Business presentation

Company Overview:

Since 1994 GN is a consulting company specialized in information technology which operates onall the variables of the chain that generates business value: strategy, processes, technology andpeople.

The attention to the market and the offer of technologically innovative solutions are always thedetermining factors in the expansion of our business.

GN brand is synonymous of high quality that has been able to attract and retain customers.Technology solutions offered by GN are tangible tools that influence in determining the overallperformance of the business.

Professionalism, experience, seriousness and being continuously updated. This is how GN is ableto offer added value to customers and how it become a continued growth guarantee. Even thanksto the investments of part of turnover in research and development of innovative and usefulsolutions in order to achieve the objectives of customers and anticipate their needs.

Our mission:Our mission is to build relationships and developinnovative solutions which help dynamic peopleand organizations create and realize value.

Our vision:Our vision is to be the partner for success inthe global economy.

Business Solutions: Integrated solutions for business success

“Coping with the changes required by themarket at the customer's side, with ameasurable, sustainable anddurable method, creating differential value for theirbusiness”.

Differential value means:

• Sustainable value adopting with the customerfocused solutions to the success of its business;

• Durable value, strategically significant, involving allfunctions and directing them to the creation of newbusiness value;

• Measurable value, through processes that monitorall the variables that can generate value.

GN Expertise:GN demonstrates its superior expertise in every facet of our business, including IndustrySolutions, Service Line and Global & Regional Services. We offer optimal and high-qualitysolutions to all our clients.

Openness to new alliances and to experiences, stimulating environment, and implementation ofhighly innovative solutions are the bases of an ambitious policy aimed at tangible results byfocusing on core business.

The consolidated know-how and high professionalism of our technicians are the foundations ofthe success of GN that for over a decade works in IT offering design and implementationsolutions of complex systems. GN combines skills on the main applicative solutions together withthe complete domain of the core processes of industrial sectors.

GN is responsible for all technical aspects: installation, configuration, data migration, integrationwith existing systems, standard solution customization and the implementation of ad hocsolutions for the customer.

The most successful solutions of GN include:

• Integration with ERP systems such as Oracle JDEdwards Enterprise One through the use ofproducts such as Oracle BPEL and WebMethods;

• Developing of solutions for social networking and edem0cracy;

• Development of CRM solutions;

• Solutions of Sales Force Automation;

• Development of applications for Field Service Management;

• Mobile Solutions for warehouse management and the assembly chain.

Over the years GN has gained skills with the most widespread programming languages (including:Java, .NET, php) and can assist your business in the development of ad hoc solutions. Our activitiescomprises plans, architectures, models and procedures development and implementation for aproper corporate data management during their lifecycle. These activities include: modeling,database administration (Oracle Database, MySQL, IBM DB2, ...), data warehousing, security,design and implementation of high reliability / availability.

GN technicians are specialized in the implementation of evolved Knowledge Management Systemand can support you in the processes definition and organization, making available systemintegration competences on the specific technologies of the field and helping you in thedevelopment of their Knowledge Base.

The different Areas of action: Organization & Business Management

Business Strategy - Preparation of strategic plans for the medium to long term with a strongcontextualization to the specific industry sector, through assistance and / or tutoring tocompany management in the evaluation of the strategies, in the formulation of businessplans, in the analysis of in-out / sourcing and in planning of technological adjustments;

Processes - We analyze the business flows reorganizing and simplifying processes to improveefficiency and establish effective performance indicators. Our work covers all areas andbusiness processes such as sales, service, administration, finance, manufacturing, logistics

Organizational Audits - Optimization of the organization to support new flows or existingbusiness processes through an approach of 'continuous improvement' and techniques basedon obtaining concrete and measurable results;

Planning and Control - Definition and implementation of models of Planning, Budgeting andControl (directional, accounting, analytical and industrial) proper and calibrated in accordingto: Industrial sector; Organizational culture and management; Size of the company.

