Ganesh Jayaraman Phone: +91 981 991 7022 email: ganesh.jayaraman@cognizant.com Page 1 of 3

Ganesh Jayaraman

Mobile: +91 981 991 7022 Email: ganesh.jayaraman@gmail.com

LinkedIn: http://in.linkedin.com/pub/ganesh-jayaraman/6/6a1/448

Experience Summary

19 years IT experience – with a full-time MBA (PGPX) from IIM Ahmedabad. Possess an effective combination of Business and IT skills.

Highly successful in Delivery Management and building teams that exceed all stakeholder expectations.

Delivery Management as Vertical Head for mission critical applications - across varied business and technology domains.

Experience

NSEIT (subsidiary of National Stock Exchange of India – NSE) Oct 2015 – Till Date

Head of Delivery for “Financial Markets and e-Auctions” Vertical, Mumbai – India Responsible for Delivery Management, Quality Management and

Stakeholder Management for the vertical.

Manage target of > 30 Crore (INR); team size of ~ 200 resources.

Gained first-hand experience in e-Auctions Business domain and led a multi-stakeholder ecosystem while rolling out an end-to-end e-Auction solution for a Government of India institution.

Cognizant Technology Solutions (CTS) Sep 2013 – Oct 2015

Service Delivery Manager, Life Sciences AVM, Mumbai – India Own enhancement/maintenance & production support delivery

across 3 portfolios in Life Sciences AVM (Application Value Management) tower for a Pharma major. Own technically diversified, 200+ member team across 5+ locations.

Instituted Service Management Office (SMO) as a governance body. Achieved customer delight by initiating Left Shift, Influx reduction, Application based pricing model, Business outcome driven IT SLA etc. Piloted transformational initiatives in Autonomics and Analytics. Achieved metamorphosing the team into a ‘Smart Operations’ team.

Cognizant Technology Solutions (CTS) Oct 2011 – Sep 2013

Delivery Manager, Insurance Vertical, Mumbai – India Owned Delivery for Claims Management system across 5 Lines of

Business (LOB) for an Indian General Insurance Co. Owned a 100+ member team across 4 locations.

Responsible for enhancement/maintenance and production support for the claims management system. The team owned several enhancements related to the core functionality of the system.

Implemented process improvements across the account and achieved significant improvements in all teams, specifically in production support.

Ganesh Jayaraman Phone: +91 981 991 7022 email: ganesh.jayaraman@cognizant.com Page 2 of 3

ElectraCard Services (ECS) Apr 2010 – Sep 2011

Account Manager, Mumbai – India Performed multi-faceted role and was part of various management

committees.

Performed Account Management and Client Acquisition roles in the Indian market, proposing Electronic Payments solutions involving ATM EFT Switch, Internet Payment Gateway and Card Management Products. Hands on experience in defining the business solutions.

Played an active role as part of management committee to prepare and validate the Business Plan for setting up a joint venture subsidy.

Tata Consultancy Services July 2005 – Mar 2009

Portfolio Director & Operations Manager – BFSI vertical, Phoenix (USA) and Bangalore (India)

Instituted $5mn portfolio of 100+ team members, exceeded profitability target and achieved additional revenue of $1mn within the first year. Ensured information and skill equity in the globally dispersed team spread across U.S, Uruguay and four locations in India. Improved customer satisfaction rating for all my teams.

Identified and instituted a ‘shared services’ team to consolidate similar processes being performed by various teams across the account. This helped in grooming Subject Matter Experts in specific Operational Processes (Change Management, Release Management and Service Desk) and achieve cost save for the Customer and Management.

Identified and procured client sponsorship to automate manual processes in the areas of end to end monitoring, web enabled Configuration Management Database, Knowledge Database etc.

Led a multi-vendor, cross functional team to provide Application Support and performance optimization for a Mission Critical High Availability Security portal; Exceeded 99.9% availability target.

Rolled out a comprehensive Service Catalogue by incorporating inputs like cost drivers, SLA requirements, resource consumption etc and deriving the cost of services.

Education

Indian Institute of Management, Ahmedabad 2009-2010

Post Graduate Programme in Management for Executives (PGPX) Took up projects/assignments in the areas of E-Governance and IT Outsourcing.

Pondicherry Engineering College, Pondicherry 1993-1997

Bachelor of Technology in Computer Science and Engineering (B.Tech) Bagged Pondicherry University’s Best Project Award for project titled “Development of a CASE tool for Object Oriented Analysis”.

Ganesh Jayaraman Phone: +91 981 991 7022 email: ganesh.jayaraman@cognizant.com Page 3 of 3

Brief summary of earlier experiences

Tata Consultancy Services Jul 2004 – Jul 2005

Project Manager, BFSI Vertical, Phoenix, AZ, USA & Bangalore, India As Project Manager at Onsite and Offshore – led the transition and

setup of offshore (India) and near-shore (Uruguay) teams, implemented several best practices, achieved cost saves for the customer and the management.

Led the Management committee tasked with ensuring compliance to SOX (Sarbanes-Oxley) Act - led a team to design and implement a strong and accountable Identity and Access control procedure against unauthorized and inappropriate access to systems.

Played a lead role in recommending and implementing procedures for Business Continuity Management and Disaster Recovery at both TCS and the Client Organization.

Tata Consultancy Services Apr 2002 - Jul 2004

Tech Lead, BFSI Vertical, Bangalore, India Provided technical leadership for Performance Optimization team

– Optimized the performance for a mission critical security application and improved the availability and reliability.

Instituted ‘Support Team Early Engagement Model’ and championed set up of a cross functional team to migrate the ‘Single Sign On’ application from proprietary code base to CA – SiteMinder. This model helped achieve a smooth migration without any loss to availability of the application and a well-defined Change Management Process for all the stakeholders.

Tata Consultancy Services Oct 2001 – Apr 2002

Requirements Analyst, Retail Vertical, Rochester, NY, USA Performed the role of Requirements Analyst to develop an internal

control system to achieve CMM maturity and achieve CMM Level 5 certification.

Tata Consultancy Services Nov 1999 – Sep 2001

Tech Lead, Telecom Vertical, Denver, CO, USA Led a team in development, maintenance and provide application

Support to enable QWEST to automate technician assignment over 24 centres across 14 States in US. This application helped QWEST achieve efficient manpower allocation.

Played an active role in roll out of processes aimed at achieving CMM Level 5 maturity certification.

Tata Consultancy Services Sep 1997 – Oct 1999

Module Lead, Insurance Vertical, Cheltenham, United Kingdom and Chennai, India Developed a Life Insurance System that was modular, supports

multiple languages and well integrated with the other legacy systems.

Additional roles – Involvement in Security module design, Build and Release Management.