Micro Focus and CSC - Gartner
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Transcript of Micro Focus and CSC - Gartner
Micro Focus Mainframe Solution Gartner Symposium ITxpo 2012
October 2012
> Mainframe Value
Robust Scalable High-performance Platform choice Improved TCO
IT Ops Mgr Service Delivery Mgr
Head of Development
Strategy Manager Ops Mgr CTO QA Manager Chief
Architect CIO Technical Analyst
Mainframe IT Challenges Vary by Role
IT Ops Mgr Service Delivery Mgr
Head of Development
Strategy Manager Ops Mgr CTO QA Manager Chief
Architect CIO Technical Analyst
We need first to identify the applications that are costing us the most money across a variety of indicators – these are the ones we need to assess first!
We know what we need to try to do, but it is difficult to decide where to start. Everything relates to everything else and there’s no easy way of managing our system atlas.
All studies we do are immediately out of date.
Which is the quickest way to build new services – what applications should we use?
I want to know how we can overtake our competition with superior IT functionality
Which applications are making us the most money – do we have the skills to take them forward?
We are stifled on 3270 and can’t meet demand because it takes too long to deliver any application changes
We won’t collaborate properly unless we can all use Eclipse
I can’t track changes made back to our original change request – there is simply no joined up process
My Java guys cut code well enough but they know nothing about our business processes
“Talent management is the #1 priority for corporate leaders, up from third on the list last year” - PWC
My teams just aren’t productive enough to meet the backlog of business requirements
We need to find ways to meet our Service commitments which are harder than ever
Our mainframe environment can’t support the new testing we need to do. All our composite applications need their front ends to test against the back-end – but our developers don’t have access or the knowledge.
All our testing is manual right now.
We are stifled on 3270 and can’t meet demand because it takes too long to get application changes delivered.
We have no test cases to speak of and use copies of production data – but there’s no automation or process behind it and it takes forever to set up.
Our production system takes priority and frequently impacts our test run schedules. We never hit test milestones.
I have 20% more service delivery projects to complete this year than last
Testing is hugely expensive in human costs but also because it consumes over 50% of mainframe resources
My 3rd party suppliers won’t change their pricing so we need to find a more cost-effective way of running the business
We need to stop spending nearly all our Op Ex on just keeping the lights on
We are running short of batch processing time and soon enough we won’t be able to run end-of-month in time – we don’t have budget for the upgrade plus everything else
My mainframe environment is costly because I need experts just to run the environment.
We need to find ways to meet our Service commitments which are harder than ever
I have a complex set of mainframe applications – nothing else would provide the same business function I only have a couple of
applications that needs this RAS but I’m paying a lot for it each year. We need to fix this.
Exhibiting common themes
Deployment Knowledge Development Quality
Which of our applications should we take forward?
We need factual insight to shape our IT strategy
What is the impact of this system change?
We must solve our skills shortage
My teams aren’t collaborating enough
We never hit our test and QA milestones
Our mainframe testing is hugely expensive
We need 20% more capacity for testing
We are running short of processing time
We need to budget for the mainframe upgrade
We need to replicate core systems quickly
We are stifled using 3270 software
IT Ops Mgr Service Delivery Mgr
Head of Development
Strategy Manager Ops Mgr CTO QA Manager Chief
Architect CIO Technical Analyst
> Common themes
Knowledge Development Quality
Portfolio Knowledge and Management
Unified Mainframe Application
Development
Test Environment, Test Data
Management
Enterprise Analyzer Enterprise Developer Enterprise Test Server
> Your Modernization Journey
Micro Focus Enterprise product set
Deployment
Application Service Deployment
Enterprise Server
Enterprise Server
Enterprise Test Server
Enterprise Developer
Enterprise Analyzer
Micro Focus Enterprise product set
Rapid, Cost-Effective Enterprise Application Deployment
Improved Service Delivery Cycles
Exploit contemporary technology for accelerated and agile workload delivery
Aligned and Effective Application Service Delivery
Reduce cost of maintenance improving development group efficiency and quality
Micro Focus Solutions Key Requirements Client Objectives
Understand the application landscape. Simplify complexity
Prioritization and cost containment of Modernization projects
