Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as...
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Transcript of Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as...
![Page 1: Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as suppliers' competitive positioning is key to take advantage.](https://reader030.fdocuments.us/reader030/viewer/2022033106/56649c9c5503460f9495abfc/html5/thumbnails/1.jpg)
Furniture and Woodworking Adhesives End-user Survey
“Understanding customer needs as well as suppliers' competitive
positioning is key to take advantage of opportunities in this
well-established though fast-growing market.”Max Crosetti
Industry AnalystFrost & Sullivan
![Page 2: Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as suppliers' competitive positioning is key to take advantage.](https://reader030.fdocuments.us/reader030/viewer/2022033106/56649c9c5503460f9495abfc/html5/thumbnails/2.jpg)
Research Objectives
• Understand purchasing patterns
• Evaluate and position adhesive suppliers from an end-user perspective.
• Identify best practices for success
![Page 3: Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as suppliers' competitive positioning is key to take advantage.](https://reader030.fdocuments.us/reader030/viewer/2022033106/56649c9c5503460f9495abfc/html5/thumbnails/3.jpg)
Key Content
• Supplier Selection and Purchasing Process– Current Practices– Unmet and Future Needs– Drivers and Restraints– Buying Patterns and Logic
• Position of Competitors– Service– Delivery– Product Performance– Price
![Page 4: Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as suppliers' competitive positioning is key to take advantage.](https://reader030.fdocuments.us/reader030/viewer/2022033106/56649c9c5503460f9495abfc/html5/thumbnails/4.jpg)
What Can You Do With the Data?
• Understand expectations and requirements
• Determine satisfaction levels
• Develop service and products
• Look at trends and take actions
• Establish priorities, goals and standards
• Evaluate the impact of a policy, product or service change
![Page 5: Furniture and Woodworking Adhesives End-user Survey “Understanding customer needs as well as suppliers' competitive positioning is key to take advantage.](https://reader030.fdocuments.us/reader030/viewer/2022033106/56649c9c5503460f9495abfc/html5/thumbnails/5.jpg)
Key Featured Companies
• Bostik Findley • National Starch• Henkel Dorus • Casco Products • Jowat• H B Fuller • Laboratorios Rayt • Kleiberit • Collano