Gartner Presentation for IT Focus Week
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8/11/2019 Gartner Presentation for IT Focus Week
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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other
authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 2012 Gartner, Inc. and/or its affiliates. All rights reserved.
Thanh-Thuy NGO &Andre Palmer
November 20, 2013
Gartner Maximizing Value
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Gartner At A Glance
Learn FromResearch
Network WithPeers
Talk to anExpert
Attend
Conferences
Initiate anEngagement
990analysts
Clients in 85countries
13,000client
organizations
319.000client
interactions
Verticalcoverage in
nine industries
5,500
benchmarks
10,000 mediainquiries
World's largestcommunity
of CIOs
70
conferences
70% ofFortune 1000
75% ofGlobal 500
550consultants
1800engagements
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Gartner For Higher Education
We currently work with 64% of UK HE institutions
We work with 192 HE institutions across Europe
18 of Worlds top 20 Business Schools
Dedicated networking sessions for HE members acrossuniversity groups
Dedicated HE Forum in April for universities across Europe
Global webinars on a variety of HE specific topics
Monthly newsletter for HE members
Toolkits and case studies for members via Gartner portal
Gartner is the only ICT research and advisory firm with a dedicatedHigher Education Sector:
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Delivering Value
Students
Provide credible and independent research and analysis for dissertations andcoursework assignments
Help you to understand practically how organisations are using ICT to increaseefficiency, reduce risks and increase market share and profits
Provides a wealth of knowledge of the operations/challenges of companies thatwill ultimately become your employers
Helps you to differentiate yourself from the competition which leads to greateremployability
Academic Staff
Develop course materials on the basis of what will be topical in business and ICT in
the future
Use the data and information to substantiate research papers
Use the Research for lesson purposes (Media, technology and business studies andMBA programs)
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Gartner Campus Access References
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Johan MagnussonCenter for Business SolutionDirector,School of Business,Economics and Law,University of Gothenburg
Gartner Research Notes are valuable for our teachers, students and
researchers in our organisation. It is a complement to ourcourses. Compared to the traditional contents it gives anunderstanding of the current market where theories learnt by thestudents are applied to real life. One example, is that our studentsare given business case/ Challenges to solve and the access toGartner contents is used to propose a solution. Gartner Campusaccess is also also a source of empirical data for our research on thediffusion of innovations.
Agns MelotLibrary DirectorHEC Paris+33 6 45 27 52 [email protected]
Gartner database is very appreciated by our researchers andstudents, mainly by our Mba and EMba students who are specializedin Information System Management. They find all the informationthey need to work on their case studies and future carreers.
Renaud Cornu-EmieuxEMSI DirectorGrenoble EM+33 4 76 70 61 [email protected]
Gartner Campus is available for our teachers, researchers and
students. It is mainly used for the "thread cases" our students haveto drive. A thread case is a real world situation initiated by apartner Organization to the University; a group of 4 to 6 studentsthat are engaged in initial or professional training will work for anentire academic year on this. The purpose of these cases is to driveinnovation for the partner Organisation, and the experience forstudents is as vocational as it is educational. The ability to accessGartner knowledge, up to date case studies and a trustedperspective outside of the academic Institution is an importantadded-value for our students and our school. Thus, they haveaccess to very relevant information for innovating processes at anytime as well as driving personal research on every topic they findinterest in.
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected] -
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Gartner Campus Access References
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Daniel StraimerStudentTechnische UniversittMnchen, Master ofScience(M.Sc.) TechnologyManagement
Die Gartner Dokumente, auf die ich zugegriffenhabe, haben mir sehr geholfen. Vor allem die HypeCycles zu unterschiedlichen Branchen undSchwerpunkten konnte ich in meinem Studiums-Schwerpunkt immer wieder effektiv fr schlssigeTechnologieanalysen und -prognosen nutzen. Siestellen eine renommierte und anerkannteInformationsquelle bei Professoren sowie beiverantwortlichen Entscheidern imUnternehmenskontext dar und bilden daher fr mich
eine gute Grundlage fr berzeugende Universitts-und Businessprsentationen.