Risk Management - Realization and implementation of organizational and control models forthe management of specific regulations (Privacy, Liability of Companies, Information Security,Sarbanes-Oxley). Verification tests on the system of internal controls and assistance tointernal auditors;

Change Management Training and Tutoring - Assistance to management in theimplementation and practical application of the changes as a result of organizational andtechnological projects.

Information & Communication Technology

Business & Technology Gap Analysis - Assessment and evaluation of the degree ofeffectiveness and coverage of information technology according to the needs of business;

IT Security - Implementation of information security management systems (ISMS); analysisand evaluation of general controls and IT applications; realization of organizationalprocedures for the management of security (physical, logical and organizational);

Implementation of Management Information Systems - Systems based on ERPOracle JDE Enterprise One – by carrying out all the necessary activities (Model “to be”,installation, configuration, training, customization, support, recovering historical data,integration with other systems);

CPM solutions - Corporate Performance Management - Solutions for statistical analysis andperformance of the business and Management Control in general; also in this case are usedup-to-date reliable and widely spread technologies;

Development of "custom" solutions - solutions to suit specific business needs on the mostcommon technology platforms, from design to construction and the production release;

Web portals and websites - Web portals and websites for communication and corporateimage;

Document Management - Systems to manage the informatic protocol and documentmanagement;

ILLVA SARONNO

S.p.A.

Preferred Vertical Markets:• Apparel-Textile

• Chemicals

• Communication

• Food & Beverage

• Industrial Manufacturing

• Retail

• Utilities-Services

Some of our Costumers:

Software Developments:

• GN Workforce Manager

• GN Workforce Manager - Case History

• GN Platform One

• GN Platform One – Case Histories

Italian/ English

Galaxy Smartphone Family

GN Workforce Manager

Service Force Automation

Description

Workforce Manager is an intuitive and easy app to manage after-sales

services using smartphones.

Key Features

•Human resources planning;

•Manage on-field interventions and reporting;

•GPS localization;

•Integration with ERP systems;

•Reduction of manual activities;

•Web interface;

•Client for smatphone.

Key Benefits

•System is accessible from any web connected terminal;

•Speed up in billing of transfer activities;

•Management of activities in real time with smartphones;

•Reduction of manual activities and possible error sources.

Support Language

Support Device

Available Date

Available Country

All countries

Already available

Industry

Companies and businesses

that offer after-sales services

Support OSAndroid 2.2 +

Server Requirement

Linux, Unix, Windows, Mac OS

X (wherever Java is available)

Market Trend & Client (Industry) Challenge

•Market requires customer service to be more precise and efficient;

•Control of travel expenses is a priority today;

•The rapid spread of smartphones makes them always more practical an

easy to use;

•Smartphones are a new technology available at a lower and lower price,

but with a great added value.

Target

Companies and businesses that offer after-sales services (for example on-

site repairs, periodical checks on-site like gas company) and need to

monitor their technical staff.

Use Case

• First stage: call-center collects information about the problem (planned check vs sudden failure);

planners organize the intervention using ERP (or other enterprise management system) and decide

which technician to send; information about the customer and the kind of intervention are sent to

technician's smartphone.

•Second stage: technician views the intervention on smartphone and loads required parts; in real

time the items are updated on ERP, technician can check available parts in real time.

•Third stage: transfer starts, the company can monitor technician's movements (by GPS).

Technician carries out his work. At the end of the work it is possible to print and leave the bill

immediately, or send it in short time.

Service Scenario

Business Value

Competitive Advantage (Comparison)

•JD Edwards, SAP and AS/400 systems support;

•Data is automatically sent directly to ERP server.

•Accurate control of travel and the distance traveled;

•Speed up the management of work processes;

•Greater control over expenses and travel costs;

•Workforce planning.

GN Workforce Manager

The customer contacts

the call-centerTechnician finds required parts Remote managing of work

Service Force Automation

Sales Talk

•Workforce Manager is GN’s solution to simplify human resources planning processes, and manage

on-field interventions and reporting. The market requires services to be able to reach customers on

time.

