calendar events failing to sync the appointment time when both Exchange and GMM server are in different time zones.

FIRST-6206

S/MIME Users being paused and do not recover if Global Catalog down errors are found.

FIRST-6294

S/MIME Failed to send SMIME emails under bad network conditions. FIRST-6437

Move Users Fail to move users between GMC. FIRST-6461

24


Open Issues – GMM

Component Issue Tracker Email Mac Outlook client limitation: Signed email shows as encrypted

email when sent from Mac outlook client. GMMSEXC-1076

Calendar Forwarded calendar details displays only one required recipient instead of all recipients.

GMMSEXC-1097

Good Mobile Control Server v2.4.2.610 (Service Release) (03/07/14)

In This Release

This service release addresses a security issue in the Good Mobile Control (GMC) Server that can result in updated compliance rules files not being pushed to the Good for Enterprise clients.Customers are strongly urged to update to this version.This issue was introduced in the 2.4.0 release, so any GMC server at this version or newer should be updated. (GMC-3194) Also in this release:

• iOS CloudKeyChainSync restrictions are available. • The following open issues have been resolved.


Component Issue Tracker GMC Improved the performance of the software export function. GMC-

2736 GMC Fixed the Server name to display ServerName in GMC, rather

than SerialNumber.ServerName. GMC-2776

GMC The same domain capabilities are now visible to the Web Service API as to the default SSP.

FIRST-5628

GMC Issue resolved with GMC upgrade that caused an Appcrash. FIRST- 5752

GMC Good Messaging Domino directory service auto-start issue resolved.

FIRST-5939


In This Release

This release includes new features and addresses customer-reported and known issues.

New in GMC Adds support for new iOS 7 MDM features:

• New Restrictions • Lock Device action enhancements • Single Sign-On • App Configuration • Extended Configurations

Issues Resolved – GMM/GMC

Component Issue Tracker GMC GMC event log descriptions not displaying in event viewer. FIRST-

25


4890 GMC Handheld reports for device type output text in format as seen on

NOC rather than user-friendly format. FIRST-5406

GMC GMC-to-GMC move user failed due to out-of-memory issue. FIRST-5523

GMC GMC load page fails after remote wipe. FIRST-5543

GMC GMC service crashes while running exportsoftware report. FIRST-5582

GMC GMC will not upload a different application file type with the same name.

FIRST-5604

GMC GMM server names truncated in GMC. FIRST-5660

GMC Issues with Kerberos SSO on GMC. FIRST-5692


MDM-94

GMC Export stats report shows real device ID name rather than defined name.

GMC-1487

GMC Filled in column content for Title, Location, and Mail Server for Handheld Users report.

GMC-1524

Good Mobile Control Server v2.4.0.501 (Feature Release)/Good Mobile Messaging Server v7.2.0.53 (Feature Release) (08/13/13)

In This Release

This release includes new features, and addresses customer-reported and known issues.

New in GMC • Support for moving users between GMCs • Ability to send service notifications/alerts * • Ability to view additional account details when searching for users and filtering for bulk

actions • Ability to use separate email template when regenerating PIN • Auto-send reminders for pending activations • Improved role-based access control (expanded rights on the Roles tab) • Ability to reset Good for Enterprise on a device from the GMC (Over-The-Air

resynchronization) * • Ability for self-service users to reset Good for Enterprise client on a device (Over-The-Air

resynchronization) * • HTML-based welcome and regeneration emails • Kerberos-based Single Sign-on • Good Support guided access to server/client logs • Automated non-compliance actions when MDM profile is removed from iOS devices. • iOS MDM profile re-enrollment is no longer required when moving users between policy

sets • Automated removal of the MDM profile on the device (that is, removal of device

restrictions, configs (WiFi/VPN/EAS), and managed apps) when an iOS MDM-enabled device is removed (deleted) from GMC or the MDM policy checkbox is unchecked

• Good for Enterprise iOS App Catalog localization

26


• Search, add, distribute apps in non-US Apple App Stores • Reset device password • Reset Good for Enterprise password * • Single-click action for regenerating or resending PIN • Ability to view activation PIN • Upgrade to JRE 7 (Good for Enterprise command-line utilities now require JRE 7) * Requires Good Mobile Messaging server v7.2.0.

New in GMM • Calendar Reply and Forward – User can now reply or forward a previously accepted

meeting invite from the calendar. Requires pending iOS or Android Client v2.3.0. • Support for email conversation threads (iOS) • Improved timing of calendar notifications • Security updates • Support for Exchange Server 2013 CU1

Retaining Fixes to Japanese Character Display

Several fixes to the display of Japanese characters were applied in the previous GMM service release. To retain these fixes, do the following:

• If you have not yet upgraded from GMM 7.1.0.34 or earlier to GMM 7.2.0.53, delete the Goodlink Server profile from the following path before doing so: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\GoodLink Server

• If you have already upgraded to GMM 7.2.0.53, edit the registry as follows and restart the GLS services: In HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\GoodLink Server\13dbb0c8aa05101a9bb000aa002fc45a, create the new binary value 000366c3 and give it the hex data value e9,fd,00,00.


