Getting Started - Jennifer & Scott Harbour | Arbonne...

Getting Started with Arbonne

These materials have been produced by an Arbonne Independent Consultant and are not official materials prepared or provided by Arbonne Interna-tional, LLC. Arbonne makes no promises or guarantees that any Consultant will be financially successful as each Consultant’s results are dependent on his or her own skill and effort. Actual financial results of all Arbonne Independent Consultants for the preceding year are contained in Arbonne’s Independent Consultant Compensation Summary, which is viewable on Arbonne’s official website at http://www.arbonne.com/company/iccs.asp

6 Steps to Booking1. Tell them why you are calling.

2. Share what you are doing.

3. Explain why you are doing it.

4. Explain what you are needing.

5. Tell them how they can help.

6. Suggest a date.

EXAMPLE:

“Hi Jane, this is Nancy! The reason I’m calling is I’ve just started a business with Arbonne! I’m a

little nervous about it, but at the same time, I’m so excited! I get to share amazing, healthy skin

care and wellness products, and a great business opportunity! What I’m needing is to meet new

people, and I’m hoping you can help me out by getting 4 to 6 friends together. If you’d be willing

to do me a favor just this one time, I’ll make sure you get lots of free stuff for it! I have next

Tuesday at 7:00 open, would that work for you?”

Smile and be yourself!

KEY WORDS TO USE:

Nervous • Excited • Help

Favor • Free stuff • One time

Arbonne Host Organizer6 Steps to Success!

KEYPOINTS n Hostess Coaching is a skill, and skills increase with practice! n We get what we expect, so be sure you are clear and confident! Make each call with purpose and intention in your voice. n People will do business with you when they LIKE, KNOW, and TRUST you. Use each contact with your hostess as an opportunity to build this relationship. n It’s okay to leave some reminders to the hostess in a voicemail message! n Find a way to remind the hostess about the free products she’s getting a few times when you talk to her. (Example: “Don’t forget to make your wish list!”)

1)HostPacketn If you choose to give the hostess packet at the party, make sure you set a time to go over a few details. Usually 2-3 days later is best. Write down the agreed time in your calendar, and also on their packet. n If you send the packet through the mail, still set a time for the hostess coaching call.

2)ConfirmDaten A personal, handwritten note is great!

3)HostCoachingCalln Callattheestablishedtime (a few days after she books is best).n Establishapartnership. “Let’s go over the hostess packet. You and I are partners in making this a huge success! Your part is getting people to your house so that I can do my part. I am responsible for making sure everyone has a great time!”n FocusheronwhatSHEgets: “Have you thought about what products you want to get from your party? The average sales are usually around $500, which means you as the hostess could get $300 in products for $50! Which products in the catalog do you absolutely have to have? Let’s write them down on your wish list.”

n SAVETHEDATE: She should have her friends save the date RIGHT AWAY!n WHOTOINVITE: “Let’s think of a few guests right now so I can help you.” They need to invite double the number of guests that they want to come. (15-20 is great)n HOWTOINVITE: Personal invites (in person/on the phone) are best. She can follow up with an e-vite or mailed invite. n WHENTOINVITE: Best to send invitations 2-3 weeks before the party. n Cancellationreminder. “I’m sure this won’t happen, but if for any reason you reschedule your party, please let me know ASAP. This is my job, so I would need to fill this date with something else if it were to reschedule.”

4)Invitations n Invitations should go out 2-3 weeks before the partyn If you are mailing out reminder invitations for her, now is the time to do it! n If she is mailing them out herself, be sure to send her an example to make it easy for her. Give her a call to remind her.

5)PamperBasketn Give the hostess a basket full of products or samples for her to try the week before her party. You will pick it up from her the night of the party. (Suggestions: skin care, body wash, body lotion, makeup primer, shampoo/conditioner)

6)FinalDetailsGo over final details regarding food and drinks. Simple is best, drinks before and food at end of presentation. n Get final numbers. n Say, “tell me about who’s coming?” This is a chance for you to profile the guests before meeting them.n Remind her to collect outside orders.n Let her know to remind her guests about the party through phone or email. Phone is first option.

6 Steps to Hostess Coaching

HOSTESSNAME/PHONENUMBER1)

HOSTESSPACKET

2)CONFIRM

DATE

3)COACHING

CALL

4)INVITATIONS

5)PAMPERBASKET

6)FINAL

DETAILSDATE

Arbonne Host Planner

ThankyouforschedulingyourArbonnepresentationON:_____________________________________

AT:______________________________________

EnjoyaFunTimewithFriendsWe are going to have a blast! Thank you for booking

a presentation with Arbonne! I am so excited to spoil

you with free Arbonne goodies and an opportunity

to shop at 80% off! If you have any questions about

your presentation or the Arbonne opportunity,

please contact me. I look forward to an awesome

presentation with you!

HostingRewardsChecklistn FREE GIFT for turning in your guest list within a

week of booking party!

n Host a $150 party and earn 1FREEproductupto

$50AND1productat50%off!

n Host a $250 party and earn $125worthofproduct

forONLY$25AND1productat50%off!

n Host a $500 party and earn $250worthofproduct

forONLY$50AND2productsat50%off

and so on with every additional $250 sales!

That could be $500+ of Arbonne product for only $100!

HostingWishListItem No. Description Price

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

__________________________________________

As your Arbonne consultant I want to help you have

the most successful presentation. Follow these simple

steps and you’ll be sure to earn your hostess rewards:

STEP1: Make your guest list and return the names,

addresses and phone numbers to me and I will mail

out the invitations. Be sure to OVER INVITE!!