The recent generations of mobile devices (smartphone and tablet) are easy to use and available at

low prices. Workforce Manager is an easy and intuitive application to manage after-sales services

through smartphone. Workforce Manager enables monitoring of employees as if they were working

within the company, even if they are on the field.

FAQ

• Q : Do your users need to install specific software for this application?

• A : End users need to install the managing app on smartphone. Planners can work from any

terminal using the backend web application.

GN WorkForce Manager

Service Force Automation

Screen Shot

GN WorkForce Manager

[Server screenshots]

[Remote screenshots]

Reference Case

Workforce Manager

Needs

Approach

Results

This solution is used by 200 technicians (400 expected by 2012);

100 users for missions planning;

Project period: 6 months.

Main needs found during analysis and planning phase:

Android 2.2+ device platform;

Managing of devices position through GPS;

Online and offline operations;

Managing of network connection and battery life;

Print support, for transfer's documents, using Zebra's Bluetooth mobile printers.

• Real-time mission planning;

• Technician mission tracking;

• Reduction of workload related to billing of technician's missions;

• Elimination of paper documents in return of electronic ones;

• Improved efficiency in missions planning;

• Reduction in time-to-intervention;

• Reduction of transfer expenses;

• Management of transfer notes and transfer expenses;

• Reliability and ability to work without network connection.

•Company: CGT Caterpillar Inc.

•Industry: Industry division(construction and mining

equipment, diesel and natural gas engines, industrial

gas turbines and diesel-electric locomotives).

•Device: Galaxy smarthphone

•Solution: GN Workforce Manager

GN Platform One

Your ERP becomes Mobile

GN Platform One is an application platform designed to make all information about yourenterprise available on mobile devices.Platform One places the ERP straight on your handheld, smartphone or tablet, providing a real-time management of several areas, such as warehouse, shop floor, salesforce and workforce.The distinctive feature of Platform one lies in the real-time and direct connection betweenmobile devices and the information system, enabling mobile users to query, edit and managedata directly on your ERP.

Connect your enterprise

Platform One optimizes the information flow within your enterprise improving businessprocesses both at warehouse and production levels. At the same time it makes operations easierto mobile users. Through safe and immediate data flow, the communication between yourenterprise and employees is improved and boosted, providing a more efficient connection.Thereby Platform One gives your business a means to increase productivity and profitability,through the improvement of your business processes.

Support your mobile employees

Platform One provides a two-way communication between business applications (ERP, CRM,database and legacy system) and a wide range of mobile devices (PDA, smartphone, webbrowser, desktop). Employees can gain access to all data and information they need to carry outtheir work in real-time.For this purpose Platform One assures an easy integration with several ERP such as ORACLE, JDEdwards Enterprise One, MS AXAPTA, MS Navision and SAP.

WAREHOUSE MANAGEMENT

Platform One provides a more efficient warehouse management. Transfers, receipts, shipmentsand availability checks, are managed by workforce through mobile devices. With Platform Oneusers can:• Query about the warehouse content at any time, optimizing the search of available products

and fulfilling orders;• Keep inventory matched to the demand;• Eliminate mistakes when ordering supplies;• Improve customer service by knowing what products to deliver and when;• Monitor stocks in real-time.

Stored quantities are managed in real-time. This allows the automatic update of enterpriseapplications and databases, gaining remarkable returns in terms of efficiency and law compliance.In this way mobile users are equipped with all the information they need to deliver the rightproduct at the right time.

SHOP FLOOR MANAGEMENT

The whole production process benefits from the use of Platform One. Through mobile devices,production workers will be able to:• Track the whole supply chain (from raw materials receipt to production);• Track finished products (in some industries, such as the food one, tracking products is

compulsory);• Check shop floor status;• Monitor production orders;• Manage the packaging process to optimize shipments (boxing and palletting).

Platform One allows to immediately retrieve data about products in case of mistakes along theproduction process.