Component Issue Tracker GMC A User Rejected/Cancel action on the device to install a managed

app results in an incorrect Status/Action displayed in GMC. 101160

GMM Embedded images in older emails in a long string of replies may be lost.

102252

GMM When a meeting organizer sends an invitation to a user in a different domain and the invitee mailbox is on an Exchange server with a different version than the organizer, and this is a recurring meeting request with attachments, the following issue can occur: there may be missing attachment names in the body of the meeting request. However all attachments are accessible using the paperclip icon, and the icon shows the correct attachment count.

102388

GMC An unmanaged application will not push to the device after upgrade until the existing managed app policy is pushed or modifed to trigger the action. This can take up to 12 hours after the upgrade.

103764

GMC Exporting all handhelds may run up to 20% slower. 107547 GMC The quantity displayed of provisioned and unprovisioned devices

on the Home page maybe be incorrect due to the presence of 109159

27


managed clientless devices. GMM [Hebrew support] The character string "???" is sent from the

server in a Contact name when email is sent from a device. 109431

GMM If a message request is accepted and then modified to show as tentative in Outlook, the device will continue to display it as accepted.

109785

GMC InstallShield threw errors when attempting to install MS SQL Native Client and CLI utilities.

109824

GMC Errors will occur if the SQL Server JDBC driver is installed on the target machine for GMC installation. Workaround: The installer is probably looking into the wrong location to find sqljdbc_auth.dll. Try searching for sqljdbc_auth.dll on the machine and you will probably find one of the locations to be a system path such as C:\Windows\SysWOW64. Browse to the path and rename sqljdbc_auth.dll to sqljdbc_auth.Backup, and continue with the GMC installation.

110022

GMC The pages of unmanaged applications downloaded from Good are not localized. Users who select the “Visit Application Catalog” option on their device will find the list of available applications displayed in English.

110172

GMM An exception to an appointment cannot be deleted in Outlook after being updated on the device.

110810

GMM Chinese characters are shown as question marks in message body text when an invitee has received a meeting request with attachments, on the device.

110890

GMM After a meeting event’s meeting time is updated from OWA and accepted on the client’s device, the meeting event is automatically removed from the device.

110957

GMC GMC Servers installed in 2009 – 2010 (versions >= 1.0.3.30, and <= 1.0.3.83) and then updated to 2.3.0.402, do not support Priority Access as currently configured. If you are using GMC 2.3.0.402 and the Priority Access policy Client Type has been properly configured in GMC, but user devices receive an error during setup such as “The OTAP fails with an error: your account is not authorized to use this edition of Good for Enterprise,” you should contact your authorized service representative to rectify the problem.

111739

GMC HTML welcome email will not be sent in an Exchange 2003 environment; text welcome email is sent fine. Workaround: In mixed environments, send HTML welcome email via Exchange 2007.

112673

GMC If you receive an “Illegal Key Size” error while importing an iOS MDM certificate into Good Mobile Control via Certificates > Upload Signed Certificate, refer to http://good.custhelp.com/app/answers/detail/a_id/741 for a solution to the problem. You will need to install the Unlimited Strength JCE (jar files)


This release includes security enhancements.

http://good.custhelp.com/app/answers/detail/a_id/741

28



This release addresses customer-reported and other known issues.


Component Issue Tracker GMM A second work phone number can now be entered for a contact. GMM Chinese characters in an email address display incorrectly in the

Sent Items folder. TT105461

GMM Japanese recipient's name is changed to invalid characters in the Sent Items folder.

TT108079

GMM Recurring appointment text is corrupted in Hebrew. TT111068 GMM Recipients changed from display name to Exchange alias when

Calendar appointments are modified from the device. TT111617

GMM Large number of users stuck initializing. Remaining users can send but not received.

TT114040

GMM Reminder persists after an appointment has been rescheduled/canceled.

TT114873

GMM Brackets in the display name cause user pauses. TT115406 GMM Detailed logging in the Calendar application was not properly

truncating message content for events. GMMSEXC-726

GMM If a calendar event is changed from recurring to single occurrence, the series reminder persists.

GMMSEXC-779

GMM When a recurring meeting is moved to a different date, then canceled, and a new single meeting is created, two reminders persist.

GMMSEXC-781

GMM Missing “GoodLink Server” profile causes messaging server crashes.

FIRST-4358

GMM [iOS] Some meta tags contained in email headers are stripped out in replies.

FIRST-4970

Good Mobile Control Server v2.3.0.402 (Feature Release)/Good Mobile Messaging Server v7.1.0.34 (Feature Release) (01/31/13)

In This Release

This release includes new features, and addresses customer-reported and known issues:

New in GMM

• RTF Embedded images: Support is added to display embedded images in RTF mail bodies,

• OLE Embedded images: Support is added to display the embedded image in attachments to Calendar,

• HTML Welcome Message: IT admin is able to improve the user experience when activation PINs are sent to users. Activation email is customizable, user-friendly, HTML-based.

New in GMC

• Set up GMC with new IS2012 installer

29


• Ability to upload/distribute client-based certificates for GMA authentication • Prevue GE: Priority Access & General Access availability. Refer to the Prevue GE Priority

Access Planning Guide for information on using this new service. All note open issue 111739 below.