STEP2: Give your guests a personal invitation, either

in person or on the phone. Remember, if you want

5 or 6 guests at your presentation, secure 10 “yes’s”

because there could be last minute cancellations.

Encourage them to bring a friend—I will give a FREE

gift to those that do!

STEP3: Follow-up with your guests a few days before

to make sure they have the date and time secured on

their calendar.

STEP4: Serve light refreshments & plan to start on time!

OtherTipsforaSuccessfulArbonnePresentationn Set your goal and make a WISH LIST of your favorites!

n Keep extra invites on hand wherever you go. The

more you invite, the easier it will be to achieve your goal.

n For those that can’t attend, give them the opportunity

to purchase before your presentation. This will help

you reach your goal. Give them a catalog and order

form. Just add 10% to every order to cover tax and

shipping. Checks and credit cards accepted.

n Create an environment in your home free of

distractions.

n I am always looking for leaders who want to partner

with me in the Arbonne business. I will be glad to

discuss this lucrative opportunity with you or with

anyone you think may be interested.

Arbonne Order FormName: ______________________________________________________________________________

Address: ________________________________________________________________________________

City: __________________________ County: ___________________ State: _______ Zip: ___________

Email Address _______________________________________________________________________

Home Phone: (________) ____________________ Cell Phone: (________) ________________________

ItemNo. Description Qty Amount

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

OrderSummary: MethodofPayment

Product Total: ______________________________ Cash: _________ Check #: __________

Sign-up Fee: _______________________________ Credit Card Type: __________________

PWP Total: _________________________________ Credit Card Number:

Discount from signing up: _____________________ _______________________________

Shipping: __________________________________ Expiration Date: ___________________

SUBTOTAL: _________________________________ Zip Code: ________________________

Sales Tax: __________________________________ Cardholder’s Name:

ORDERTOTAL: _______________________________ _______________________________

Client Profile Complimentary Skin Care / Health Consultation

Date: ________________________ Hostess: ______________________________________________________

Name: ________________________________________________________________________________

Address: ________________________________________________________________________________

City: __________________________ County: ___________________ State: _______ Zip: ___________

Email Address: _______________________________________________________________________

Home Phone: (________) ____________________ Cell Phone: (________) ________________________

Best time to call: ___________________________ Birthday: _____________________________________

SkinTypeoDry oNormal oCombination oOily oAcne oSensitive

ConcernsoFine lines and Wrinkles oSensitive Skin oOccasional Blemishes

oVitamins oDark Under Eye Circles oSun Damage oOily T-Zone Area oOther

oCurrently Dieting oBlackheads/Whiteheads

What skin products do you currently use? ____________________________________________________

__________________________________________________________________________________

If you had a magic wand, what would you change about your skin or health? ________________________

_____________________________________________________________________________________

ArbonneinmyworldoWow, great products!

oWow, great products and I want to share them with my friends and family!

oWow, great products and I’m intrigued by the business and would love to have some info to look over!

LearnMoreoSaving 20-50% on Arbonne oNutrition oBusiness opportunity oWeight loss

oHost a get-together and get free products oOne-on-one consultation oSkin care oCosmetics

oTrying skin care in-home for a few days oOther

Who would you like to share Arbonne with? ____________________________________________________

____________________________________________________________________________________

Instructions

1. Please print clearly in blue or black ink.

2. Fill out all required fields denoted by an asterisk (*). Your application cannot be processed without this information.

3. Sign the Taxpayer Identification Number (TIN) section below.

4. Complete the Independent Consultant Product Order Form which is required with your application to purchase your Starter Kit or upgrade from Preferred Client to Independent Consultant status. Go to arbonne.com > Tools > Printed Media > Download Forms > Independent Consultant Product Order Form.

Check here if this is confirming a previously faxed application. ________ Number of pages faxed

Mr. Mrs. Ms. Miss

First Name* __________________________________________ Last Name* __________________________________________ Middle Name _____________________

Address* ____________________________________________________________________________________________________________________________________

City* _________________________________________________ County* ____________________________ State* ______________ ZIP* ________________________

Email* ____________________________________________________________________ Birth Date* / / Must be 18+ years of age to apply

Bus. Phone (_____) __________________ Home Phone* (_____) __________________ Fax (_____) ____________________ Cell Phone (_____) ____________________

Sponsor’s Arbonne ID* ___________________________________________ Sponsor’s Name* _______________________________________________________________

Check here if you have an Arbonne ID as a Client or Preferred Client and wish to retain this account with upgraded status.

Current Arbonne ID _____________________________________________

1. I understand that I have the right to cancel my participation in this program at any time, with or without reason, by submitting written Notice of Cancellation to Arbonne at its principal business office. I further understand and agree that Arbonne may terminate this Agreement, with or without reason, upon 30 days advanced written notice to me.

2. By signing this application, I consent to the collection, use, and disclosure of the personal information provided in this Application & Agreement for the purposes of fulfilling the terms of this Agreement and as set forth in Arbonne’s Privacy Policy available at arbonne.com.

3. I have read and agree to the Terms & Conditions on the back of this Application & Agreement.

Applicant’s Signature* ________________________________________________________________________________ Date ____ / ____ / ____

Sponsor’s Signature* ________________________________________________________________________________ Date ____ / ____ / ____

You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction (FIVE DAYS for Alaska Residents; 15 DAYS for Montana residents). See the reverse side of this Application & Agreement for an explanation of this right.

Enter your Taxpayer Identification Number (TIN) in the box. The TIN provided must exactly match the name given below to avoid backup withholding or termination of your account. For individuals, this is your Social Security Number (SSN). However, for a resident alien or sole proprietor, see the IRS W-9 Form, Part I on page 3 for instructions. For other entities such as businesses, you must provide your TIN to Arbonne on the IRS W-9 form, which is available at www.irs.gov.

