GA16 | Kuching | Homegrown innovation from the Asia-Pacific Region | Iain Bitran
GA16 | Kuching | CEO Deep Dive | Karen Stephenson
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International Congress and Convention Association #ICCAWorld iccaworld.org Tribal Networks Dr. Karen Stephenson 55th ICCA Congress International Congress and Convention Association #ICCAWorld iccaworld.org
Transcript of GA16 | Kuching | CEO Deep Dive | Karen Stephenson
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Tribal Networks Dr. Karen Stephenson
55th ICCA Congress
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Tracing Trade Tracking Trust
Indiana Jones
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It’s not what you know
It’s not even who you know
It’s how the who (you think you know) is connected in a network
Wake up Call
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Three laws of motion
Three laws of thermodynamics
Three laws of networks
Deep Dive
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Three Laws of Networks
• Duality – networks of influence co-exist with hierarchical authority
• Centrality – networks have structure based on certain key nodes
• Synchronicity – there are multiple networks that interact
International Congress and Convention Association #ICCAWorld iccaworld.org
Three Laws of Networks
• Duality – networks of influence co-exist with hierarchical authority
• Synchronicity – there are multiple networks that interact
• Centrality – networks have structure based on certain key nodes
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The Duality
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Duality
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You look like me!
Primatologist Baboon
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Three Laws of Networks
• Duality – networks of influence co-exist with hierarchical authority
• Synchronicity – there are multiple networks that interact
• Centrality – networks have structure based on certain key nodes
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Synchronicity
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Career Advice Network
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Hierarchy
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Work Network Improvement Network
Decision-Making Network
Strategy Network
Group Exercise/Break
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Exercise
Process Points:
Appoint a time/process czar Appoint a note-taker czar Reflect and record observations of
the 4 networks within the NIH (5 minutes)
Consolidate your observations into conclusions (10 minutes)
What would you recommend as actionable next steps? (10 minutes)
Come back and report
Data Points:
12 o’clock position is the director7 o’clock position is the deputy director8 o’clock position is the only executive to come from the private sector M = maleF= femaleAll connections are confirmedFYI: Confirmations may vary from daily, weekly or monthly (e.g. the varying line thicknesses), but disregard for this exercise.
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Work Network Improvement Network
Decision-Making Network
Strategy Network
Debrief
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Three Laws of Networks
• Duality – networks of influence co-exist with hierarchical authority
• Synchronicity – there are multiple networks that interact
• Centrality – networks have structure based on certain key nodes
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Conference Connecting
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Doctors Without Borders
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Doctors Without Connection
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Accidental Connection
Cut Point
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•Hubs are people who are socially connected to the nth degree. With a high number of direct ties they are the opinion leaders.
Gatekeepers function as a human way station on critical pathways between parts of the organization
Pulsetakers: “unseen but all seeing”. They are subtle influencers.
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Who do you Trust?
HUBS
DIRECTLY CONNECTED TO THE MOST PEOPLE
Hubs are those individuals who have one-on-one relationships in an organization. They are typically those team members who seem to know everyone in their department very well, who tend to know the “lay of the land” or how things get done. They are the repositories for local knowledge. They know where the best resources are located. They are the clearinghouses of data, knowledge and ideas.
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GATEKEEPERS
CONNECTED TO THE “RIGHT” PEOPLE
Gatekeepers generally do not have as many one-to-one relationships but the relationships they do have are with central players. They “control” the access and flow of information by serving as bridges between individuals and groups. They are often self-aware of their own power and distinguish between the “sin of commission” (e.g. telling a falsehood) and the “sin of omission” (e.g. telling a half-truth). They embody the word “leverage.”
Who do you Trust?
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PULSETAKERS
INDIRECTLY CONNECTED TO PEOPLE WHO KNOW THE “RIGHT” PEOPLE
Pulsetakers are connected to the greatest number of people indirectly (e.g. “a friend of a friend is a friend” and “a friend of an enemy is an enemy”). Generally Pulsetakers have a wide array of contacts that extend beyond the limits of their immediate groups. They are people who have a diversity of interests and group membership. As such, they are attuned to the “pulse” of the organization and are remarkable at distinguishing “weak signals” from noise. They are the “scouts” that see the whole of the cultural andscape.
Who do you Trust?
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Conference Connecting
Who are you ?
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Who are you??
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If baboons can trust….
Primatologist Baboon
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Maybe we can too….
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55th ICCA Congress
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