• GMA policy enhancements, to enable/disable: o Access to non-fully qualified domains o Default/native browser redirection o User ability to accept unsigned/expired certificates (iOS only)

• Ability to enable/disable Siri dictation via GMC policy • New attributes for GMC Handheld List View • HTML Email template: HTML-customizable activation • Client change for Cisco ISE: enable Device Auto-Quarantine feature for our customers • Support new attributes for GMC Reports • Support web based application catalog • Support for new attributes for GMC CLI "Export Statistics" • New Filters for GMC Handheld List View page • Summary page/screen for each policy now supports new edit links: MDM, SMIME, GMA,

etc • iOS 6 MDM restrictions now support request to include the "EAP-TLS" option for Wifi

profile in iOS Config


Component Issue Tracker GMC GMC does not reflect true Inactive / Active status for handheld. 94546 GMM Attachments are not shown on invitees device when an invitee is

added to an occurrence. 96906

GMM Embedded images display improperly in RTF email. 101343 GMC Clicking Upload for an application in the Volume Purchased

Applications list may generate an error. 103243

GMC GMC takes too long to export software report. 103394 GMM GMM crashes and restarts repeatedly due to an email with invalid

batch size. 103417

GMC Unable to open GMC device detail pages after upgrading to 2.2. 104636 GMM Empty email bodies being sent when a user sends an S/MIME

signed email. 104891

GMM Cancellation notice is not sent to the DL recipients 105036 GMC [iOS 6] MDM restriction applied to Youtube does not disable new

standalone application. 105247

GMC After logging into the GMC and choosing the handheld tab, processing takes a long time.

105516

GMM Devices continue to sync after being suspended. 106431 GMC It's possible to delete the child profile for iOS MDM if "Allow user to

remove profile" is checked in GMC (before checking "Enable MDM Profile").

107166

GMC Unable to upload Apple VPP spreadsheets into GMC. 107791 GMM GMMS crashes when Active Directory isn't available. 107948 GMM Some Chinese data is displayed as garbled characters. 108450 GMC The number in GMC compliance graph window will be inconsistent

with the number of “Device out of compliance.” When clicking the number link, an error message will be displayed.

108710

GMC Long delays or timeout in the GMC when attempting to view Paused Handhelds report or running Export Statistics report.

109276

GMM Attachment Download Performance Issues 105543

30


GMM Server CRASH - Server Unable to handle connection requests from Client under certain circumstances.

109156

GMM Server CRASH - Recurring Meeting Not being handled properly 109511

Good Mobile Messaging Server v7.0.1.3 (Service Release)

In This Release

This release addresses customer reported and known issues. There are no new features in this release. Key issues addressed include:

• Moving users when the primary SMTP email address changed. • Over-The-Air-Provisioning fails and causes the Good for Enterprise client to be stuck in

the “Starting Services” state. • Empty email body being sent when a user (who is not provisioned for S/MIME) forwarded

a signed email. • Out Of Office message send to the Good for Enterprise client when it is in the flow control

state • Calendar updates are displayed as “out of date”. • Recurring calendar appointment reminders do not match the time of the appointment. • Cross domain for Free/Busy lookup when using Exchange Web Services. • Good for Enterprise client downloading embedded images.


Component Issue Tracker Email Errors with cross domain Free/Busy lookup using EWS. 99472 Email Cyrillic characters are not rendering properly with Forward and

Reply Emails. 99803

Calendar Recurring calendar appointment reminders do not match the time of the appointment.

102131

Calendar Calendar updates displayed as “out of date.” 103152 Performance Modified the Out Of Office action such that the server only sends

the OOO message to the client if the client is not in the flow control state, reducing server load.

103428

Email Empty email bodies being sent when a user forwards a signed email and the user is not provisioned for S/MIME.

103512

Email Under certain circumstances, unable to forward ALL emails when HTML option is set to ON.

105959

Performance OTAP fails resulting in the client being stuck in the “Starting Services” state.

Email Errors when client downloads embedded images. Email Errors when moving users when the primary SMTP email address

changed.

Good Mobile Control Server v2.2.0.315 (Service Release)

Upgrading from Build 2.2.0.299 to Build 2.2.0.315

If you are upgrading from version 2.2.0.299 to 2.2.0.315, note the following: all Application Management policy features in build 299 were not fully functional. To now fully pick up any

31


Application Management policy settings that you made using build 299, wait at least 12 hours after upgrading to build 315 and then make and save a change (any change will do) to the Application Management settings, to trigger activation and fulfillment of any pending build 299 actions.


Component Issue Tracker GMC GMC upgrade fails when S/MIME is enabled and multiple policy

sets use a common policy template. 102730

GMC “Wipe Corporate Data” action for self-service users of Good for Enterprise Android does not consistently wipe corporate data.

102585

GMC Upgrading to GMC version 2.2 activates password policy for Good for Enterprise users (Handheld Authentication Type = Password-protected) where existing policy sets had no password policy, (Handheld Authentication Type = None)

102906

GMC After upgrading to GMC version 2.2 the server is unresponsive when distributing enterprise apps to iOS devices under certain conditions.