Applicant’s Name _____________________________________________________________________________ Social Security Number

(As shown on your income tax return)

I certify that the above information is correct and I understand that failure to provide accurate information may subject me to backup tax withholding or termination of my account.

Applicant’s Signature _____________________________________________________________________________ Date ____ / ____ / ____

Send completed application to: ARboNNE INtERNAtIoNAl, llC

Attn: Customer Service, 4550 Excel Pkwy, Ste 600, Addison, TX 75001

Phone: 1.800.ARBONNE | Fax: 1.866.634.1151

Please keep a copy for your records.White = Send to Arbonne

Yellow & Pink = Arbonne Independent Consultant’s Copies

office Use Date Rec’d ____ / ____ / ____ Arbonne ID _________________________________

Amt Rec’d $ __________________ Pd by: Charge ________________ M/O No. _______________

Order Total $ __________________ Trans No. _________________________________________

Authorized by ___________________________________________________________________

Independent Consultant Application & Agreement | U.S.1.800.ARBONNE | Effective September 2012

9076R16 01©2012 ARBONNE INTERNATIONAL, LLCALL RIGHTS RESERvED. | ARBONNE.COM

Instructions

1. Please print clearly in blue or black ink.

2. Fill out all required fields denoted by an asterisk (*). Your registration cannot be processed without this information.

Check here if this is confirming a previously faxed registration form. ________ Number of pages faxed

First Name* __________________________________________ Last Name* ___________________________________________

Address* ____________________________________________________________________________________________________________________________________

City* _________________________________________________ County* ____________________________ State* ______________ ZIP* ________________________

Email* ____________________________________________________________________ Birth Date ____ / ____ / ______ Must be 13+ years of age to apply

Bus. Phone (_____) __________________ Home Phone* (_____) __________________ Fax (_____) ____________________ Cell Phone (_____) ____________________

Independent Consultant’s Name* ___________________________________________________________ Arbonne ID* ________________________________________

Please register me as a Preferred Client to receive a 20% discount on Arbonne® products for one year. Please refer to the Client Order Form for Preferred Client Registration fee and payment. The Client Order Form must accompany this Registration Form in order to complete the registration process.

1. I understand that I have the right to cancel my participation in this program at any time, with or without reason, by submitting written Notice of Cancellation to Arbonne at its principal business office. I further understand and agree that Arbonne may terminate this Agreement, as set forth on the reverse side in the Terms & Conditions.

2. By signing this Registration Form, I consent to the collection, use, and disclosure of the personal information provided in this Registration Form for the purposes of fulfilling the terms of this Agreement and as set forth in Arbonne’s Privacy Policy available at arbonne.com.

3. I have read and agree to the Terms & Conditions on the back of this Registration Form.

Applicant’s Signature* ______________________________________________________________________________ Date ____ / ____ / ______

Independent Consultant’s Signature* ___________________________________________________________________ Date ____ / ____ / ______

You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction (FIVE DAYS for Alaska Residents; 15 DAYS for Montana residents). See the reverse side of this Registration Form for an explanation of this right.

Send completed form to:

ARbonnE IntERnAtIonAl, llCAttn: Customer Service, 4550 Excel Pkwy, Ste 600, Addison, TX 75001

Phone: 1.800.ARBONNE | Fax: 1.866.634.1151

Please keep a copy for your records.White = Send to Arbonne

Yellow = Registering Independent Consultant’s copyPink = New Preferred Client’s copy

office Use Date Rec’d ____ / ____ / ____ Arbonne ID _________________________________

Amt Rec’d $ __________________ Pd by: Charge ________________ M/O No. _______________

Order Total $ __________________ Trans No. _________________________________________

Authorized by ___________________________________________________________________

Preferred Client Registration Form | U.S.1.800.ARBONNE | Effective September 1, 2012

9335R01 01©2012 ARBONNE INTERNATIONAL, LLCALL RIgHTS RESERvED. | ARBONNE.COM

Congratulations! You won a free gift!



Host a party and earn a free gift!



Congratulations! For upgrading your envelope you have the choice of:

You will receive your free gift at your party!

Name: _________________________________________________________________________

Phone: ___________________________ Email Address: _________________________________

Potential Dates: _____________________ _____________________ ______________________



Name: _________________________________________________________________________


Potential Dates: _____________________ _____________________ ______________________



Name: _________________________________________________________________________


Potential Dates: _____________________ _____________________ ______________________

Presentation Whattobringtodemo:

1. RE9 line and/or FC5 line for face and body set 2. Awaken Sea Salt Scrub (in a ziplock bag) 3. Your favorite 5 products 4. Foundation selector samples and primer — 4 most popular colors: soft blush, buff, honey beige, neutral beige 5. Travel size squirt bottle with water 6. Calculator 7. Open dates sheet 8. Samples and Minis: Shampoo, Primer, Lift, etc. for guests who bring a friend and the winners of the envelope game, and client profile drawing (wrap in a bag or tie with a bow). You can use any that you like, but don’t take RE9 or FC5 face samples or people will want to try first instead of buying. 9. 2-3 Eye On Arbonne stories (people you relate to and/or your upline) 10. Curiosity Packets: n Arbonne Now Brochure n Is Arbonne For You sheet n 2 EOAs n Your business card 11. Hostess Packets (in bright colored envelope or folder): n Your business card n Sample for hostess n Two catalogs n Order forms for outside orders n 2 EOAs n Hostess planner/wish list

12. Candy for question game (I use Hershey kisses) 13. White and pink envelopes stuffed for envelope game

14. Applications for Consultant and Preferred Client

Whattogiveeachguest: n Catalogs n Client profile, order form – put in back of catalog n Pen n One paper towel

Greeteachguest Greet each guest and use the sea salt scrub at the sink (use this time to introduce yourself and build a rapport with them). Have the hostess invite them to get some snacks and to take a seat in the room for the presentation. Give each guest a Client Profile to fill out. Then say: If you would fill this out, that would help me understand your needs and I pull one out at the end for a free gift.

