Your GREATNeighbourhoodPromiseCalverton

2014-17

At Gedling Homes we want all ourneighbourhoods to be great placesto live. We want them to look great,have great services, feel safe and bea place for both work andrecreation.

We believe that both Gedling Homesand our tenants have an importantrole to play in shaping how ourneighbourhoods grow and develop.Through reviewing and improving theservices we provide to our tenants,we feel we can have a positive effecton our neighbourhoods.

We have produced a neighbourhoodpromise for each of Gedling Homes’neighbourhood areas and this one isyours. It details the issues raised byyou and a commitment fromGedling Homes to review anddevelop our services to contributeto improving your neighbourhood.

The promise will run for 3 years andwill be reviewed annually withtenants, to assess our progressagainst the actions.

Calverton

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Collyer Road

Gedling Homes’ Properties in Calverton

Occupied properties

Occupied: 182

Empty: 6

General needsaccommodation

Bungalow: 10

Flat: 68

House: 66

Ethnicity

White British: 163

BME: 5

Unknown: 14

Gender

Female: 119

Male: 63

Shelteredaccommodation

Bungalow: 2

Flat: 42

Tenant age

18-29: 23

30-39: 24

40-49: 26

50-59: 14

60+: 83

Unknown: 12

Totalaccommodation

Bungalow: 12

Flat: 110

House: 66

Number ofproperties:

188

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*Data accurate as of November 2013

Calverton is a village about seven miles north-east ofNottingham and has a population of around 7,000residents. The village experienced a substantial growthwhen British Coal opened a mine here in the 1950’swith an addition of 500 new homes. The mine closedin 1999 and although the Industrial Estate stillemploys some local residents, Calverton is mainly acommuter village.

The village is serviced by a number of small shopswith a Co-op supermarket on Flatts Lane andshopping precinct on Wilfred Square. This precinct ishome to the Core Centre, a drop in centre forresidents with access to courses, Citizens AdviceBureau, local information, a work club, volunteeringand office services.

Calverton is a large well-kept village with an excellentbus service that runs every 15 minutes to Arnold andNottingham City Centre.

Calverton has a mix of tenure types. Our propertiesare made up of houses, flats and bungalows; along withone sheltered housing scheme.

Your GREAT Neighbourhood

● Collyer Road● Crookdole Lane● Flatts Lane● Forest Road● Lee Road● Manor Road● Nabarro Court● Newman Road

● Park Road● Pepper Road● Plumtree Gardens● Ramsdale Avenue● Seely Avenue● Sherwood Avenue● Tithe Lane● Windles Square

Gedling Homes has properties in:

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Calverton Post Office, Crookdole Lane

Rating Your Neighbourhood

Working with our tenants we have identified a numberof areas that tell us how well we are performing in yourneighbourhood. These are called neighbourhoodindicators and will be used alongside the feedback wehave collected from tenants and residents.

We have also identified some external indicators which

were identified as having an impact on the widercommunity.

Our tenants have told us to use a simple star rating,from 1-5, with 5 being the best. We will give a starrating to a range of indicators to identify a final,overall score for your neighbourhood.

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St. Wilfred’s Church, Calverton

Indicator Brief Summary STARRating

GedlingHomes’Indicators

Percentage of tenancies in rentarrears

There are significant levels of rent arrears. This meansthat a relatively high number of tenants will beexperiencing financial hardship and are at risk of losingtheir home

HHH

Percentage of customer satisfactionwith their neighbourhood as a placeto live (STAR survey)

Tenants in this area have a high satisfaction level withtheir neighbourhood as a place to live

HHHHH

Turnover of stock Tenants stay in the area for an average amount of time HHH

Average number of days to relet aproperty (excluding properties wherea major repair has taken place)

The time it takes us to let a property in this area islonger than average

HHH

Percentage of opened anti-socialbehaviour (ASB) cases per areaagainst organisation average

This neighbourhood suffers from a small number ofASB problems

HHHH

Percentage of evictions per area Evictions in this area are high compared to otherneighbourhoods. This may indicate that tenants living inthis area are suffering financial difficulty

HHH

ExternalIndicators

Employment - Percentage of peopleeconomically active

There is a good level of economic activity in this area(employed, part-time, self-employed, seeking work)

HHHH

Education- Percentage of pupilsachieving 5 GCSE’s grade A-Cincluding English and Maths

There is a good level of educational attainment for pupilsin the neighbourhood

HHHH

Level of good health in theneighbourhood

Residents’ perception of their health is good, but not ashigh as in other areas

HHHH

Barriers to housing and services /accessibility to services

People in this area have good access to a range of shopsand services from a variety of organisations close to theirhome

HHHHH

Crime & Safety - Offences andincidents

People experience an average level of crime whencompared against other areas within Gedling borough

HHHH

Summary STARRating

Gedling Homes have devised a detailed action plan which highlights many of the above areas. Work in theseareas will be undertaken in the next 3 year period to improve Gedling Homes’ properties.