102997/ 102998

GMC Install status data is missing for managed apps on iOS devices when using “Export Software” option in GMC to generate the report.

10263

GMC Usability enhancement: GMC users can select more than one apps to add to the enterprise app store when using the new feature to search Apple App Store within GMC. Added usability improvement when adding a single app.

GMC Policy Template page is not available after downgrading GMC from version 2.2 to the earlier version.

103212

GMC IE8 browser-specific issue: GMC logs the user out when the user clicks the “Distribute” link for the Volume Purchase Program (VPP) feature.

103045

GMC An app that is distributed via the Volume Purchase Program (VPP) feature does not auto-uninstall when MDM profile is removed even when it is configured to do so.

103240

GMC Installation status of iOS managed apps is not consistently accurate.

GMC GMC performance enhancements: Employed several techniques that resulted in significant scalability improvements.

Good Mobile Control 2.2.0/Good Mobile Messaging Server Version 7.0.0

New Features1

• Tasks Manager2: Support is added for mail account/device synchronization of Tasks. The device user can create, view, and edit tasks and navigate between different task statuses with minimal number of taps.

• Calendar Attachments Support, improving users’ calendar experience. • Email Classification Marking2: Support and a new Messaging policy setting for

classifying and marking emails to promote security awareness and address regulatory requirements.

• Hidden User Mailboxes Supported: Assumes EWS is used instead of CDO, as described below in “Using EWS for Calendar.”

• Good Mobile Access – Secure Browser Improvements3:

32


o iOS: New secure-browser design with unique title and navigation bars and a home button icon to enhance user experience. In addition, added support for Kerberos, HTML5, and websites’ pop-up windows.

o Android: Extended support to Android 4.0 devices (Ice-cream Sandwich) and HTML 5. In addition, IT can manually configure HTTP and HTTPS4 proxy settings and exceptions. (Refer to the Secure Browser Administrator’s Guide.)

• Secure Photo Capture and Attachment5: Support for taking photos and storing them in the secure file repository and attaching them to secure emails; support for storing photos from the device photo gallery in the file repository and using them as attachments in secure emails. New policies governing this feature are located in the Messaging section of the policy set.

• File ‘Import-Only’ Policy: Enhanced security controls for IT admins; specify whether users can only import but not export files to 3rd party document handling apps from Good client (this is an extension to the File Handling policies introduced in Q4, 2011).

• Support for More MDM Capabilities: Application blacklist and whitelist6, and password configurations for more WiFi enterprise network types6. (Refer to the “iOS Configuration,” “Android Configuration,” and “Compliance Manager” sections of the Good for Enterprise Administrator’s Guide for details.)

• Enhanced App Distribution Capabilities (iOS): GMC support for Apple’s Volume Purchase Program6 and an App Store ‘Search’ Option (iOS) 6 will increase app-management efficiency. Admins can search for App Store apps directly from Good Mobile Control. (Refer to the sections on the Volume Purchase Program and Custom Software management in the Good for Enterprise Administrator’s Guide.)

• Enhanced Enterprise Reporting: IT admins have a better view of the fleet of mobile devices through a new, interactive dashboard. See what devices are in- or out-of-compliance, devices’ inventory by platform and by device model.

• Support for *MSG Attachment Files in Emails (iOS): Mobile users can now open, view, and save *MSG attachments in Good client (on Exchange server only).

• Contacts Sub-Folders: Support for synchronizing contacts’ groups (folders) from Exchange Outlook in the Good client.

Notes: 1. Client support will be available in the upcoming Good for Enterprise – iOS and Android releases. 2. This feature will only work on iOS devices. 3. This feature must be enabled on the server. 4. HTTPS Proxy support applies to Android 2.2 and 2.3 only. 5. Photo capture will only work on iOS devices; photo attachment from photo gallery is already available

on Android devices. 6. This feature will only work on iOS 5.x and later devices; handhelds must belong to a Policy Set with

MDM enabled.

Moving Users Between Good Mobile Messaging Servers Using GMC

Warning: Do not use the GMC to move users from GMM Server version 6.4 or earlier to GMM 7.x, or to move users from GMM Server versions 6.4.1.x or earlier to version 6.4.2. To move users, upgrade the GMM Server itself to the new 7.x version and the users will be included in the upgrade, or delete the users from the old Server and add and reprovision them on the new Server.

Issues Resolved

Component Issue Tracker GMM A particular cache file (hhcach.db) is causing the server to not

restart, due to the size of the cache. 93791

GMM Response sent from the Good iOS client is appended to an 93829

33


incorrect location on an email thread. GMM Good client renders the incorrect date in the calendar, under

special circumstances. 95798

GMM German street address format changes when Good client syncs with Outlook.

95874

GMM The Sent folder on the Good client is not syncing with the Sent folder on the Outlook client.

96566

GMM Email sent from the Good client is stripping response text and duplicate emails are created.

97092

GMM Half-width Japanese characters not showing up correctly on device.