IntroduceYourself Hi, I’d like to welcome everyone here tonight. My name is ______. I am very excited to share Arbonne with you. Let’s quickly go around the room and introduce yourself and what you do or how you know the hostess.

ThanktheHostess Have hostess say a few words to the group about why she wanted them to hear about Arbonne. (maybe tell her favorite product and the difference she’s seen in her skin) Tellthemwhatyou’regoingtodotonight Tonight I’m going to tell you a little about Arbonne and what makes us different and let you try the products. Letthemknowtheyareheretohavefun,andpleaseaskquestions! I even bribe you with chocolate. You can eat them if you want, but save the wrappers because at the end we’ll count them up and give a prize to the one who has the most! 1 chocolate for a question about the products, 2 for ones about the business. And at the end I’m going to ask each of you two questions and if I forget, I owe you a free gift! To build credibility with you I want to tell you a few things about myself…I was introduced to Arbonne ________ ago, and I was very skeptical at first because _________ but I overcame that when I discovered that ________ . I realized if I kept doing what I was doing I would keep getting what I was getting and that wasn’t OK with me. So let’s get started! Arbonne was established in 1980. The founder, Petter Morck, who was from Norway, wanted to bring a pure, safe, beneficial skin care line to the U.S. All of Arbonne’s products are formulated in Switzerland and made in the U.S.

Our philosophy is “Pure, safe, and beneficial”: Pure: Free of harmful ingredients. Vegan certified and never tested on animals nor do they contain any animal by products. We believe you have a right to know every ingredient in the products you are using. Our products are formulated without: Animal products or by-products, mineral oil, gluten, dyes, chemical fragrances, and parabens. Safe: We are dedicated to testing and ensuring safe products. Beneficial: Every ingredient we use has a function that benefits your skin. We list all of them in the back of our catalog so you can always reference them. Our products are pH correct to your skin. If the pH isn’t correct it can become dry and irritated or too oily. Our products are also hypoallergenic and even those with very sensitive skin can almost always use them because of the pure ingredients. Our products are formulated without mineral oil. Mineral oil is the #1 most used ingredient in American skin care, but never used in Europe. It is a by-product of petroleum. It’s molecules are too large to be absorbed into the pores so it sits on the surface of your skin and acts like a seal on your skin. The good stuff doesn’t get absorbed and the toxins can’t get out. It is also the second leading cause of aging next to the sun. Before I go any further I would like to point out that everything that you put on your body goes in your body. This is why knowing the ingredients in your products is so important. Many people do not realize this, I know I didn’t.

Presentation

Everything that you put on your body is absorbed into your cells in less than a minute. Think about the quit smoking patch, the birth control patch, etc. Doesn’t it make sense? Here is a fun little fact. If you take a clove of garlic and put it in between your toes you will be able to taste it in 15 minutes! This is why you need to be so conscientious of the ingredients you use in your products, because that is what is being absorbed into your body, and that is affecting your overall health. Everyone is conscientious about what they eat, because you are what you eat, right? Same concept, you want to read the labels on your personal care products too. Also, your skin is your body’s largest organ, so you need to take just as good care of your skin as you do your heart, liver, or any other organ in your body. Arbonne’s products have a 45 day money-back guarantee. This means that from the day you receive the product you have 45 days to make sure you like the product, and if for some reason you are at all unhappy with it, you can return within those 45 days and get a full refund. That is great - if you are like me when I started Arbonne, I had a cosmetic graveyard, a drawer full of products that I had bought and didn’t use. You might be hesitant to buy something new if you have all of that at home. But you don’t have to worry about that because of our guarantee and it speaks volumes about how much we believe in our product.

Our anti-aging products are our flagship products, this is the line we are going to try, you will love it! This line will prevent, repair, and reverse the signs of aging by stimulating your skin’s own collagen growth. The line is a breakthrough in anti aging products. When they were testing this line, 83% of people saw increased skin firmness in 24 hours and 100% of people said they would recommend this line to their friends and family. (you can show Before and After photos)

Did you know only 10% of aging is genetic? The other 90% is the sun and how we care for our skin. And for every day we don’t cleanse our face we age it 14 days! (show pictures of the old men)

This system is made up of six products. It takes less than 2 minutes in the morning and two minutes at night. You CAN slow down the aging process by taking care of your skin. This line is all about reverse, repair and prevention, and it’s never too soon (or too late) to start!

Also, these products are put in air-tight pumps so the ingredients remain in their pure state. They are so concentrated, you only need one pump, and therefore this line will last you about 4 months! We spend so much time and money on our hair, purses, shoes, things to make us look good when the first thing that people see is our skin. And that is your skin for the rest of your life so you want to take care of it! (try line on back of hand using the squirt bottle of water and paper towel for the wash, then the toner, serum, and lotion) Let’s try this on the back of your hand – it only takes two minutes in the morning and two minutes at night. Wash - You only need half a pump of wash – it smells incredible! It cleans without stripping and even takes off eye make up. Toner - Packed with nutrients for your skin. Visibly tones and firms and smooths the skin’s surface. Spray directly on face or use cotton ball. Toner will help minimize pores. Serum –this actually boosts the power of the entire system. Diminishes lines, wrinkles and acne scars. Eye cream (you can let them try this under their eyes using their ring finger) - Moisturizes, reduces appearance of dark circles and puffiness, protects and repairs delicate tissue around eyes. It is so important to put something around your eyes that is formulated for your eyes. Why? For the same reason you wouldn’t put foot cream on your face. The skin is completely different around your eyes. You can actually get more puffiness and wrinkles if you use too heavy of a moisturizer around your eyes. Day cream – protector with SPF 20 Night cream - works on your skin while you sleep by repairing the damage we did during the day. The day cream is a protector while the night cream is a corrector!