Cut through traditional development processes and log jams
Application S
ervice Delivery
Modernization
Package
Rewrite
Modernize
COST
RISK
TIME TO VALUE
COMPETITIVE ADVANTAGE (0 – 10)
Lowest cost
High risk
Medium risk
Low risk
2-3 years
3-5 years
4 months
4x cost
10x cost
1x cost
0/10 competitive advantage
6/10 competitive advantage
10/10 competitive advantage
Lowest risk
Shortest time
Greatest advantage
Package
Rewrite
Modernize
Package
Rewrite
Modernize
Package
Rewrite
Modernize
> Modernization: sound practice
Thank you
CSC Proprietary and Confidential
zLinux: Move to a New Frontier John Hancock Case Study
Troy Sheeley, Sr. Project Manager October 2012
CSC Proprietary and Confidential 11 December 4, 2012
• Almost nine in ten plan to upgrade at least one of their key applications as a result of a recent portfolio review
• 43% - HR application • 42% - BPM application • 42% - PPM application • 41% - CRM application • 39% - finance/account application • 34% - ERP application
• Reasons why modernisation is likely to take
place are: • Reducing licensing costs (48%) • Increasing reliability/speed (44%) • Future growth (44%)
Summary of those intending to modernize at least one of their key applications which run on the mainframe
VansonBourne – Research
Market Context
87%
13%
Planning to modernise at least one key application
Not planning to modernise any key applications
CSC Proprietary and Confidential 12 December 4, 2012
John Hancock
• 150 years old and major player in Financial Services Market
• Millions of clients across 22 countries and worldwide territories
• Ranked 14th largest public life insurer in the world
– 6th largest in North America!
• QTR end June 30 2012, US Operations reported shareholder earnings at $174M and $8.6B total premiums and deposits
• Funds under management $284.4B
CSC Proprietary and Confidential 13 December 4, 2012
Project Definition – Objectives
“John Hancock seeks to move their current zOS production mainframe environment for VANTAGE-ONE to a lower-cost operating environment. The new environment should provide similar or better performance characteristics and security features. The new operating environment should be able to meet current Business Continuity and Disaster Recovery Service Level Agreements.” Project Definition, April 2011
Other Project Goals: • No interruption to business operations or processes • Must produce equal values in zLinux under ASCII • Maintain compatibility with existing JH systems • Batch cycle performance equal to or better than zOS • Allow for a potential future upgrade to wmA, csA, and/or Performance Plus
“The primary business driver is to achieve significantly lower processing costs. Project ROI should be no more than 12-18 months.”
“Effective October 12, 2012 this becomes a “closed block of business”.
CSC Proprietary and Confidential 14 December 4, 2012
• Respond to current market conditions [in the annuity market] by moving to a cost effective technological platform offering
• zLinux architecture will provide efficiencies during periods of intense processing (month / quarter end). zLinux under Integrated Facilities for Linux (IFL) is most efficient when fully loaded
• Additional Test Regions can be spun off easily as needed and can support more contracts at no additional cost
• Positions John Hancock for future strategic enterprise technology upgrades
• Target of 40% cost reduction per year in policy processing costs
• 18 month project (March 2011 – August 2012)
• Actual ROI = 12 months
Requirements – The Customer’s View
CSC Proprietary and Confidential 15 December 4, 2012
• Exploit Micro Focus Enterprise Product Set to address IT strategy and application modernization needs for CSC’s client base
• Speed/Time-to-Productivity - faster application service delivery
• Solution Capabilities - Holistic comprehension of applications, business processes and IP
- Development process - expedite application updates and development
- Testing cycles - quality assured applications minimize risk to the business
- Production - optimize applications, on and off the mainframe
The Solution - Overview
CSC Proprietary and Confidential 16 December 4, 2012
Approach - Why Linux on z/OS? • Keeping it simple – do more with less:
Linux on System z adds the IBM System z core strengths that distinguish the System z from the other platforms to the Linux applications. These IT strengths manifest as business advantages, helping your organization to: – Reduce cost through operational and energy efficiency – Improve service with simplified service management and business integration – Manage risk with resiliency and security features
• Leverage investment in existing mainframe processor Other alternatives prove to be more complex and costly (i.e.. p Series)
zLinux running on z/VM is the most cost effective and secure platform available to move your mainframe applications to a distributed platform. This is especially
true if you own your mainframe.