97629

GMM Secure Browser latency issues accessing websites. 97841 GMM SMIME - When plain text email is converted to HTML in a

reply/forward, the history is stripped from email body. 98528

GMM Calendar event reminders are not updated when they are edited from the client to a different time. The issue only occurs when user mailboxes are on Exchange 2010.

98551

GMM [iOS] Push notifications are received for a meeting request for original set date as well as updated date.

98824

GMM WP7 Live tile increments intermittently. 99709 GMM Good client sometimes receives an error message when opening

an email. Error message: “ERROR: Unable to convert the string. CodePageID from server:0”

99824

GMM When viewing a modified calendar invite, the user sees the original time and updated time.

GMC Upgrading issues. 97689 GMC iOS Wi-Fi policy does not include proxy settings. 98617 GMC GMC clustering tool script upgraded to better handle command-

line input. 99604

GMC GMM server will not be notified of to policy if user has a null alias in AD.

99401

GMC Error when adding Android custom software to GMC APK Parse File Failed.

99782

GMC Good for Enterprise client Inactivity date not being updated if there is an error in communication between GMC and GMMS.

101157

Good Mobile Control Server Version 2.1

New Feature

• Supports new product - Good Mobile Manager. Good Mobile Manager is a new offering from Good Technology that allows IT administrators to enable mobile device and application management solution on devices that do not need corporate mailbox.

Issues Resolved

Component Issue Tracker GMC GMC handheld report takes long time to run. 92140 GMC Fixes the issue where an IT admin could not use Apply Policy Set

to more than 100 users/devices at a time. With this fix an IT admin can now apply policy sets to >100 devices in the “Handhelds” list view tab. (Includes: When there are 700 or more users on a policy set, GMC will not allow editing the policy set using the template for

93420

34


iOS configuration policy.) GMC Name changes are not completely updating on the GMC. 94066 GMC GMC formatting corrections. 95300 GMC When extracting the export statistics report, the Handheld Policy is

in always shown to be in the state "INPROGRESS_PENDING_HANDHELD_NOTIFICATION"

96527

GMC When entering a domain name in the Secure Browser whitelist, some part of the name may be excised by GMC.

96755

GMC The help-desk role is unable to regenerate an OTA PIN. 97091 GMC GMC downgrade errors. 98480 GMC Delays in loading the GMC Handhelds page when filtering by

department. 98695

GMC Customer not able to add apps from App Store for distribution, when GMC accesses App Store via proxy

96583

GMC Good GMC full backups of the database are failing due to an IOException while moving large files

94945

GMC GMC authentication issues with multiple AD domains. In a hierarchical multiple AD domains, querying for a user's (or a group's) group membership to Domain Cotroller which is not Global Catalog will not return universal groups; This is because the universal group memberships are stored in GC.

93690

GMC WIFI configuration cannot be pushed to device. 96682 GMC Columns having different names in GMC and CSV export. 94141 GMC When a user attempts to resend a pin that has expired they get

the error "Could not send OTA email for user 35" 95421

Good Mobile Messaging Server Version 6.4.2.25 (Service Release)

In This Release

This server update, among other things, addresses specific issues related to:

• Cache files possible corruption: This issue is related to the compaction of cache files on Good Messaging Server for Exchange v6.4.0.10, v6.4.1.15 and v6.4.1.16.

• EWS Calendar operations including: • Under certain conditions, changes to the calendar on the device are not reflected in

Outlook calendar • Fixed some time zone issues for recurring appointments that are updated from the

device • Some appointments were not getting deleted from Outlook and Outlook Web Access

(OWA) when deleted from the device • Monthly recurring appointments created on device were not always synched to OWA

and Outlook Warning: Do not use the GMC to move users from GMM Server version 6.4 or earlier to GMM 7.x, or to move users from GMM Server versions 6.4.1.x or earlier to version 6.4.2. To move users, upgrade the GMM Server itself to the new 7.x version and the users will be included in the upgrade, or delete the users from the old Server and add and reprovision them on the new Server.

Using EWS for Calendar

This release resolves Calendar issues when using EWS. CDO is used by default. To enable EWS for Calendar use, set the following registry override string value:

35


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\parameters\ews] "UseEWSCalendar" = “1”

Note: In some cases when using EWS, for non-recurring appointments created on the device, the time zone used will be that of the GMM.

Issues Resolved

Component Issue Tracker GMM Corrected slowness in email processing due to Symantec

Enterprise Vault. 96882

GMM Fixed ICSCache db corruption issue causing server to restart. 97182, 97482, 97868

GMM Resolve Calendar updates cause by EWS. 97528 GMM Monthly recurring “weekend day” created on device does not sync

to Outlook. 97899

Product Advisory for GMM Server Exchange 6.4.0.10 and 6.4.1.x

Problem

After upgrading to Good Mobile Messaging Server (GMM) Exchange 6.4.0.10, 6.4.1.15 or 6.4.1.16 one or more of the following symptoms may be observed:

• Frequent GMM Server service restarts • Delays or interruptions in mail delivery • Multiple users with pending or initializing status • Badge notifications missing on the device

This problem has been reported by a few customers and is related only to GMM Server upgrades; new installations are not affected.