This system is meant to work together for maximum results. Just think, would you bake a cake and leave out the eggs? Together these products WILL give you results!

We also have an RE9 Body Set (pass this around) This is a “treatment set” just for your body. Great for stretch, marks, bumpy skin, dryness and sun damaged skin etc… You know we will wrinkle other places than just our face. (some people will laugh here) It’s a $92 value that our hostess can get for only $25.

If time allows, show your favorite products. Pick 3-5 of the ones below, or pick your own favorites. (Too many and people will lose track.) Okay, now just a couple of my favorite products! Protein Shake & Fiber I love these two products! Use them together to get the best results. Vegan Protein, Gluten Free and tastes yummy. One of these shakes really fills you up and makes a great meal replacement or recovery shake after a workout. 7 Day Detox Cleanse I love the thought of cleansing my body of harmful toxins and this product does the trick! By day 6 & 7 I no longer feel the fatigue and my energy is through the roof. Fizz Sticks I’ve almost completely given up soda and coffee because of this natural energy drink. It tastes AWESOME and it’s perfect anytime you need a little pick me up. Firming Body Cream I can really see a difference with this! Love to use it on my arms, stomach, and thighs! Makeup Primer This stuff is fantastic! I’ll let you try it on the back of your hand. It feels like liquid silk. But you put this on after your moisturizer and before your foundation. It gives you that matte finish, fills in wrinkles and pores, giving you a smooth surface to apply your makeup. Love this stuff! This product was rated #1 primer by Total Beauty, ahead of department store brands like Mac, Smashbox and Clarins. FC5 Shampoo/Conditioner I’m super picky about hair care and wouldn’t try Arbonne’s shampoo and conditioner but when I finally did (it’s also self adjusting and knew exactly what my hair needed), the next time I went to my hair stylist she told me my hair was in the best condition she had ever seen it! Our head of product development came from Aveda and this is his creation!

Instant Lift Gel Like a face lift in a bottle! It firms, tightens, and lifts the skin. People love this stuff! In closing I want to tell you there are four ways to win with Arbonne:

1) Number one, you can be a client and I will take care of your orders and keep you up to date with all the new products. 2) The second way is a little better in my opinion! This is a way for you to get these items on sale all the time! You can become a preferred client for just $20 and you can get your own ID and PIN number and get 20 % off of everything you order, like a Sams Club or Costco membership. It is shipped directly to you! For $20 you get this discount for a year, and you never have to place a minimum order, you literally just order whatever you want, whenever you want. Now, every year after your first, it is just $15 to renew! You don’t have to fight the mall or go all over for different products, just one stop shopping from your home. You also get a free product (up to $48!) when your order is at least $150 retail. And there is a one-time package when you sign up where Arbonne offers you 40% off your first order. They let you pick $325 and only pay $200! I’ll tell you more when I meet with each of you.

3) The third way is to be a hostess and get these products at 80% off. We treat our hostesses really well because we don’t advertise. All of our referrals are word of mouth and we depend on people like you helping to spread the word by hosting. Most hostesses can earn an average of $300 for only $50! 4) And the fourth way is by building a business with Arbonne. Most people are looking to make more money and this is a fit for that! My business is exploding! Maybe you are looking for a plan B, want to get paid what you’re worth, want to be home with your kids, want an extra $300 a month or $3000 a month. Let’s face it, most people go to bed more worried about their finances than the wrinkles on their face, that’s why I share this with you. And there is a question I have never had anyone say “no” to. “Would additional income make a difference for you?” I have yet to have someone say, “Na, I’m good. I don’t need that.” (some people will laugh here)

If you are looking at the business and thinking “Oh, I could never do that, I could never sell anything.” Then you would be perfect! I find that people who are sales people don’t usually make the best consultants. People who love other people, who want to make a difference, or educate and build relationships and love sharing are the PERFECT fit in Arbonne. If you have told someone about a great movie, a great restaurant, then you can do Arbonne because that is how you can do this business. I have some curiosity packs here (hold one up), if you want to take a look.

TheEnvelopeGameFor the envelope game you will want 10-12 normal letter white envelopes. You will fill half with the “Congratulations You Win A Free Gift” paper and the other half with “Congratulations! Host A Class and Receive a Free Gift”. You will then want 8 pink envelopes that you will fill with the Congratulations! For upgrading your envelope you have the choice of……” paper. The verbiage for this game follows. You’ll want to have these prepared and use them at EVERY class! You will have times it doesn’t work but most of the time you will book one or two parties at each class ~ THIS GAME IS A MUST !!!