LABEL PRINTING

For a dynamic supply chain it is important to rely on efficient barcode labels and RFID tags printing.Platform One provides the right tool to control the label printing process directly from mobiledevices. Thereby employees’ efficacy is boosted, through time savings and mistake avoidance. Thelabel print process management with Platform One makes easier to collect information aboutoutgoing products as well as about incoming goods from suppliers.Furthermore GN solution offers the opportunity to create customized labels.

SALESFORCE

GN Platform One represents an optimal solution in the salesforce management field where it canbe applied to mobile devices such as: Apple iPad and iPhone, Android devices and WindowsMobile devices. Taking advantage of the innovative features of smartphones and tablets, andcombining them with the functionalities of Platform One, Salesforce is equipped with a flexible,fast and intuitive tool able to sup-port operations such as:

• Managing accounts of specific customers;• Planning route sales;• Showing catalogues;• Controlling and confirming warehouse availabilities;• Printing sale documents such as invoices and sales receipts.

The actual Salesforce solution is provided with all the information technicians need to carry out their work.

WORKFORCE

Even in the workforce management field Platform One makes the human resource planning process easier, it enables to:

• Manage and monitor employees activity, work orders and working days;

• Easily access to the application; • Manage travelling expenses and clock-in/clock-out;• Manage the whole application via web through an

intuitive interface.

Automating these operations makes the employees’ workload easier, gaining an increase in terms of efficiency and providing faster activity reports.

COMPONENTS

GN Mobile One is the GN’s answer to mobile computing needs. Through modular and safetymanagement solutions applied to mobile devices, Mobile One provides long-distanceinteroperability between all your mobile devices and your ERP and Database. Less of mistakes, lesspaper-made documents, higher productivity and better decision-making process are just few of theadvantages you can obtain with Mobile One.GN RFID represents the solution designed by GN to implement RFID tecnology within yourenterprise.GN Label Print Process enables label printing straight on devices endowed with GN Platform Oneand GN Mobile One Desktop Edition. It perfectly integrates with Oracle JD Edwards Enterprise Oneand Loftware (www.loftware.com) and it provides a centralized management of the label printprocess.

FEATURESSafety: data flowing through the connection among devices can be coded using coding algorithmssuch as DES and AES.Scalability: the whole architecture is modular, therefore both low-cost solution (with just oneserver) and more complex solution can be designed.Flexibility: the component-based structure enables access only to specific users, according to theircompetence.Data Integrity: GN Platform One has been designed to manage the communication between remoteapplications and back-end systems, assuring data integrity, even in case of connection problems.

Awards and Recognitions

Attention to the market and advanced technologies have always been determinant to expand ourbusiness. These are important elements that have enabled GN to gain a strategic position among theOracle Certified Partners, fulfilling the needs of several enterprises and improving their efficiencyand competitiveness.The brand GN means high quality, which has been able to attract and make loyal customers over theyears. Innovative solutions designed by GN are tangible tools able to affect the overall enterpriseperformance.GN Enterprise Business Solutions has been awarded several prizes over the years and recently GNhas won the European Oracle Innovation Award 2007 for the innovation shown with GN PlatformOne and Mobile One.

Proficiency, experience, reliability and costant update. In this way GN is able to provide added valueto its customers assuring them a costant growth and high performance. This is possible thanks toinvestments in R&D aimed at creating useful solutions designed to fulfill and anticipate customers’needs and expectations.

NIVES BORRONI CEO

GN Platform One

Reference Case

Cefla Group: Imola, ITALYIndustry: Furnishing, Dental, Finishing, Plants Engineering Annual revenue: 300 mln € Employees: 1500

Challenges:

Support logistics and production processes of Dental and Finishing units.In details, Dental and Finishing units require more flexible and simple tools to supportinformation flows and processes such as goods receipt and warehouse management:• Dental: warehouse handling and inventory (Standard and Kanban based)• Finishing: warehouse handling, receipt of goods from purchase orders, loading of job orders

and inventory.