Cause

The Berkeley Database (BDB), is used by the GMMS to store cache files. The version of BDB used by GMMS Exchange 6.4.0 and 6.4.1 can cause cache corruptions in some customer environments. Good Engineering is continuing to attempt to understand the specific environmental and data related conditions that cause the loss of cache data integrity.

Environment

Good Mobile Messaging Server Exchange upgrades to 6.4: versions 6.4.0.10, 6.4.1.15 and 6.4.1.16.

Remedy

Technical Support recommends that customers do not upgrade to Good Mobile Messaging Server Exchange 6.4 until Good publishes a new release. Customers who have already upgraded to GMM Server Exchange 6.4 and are encountering one of the issues noted above are advised to contact Technical Support and provide the latest GMM diagnostic logs for analysis and problem detection. For customers who have upgraded to GMM Server Exchange 6.4.x and have not

36


encountered any problems, there is nothing currently for you to do. When the new service release becomes available it is recommended that you upgrade to it.

If analysis of GMM logs indicates that cache folders are corrupted, a new cache repair tool needs to be run. Running the tool will require GMM service downtime. The specific duration of service unavailability depends on the specific GMMS hardware/software configuration and the number of devices provisioned against that server.

If analysis of GMM logs indicates that all service restarts are caused by the corruption of one or very few specific users, it is possible to stabilize the service by temporarily suspending these users. This does not fix the issue permanently, but will allow the customer to schedule the downtime required for the fix.

The suspension of user(s) will also help to avoid the risk of more corruptions caused by the frequent service restarts.

The permanent resolution for the BDB cache corruption problem is included in release 6.4.2.25 of GMM (see trackers 97182, 97482, 97868 above) at http://www.good.com/support/microsoft-exchange-downloads.php. We will notify you via the maintenance DL when this new release is available.

Disclaimer Good Technology makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Good makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.

Good Mobile Messaging Server Version 6.4.1.16 (Service Release)

WARNING: Customers are advised NOT to enable Exchange Web Services (EWS) in this release, due to a potential problem affecting the calendar operations. These Release Notes will be updated when the issue has been resolved. If you have already enabled EWS, you are advised to disable EWS. To disable EWS, switching to CDO use, set the following registry override string value: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\parameters\EWS] "UseEWS"="0"

Product Advisory

Problem: In the previous release, v6.4.0.10, Good Mobile Messaging Server, GMMS, abnormally terminates, recording an Event Log entry (ID 1299) similar to the following:

http://www.good.com/support/microsoft-exchange-downloads.php

http://www.good.com/support/microsoft-exchange-downloads.php

37


Although the GMMS service automatically restarts, the abnormal termination can recur. Some mobile device users may observe missing emails and calendar events on their devices. Cause: During GMMS service startup and initialization certain GMMS cache files are compacted to reduce wasted disk space. During this compaction process corruption of cache files may occur, and the resulting loss of data integrity can cause the GMMS to abnormally terminate. Remedy: The resolution of this problem, in this service release, disables the compaction process during GMMS startup. As a result of disabling cache compaction, some customers may notice higher average disk space utilization for GMM cache files, but only a very minor, if any, increase in peak disk space used. Good Technology Engineering will continue efforts to more fully resolve errors related to compaction in the 3rd party software libraries.

Issues Resolved

Component Issue Tracker GMM Not able to upload the GMM log files when 3rd party software

(Antivirus, boxtone) is touching the files. 94024

GMM Signed SMIME email crashes server due to UnicodeString not properly instantiated.

94462

GMM Attempts to send encrypted email results in error , certificate is not trusted. The messages cannot be sent.

94568

38


GMM Refer to Product Advisory above. 96345 GMM Can't send calendar reminder with Non-English

subject/location in generic format to Client. 95441

GMM Cannot sync email that is moved to subfolders when device is in flow control.

95444

GMM Do not truncate long subject and location within GMM for generic push. The Good Operations Center will handle this.

95960

GMM EWS does not send meeting updates when recurrent meetings are updated on the device.

96790

Good Mobile Control Server 1.3.5; Good Mobile Messaging Server Version 6.4.0.10

New Features - Good Mobile Control

• Added Support for iOS MDM1 to provide IT more options when managing WiFi and VPN configurations. VPN configuration includes: Cisco AnyConnect, Juniper SSL, F5 SSL, Custom SSL, VPN on demand and Account and Connection type; WiFi configuration includes: auto-join WiFi networks, and proxy configuration. Refer to “iOS Configuration” in Chapter 6 of the Good for Enterprise Administrator’s Guide.

• *Simplified iOS MDM Certificate Distribution2: Easier way for IT to generate iOS MDM certificate, with fewer steps and faster process. Refer to “Obtaining a Mobile Device Management Certificate Signed by Apple” in Chapter 6 of the Good for Enterprise Administrator’s Guide.

• Distribute Enterprise and Recommended Apps: Unique way for IT to easily distribute to users direct links to apps in Intranet sites and the App Store and to display in the app catalog. Refer to “Custom Applications: Adding to and Deleting from the Software Package” in Chapter 6 of the Good for Enterprise Administrator’s Guide.