Okay, one last thing before I close: I want everyone to take a white envelope here but DON’T OPEN IT. (May have to repeat this a few times). Okay, let me explain the envelopes. You have 3 options with them. Option 1: you can hand back the white envelope, no questions asked. (Pause here and smile.) Option 2: you can open the white envelope but you HAVE to do what it says. (Again, smile.) Now, I know what you might be thinking and No, you will not have to do anything crazy. Okay, I’ll make it easy on you and tell you what the envelope may say in it. It will either say, “Congratulations, you win a free gift” or “Host a get-together and receive a free gift.” But, it’s like deal or no deal, because remember, you have to do what it says! Option 3, is to upgrade to this pretty pink envelope. This envelope has a much better gift inside, but what you are saying by upgrading is that you could totally get a few of your friends together and I’ll reward you with a much better gift! Does that make sense? Option 1, hand it back. Option 2 is to gamble and you may be off the hook or it may say host a class. Option 3, you’re saying you can totally get some friends together and you’ll get a much better gift. Pause and let them think. If you can’t get anyone to make a decision, say, “Okay, do we have any upgraders?..... hander-backers?.....” (People also give a short laugh and someone usually takes the plunge.) And finally, count up your chocolates and chocolate wrappers! Hand out a hand cream orwrapped up sample to the winner.

So now think about what products you want on your wish list and I will meet with you to get you the biggest bang for your buck. I will be available in the other room to help you make decisions & answer any other questions you may have. So whoever needs to leave first I can meet with you now! And remember, if I don’t ask you two questions when I’m helping you with your order, I owe you a free gift! (The two questions you will ask every person while you meet with them is if they will be a hostess and if they would like to hear more about Arbonne’s income.)

Thank you all for your attention!

When (not if!) they book with you that night, give them a hostess packet. Tell them that they will get a free gift for returning the guest list and hostess wish list to you in three days! Then write that same thing on the front of their hostess packet along with the date and time of their party.

Collect client profile sheets from everyone. Each guest should fill this form out completely. This is a very important document. It’s your link to the guests in attendance for follow-up. I would recommend starting an e-mail list of people you’ve sponsored so you can keep them updated of future specials and events. You might even start a “Client Profile” notebook. Have several on hand at your presentation. Remember to draw one sheet from the stack and gift that person with a prize.

Close with the hostess by expressing gratitude, getting outside orders, and getting her order.

What to say when each person comes to close with you, see TheTrifectaClose: Have 3 stacks to work with, with each guest: 1) Sales Stack; order forms, applications, calculator 2) Party Booking Stack: hostess packet and an open date card for their presentation date3) Prospecting Stack: curiosity packets and an open date card to book them for a coffee appointment

Sales Stack: When they sit down say, Can I start helping your with your order? Party Booking Stack: If they booked a party with you be sure to give them a hostess packet and get a date on your open date card that night. If not, ask them one more time if they would host. Prospecting Stack: (SAYTHISTOEVERYPERSON) Would you be willing to hear a little more about Arbonne’s income? If they say yes, hand them a prospecting pack and tell them to take it home and take a peek. Ask when they are available in the next two days to just get together for coffee and take a quick look at the income, very informal. Be sure to get her contact info and then you can text her on the way home telling her you are excited to meet with her. Be sure to call or text the day of to confirm.

Trifecta CloseThingsyouneedfortheclose:

n Arbonne order sheets

n 4 shades of foundations and a mirror (soft blush, buff, honey beige and neutral beige)

n Cute Clip Board with Available Dates sheet

n Arbonne Opportunity Brochure.

Setupforyourclose:

n Find a table in the kitchen or some place close to the party – but far enough away that they have to come to you.

n Invite everyone to come and find out their color of foundation after you have finished the party.

n Do one at a time.

n Offer a prize for the first two to check out.

Stepstowalkthrough:

n Color match their foundation

n Get their order

n Hand them the clipboard with available dates to see which one works for them.

n Opportunity Brochure with a cute bow on it. (Hand it to them, but don’t let go. Ask them the million dollar question–

Would you be interested in hearing more about Arbonne’s Income? If they say no – just take the brochure back. If yes,

book a time to meet with them for 10 minutes within 48 hours).

ThekeytothisistoASKeveryonetobookandthemilliondollarquestion!

Most Popular PackagesSave Money – Look & Feel Great

Description Value CostWholesale Buyer Membership!!! 35% off for a YEAR $79.00$700 in products of your choice (includes an RE9 Set) $700.00 $350.00FREE product of your choice (up to $101) up to $101.00 $0.00

TOTAL $801.00 $429.00*

W H O L E S A L E B U Y E R

Description Value CostWholesale Buyer Membership!!! 35% off for a YEAR $79.00RE9 Wash, Toner, Serum, Eye and Day Cream $238.00 $154.00FREE RE9 Night Cream $85.00 $0.00

TOTAL $323.00 $233.00*

BestDeal–Save$372offretailpricesAND35-50%offthewholeyear! SAVINGS:46%offRetailPrices

RIGHTSTARTVALUEPACK(RSVP)BESTDEAL1

WHOLESALEBUYER–FullRE9Set:Save over $100 on the RE9 Advanced System & get 35% off for an entire year!

SAVINGS:28%offRetailPrices

2

Description Value CostPreferred Client Membership 20% off for a YEAR $20.00RE9 Advanced System for Face $323.00 $200.00FREE product — RE9 Instant Lift Gel $46.00 $0.00

TOTAL $369.00 $220.00*

P R E F E R R E D C L I E N T

Description Value CostPreferred Client Membership 20% off for a YEAR $20.00RE9 $150 in product of your choice $150.00 $120.00FREE Product of your choice (from list) up to $50 $0.00

TOTAL $200.00 $140.00*


ULTIMATEVALUEPACK–FullRE9SetplusFREEInstantLiftGel3

SAMPLE&SAVEPACKAGE


4

Group Presentations

C O N S U L T A N TCONSULTANTPACKAGE–BuildaBusiness!5

Description• Unlimited income earning potential • Financial freedom• Mercedes-Benz Cash Bonus Program • Ability to will your business to family• Vacations and Rewards • Work from home - balance family and career

* Plus tax and shipping on all orders.