David Green
University of SussexTutorial Fellow, Schoolof Business,Management andEconomics
"Working within the school of Business Managementand Economics we aim always to offer studentsaccess to the most relevant and up to date
commercial information as well as our own researchled material. Knowing Gartner as the pre-eminentsource of "Knowledge Leadership" from myConsultancy days I was delighted to discover thatITS not only had a subscription for their ownbusiness intelligence purposes but had generouslymade full access to research papers available toregistered students and staff."
http://www.tum.de/en/homepage/http://www.tum.de/en/homepage/http://www.tum.de/en/homepage/http://www.tum.de/en/homepage/http://www.tum.de/en/homepage/http://www.tum.de/en/homepage/http://www.tum.de/en/homepage/ -
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Reference: University of GothenburgQuotes from conversation 05.November 2013
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Johan Magnusson
Center for Business Solution Director,School of Business, Economics & Law,University of Gothenburg
Research papers black-box the techno logy its elfand this is where Gartner gives more insight
Examples of Research related to using Gartner assource of empirical data:
Ask, U. ; Magnusson, J. (2013). Conceptual Fluidity inthe study of Accounting Information Systems: The caseof Corporate Performance Management . InternationalJournal of Business Information Systems.
Magnusson, J. (2010). Professional Analysts and theOngoing Construction of IT Governance . InternationalJournal of IT/Business Alignment and Governance.
Magnusson, J. (2010). Unpackaging IT Governance.
Magnusson, J. (2012). Professional analysts and theconstruction of IT Governance. Business Strategy and
Applications in Enterprise IT Governance.
Gartner Campus Access is highly valuable andexclusive for our Students.
We tell students, this data is what you will mostneed but because of the price you will neverhave it in your first job.
There are many good schools, we look todifferentiate ourselves with outstanding qualityGartner forming part of this concept
Additional source for the future decision-makers,buyers or users role, to get to know thetechnology market.
Aim: To make students better employable byproviding them with the skills they really need
Case studies: Format: Company, issues, identifya number of challenges, map with a solution byusing Gartner Hype Cycle, Magic Quadrant,
identify the actors on the market.Broaden students views. Example: If you needto buy an ERP System, which type of technologywill you use? And then the student has to followthe Gartner process to support his choice
I use real case studies with local companies orthe ones I bought from Harvard and let thestudents solve them with Gartner.
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Gartner Campus Access
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University of
Leicester
http://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-
available-now
Boston Universityhttp://www.bu.edu/tech/about/professional-resources/gartner-research/
GeorgetownUniversity
http://gartner.georgetown.edu/
MassachusettsInstitute ofTechnology(MIT)
http://libguides.mit.edu/market
Harvard University http://www.library.hbs.edu/go/gartner.html
TechnischenUniversitt Mnchen https://www.lrz.de/services/sonstiges/gartner/
Georgia Tech http://gartner.gatech.edu/
http://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www.bu.edu/http://www.bu.edu/tech/about/professional-resources/gartner-research/http://gartner.georgetown.edu/http://web.mit.edu/http://web.mit.edu/http://web.mit.edu/http://libguides.mit.edu/markethttp://www.library.hbs.edu/go/gartner.htmlhttps://www.lrz.de/services/sonstiges/gartner/http://gartner.gatech.edu/http://gartner.gatech.edu/https://www.lrz.de/services/sonstiges/gartner/http://www.library.hbs.edu/go/gartner.htmlhttp://libguides.mit.edu/markethttp://web.mit.edu/http://web.mit.edu/http://web.mit.edu/http://gartner.georgetown.edu/http://www.bu.edu/tech/about/professional-resources/gartner-research/http://www.bu.edu/tech/about/professional-resources/gartner-research/http://www.bu.edu/tech/about/professional-resources/gartner-research/http://www.bu.edu/tech/about/professional-resources/gartner-research/http://www.bu.edu/tech/about/professional-resources/gartner-research/http://www.bu.edu/http://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-nowhttp://www2.le.ac.uk/offices/itservices/about/whats-new/gartner-it-research-analysis-available-now -
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Snapshot of the principal GartnerResearch
