GO Real-Time Reusable Trackers, 2018 Subscription · Reusable sends temperature and location data...
Transcript of GO Real-Time Reusable Trackers, 2018 Subscription · Reusable sends temperature and location data...
Training GuideGO Real-Time Reusable Trackers, 2018Subscription
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What is Oversight?
Oversight is a web-based monitoring system
• The GO Real-Time Reusable sends temperature and location data continuously to Oversight.
• Intelligent email or text alerts are sent to you based on your specific parameters.
• Reports and shipment details are accessible online 24/7.
• Oversight is available via your iPhone or Android mobile application.
• 50-60 days of battery life with a 6 minute recording and 18 minute reporting interval.
• Low Battery Notifications
Transmits data to the cloud via cellular
triangulation
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Activation of GO Tracker
Activate the device to start recording data
Pull Tab to Activate Blue Light will appear Peel off serial number Adhesive Tape
Place GO in pouch
In your box of GO Trackers you will receive clear shipping pouches and instructions in English and Spanish.
The blue light indicates the device is operational and transmitting data in real-time to your portal.
Peel off serial number sticker from the top of the device and place it on your BOL or Manifest.
Peel off adhesive tape for adhering to the pallet
or place your device in shipping pouch for extra layer of protection.
Please ensure your team
references the activate by date and follows the FIFO method.
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Placement of GO Tracker
We recommend placing the tracker on the last pallet closest to the doors or on top of the last pallet.Do not place the tracker inside of product or between pallets.
GoodBetterBest
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Recharging the Unit – Subscription OnlyInsert charging cable into bottom of device. Plug into Power Port
Flashing RED Light indicates device is charging
Solid RED Light indicates the device is done charging
Relaunch Tracker via Oversight Charging Cable Charging Power Port
To reorder charging accessories, email [email protected]
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Pause/Un-Pause Feature while Charging
Pause Option
Relaunching Tracker will un-pause device
While you are charging your device (Subscription Customers only), to disable temperature data Pause your device via Oversight or Oversight Mobile App.If you want to have data while it is charging, but do not want to receive alerts, suppress the alerts via Oversight.
Relaunching your tracker will un-pause the device and it will start uploading data to Oversight.
Pause Icon will appear when the pause feature is
enabled
Suspend/Resume AlertsExample: If your trucks are traveling back to the shipping point without product and you do not need to monitor temperatures.
By Pausing your device it does not save battery life.
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How does Oversight know when to send alerts?1. Go to the Emerson Homepage to login: Emerson.com/Oversight
2. Click on OVERSIGHT LOGIN
3. Enter your Username (Email) and Password - Prior to training you will receive a login.• Tip: Select “Remember Me” to easily login next time.
4. Select Create a Shipment to set specific parameters to your device to receive real-
time alerts.
Create a ShipmentCreate a shipment to receive email or text alerts
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Create a Shipment Page
Important to Receive Email Alerts
• Setup devices with specific parameters to receive Temperature and Location Email Alerts.
• Access valuable data analytics to see trends over time.
• Relaunch your tracker or use No Destination to Reuse the device.
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Create a Shipment and Relaunching
Entering Trip Details to receive real-time alerts via email
Select a Trip Template
Enter the 10-digit Serial Number
Enter Trip Name: Order Number, BOL Number, Purchase Order Number, etc.Select/Create Origin Location
Select Departure Date/Time
Add Stops (if applicable)
Select this feature to enable No destination required. The device will record data until the battery depletes.
Do not select this option if you want to relaunch the same tracker on multiple trips.
Trip templates will populate the information in orangeRelaunch your tracker or use No Destination required feature
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Create a Shipment
Choose temperature range and cool down type
Select No Temperature Required (if applicable)
Select/Create Temperature Range
Select the cool down type if you are precooling your shipment. • Suppress the alerts for 1 or 4 hours
or have No alert suppression.
Enter Carrier Name
Enter any additional Alert Contacts to receive alerts on this specific shipment. Alert Escalation Levels
Alert Time Zone will default to your Oversight setting.
Create the Shipment to receive real-time alerts via email
Oversight FeaturesTracking your shipment, map icon legend, features
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How does Oversight know when to send alerts?1. Go to the Emerson Homepage to login: Emerson.com/Oversight
2. Click on OVERSIGHT LOGIN
3. Enter your Username (Email) and Password - Prior to training you will receive a login.• Tip: Select “Remember Me” to easily login next time.
4. Select Oversight icon to track your shipments and view reports
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Oversight Navigating & Relaunching Trackers
Select Shipments Tab to view specific trips.
Select View drop down to see specific shipment’s trip status
Track your shipments by entering the trip name or serial number in the search box
Relaunch Trackers to associate a new Trip. You can only relaunch completed trips.
Pause or Suspend Alerts via Oversight
Search Trip Name PO#, OR#, BOL#
Search 10-digit Serial Number
Select Shipments Tab to track shipments
Relaunch Tracker
Pause Option
Suspend/Resume Alerts Option
Change view to historical to view multiple trips
Close Trip
Show Historical
Trips
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Suspending Alerts VS. Closing Trip
Suspending Alerts Closing Trip
Suspending Alerts allows the tracker to stay on but stop the alerts from generating to your email inbox.
Suspend/ Resume Alerts
Select when you would like to resume alerts
Suspend Alerts
Closing the trip or shutting down the tracker will shut the device down and it will no longer record temperature and location data.
Close Trip
Shutdown Tracker
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Oversight Icons
What do they mean?