Most Popular PackagesSave Money – Look & Feel Great

Description Value CostWholesale Buyer Membership!!! 35% off for a YEAR $79.00$700 in products of your choice (includes an RE9 Set) $700.00 $350.00FREE product of your choice (up to $101) up to $101.00 $0.00

TOTAL $801.00 $429.00*

W H O L E S A L E B U Y E R

Description Value CostWholesale Buyer Membership!!! 35% off for a YEAR $79.00RE9 Eye Cream, Serum, Instant Lift Gel, Neck Cream, Lip Saver $250.00 $162.50$125 for $25 (80% off) RE9 Wash, Toner and Day Cream $125.00 $25.00 FREE RE9 Night Cream $85.00 $0.00

TOTAL $460.00 $266.50*


RIGHTSTARTVALUEPACK(RSVP)BESTDEAL1

WHOLESALEBUYER–FullRE9Set:Save over $100 on the RE9 Advanced System & get 35% off for an entire year!


2

Description Value CostPreferred Client Membership 20% off for a YEAR $20.00RE9 Wash, Toner, Eye, Day & Night Cream $265.00 $212.00FREE product — RE9 Instant Lift Gel $46.00 $0.00 $125 for $25 (80% off) RE9 Serum & Renewal Masque $123.00 $25.00

TOTAL $434.00 $257.00*

P R E F E R R E D C L I E N T

Description Value CostPreferred Client Membership 20% off for a YEAR $20.00RE9 $150 in product of your choice $150.00 $120.00FREE Product of your choice (from list) up to $50 $0.00

TOTAL $200.00 $140.00*


ULTIMATEVALUEPACK–RE9“MustHaves”:FullRE9SetplusInstantLiftGel&CellularRenewalMasque3

SAMPLE&SAVEPACKAGE


4

One-on-one presentations

C O N S U L T A N TCONSULTANTPACKAGE–BuildaBusiness!5

Description• Unlimited income earning potential • Financial freedom• Mercedes-Benz Cash Bonus Program • Ability to will your business to family• Vacations and Rewards • Work from home - balance family and career

* Plus tax and shipping on all orders.

Preferred Clients Free Product with $180 Purchase

ArbonneIntelligenceRejuvenatingCream#481; $37

FC5Deep-CleansingMask#7460; $32

FC5IntenseHydrationMask#7461; $32

MakeupPrimer#7825; $38

AwakenSeaSaltScrub#7089; $30

DetoxifyingRescueWash#7320; $42

RE9AdvancedInstantLiftGel#839; $46

RE9AdvancedforMenFacialMoisturizerSPF20#638; $46

EnergyFizzSticks-Citrus #2077; $32

EnergyFizzSticks-Pomegranate #2079; $32

SheerGlowHighlighter#7821; $40

ArbonneEssentialsDailyFiberBoost #2075; $35

Open Date CardIf you’re interested in hosting a get-together, write your name and contact information next to the date that works for you. I’ll get in touch with you!

MONTH

OPENDATES Name:Phone:Email:

MONTH

OPENDATES Name:Phone:Email:

Coffee AppointmentGet to know them. Ask a few open-ended questions about them. Listen to their needs and see what qualities you can point out that would make them great at Arbonne. “I gave you that pack to look over. What did you think? Questions?” “You were interested in hearing more about Arbonne’s income — so, let me tell you the levels.”Grab a napkin: DM $300- $900 AM $1200-$3500 (at this level you can will your business to someone) RVP $3500-$8000 ($800 car bonus) NVP $15,000 +++ ($1000 car bonus)

“Which of these levels would be what you are looking for?” “I can show you how to earn that!”

Turn the napkin over: “If you can commit to 6 parties in 31 days, that is one month you will have success.” “That is our system. Just 6 parties. You can schedule them on weekends or weekdays—you’re in control of when.”

“To get you started this is what I recommend:” “Let’s get you signed up for $79 and get you some product.” “You will need to have product for your parties, but also you will have a point of reference when people ask you about how you like the RE9 or the shampoo...etc.” “Arbonne offers you 50% off when you first sign-up. You buy $350 and get $350 FREE, it is called our RSVP or Right Start Value Pack.” “So, we can pick that out today and get that ordered.” “The next thing we need to do is book your 2 launch parties back-to-back.” “I would suggest within the next 5-7 days.”

Get your calendar out and book them right now!

“Now that we have those on the calendar I want to give you some homework. Tonight you need to make a list of 10 people and circle the top five that you would like in your business. I want you to call them and ask them to host a Practice Party for you. Something like this: “Hey Beth, can you talk for a minute? I wanted to tell you that I just started a health and wellness business and I need to book 4 Practice Parties, would you be willing to help me out? You will also earn some great hostess rewards. It is super easy and all you need to do is have 3-4 people.” Most of the time people want to help- especially with “Practice Parties”.

If they are not willing then invite them to the launch parties, host at your house.

“I will be helping you with all your parties this month. I want to make sure you feel comfortable so I will be with you each step of the way.” “Ok, so let’s touch base tomorrow and you can let me know what you have booked. How about 6pm?” “I am so excited for you! Remember, it is as easy as 6. When you are consistent with 6 and you teach others the same — you can be driving your Mercedes within 12-18 months. It’s the consistency and teaching others that works.

If they are not ready to start, just try to book a party with them. Suggest you talk after the party about it. If they see people interested in signing up or someone who might want to do the business, they may change their mind. No pressure — remember we are not desperate for business builders!!!Desperation has a way of making people want to run — you are not desperate!

