Generating Traction for Change 19 th May 2011 Paul J Siegenthaler.
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Transcript of Generating Traction for Change 19 th May 2011 Paul J Siegenthaler.
Generating Tractionfor Change
19th May 2011Paul J Siegenthaler
How to laugh whilst rolling-out SAP
19th May 2011Paul J Siegenthaler
Generating Tractionfor Change
19th May 2011Paul J Siegenthaler
Generating Traction for Change
• Experience : M&A (and SAP)– Profound change– Lengthy process– Disruptive
Generating Traction for Change
• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance
A practitioner’s perspective …
Generating Traction for Change
• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance
• “Traction” for Change– Understanding– Curiosity– Attraction
– Energy–Means– Support
Motivation Ability
Generating Traction for Change
• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance
• “Traction” for Change– Understanding– Curiosity– Attraction
… I understand and relate… sounds exciting… something good for me
Generating Traction for Change
• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance
• “Traction” for Change– Understanding– Curiosity– Attraction
– Energy–Means– Support
– Energy–Means– Support ???
Training
In most projects, traction is lost …
• Management focused on “content”to the detriment of “execution”
• “What” instead of “What & How”• Understanding – Acceptance – Buy-in - Passion
seen as an academic change management exercise, rather than Management’s responsibility
• “Traction” for Change– Understanding– Curiosity– Attraction
– Energy–Means– Support
– Energy–Means– Support ???
Training
… and Training is the final straw !
• By the time training can begin:– Lack of resources = delays, stress– Budget overrun = cut back on training– Lack of communication = why should we do this?– Lack of involvement : your problem, not mine– Lack of energy : learning requires an effort
What “Training” can do to help …
• Get involved at the on-set of the project– Training always on the “radar screen”
• Coach the leadership– Awareness of impact of large projects– Communication– Behaviours and body language– Managing personal energy– … help them avoid the most common mistakes
• Stop thinking your Client already knows!
Avoidable Mistakes
• Over-simplification– Time, resource and effort– Simple task, no complex project management
• Myths– “Things ultimately fall into place”– “Our people learn on the job”
• Not involving “those who know”• Failure to maintain pace, energy and thrill !
In spite of companies’ trusted advisors…
A bad start … and heading for failure
• Over-simplification– Time, resource and effort– Simple task, no complex project management
• Myths– “Things ultimately fall into place”– “Our people learn on the job”
• Not involving “those who know”• Maintaining the pace, energy and thrill !
Expe
rienc
eLe
ader
shi
p
A bad start … and heading for failure
• Over-simplification– Time, resource and effort– Simple task, no complex project management
• Myths– “Things ultimately fall into place”– “Our people learn on the job”
• Not involving “those who know”• Maintaining the pace, energy and thrill !
Expe
rienc
eLe
ader
shi
p
Get someone on board who
has done this before !
Management’s communication
skills (verbal and behavioural)
Doing it the right way
• Understanding• Curiosity• Attraction
• Energy• Means• Support
Creating TRACTION
Communication Pace (Tempo)
Same Reality, Different Understanding
Where Comms Go Wrong, and Why
• Communication most needed where the communicator was bad until now !
• Irrelevant message / wording / channel• Wrong answers : it’s OK to say “I don’t know”• Translations (more time, not just more resource!)
• ……• ……• ……• ……
• ……• ……• ……• ……
• ……• ……• ……• ……
• ……• ……• ……• ……
X 2.5
Creating the SENSATION of speed …
• Preparation• Governance• Issue resolution• Break the long journey
into stages• Having fun !
• Communication• Change Management• Managers' Behaviour• Sustaining Resilience• Contageous enthusiasm
Perceived Speed Accelerators
Creating the SENSATION of speed …
• Preparation• Governance• Issue resolution• Break the long journey
into stages• Having fun !
• Communication• Change Management• Managers' Behaviour• Sustaining Resilience• Contageous enthusiasm
Discovering Fun in the Work Environment
• Outdoor barbecue• Clown on Saturday• Sports club in nearby school• Head and shoulder massage (yes !)• Karaoke evenings• Stage end themed parties
• … the list is endless
Injecting some fun into SAP
Even consultants can have fun
Things YOU can do differently
• Training techniques and toolsnow very sophisticated and powerful
• Need to set the right environment for training to be effective– Training agenda at the onset of a programme
– Train the CLIENT before they attempt to train their own people! (communication, behaviours, personal awareness, body language,composure, stress management)
• … and then you might have a receptive audience to train
Thank youAny questions ?
www.psiegenthaler.com