GM Quality

1
GM’s brands (Cadillac, Chevrolet, Buick, Pontiac), representing 80 percent of our total volume, are ranked above industry average as measured by 2008 J.D. Power Initial Quality. GM and Ford tied for the leadership position in the 2008 J.D. Power Initial Quality Study 11 models ranked in the top three of their respective segments. Since 2002 GM has earned 65 percent of all J.D. Power North/South America assembly plant quality awards (more than all other manufacturers combined.) Since 2006, the total number of warranty repairs at GM dealerships have been reduced by 48 percent. GM dealers are among the best in the industry when it comes to a quality experience for customers. Since 2004, all GM brands have ranked above the industry average and better than many of the top Asian brands according to J.D. Power and Associates Customer Satisfaction Index and Sales Satisfaction Index. GM Builds High- Quality Products

Transcript of GM Quality

Page 1: GM Quality

GM’s brands (Cadillac, Chevrolet, Buick, Pontiac), representing 80 percent of our total volume, are ranked above industry average as measured by 2008 J.D. Power Initial Quality.

GM and Ford tied for the leadership position in the 2008 J.D. Power Initial Quality Study – 11 models ranked in the top three of their respective segments.

Since 2002 GM has earned 65 percent of all J.D. Power North/South America assembly plant quality awards (more than all other manufacturers combined.)

Since 2006, the total number of warranty repairs at GM dealerships have been reduced by 48 percent.

GM dealers are among the best in the industry when it comes to a quality experience for customers. Since 2004, all GM brands have ranked above the industry average and better than many of the top Asian brands according to J.D. Power and Associates Customer Satisfaction Index and Sales Satisfaction Index.

GM Builds High- Quality Products