Solution:

GN Informatica has implemented GN Mobile One, an application platform that directly interactswith Oracle JD Edwards Enterprise One. This solution allows the use of mobile devices in order tocarry out common transactions that occur within a business.Real-time information provides better knowledge and control of the workforce operations alongthe production line and the warehouse. Electric Kan-ban has been introduced in the purchaseand receipt processes, as well as in the production.Thereby warehouse has been automated and integrated with the ERP, allowing to save time andreduce mistakes. In the first four months this solution managed to get tangible results in terms ofefficiency, time-saving and employees autonomy, up to 87%.

www.ceflagroup.com

GN Platform One

Reference Case

Challenges:

• Implementation of a system able to support the management of the whole product life-cycle and able to efficiently track products.

• Achievement of a data processing technology that supports the information flow at the right time. Furthermore, this technology is expected to be able to collect and make available all the data required du-ring the activities.

• Management of information from a viewpoint of expansion and enterprise internationalization.

Solution: Reliable mobile solution integrated with ERP logistics and manufacturing processes:1. Branch transactions;2. Purchase Order Receipt;3. Ship Order Confirm;4. Items Availability.

Results:

• Improved communication towards customers about product availability and order status;• Introduction of an information management system to assess and comply with shipments

deadline;• Optimized supply chain thanks to the possibility to monitor the operations of suppliers and

subcontractors;• Reduced costs thanks to 23% increase in warehouse rotation and stocks decrease; • Improved service level by 5% and decreased lead time according to market expectations.

www.nwglobalvending.it

N&W Global Vending S.p.a.: Valbrembo, ItalyIndustry: Industrial production Annual revenue: 350 mln € Employees: 1500

GN Platform One

Reference Case

Radici Partecipazioni S.p.a.: Gandino, ItalyIndustry: Textiles, Chemicals, Plastics, Synthetic Fibres Annual revenue: more than 1 billion € Employees: 4100 Radici Chimica S.p.a.: Novara, ItalyIndustry: Production and distribution of chemical products

The company:

Radici Group is one of the most active Italian chemicals companies at an international level. RadiciGroup's diversified businesses operate worldwide and are focused on Chemicals, Plastics, SyntheticFibres and Textiles.

Solution:

The new Mobile & Wireless application designed by GN Enterprise Business Solutions has beenimplemented in the production plant in Novara in order to improve the materials handlings, thestorage and the shipment of products:• All the warehouse keepers have been equipped with a handheld terminals endowed with barcode

scanners;• Transactions within the warehouse have been automated;• The process entails that the employee affixes the bar code label to the outgoing batch;• The scanning of the label allows the recording of parameters associated with the quality of the

lot, for example the weight;• At the time of shipment, the employee scans the pick-list associated to the license plate of the

motor vehicle in charge of transporting goods. Then the employee performs the same operationon the labels of the material under load in order to assess the compliance with the orders ofcustomers;

• Moreover this application supports the reclassification of stock. In case of variation in the qualityof the stocks, the batches can be assigned with a new quality class through the scanning of thelabels.

Results:

The automation of the processes has brought remarkable benefits both in terms of traceability ofthe products and performance of the process. Within the central database are recorded all the dataconcerning the production lot: its location within the warehouse, the quality parameters associatedwith the lot itself, the classification and, if the lot has already been shipped, the motor vehicle used.In addition, the Mobile solution provided by GN has increased the speed at which the location andthe parameters of the products are tracked. Quality Control as well has become easier and fasterthanks to the real-time availability of data concerning the single production lot.Finally, further future developments of the project are expected to be deployed. In particular theadoption of a Service Oriented Architecture to manage similar issues within the several warehousesof Radici Group. In this way all the warehouses of the group will be gradually connected, providingthe integration between logistics processes and the ERP.

www.radicigroup.com

GN Enterprise Business Solutionswww.gninformatica.comPhone (0039) 035 798959 - Fax (0039) 035 798957email gualtiero.biella@gninformatica.com

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