Circle truck icon: GO Tracker movingSquare truck icon: GO Tracker stoppedWhite truck background: On-time for deliveryYellow truck background: Running late for deliveryRed thermometer: Temperature HotBlue thermometer: Temperature ColdWarning Triangle: Alert indicator
GO Lux Trackers Only: Detect Light when doors openSafety: Indicates light has been detected
Green Flag: Indicates where the unit started reportingGrey Flag: Indicates where the unit last reported
Location Symbol: Any locations set up in your site will show this icon
Out of Network Range: Unit cannot connect to a cellular tower
When the trip completes you will see a green check mark appear.
Go Reusable Pause Feature
Go Reusable Tracker Icon
Go Reusable Subscription Icon
Yellow Triangle shows Location Alerts
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Track your ShipmentWhere did your device travel? Right click on the truck icon or trip in
grid Select Show Traxx… or Trip Traxx Choose a time period Select Show Traxx Click the red data points on map to
see detailed information.
Select date/time period for specific traxx
Trip Started
Last Reported
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Distance to Destination Right click on the trip
information in the grid Select Distance To… Trip destination will be
predefined Select Show Distance
button
Destination will populate
Select Distance to..
Select Address
Distance & Duration
Oversight ReportsReal-time reports accessible 24/7
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Oversight Reports
Real-time Reports via Oversight
Search Serial NumberRight click on the icon or select the trip from the grid
Select the view from the drop down Search the serial number Right click on the truck icon or trip in grid Select Shipment Details, Show Tracker State Chart, or
Show Sensor Chart Next Slide explains the individual reports
Select the Historical view to see multiple
shipments if tracker was relaunched
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Oversight Reports Sensor Chart
Detailed Time Stamps and Temperature readings
Shipment Details All in one report Sensor Chart Shipment Summary Detailed Alerts
Tracker Status Report Total Time Above/Below
Range High/Low Alert Counts Total Trip Duration Detailed Trip Information
Select the time period
Show location color
Show color exit
Location color key
Export Report button
Location colors appear on Report
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Current Status Report and Report Scheduler
Current status report includes active shipments in your Oversight portal
To access this report, go to Main/Reports/Fleet/Current Status
Filter the report based on the information you want to view
Select Generate New Report to see the data
This report can be exported or automatically emailed to you.
Report Scheduler is also available for other reports in Oversight
Current Status Report
Select Time Period
Schedule Report
Generate Report
Reports Dashboard
Add Email separated by commas
Select Day/Times to receive report
Real-time NotificationsAlert Types and Examples
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Temperature Alert and Escalation Levels
Escalation Levels
When the temperature exceeds the range
it will send a notification.
Level 1: 0+ hours temperature is hot/cold
Level 2: 2+ hours temperature is hot/cold
Level 3: 4+ hours temperature is hot/cold
Level 4: 6+ hours temperature is hot/cold
Level 5: 8+ hours temperature is hot/cold
Level 6: 10+ hours temperature is hot/cold
The default duration between alerts are 2
hours, but this can be adjusted
Alert Event occurring
GO Serial NumberTrip Name
Current location
Alert Details
Trip Details
24/7 Support Team
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Alert Examples
Low Battery Alert Trip Start Alert
Alert TypeAlert Type
Alert Date/TimeAlert Date/Time
Trip Details Trip Details
24/7 Tech Support Phone Number 24/7 Tech Support Phone Number
Alert LocationAlert Location
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Alert Types
Alert Types
Temperature:
Traditional Temperature Alert
Cumulative Temperature Alert
Location:
Proximity Alert
Dwell Alert
Trip End Alert
Tracker entered location
Tracker exited location
Tracker:
Low Battery Notification
Trip Not Assigned Alert
Tracker Activated Alert
Light Detection Alert
Only GO XL and Lux Devices
Alert Contact Setup
First & Last Name
Email Address
Escalation Levels
Alert Types
Example: Food Safety Quality Assurance Manager: Light
Alerts, Temperature Alerts, Trip Ended Alerts Logistics Manager: All Alerts VP Operations: Temperature Alerts 4 – 6 (Critical)
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• Easily access your shipments via our Oversight Mobile App– Track your shipments– Create/Relaunch your shipments to receive real-time alerts– Pause/Close shipments with a touch– View detailed trip information– Pull reports in seconds
Oversight Mobile App
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GO Green Program
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Alert Contacts
Temperature Ranges Locations (Two Options)
Oversight Users
Oversight Web Portal Customization
We can import Temperature Ranges (upper and lower limits required) based on the commodity you are shipping.When the temperature exceeds the range, Oversight will send you a real-time notification via email.
Anyone you would like to have access to your Oversight web portal. Three levels of access:
1. User – Access to shipments and pull reports2. Trip Manager – Able to create shipments via
Oversight3. Admin – Access to shipments, edit shipments, and
able to create new locations.
Anyone you would like to receive alerts.Options for each Alert Contact:
1. Escalation Levels 1-62. Alert Types (Slide 23)
1. We will import any locations you will ship to and from so they will appear when you are creating shipments.
2. You can add the locations on your own when creating shipments.
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Technical Support 24/7
Technical Support available 24 hours a day, 7 days a week
Toll Free: 1 (877) 99-TRAXX(87299)Local: 1 (561) 575-7600
Live Chat is available 24/7. Simply click on the Chat Now icon in the upper right hand corner of www.Emerson.com/Oversight
[email protected]ñol/Portuguese: [email protected] will receive a response within minutes
We are here to support you! Please contact our 24/7 Technical Support team for immediate assistance.
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