HHH

Your GREAT Neighbourhood Rating

The above information has been sourced from Gedling Homes’ own performance figures, the 2011 Census, GedlingBorough Council and the South Nottinghamshire Community Safety Partnership. The external data information relates toward data and is not necessarily representative purely of Gedling Homes’ tenants.

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The indicators we use to rate your neighbourhood helpto point us in the right direction, but to further identifywhat needs doing we need local knowledge, to addressspecific issues and problems.

We have spoken to local people who live and work inyour neighbourhood. This is what we have been told:

Our Neighbourhood Team told us:● The level of street litter in these areas does not

appear to be a widespread problem, but islimited to some small areas, such as the garagesite on Collyer Road. The gardens to the flats onCollyer Road have no fencing so rubbish tends toaccumulate on the gardens

● Fly tipping in Calverton is not an issue due to theCouncil run tip being located in the village.

There is a problem with bin side waste at theflats on Collyer Road

● The police and Gedling Borough Council patrolstreets that have been identified as havingproblems with ASB. Underage drinkingwill be targeted where appropriate and a zerotolerance approach to offenders is being taken

● The private road to the cottages on WindlesSquare is in poor condition with pot holes all theway along it. Work has been planned by GedlingHomes to resurface this in 2014

● Dog fouling is not generally an issue on thestreets of Calverton

Local Knowledge - Auditing Your Neighbourhood

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Calverton Library, St. Wilfred’s Square

You told us:On average the people we spoke to rate theneighbourhood 8 out of 10 as a place to live.Despite some concerns, the majority werepositive about the area.

● Some of the best features identified were:

● The range of shops

● Good public transportation

● Good local schools

● Some of the worst features identified were:

● Crime and ASB

● Lack of local facilities

● Parking problems

● Concerns expressed included:

● Young people hanging around near the shopson the corner of Collyer Road and FlattsLane

● Desired improvements included:

● Tenants taking more responsibility for theirgardens

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Other organisations told us:● In Calverton the School Safety Project has

been in operation with highly visible patrolsoutside of the local schools to advise parentsand pupils about road safety

● The police have told us that there have been asmall number of burglaries in the area recently

Together, we saw:● Problems with waste and bins along

Collyer Road

● Young people hanging out in groupsoutside shops on the corner of Collyer Roadand Flatts Lane

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What? Why? When?

Target low level nuisance by an increased staffpresence and joint working with the Police in thespecific area identified. Where appropriatemanage low level noise and other inconsideratebehaviour generally in the neighbourhood

To reduce the incidence of antisocialbehaviour (ASB) in the neighbourhood andimprove resident’s quality of life

March 2015

Introduce a restorative justice scheme withpartner agencies and utilising volunteers from thecommunity to help reduce levels of ASB and toproduce long lasting solutions to it

To engage communities in helping to solve theASB and the offending that affects them. Thiswill increase community engagement andprovide a voice for victims of crime and ASBand those who have been harmed eitherdirectly or indirectly

August2015

Increase the signposting of tenants to healthadvice and other support services

To improve the health of tenants in theneighbourhood and make them aware of thesupport that is available

September2015

Consistently signpost and refer tenants and theirfamilies to training and income advice services,working with partners to develop people’semployment readiness

To improve services and maximise input intothe neighbourhood from other serviceproviders

September2015

Improve and focus our Caretaking service on theareas identified by our tenants

To ensure that tenants get the best possibleservice from our Caretaking Team and tomaximise their impact on the neighbourhood

March 2015

Work with partners and other agencies tosupport initiatives to help improve theneighbourhood

To improve services and maximise input intothe neighbourhood from other serviceproviders

December2015

Neighbourhood Team to increase targeting offly tipping and litter hotspots within GedlingHomes areas including the use of surveillancecameras

To improve the neighbourhood appearanceand quality of life for residents

March 2015

Your GREAT Neighbourhood Promise -What needs to happen?

Neighbourhood and community

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What? Why? When?

Work towards publishing a plan of internalimprovement of communal areas in ourapartment blocks

To improve the appeal of properties and thequality of life of existing tenants

June 2015

Improve and introduce where possible scooterstorage in our schemes

To improve tenants quality of life April 2016

Review the refuse storage provision for GedlingHomes flats and the recycling options available

To identify ways to reduce storage issuesand the effect on neighbourhoodappearance

March2015

Implement an external painting programme To improve the appearance of GedlingHomes’ properties and of theneighbourhood

March2016

Undertake a review of the condition of allgarage sites owned by Gedling Homes andproduce a programme for future improvements

To improve the management, security andappearance of garage sites and improveparking provision

December2015

Consider all options available to improve theappearance of Gedling Homes’ properties

To improve the appearance of theneighbourhood and quality of life of tenantsand residents

March2015

Improve the green spaces in our IndependentLiving Schemes

To improve the scheme and areaappearance

April 2016

Home

Wilfred Square Shopping Parade

What? Why? When?

