Future proofing your business in the age of consumer empowerment

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In The Age Of Consumer Empowerment MIEL VAN OPSTAL | SEP. 17, 2014 FUTURE-PROOFING YOUR BUSINESS IN THE AGE OF CONSUMER EMPOWERMENT

description

A 30-minute high level exec overview of the how to communicate with your customers in this digital era.

Transcript of Future proofing your business in the age of consumer empowerment

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In The Age Of Consumer Empowerment

MIEL VAN OPSTAL | SEP. 17, 2014 FUTURE-PROOFING YOUR BUSINESS IN THE AGE OF CONSUMER EMPOWERMENT

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To date, NASA has documented roughly 1,800 "spinoff" technologies. Here's a short listof things they’ve invented.

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Source: comScore

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Generations X, Y and Z

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Source: socialmarketingwriting

92.6% makes purchasing decisions based on visuals

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We remember 20% of what we read, but 83% of what we see

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Economic Survival

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An omnichannel strategyto support theproliferation of channels

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“The Future Smart Home: Each household will contain 500 smart devices by 2022”- Gartner (09/2014)

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Content, Service &Storytelling

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Non-interruptiveNon-instrusiveBespoke & personalizedOpt-in

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Source: GetVerde

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Source: Lee Odden

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It’s not about digital marketing, it’s about omnichannel marketing in a digital era.

It’s not about selling to customers, it’s about empowering customers to make the right sales decision.