GETTING YOUR MESSAGE RIGHT
-
Upload
msk-ventures-inc -
Category
Small Business & Entrepreneurship
-
view
118 -
download
0
description
Transcript of GETTING YOUR MESSAGE RIGHT
![Page 1: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/1.jpg)
“What did I just say?”Getting your message right
Marsha KellyMSK Ventures, Inc.November, 2013
![Page 2: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/2.jpg)
What we’ll cover• Setting your objectives
• Developing your messages
• Being an effective source
• Getting your message out• Traditional media• Online and social media
• Knowing your audience
• Live interviews
![Page 3: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/3.jpg)
Setting your objectivesIncrease traffic to website (why?)
Promote a special event?
Mobilize support/opposition to legislation?
Establish yourself as expert?
Provide public information/education?
Respond to negative coverage?
![Page 4: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/4.jpg)
Developing your message
![Page 5: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/5.jpg)
Messaging is everything
What is the most important thing your audience should know about you?
What is the most important thing your audience should know about your opponents?
Why should your audience care about your message? What’s in it for them?
What do you want your audience to do?
![Page 6: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/6.jpg)
Key messages should…Position yourself
“Here’s who we are.”
Reposition opponents (when applicable)“Here’s who they are.”
Engage audience“Here’s why this matters to you.”
Encourage action“Here’s what you can do.”
![Page 7: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/7.jpg)
Examples of key messages
Position yourself“Our work benefits both humans and
animals.”“We provide high-quality humane care
based on sound veterinary science.”“We have tough regulations to ensure
proper animal care--and we enforce them.”
“Providing the best care benefits us as well as the animals we raise.”
![Page 8: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/8.jpg)
Examples of key messages
Reposition your opponents (when applicable)“Animal rights groups are about ideology,
not animal welfare.”“The HSUS doesn’t provide direct services
to animals, so they can’t be considered qualified on animal care issues.”
“The animal rights agenda is too extreme for most Americans to buy.”
“Animal rights groups want to end American agriculture and the farm way of life.”
![Page 9: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/9.jpg)
Examples of key messages
Engage your audience (why should they care?)“If animal rights groups have their way, you
won’t be able to own a pet.”“Your right to eat hamburger or wear leather
will be history if these extremists have their way.”
“If you enjoy visiting the zoo or taking your kids to the circus, this is important to you.”
“This legislation could deny you the right to take your kids fishing next summer.”
![Page 10: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/10.jpg)
Examples of key messages
Encourage action“If you value your right to own a pet, vote NO
on this referendum.”
“Please urge your legislator to vote NO on this bill.”
“Please visit our website for more information on this issue.”
“Please like our Facebook page to show your support for responsible animal legislation.”
“Please retweet to show your support for responsible animal ownership.”
![Page 11: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/11.jpg)
Being an effective source
![Page 12: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/12.jpg)
The pyramid trickThink in pyramids—get to the point!!
KEY MESSAGE
SUPPORTINGEVIDENCE, EXAMPLES, STATISTICS,
3RD PARTY VERIFICATION
![Page 13: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/13.jpg)
Before any interviewCheck out reporter’s previous workFind out story angle, news hookDetermine 2-3 key messagesDetermine medium/audienceSet ground rulesAnticipate questions, rehearse answersGather necessary factsAllow ample prep time
![Page 14: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/14.jpg)
During any interviewUse short message statements (10 sec
sound bites)Be friendly and conversationalRepeat YOUR messages, not opponents’Avoid defenseDon’t know? Say so.Use bridging to return to key messagesNEVER EVER: “off-the-record” and “no
comment”
![Page 15: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/15.jpg)
Getting your message out
![Page 16: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/16.jpg)
Measuring news valueIs it new/unusual?
Relevance, timeliness (news hook)
How many people are affected?Who should care? (proximity)
How are they affected?Why should they care? (human
interest)
![Page 17: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/17.jpg)
Traditional media todayNewsroom staff down by 30% from
2007 (print and broadcast)
166 print dailies closed down since 2008
Live TV coverage down 30% from 2007; taped interviews up 31%
TV news stories getting shorter:1998: 31% more than :60, 42%
under :302012: 20% more than :60, 50%
under :30
Average stand-up: 88 seconds.
Source: Pew Research Journalism Project
![Page 18: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/18.jpg)
What that means for us…
More competition for coverage
Fewer reporters, resources to cover stories on location
More interviews taped in advance
Shorter stories, less content
News value, message focus more critical than ever
![Page 19: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/19.jpg)
Getting TV coverageVISUALS are the key to getting
coverage
Email media event advisory: who, what, when, where, why
Follow-up by phone to gauge interest, status
Have realistic expectations
![Page 20: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/20.jpg)
Getting print coverage
Tool Purpose
News release400 words
Publicize newsworthy information
Letter to Editor(250-500 words)
Respond to letter or coverage (brief)
Guest Commentary(500-750 words)
Comment on current issue (longer)
![Page 21: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/21.jpg)
Getting print coverageEstablish relationships with reporters and/or
editors
Use email to submit news releases, commentaries (content embedded in body, no attachments)
Letters can be emailed or sent via webforms (keep dated copy for your files)
Follow-up by email and/or phone to learn status
Respect deadlines, length limits
![Page 22: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/22.jpg)
Getting radio coverageInventory talk shows in local market
Email producers asking to appear as guest
Explain why your message is interesting, timely, topical
Be prepared for call-ins—even whackos!!
Provide follow-up info for interested listeners—website, FB page
![Page 23: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/23.jpg)
Online and social media
Websites—644 million now active
Blogs—42 million blogs, 329 million readers
Facebook—1 billion active usersTwitter—200 million active usersYouTube—1 billion users, 6
billion hours of video
Source: Various
![Page 24: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/24.jpg)
The role of social media
YOURWEBSITE
![Page 25: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/25.jpg)
Why use social media?Drive visitors to your website
Build supporter community
Share useful information (links)
Facilitate reputation management
Respond to breaking news
Move up in search engine results
![Page 26: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/26.jpg)
Knowing your audience
![Page 27: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/27.jpg)
Understanding audience demographics
Who’s watching/listening/reading?
What will move them?GenderAgeRace/ethnicityIncomeEducation
InterestsReligion/politicsSexual
orientationGeographyKnowledge
level
![Page 28: GETTING YOUR MESSAGE RIGHT](https://reader035.fdocuments.us/reader035/viewer/2022070304/54d865304a795989138b4631/html5/thumbnails/28.jpg)
SummaryKnow your topic
Know your objective
Know your message(s)
Know your media
Know your audience
Know it all? You’re ready to go!