Continue to provide support to sustain tenanciesand wherever possible prevent evictions

To help more tenants successfully sustain theirtenancies

June 2015

Continue to make targeted calls and visits tocustomers in rent arrears. Provide advice andassistance to enable the customer to pay the rentdue and come to a sustainable agreement torepay any arrears owed

To reduce arrears in the neighbourhood andthe number of customers whose home is atrisk due to debt issues

June 2015

Continue to provide increased support toidentified families and tenants and link them toour support and advice services

To help identified customers successfullymanage their tenancy and reduce lifestyleclashes with other residents

June 2015

Continue to signpost and refer customers whomay benefit from the help of our Money Wiseteam

To reduce the number of evictions for non-payment of rent and provide more help andadvice on managing finances

September2015

Work with tenants to create a sense ofcommunity and reduce isolation throughbefriending

To help new tenants settle into theneighbourhood and create links to thecommunity and neighbours

March 2015

Neighbourhoods team to continue with regularestate inspections (open to all tenants)

To provide regular monitoring of street levelappearance and visible issues

June 2015

Increase the use and targeting of mediationservices in neighbour disputes

To reduce neighbour disputes and improveneighbour relations

June 2015

Target fast track enforcement for serious ASBperpetrators with targeted resources from ourTenancy Services team

To remove disruptive tenants quickly andimprove the quality of life for other residents,protecting demand for properties

December2014

Continue to signpost support services to tenantswho may be experiencing drug and alcoholrelated problems

To reduce levels of neighbour nuisance anddisputes and help identified tenants accesshealth support and services

September2015

Tenancy

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What? Why? When?

Set up a regular neighbourhood improvementgroup with tenants

To ensure services are more customer andneighbourhood focussed

March 2016

Continue to work with Tenants and Residentsgroups and provide any support they requireto develop their activities

To obtain detailed feedback from tenantsand residents specifically on services andwider neighbourhood issues, and workwith them jointly on neighbourhoodpriorities

September2015

Extend and improve activities for older tenantsvia Sheltered Scheme events

To improve community links betweenolder tenants in different parts of theneighbourhood and improve communityspirit and quality of life

September2015

Promote “Grow Your Own” schemes for ourtenants

To promote health and well-being October2015

Develop a Time Bank scheme where tenantscan provide skills and support to each other

To build community cooperationnetworks, increase community spirit,self-help, improve inter-generational linksand to build respect

March 2015

Develop and improve CommunityRegeneration initiatives within ourneighbourhoods

To improve neighbourhood appearanceand to allow the community to target areasthey think are a problem and build a senseof community spirit

March 2016

Extend our links with furniture recyclingcommunity enterprises to help new andexisting tenants furnish their properties

To improve community access toaffordable furniture, build communitynetworks and develop a community’sability to work on projects together

March 2016

Involvement and empowerment

Work has already begun in your neighbourhood on thevarious actions outlined in Your GREATNeighbourhood Promise.

We will be reviewing the plan frequently and will keepyou updated on the progress with an annual report.You will have the opportunity to be involved in this soplease watch out for advertised activities or requestsfor feedback.

However, if you have something to say, don’t wait forus to call you! If after reading this you have anyquestions, comments or suggestions, or if you wouldlike to get involved in fulfilling the plan, please contactus:

Phone: 0115 905 1515

Email: enquiries@gedlinghomes.co.uk

Twitter: @Gedling_Homes

Facebook: facebook.com/gedlinghomes

We can also arrange for someone to call and visityou in your own home.

We look forward to hearing from you.

Thank you!

We hope that over the next three years, through theactions outlined in Your GREAT NeighbourhoodPromise, will really make a visible difference to yourneighbourhood.

We believe that the key to achieving the goals set out inthis plan is to continue working together, with you, ourtenants and leaseholders.

Final Thoughts

What happens next?

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Phone: 0115 905 1515

Email: enquiries@gedlinghomes.co.uk

Website: www.gedlinghomes.co.uk

Facebook: www.facebook.co.uk/gedlinghomes

Twitter: @Gedling_Homes

Write: Gedling Homes, Gedling House,Wood Lane, Gedling, NG4 4AD

In person:

Customer Contact Centre,The Civic Centre,Arnot Hill Park, Arnold,Nottingham, NG5 6LU.

Opening times are9am to 5pm Monday to Thursday,9am to 4.30pm Friday

Contact Us

Windles Square