Get your house on order
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Transcript of Get your house on order
Clean Before You MoveWhy you should have your house on order before you source your IT?
Ewout Dekkinga, IT architect Cloud & DC Services
© 2013 Unisys Corporation. All rights reserved. 2
Avoid…
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Topics and content
Context / trends
Multi sourcing Workloads Governance Conclusions
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The Industry PerspectiveTrends and Technology Drivers
66% 90%
63% 1/3
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The Disruptive Technology ParadoxSimplicity for End Users drives Complexity for IT
• Cloud Computing is resulting in multiple deployment models for data centers including public and private clouds
• Mobile Computing is resulting in multiple device types for end users from smartphones, to tablets and laptops
• Cloud, mobile and social computing increasingly part of application design
• Big Data is driving storage rationalization to control costs and information infrastructure transformation to gain business insights
• These trends are creating an increasingly porous CyberSecurity perimeter
Creating New Forms of Complexity for Enterprise CIOs…
Technology Shifts…
Infrastructural shift to Cloud Computing
Shift to mobility as the “new desktop”
Collaborative shift to social computing
Informational shift to unstructured data and
real time analytics
Continued IT Innovation is driving commoditization and simplicity for end-users, but masks an internal complexity that creates new management challenges for Enterprise IT
Cyber-security shift towards “zero trust” security models
5Exchange Forum | © 2012 Unisys Corporation. All rights reserved.
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What is Multi-sourcing?A Selective usage of different sourcing methods
• Outsourcing– Hand-over operations– All or nothing
• Sourcing (in/out)– On-premise– Co-location– Managed hosting– Managed service– Hybride IT
Question of IT sourcing is not IF but What, Why, How & Where
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Traditional outsourcingOne size fits all?
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Service Provider’s viewpoint:
The Industry PerspectiveThe paradox of interests in outsourcing
Once the contract has been signed, the goals of both parties take on their more natural business characteristics
. . .
Source: TPI Governance Insights; 11/2011
Client’s viewpoint:The client wants to get:
Everything the Service Provider can offer . . .
At the highest levels of quality, with the fast possible response
times . . .
With as many additional and value added services included
(at no charge) – provided at the lowest possible cost
Service Provider wants to deliver:
The things that have to be delivered by contract
While doing everything possible to increase revenue and
profit
At the lowest cost possible
And enjoy Immediate reductions in charges if volumes drop or there is a need to scale back
And receive Notice for all changes and Payment for exceptions
And ! The Client will reward their staff for making the above take place
And ! The Service Provider will reward its staff for making the above take place
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Today’s IT environmentTransformed with multiple users, devices, applications and data sources
Multiple Data sources:CorporateSocial networkCommunity dataUnstructured data
Multiple user realities: • Private user• Corporate user• e-Citizen
OutsourcedInformation
systemInternal
Information system
PublicClouds
HostedPrivate Clouds Internal
Private Clouds
Multiple application sources :Corporate ApplicationsPublic Software as a service/Various App stores
Multiple user devices: Mobile devicesCorporate devicesBYOD
Hybrid
Enterprise
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New sourcing models?Fog is a cloud around your head!
• Alternative methods to have external parties deliver (parts of) the IT of your organization.
• Service Level Agreements (managed Services)
• IT Outsourcing
• BPO
• Cloud…
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Value
IT Efficiency
Busi
ness
Effe
ctive
ness
Chaos
IT Waste And Overspending
Missed Business Expectations
Silo Delivery
Point Solution Delivery
Cloud Delivery
Balance Efficiency and EffectivenessThe Performance Zone
Perform
ance Zone
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Today’s hybrid IT environmentManaged freedom of sourcing
Applications
Processes
Governance Integration
Policies
HostedPrivate Clouds
InternalPrivate Clouds
PublicClouds
Outsourced Data
Centers
InternalData
Centers
Architecture
Security
Hybrid Enterprise A Hybrid Enterprise is a composition of cloud, non-cloud, internal and external IT service delivery models that remain unique entities but are bound together by an integrated management environment, and common technology, processes and policies to optimize agility, enable data and application portability, and reduce risk.
Borderless, Virtual, Automated, Visible and Secure
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Overcoming the ChallengesWith Application, Infrastructure and Management.
• High fixed costs
• Low resource utilization
• Inflexible environment
• Labor costs high
CurrentEnvironment:
• Low fixed costs
• High resource utilization
• Flexible environment
• Labor costs optimized
TargetEnvironment:
Multi-Sourcing approach towards the Hybrid Enterprise:
Goal Setting
WorkloadFeasibility
Roadmap
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Application AssessmentWorkload Analysis
Applications
Business Goals
Intelligent Application Alignment Service
Migration Strategy Roadmap
Non-Cloud
Internal IT
Cloud
Outsourced IT
Assess applications, maps its interdependency, provides blue print of environment and determines the best fit by leveraging automation (tools) and reducing migration time by up to 60% compared to manual based methods.
Business-As-Usual Mission Critical Innovation
Public Clouds
PrivateClouds
ISB
N:
97
8-0
-12
-37
49
56
-7
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New sourcing models provide a lot more choicesImproving efficiency and flexibility
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Infrastructure is a utility, applications are stickyApplications are the large part of the service
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Finding the best fit for all workloadsNot everything is utility!
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Why is Governance so important?The Realities of Managing Multi-Sourcing
Multi-Sourcing is often underestimated and market observations show that expected benefits are often not realized due to ineffective management.
Source: TPI – Trends in Multi-sourcing 2010
• “Lack of management is central to the problems with multiple sourcing. 84% of companies do not have what they regard as a mature governance model.”
Survey by PA Consulting, Financial Times
Central To All Problems
• “63% of companies surveyed believe they lose an average of 25% of contract value due to poor governance.”
International Association of Outsourcing Professionals
Lost Contract Value
• “Companies report between 5% and 30% of the expected value of their transaction is lost through ineffective governance.”
TPI Research Study
Lost Value of Transaction
Impact of Poor Governance
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Core Components of the Governance Approach“Get your house on order”
Simplified Multi-Sourcing Environments
Improves Productivity & Performance
Control IT Costs
improves Business Value
• Enhance and simplifies multi-vendor management
• Enables strategic partnering in a multi source environment
• Clarifies accountability across the IT environment
• Strengthens relationships and improves communication
• Increases collaboration and visibility
• Increases understanding of expectations and means to accomplish them
• Effective problem management with faster resolution
• Identifies scope for automation and enables it
• Consistent Service Delivery with Improved Quality
• Improves cost savings
• Reduces operational complexities
• Enhances resource utilization
• Supports business goals strategically through IT
• Enhances Business Continuity
• Fosters proactive improvement and innovation
• Improves focus, prioritization to provide insights into opportunities
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Concluding statements
Today’s business challenges and IT capabilities demand a different, more flexible, sourcing model
Multi-Sourcing offers a fit for purpose delivery model based on mixing all available sourcing structures
The optimal sourcing unit is the workload
Without a proper governance structure, multi sourcing is not achievable
With mapped workloads and proper governance your IT-house is on order, and your organization is ready
to benefit of the opportunities of modern IT sourcing.
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Thank you!