• Good Mobile Access – Secure Browser improvements3 providing IT with the ability to manually configure HTTP and HTTPS proxy settings and exceptions. Refer to “Using a Proxy with GMA Secure Browser (iOS only)” in Chapter 6 of the Good for Enterprise Administrator’s Guide.

Notes: 7. This feature will only work on iOS 4.x and later devices. 8. Handhelds must belong to a Policy Set with MDM enabled. 9. This feature applies to iOS 4.0 and higher devices only and requires upgrading to the latest Good

Mobile Messaging and Good Mobile Control servers, as well as the latest (pending) Good Mobile Control iOS Client.

New Features - GMMS Exchange

• Detailed Calendar Reminders1 - IT determines the level of information to include in users’ calendar reminders, particularly the subject and the location of the meeting. Added support for iOS Notification Center2 with reminder information on their device’s notification bar.

• Good Mobile Access – Secure Browser improvements3 providing IT with the ability to manually configure HTTP and HTTPS proxy settings and exceptions. Refer to “Using a Proxy with GMA Secure Browser (iOS only)” in Chapter 6 of the Good for Enterprise Administrator’s Guide.

39


• Berkeley DB upgraded to 5.28.

• Add support for HTML SMIME signed emails for SMIME capable and non-capable clients. Support for non-SMIME clients to view/reply/forward signed HTML emails. (iOS)

• Replaced CDO with Exchange Web Service (EWS) for Calendar operations.

Notes: 1. Client support will be available in the upcoming Good for Enterprise – iOS client release. 2. This feature applies to iOS 5.0 and higher devices only. 3. This feature applies to iOS 4.0 and higher devices only and requires upgrading to the latest

Good Mobile Messaging and Good Mobile Control servers, as well as the latest (pending) Good Mobile Control iOS Client.

WARNING: Customers are advised NOT to enable Exchange Web Services (EWS), due to a potential problem affecting the calendar operations. These Release Notes will be updated when the issue has been resolved. If you have already enabled EWS, you are advised to disable EWS. To disable EWS, switching to CDO use, set the following registry override string value: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\parameters\EWS] "UseEWS"="0"

Issues Resolved

Component Issue Tracker GMM Errors corrected in push process. 83036 GMM In some cases, deleted users still remain in GMM cache. 85098 GMM Server sometimes hangs when HTML email body is too big. 85902 GMM Newly added contacts in public folder not displayed. 87630 GMM Issues with forwarding emails using distribution lists. 87676 GMC Encrypted backup policy is being enforced when not set. 88130 GMM Reply or forward email text gets appended at the end instead of

the front when the original HTML email is malformed. 89067

GMC IOS 5 devices do not show the correct ROM version in GMC Handhelds list.

89851

GMC Moving the Good SQL database causes issues with other applications.

91375

GMM Issues with forwarding emails with outdated Exchange 2010 version.

91617

GMM Reply or forward emails don’t contain the “sensitivity” tag of original email.

91733

GMM Consistency check shows many users disconnected after they were moved to an different GMM server.

91754

GMM Setting the “Follow Up” flag from the client doesn’t show up on Outlook correctly.

91908

GMC [iOS] After moving a device from one GMM to another, the “Send Logs to Good” button for the device on the Handhelds tab does not send the device logs via FTP as expected.

92048

GMC Handheld reporting: columns do not match headings. 92069 GMC When adding iOS items to the list in Settings/Custom Software

using a URL, the URL must end in “.ipa”. 92307

GMC Can’t change policy template settings. 92433 GMM Issues with cache split over multiple locations after cache move. 92560 GMM Email with large HTML email body and a very long list of recipients 92657

40


or DLs not delivered to the client. GMC Disclaimer fault causes compliance manager failure. 92826 GMC RAM issues with too many AD groups and the workflow

QueryiOSMDMChanges. 92897

GMM Some calendar items not synching with devices or showing up after the appointment occurred.

93033

GMM More global catalog logging Info required diagnostic logs. 93366 GMM Issues with moving devices. 93373 GMC Device phone numbers not displaying in GMC. 93404 GMC Upgrade issues relating to GMP availability, iOS application

installation and uninstallation. 93529

GMM Server time bomb restart issues. 93567 GMM If the server is restarted while users are being moved, the move

will not be able to continue after the server is started again. 93617

GMC Unable to upload device logs. 94253 GMC Full device wipe from Handhelds tab not working. 94387 GMC Reinstalling GMC and changing policies or handheld organization

causes problems updating MDM profile on affected devices. 94655

Downgrading from GMM Version 6.4.0

To downgrade Good Mobile Messaging Server from 6.4.0, uninstall the Server and reinstall the earlier version. During uninstall of the 6.4.0 version, be sure to select “YES” when prompted to “Downgrade to 6.3.x.x.”

Enabling Detailed Calendar Reminder Notification

If desired, enable detailed calendar reminder notification (sending subject/location for iOS Calendar reminders). Set registry string values to enable this feature:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\parameters\PushManager] "SendSubjectLocation"="1"

where

"sendsubjectlocation"="1" ;Send the subject and location

"sendsubjectlocation" = "0" ; Send the default generic Event Reminder message.

Restart the GoodLink Server service. Note: Only calendar items created after this change will contain detailed calendar reminders.

