GENERATING TECHNOLOGY IMPACT

Genpact user-acceptance testing: Reliable last line of defense

DESIGN • TRANSFORM • RUN

SolutionOverview

To swiftly deploy innovative products, financial services firms must rigorously test the products for errors, scalability, and user acceptance. With user-acceptance testing (UAT) playing a central role in IT and business success, financial services firms are looking for high-impact UAT services that improve quality, and accelerate delivery/deployment time frames.

GENPACT | Solution Overview

Overview

As technologies continue to evolve and global competition intensifies, financial services firms must be nimble and efficient to rapidly bring new products to market while complying with regulatory requirements. However, to swiftly deploy innovative products, financial services firms must rigorously test the products for errors, scalability, and user acceptance. Genpact understands that with the stakes so high, user-acceptance testing (UAT) is extremely critical and offers solutions that help financial services firms speed up the time to market and release error-free products.

Genpact’s testing center of excellence

With user-acceptance testing playing a central role in IT and business success, many organizations are turning to Genpact for intelligent, high-impact UAT services that cut costs, improve quality, and accelerate delivery/deployment timeframes. Genpact offers financial services firms a comprehensive strategy for managing end-to-end testing. Our approach leverages shared services, a globally available right-shoring model to consolidate testing services and tap Genpact’s IT and finance expertise.

The “four pillars” of Genpact’s UAT services include the following:

Hybrid modelThe Genpact team works closely with the business users, development, and quality assurance team to collectively interpret and prioritize the business requirements. This process identifies potential tests cases at the beginning and detects risks and possible errors earlier in the cycle. More significantly, the collaboration ensures maximum test coverage, identifying the appropriate complex business functionality to be tested and thus reducing the need for business users to conduct unnecessary testing.

Flexible resource model

Genpact’s acclaimed right-shoring model provides superior outcomes by minimizing onboarding cycles (thanks to our best-in-class staff training and retention), giving financial institutions access to a leaner organization that hits the ground running.

Testing excellence

We help financial institutions optimize their IT development operations by tying into the firms’ processes and tools.

Client organizations enjoy an end-to-end testing process that is built on the Lean Six Sigma methodology and that leverages a large library of automated test cases. What’s more, we back it up with ironclad service-level agreements.

Advanced technology

The best test operations are the ones that use reliable, repeatable automation to gain speed, consistency, and cost-savings. Genpact’s TestSense quality assurance (QA) utilities, frameworks, and other IP assets increase quality and reduce variability.

The Genpact team works closely with the business users, development, and quality assurance team to collectively interpret and prioritize the business requirements.

GENPACT | Solution Overview

Genpact UAT value proposition

The Genpact approach for building a UAT center of excellence is aimed at helping clients accomplish:

Effective utilizationA dedicated team of subject matter experts (SMEs) comprised of domain and quality assurance experts manage and monitor the UAT process, thus reducing the time allocated by the client’s operations team. Additionally, processes are standardized to achieve significant efficiency improvements, and change requests are clearly documented, prioritized, and measured.

Delivering the four pillars of high-value UAT

Client Genpact

Domain artifacts | Operation SoP

Testing artifacts | Testing accelerations

Testing metrics | Testing tools

Testing reports

Functionaltesting

Well definedprogramgovernance

Genpact levers

Onsite/offsite model

Leverage able pool of testers

Agile & modularapproach

Knowledge repository

Clientenablers

Project domain/ tool training

Teaminduction

Trained/certified

pool

Clientoperations team

Quality assurancepractice

Genpactdomain experts+ +

Common poolReleased resources

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1

Pro

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2

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Reusable resourcesacross projects

Test performance

Test planning

Test design

Test automation

Test execution

UAT CoE

Business analysts

Business users/SME

Clientprogrammanager

Project manager

Operations manual | Requirements documentBusiness test strategy

UAT test plan & test scenariosUAT test cases | Test completion report

Business verification report

Faster time to market

Requirements and test coverage are expanded through utilization of Genpact’s in-house automation tools that create automated regression test suites.

Automation accelerates the testing of critical functionality and reduces the total cost of ownership (TCO) by uncovering defects much earlier in the cycle, before going live.

Cost optimizationServices provided by low-cost centers, such as India, lower the overall cost to business.

GENPACT | Solution Overview

Innovation and TestSenseGenpact provides TestSense, which entails more than 30 reusable IPs and tools and helps reduce up to 30% of the UAT testing costs for the clients.

Generating impact

With Genpact’s UAT solutions, financial institutions move beyond the limitations of their current operating model. Financial institutions get accountable ownership of the testing process, complete global scalability, and a coordinated program to improve software quality in changing business and technical environments.

Genpact provides a well-balanced team of UAT, banking, and technology staff to help address clients’ testing challenges. Our advanced technology and asset inventory combined with a right-shoring

model accelerates development and deployment. Genpact UAT services provide operational flexibility and scalability, standardized, compliant automated processes, and controls.

20% reduction in cycle times

Testing cycles are faster, so clients’ software is deployed faster.

20–30% cost optimization

Clients achieve significant savings before the end of year 3.

Increased quality

Genpact achieves a new-zero-error outcome, so clients’ users (internal and external) enjoy more reliable software for a better experience.

GenLoadGenPERFTestGenATDEGenRBT

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GenTestData

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3

7

9

2

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9

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GenXceleratorGenAAFGenSOAF

5

39

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15

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One Pal Templates, Checklists and GuidelinesGenCosmic

GenRegMapperGenMLEditorGenObildentifyGenATMSGenALMOfflineGenQTPTGenATDE

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GenXceleratorGenMetricsCat

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QA Process Handbook

Test Data

Test Planning

Test Design

Metrics& Reporting

Test Performance

Test Automation

Test Execution

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1 7 Test Consulting

Utilities1

5

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1 7 FrameworksOptimization & Approach

15

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GenExpressTCOE

TestSenseReduce up to 30% of your software testing costs. Leverage Genpact's 30+ reusable IPs, utilities & assets.

EAS-QA

For more details please reach out to GenpactTestSense@Genpact.com

GenIntegrateGenQC-QTPConnect

Innovation and TestSense

About GenpactGenpact (NYSE: G) stands for “generating business impact.” We architect the Lean DigitalSM enterprise through a unique approach based on our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ middle and back offices to generate growth, cost efficiency, and business agility. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. We have grown to over 70,000 people in 25 countries, with key management and a corporate office in New York City. We believe we are able to generate impact quickly and power Intelligent OperationsSM for our clients because of our business domain expertise and experience running complex operations, driving our unbiased focus on what works and making technology-enabled transformation sustainable. Behind our passion for technology, process, and operational excellence is the heritage of a former General Electric division that has served GE businesses since 1998.

For additional information, contact, banking.solutions@genpact.com and visit, www.genpact.com/home/industries/banking-financial-services

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