http://www-03.ibm.com/systems/z/os/linux/about/index.html
CSC Proprietary and Confidential 17 December 4, 2012
CSC Proprietary and Confidential 18 December 4, 2012
Project Results
• Operating Cost Reduction
– Actual reduction is approximately 42% after ROI
– Met budget for hardware and software costs
• Project Timeline & Cost – Project completed from inception to production in 18 months
– (Target implementation was originally set at 17 month mark)
– Project came in on budget, balanced onshore/offshore resource spend, and maintained cost containment on vendor hardware/software
CSC Proprietary and Confidential 19 December 4, 2012
Project Results cont’d
• User Satisfaction
– Client is pleased with ease of implementation after initial delay of 1 month
– Client has had no major outages and very few defects opened since go-live date
• Performance – Performance metrics for batch cycle and CICS are on par or better than
zOS
– No major “gotcha” on system design or performance since launch
– Meeting all major Service Level Agreements
– Several efficiencies were identified toward the end of the project and have already been implemented post launch
– CSC best practices will monitor performance for additional efficiencies
CSC Proprietary and Confidential 20 December 4, 2012
Time to Implement
NOTE: Depending on the project scope, the time to implement can be greatly reduced in future implementations.
CSC Proprietary and Confidential 21 December 4, 2012
Project Go Live – 8/13/2012
Return on Investment
ROI Realized – 2013Q4
CSC Proprietary and Confidential 22 December 4, 2012
Lessons Learned
• Project Phases
– Use of CSC Global Project Management Framework (GPMF) and Delivery Assurance/PMO processes helped keep the project on schedule and budget
– More time needed in the project planning and initiation phases will ensure well documented requirements (LTM/PTM) for cross functional use
– Resource needs in key areas (DBA, SuSE Linux, etc.) are key to the success of the project. Subject Matter Experts and Architect oversight is required
– Project was successfully broken down into key sub projects
– Managed scope creep through change control procedure documented in Project Definition
CSC Proprietary and Confidential 23 December 4, 2012
Lessons Learned
• Technology
– Micro Focus partnership played key role in the project’s success
– The number of required IFL’s was understated initially (5 were planned, but only 2 were purchased for FY12). 4 was optimum and will be planned for comparable installations going forward. Note: # of IFLs vary by processor size
– Key technology and hardware/software decisions made throughout the project will allow for more efficient use of time in subsequent installations/projects
– Several key decisions such as use of existing DASD allowed for reuse of existing processes such as Disaster Recovery. Use of distributed version of existing job scheduling tool eliminated hours of work planned for the build of the schedule. Security solution still leverages mainframe process software.
– There were many different ways to solve for technological needs (i.e.. SuSE vs. Red Hat), however a template now exists that can be used for future work, therefore eliminating time spent on software evaluation and proof of concept
– Learning is ongoing. For example, benefits of moving to EXT4 file system was realized when working with a copy of the database used for month end processing. This shaved three hours off our run time at month end!
CSC Proprietary and Confidential 24 December 4, 2012
Lessons Learned
• Testing
– Testing approach allowed for significant time in CSC and client testing
– Flexibility of the zLinux solution allowed for CSC to quickly create testing environments when needed (i.e.. Certification, Model Office, etc.)
– A lot of time was spent in CSC performance testing, but time was built into the schedule to allow for it
– Parallel testing activities allowed for CSC performance testing and more than 40 client Model Office test cycles
– Project went live in production with no outstanding defects
– Recommend testing process and sufficient environments/servers to do system level testing for enhancements and efficiencies
CSC Proprietary and Confidential 25 December 4, 2012
Summary – A New Frontier
• A CSC zLinux/Micro Focus Offering:
– Will solve for customers’ long term technology needs on a distributed platform – Will greatly reduce operating costs at a time when profits are at all time lows for
investment products – Will create greater flexibility for development and testing – Can be tailored to any CSC product offering
• CSC can get you there by leveraging: – CSC resources across the globe – CSC program and project management capabilities – CSC project oversight – CSC partnerships and global alliances with key suppliers and vendors – Proven tools, applications, and processes – Experienced delivery team with technical, business, and Micro Focus expertise
• A CSC zLinux and Micro Focus Solution: – Can be expanded to most Cobol application currently on an IBM mainframe – Can be part of an in-house or hosted solution
CSC Proprietary and Confidential 26 December 4, 2012
Thank You
QUESTIONS?
Thank you