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Easy-to-understand summaries of complex ideas
Extensive in-depth qualitative and quantitative
analysis
Based on extensive testing
Dynamic, continually refined frameworks
MarketScopes
Vendor Ratings
Magic Quadrants
Hype Cycles
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Example of Researches: SocialSoftware
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Research
Avoid Five Critical Failures in SocialMedia Projects
Top Use Cases and Benefits forSuccessful Social CRM
Case Study: Social CRM: How a$5,000 Investment in Social CRMYielded $440,000 in Sales
Social Software Vendor ReferencesShow the How and Why of Adoption
Defining A Social Media Strategy:Identify Audience and Engagement
Turn Information Into Insight WithSocial Analytics
Events (non-included)
Portal, Contents & Collaboration Summit
Symposium/ITXpo
Webinars
Cloud, Mobile, Social and Information Converge: Cool Vendors 2013
User Experience Design: From Web to Mobile to Social
Rethink Communication and Collaboration in the Social Network Age
Concepts defined
Implications,
Scenarios andCase Studies
Technologies andVendors
Case Study: Social InitiativeDramatically Improves a Company'sCustomer Support and Profitability (2)
Dealing With 'Stay-Behinds:' How toEncourage Social Software Usage inConservative Organizations
The Six Core Principles of Social-Media-Based Collaboration
Maturity Model for EnterpriseCollaboration and Social Software
Social and the Nexus of Forces:Supporting People's Interactions
A Concise Guide to Freemium SocialCRM Offerings
Hype Cycle for Business Use of SocialTechnologies
IBM's Social Business Strategy in ItsSecond Year
Magic Quadrant for Social Software inthe Workplace
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Example: Hype Cycle for Social Software
Hype Cycle:
A hype cycle gives youan overview of how atechnology orapplication will evolveover time.
Each technology on thechart is linked to adetailed definition andan explanation on itsposition on the cycle.
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Exemple: Magic Quadrant for Social CRM
Magic Quadrants
A magic quadrant is a visual snapshot of amarkets direction, maturity and participants.It depicts markets in the middle phases oftheir life cycle by using a two-dimensionalmatrix that evaluates vendors based on theircompleteness of vision and ability toexecute.
Each point on the matrix is linked to adefinition and an explanation about itsposition.
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Example: Market Share for CRM SoftwareTotal Software Revenue of the 10 Leading CRM Vendors, 2010-2011 (Millions of
Dollars)
2010 2011 Share (%) 2010 Share (%) 2011SAP 1,998.7 2,324.8 18.9 19.3
salesforce.com 1,476.3 2,006.5 13.9 16.7
Oracle 1,749.3 1,918.2 16.5 16.0
Microsoft 793.3 901.0 7.5 7.5
Amdocs 408.5 434.1 3.9 3.6
Adobe 310.4 425.9 2.9 3.5
IBM 223.1 358.4 2.1 3.0
SAS Institute 307.3 344.8 2.9 2.9
Cegedim 218.7 232.3 2.1 1.9RightNow Tech 147.4 187.4 1.4 1.6
Others 2,950.3 2,883.3 27.9 24.0
Total 10,583.2 12,016.4 100.0 100.0
CRM Software Market Share by Region, 2011
Total CRM Software Revenue Forecast, Worldwide, 2009-2016
Market share
Allow you to access qualitative andquantitative data to analyze aparticular market in depth.
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How to optimize your search?
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Portal Presentation
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Next events
Intuitive ResearchBar
Latest news,research and reports
Alerts setting
Browse by themes
Browse by topics
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Search operators
Gartner Research Engine works as Google do. The character defaults to OR
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Operator USE Function
AND CloudAND Storage Retrieves records containing all words listedOR CloudOR SaaS Broad search containing any of the words listed
NOT MobileNOT Laptop Find entries that do not contain the word following NOT
Cloud Computing Search for words as a complete term
( ) SocialAND (CloudOR SaaS) Groups words or phrases for use with multiple operators
NEAR LibraryNEAR Universities Find words within 10 words of each other
BEFORE CRMBEFORE Payroll Find words in a relative order
AFTER SAPAFTER Payroll Find words in a relative order
* Patent* Truncation (wildcard), all forms of a root word
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Snapshot of the Result Page
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Check to includeResearch older than
12 months
Filter Zone
Researchs Title
Authors
Research Summary
Related Topics
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