Partner Software Distribution

This release does not support GMC partner software distribution. If you require distribution of partner software support, contact your Good technical support representative.

Scalability

Exchange GMM has been certified to handle 1050 users while accommodating HTML and GMA traffic. This performance was attained on the following server configurations:

1. 32-bit version • GMMS Build 6.3.1.20 • Windows 2003 SP2

41


• 4 GB of RAM 2. 64-bit version

• GMMS Build 6.3.1.24 • Windows 2008 R2 • 8 GB of RAM, quad-core processor

This assumes that 20% of users are currently actively using GMA Secure Browser and 100% are using the HTML email feature. This assumes a mix of 25% Windows Mobile/Android devices and 75% iOS devices. Note that these are the minimum requirements to attain this performance. If you are running older configurations, do not scale to this number; should remain at the users/server guideline that was communicated to them upon sale.

Open Issues in Good Mobile Messaging Server and Good Mobile Control Server

Component Issue Tracker GMM The Good Messaging Server does not support using the Good

for Enterprise Client on a device to execute delegate actions on Calendar items (i.e., creating, modifying and accepting Calendar appointments). Because the Good Messaging Server cannot process Calendar items as initiated by a delegate on a device, the Good Client may not sync these items properly or at all. Delegates should respond to invitations received, create invitations, etc., via Outlook on their PC.

Client [HTC Tilt2] Text prediction is not disabled. In the PIN input fields, the PIN entered earlier is remembered by system.

67600

GMA Setting the correct address but incorrect port number on GMC for a proxy server causes incorrect error messages on the Client using GMA, for https addresses.

95179/ GMAIOS-93

GMM If the user has HTML Email turned off on his/her device (in Good Preferences), and receives an email with an embedded image, forwarding that email will not deliver that embedded image

101730

GMM When a meeting organizer sends an invitation to a user in a different domain and the invitee mailbox is on an Exchange server with a different version than the organizer, the following issues can occur: (1) If the meeting is a recurring meeting, and an occurrence is updated by adding attachments, the subsequent occurrences are inadvertently deleted. (2) If the domains are in different time zones and a meeting is edited by the organizer on the mobile device, the starting time is recorded in an incorrect time zone.

101933


103117/MDM-94

GMC After upgrading GMC to 2.3.0, when the GMA checkbox is disabled in Settings and enabled in the policy, the GMA icon does not show up on the device.

109757/ GMC-897

GMC The status of a managed application is not displayed correctly if "Auto Uninstall" in unchecked.

110205/GMC-927

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GMM [Exchange 2013] After updating recurring meetings by changing the number of attachments from OWA, meeting updates are not syncing to device. This is not a GMMS issue, but a limitation of Exchange 2013 Server.

GMMSEXC-757

GMM Organizer receives the “Meeting forwarded notification” in the Deleted folder when a meeting request is forwarded on behalf of him/her. When EWS is enabled for Calendar, this issue is not reproduced.

GMMSEXC-773, GMMSEXC-876

GMM Cancellation notice is not received on Invitee's device when organizer removes invitee from GMM Client. When EWS is enabled for Calendar, this issue is not reproduced.

GMMSEXC-843

GMM Forwarded meeting is not delivered from Exchange to Domino. When EWS is enabled for Calendar, this issue is not reproduced.

GMMSEXC-867

GMM [Exchange 2013] Out of Office message set on the device does not sync to Outlook. Also, when an email is sent to an account where Out of Office is enabled, it will not receive the message. This is a MAPI/CDO limitation.

GMMSEXC-887

GMM Accepted recurring meeting starts 01/01/1970. This issue occurs only on Windows 8 Phone and Tablet. When EWS is enabled for Calendar, this issue is not reproduced.

GMMSEXC-936

GMM Accept/Tentative/Decline emails for a recurring meeting are not visible in Sent Items folder. This issue occurs only on Windows 8 Phone and Tablet. When EWS is enabled for Calendar, this issue is not reproduced.

GMMSEXC-937

GMC [Domino] Error occurs when moving GMC databases to a different server. Workaround requires a manual registry change.

GMC-628

GMC A GMC configured for Kerberos Single Sign On via the GMC Settings > Login Settings page cannot be accessed from the machine it is installed on.

GMC-1175

GMC IE browser timeout after half an hour will cause GMC password to fail upon reentry. Entering the password a second time is successful. Chrome and Firefox do not share this problem.

GMC-1207

GMC Deleting a trusted GMC from the Move Handhelds page may fail with an error: “The remote GMC was not verified.” Retrying the operation will be successful

GMC-1435

GMC GMC v2.4.0.501 installation in a Windows 2008 SP2 environment will encounter a pop-up error near the end of the process. Workaround: click the “Close the program” link on the pop-up and all subsequent pop-ups. The installation will conclude successfully. Alternatively, upgrade to Windows 2008 R2 SP1.

GMC-1490

GMC When installing SQL server 2008 on Windows server 2012, a “Not able to install Microsoft SQL Server Express” error is encountered if the hard drive is compressed.

GMC-1503

GMC The Export Software feature may perform more slowly than usual in this release.

GMC-2736

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