Doyouwanttolookandfeelbetter?Doyouvaluehealthandwellness?Doyouhaveaplantoincreaseyourfinancialsecurity?Doyouenjoyhelpingothers?Doyouordoesanyoneyouknowshoponline?Doyouuseskincare,shampoo,vitamins,proteinshakesorcosmetics?

Is Arbonne for you?

Arbonneistheleaderinbotanically-basedhealthandwellnessproductsArbonne International was founded in Switzerland in 1980 by Norwegian Petter Morck. Formulated in Switzerland and manufactured in the U.S., all our products are based on the guiding principles of pure, safe and beneficial. Arbonne’s product lines cross six industries, each falling under the banner of “Health and Wellness.” Our products are consumable and reach a wide target market.

WhatmakesArbonne’sproductssuperior?Pure.Safe.Beneficial.n Based on herbal and botanical principles n Proprietary formulations n pH correctn Hypoallergenic n Dermatologist-tested n Never tested on animalsn No animal products or by-products n No mineral oil n No chemical fragrances or artificial dyes

DreamteambehindthescienceDr. Peter Matravers, Arbonne Senior VP of Product Development, is a world-renowned leader in the field of botanical product development. During Dr. Matraver’s tenure with Aveda, perhaps the best known botanical brand in the marketplace, company sales grew from $50 to $700 million, as he was credited with more than 20 U.S. and international patents on his innovative product formulations. Swiss Scientist Pierre Bottiglieri, former president of the prestigious Swiss Society of Cosmetic Chemists, works together with Dr. Matravers to oversee the proprietary formulation of Arbonne’s pure, safe and beneficial product lines. Working from his native Switzerland, he directs AIRD, the Arbonne Institute for Research and Development and brings global technologies and the latest advances in skin care science to all Arbonne’s formulations and products.

PeoplebuyresultsWhen a product is effective, we order it again and again — and we love telling our friends about it! Arbonne’s products are consumable, and this translates into repeat sales. Most products are used every day, and most people are already purchasing similar products elsewhere — though brands and versions that are not as natural, pure, safe or effective. With Arbonne, customers love our products and reorder directly at Arbonne.com Products are made fresh at the factory and come straight to the doorstep, so there’s no inventory or hand delivery! With an Arbonne business, we simply refer people to superior products, a great and convenient place to shop online and earn commissions on reorders, over and over!

SKINCAREAnti-aging, women’s, men’s, acne, baby, sun protection

PERSONALCAREHair, body, hormone balance, natural aromatherapy

COSMETICSBeauty with benefits: full line for eyes, face, cheeks, lips

NUTRITIONGender specific for adult, teen, children, also health and remedy

DETOXStimulate, strengthen and support; Cleanse, purify and withdraw toxins

WEIGHTMANAGEMENTProtein shakes, fiber booster, energy drinks, weight loss chews

BusinessAccording to USA Today, 96% of Americans ages 25-44 say they are very interested in owning their own business. With technology, we can share Arbonne and create networks of independent consumers from anywhere, and with no boundaries, territories or inventory. With Arbonne, we can create a multi-million dollar global business with a laptop and a cell phone.

We build our Arbonne consumer networks with a team approach that includes training and support. We use proven business-building systems that will help you reach your goals and achieve success. The Arbonne Home Office supports our efforts by formulating, manufacturing, warehousing and shipping products. The company organizes and tracks our networks online, pays out commissions and fulfills many other business functions so we can concentrate on sharing Arbonne and growing our businesses.

Networkmarketingisabrilliant,60yearoldbusinesstoolNetwork Marketing, also called Direct Selling, is becoming what franchising was a decade ago and is now being taught in college business courses and MBA programs. Network marketing provides an additional stream of income with low start-up costs and no limit to earning potential. We can build a business on sweat equity instead of a bank loan. The industry is gaining momentum and credibility as a smart alternative to corporate America, which has become less and less secure. The increasing popularity of online shopping and the desire for more work flexibility makes network marketing a viable path with strong growth potential ahead.

Wheredoyouseeyourself?Client — Pay retail prices. Superior products and unparalleled customer service. Preferred Client — Save Money. Pay $20 to receive a 20% discount (FREE product with first $150 order) plus other discounts and bonus specials. No monthly minimums or obligation to buy. You simply have the convenience to shop on-line anytime or call 1-800-Arbonne to order and always receive your 20% discount. Consultant — Earn Money. Pay $79 to receive a 35% discount (FREE product with first $150 order) plus other discounts and bonus specials. Ability to earn commissions, overrides and bonuses!

ArbonnehasfourmanagementlevelsEveryone begins as a Consultant, and how much you earn and how quickly you promote is entirely based on your desire and effort in building your team and selling product. Arbonne writes the check. As your own CEO, you fill in the amount with the way you grow your Arbonne consumer network and build your team.

Traditional Retail

Network Marketing

MANUFACTURER WHOLESALER WAREHOUSERS RETAILERS

MANUFACTURER INDEPENDENT CONSULTANTS

CONSUMER

DistrictManger $ 300— $ 900/mo.

AreaManager $1,200— $3,500/mo.

RegionalVicePresident $3,500— $8,000/mo.

NationalVicePresident Average: $15,000/mo.

Plusthere’smore:Mercedes-Benz•Travel•Jewelry•Recognition•Bonuses

Go to www.arbonne.com and click on “Arbonne Success Stories” to read the thousands of success stories.

Wehaveaprovensystem!Thisbusinessisnotalwayseasybutitoffersverylittleriskwithphenomenalrewards.You’recoachedbyawinningteamthatprovidestraining,supportandrecognitiontohelpyousetandachieveyourgoals!

Getting Started - Jennifer & Scott Harbour | Arbonne...

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