Fundamentals of Convenience Store Security

Fundamentals of Convenience Store

Security

Understanding how to create a

comprehensive security plan

888.579.5380 | www.tssbulletproof.com

About Jim Richards

Vice President of Total Security Solutions

•Over ten years of experience in the bullet

resistant barrier industry

• Co-founded TSS in 2004 as a family

business, which has now grown to over 25

employees

• Work closely with businesses to make sure

they have the right education and resources

to make good decisions for their security

needs

TotalSecurity Solutions | www.tssbulletproof.com

[email protected]

(517) 223-7807 x201

mailto:[email protected]

About Total Security Solutions

Founded in 2004


Total Security Experts

• Customer service-focused

• Full-service nationwide installation

• Custom barrier design & fabrication

• Full-service manufacturing facility

• Engineers & designers on staff

• Architectural resources

• Millwork capabilities

About Tracy Alldaffer

Founder of Corporate Security Services

•Over 30 years of experience in the

corporate convenience store and gas station

security industry

•Founded CSS in 2013 with a focus on

training, seminars, security

assessments, and consultations.

• Strong emphasis on training and education

to enhance convenience store safety and

security options.


[email protected]

(937) 484-4535 or (937) 207-3641

[email protected]

About Corporate Security Services

Founded in 2013


Convenience Store Security Experts

• Focused on developing solutions

• Security site surveys

• Custom Safety and Security review and

recommendations

• Safety and Security training seminars

• Training seminars on conducting Loss

Investigations

Introduction


• Convenience Stores that are open

24 hours have unique security

concerns

• To understand Safety and Security

best practices, partner with a

trained security professional

Convenience Store Security Challenges


• Varying levels of protection needed

based on the time of day

• Out of date security equipment

• Confusion about: Safety and Security

best practices

• Employee turnover, lack of training, and

lax security plan enforcement

• Our priority is to educate, guide

decision-making, and help build a

comprehensive security plan & solution

for your convenience store

Convenience Store Security Solutions

Before creating a comprehensive security plan or purchasing a security

solution for your business, you must consider the following questions:


• What are the main security issues within the neighborhood?

• What is the risk level of each problem?

• What would be the consequences if this problem occurred?

• What would it take to repair damage?Is there any danger to personal safety?

Convenience Store Security Complications

Creating a security plan without having a complete

picture

• If there’s a perceived threat, you need to conduct site surveys and work

with a security professional to develop appropriate plans

• Beware of overcompensating with unnecessarily expensive solutions

• Beware of overcomplicating daily life in your store with over-the-top

security measures that could have a have negative effect on customer

service and customer interactions

•Experienced consultants understand the unique challenges of the

Convenience Store industry and will help guide your team



Using bullet resistant glass that detracts from customer

– employee interactions

• Bullet resistant barriers are crime deterrents and should be designed to

not effect customer service or sales transactions

•Products like bullet resistant film (Scotch Guard) can waste money and

are not safe in the long run

• Clerks need to be able to do their jobs and assist customers regardless

of the potential of robberies or other criminal activity



Providing a consistent security training schedule for new hires and current employees

•Retail in general has a higher turnover rate, requiring regular training courses and refreshers

• Training should consist of how to keep clerks safe in the event of a robbery or theft situation

• It’s important that clerks understand the potential of criminal activity and are trained on proper procedures to follow.

• Additional security procedures should be considered for late night operations

• Employees should be trained not to confront a criminal in the act of a theft or robbery (Document and Report)



Use of outdated security equipment and practices

•Who is affected if your store experiences a theft or robbery and you

have an old, or less effective, security solution?

• Maintaining repairs on damaged or otherwise outdated lightsis critical

in providing a safe environment for employees and customers

• Best practices for late night store operations


Convenience Store Security Solutions

Most common and affordable security solution for

convenience stores:

• Secure customer transaction areasand outside windows adjacent to

barrier with bullet resistant materials

• Implement common-sense security measures and an emergency plan

with the assistance of a trained convenience store security professional

• Set up a consistent training schedule to make sure new hires and

existing employees understand the importance of following proper

security procedures


Creating a Successful Security Plan


5 Components of a Successful

Security Plan

1. An effective Digital Video Recording System

2. A Cash Management System (Smart Safe)

3. A Bullet Resistant Barrier

4. TRAINING! TRAINING! TRAINING!

5. Robbery Prevention and Reaction Program

Download this checklist! - http://bit.ly/1f8zXRw

http://bit.ly/1f8zXRw






Components of a Security Plan

Digital Cameras and Video Recorders – picture to come



Bullet Resistant Barriers – Typically Level 1 or Level 3

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Barrier Elements• Acrylic or Polycarbonate

• Currency Trays

• Package Passers

• Ballistic Door

• Ballistic Counters

• Ballistic Paneling

• Ballistic Fiberglass

• Bullet Resistant Frames

• Voice Transmission


Select Level 1 Rated Materials

We recommend Level 1 bullet resistant glass for a majority of all convenience store

installations.



Other Considerations

• Protection notification stickers on front door

• Height stickers on inside of front door frame

• Incident report forms in case of robbery attempt

• Well-lit parking lot and fuel dispensing area

• Window displays that don’t block clerk’s view

Case Study


Challenges:

• First store within heavy urban population

• New Construction

• Flexible Security Access

Solution:

• Worked with architect to create a custom

bullet resistant barrier

• Assessed customer’s wishes and perceived

threat to come up with best security options.

Corporate Gas Station Chain –

Detroit, Michigan

Convenience Store Security Questions


Any Questions?

Total Security Products

We offer the following products:


• Bullet Resistant Barriers

• Transaction Windows

• Bullet Resistant Doors

• Ballistic Security Glass

• Bullet Resistant Frames

• Deal, Cash, and Currency

Trays

• Bullet Resistant Passers

• Pass-Through Drawers

• Accessories

• Ballistic Counters

• Quick Ship Products

Connect with Total Security Solutions

How to connect with Total Security Solutions


• Call us at 888 – 579 - 5830

• Visit our blog - www.tssbulletproof.com/blog

• Like us on Facebook – www.facebook.com/tssbulletproof

• Follow us on Linkedin - www.linkedin.com/company/1620950

• Follow us on Twitter – www.twitter.com/TSSBulletProof

http://www.tssbulletproof.com/blog

http://www.facebook.com/tssbulletproof

http://www.linkedin.com/company/1620950

http://www.linkedin.com/company/1620950

http://www.twitter.com/TSSBulletProof

Connect with Corporate Security Services

How to connect with Corporate Security Services


• Call us at 937 – 484 – 4535 (office) or 937 – 207 – 3641 (mobile)

• Visit our website – http://www.cssconsultingsolutions.com

[email protected]

[email protected]

Fundamentals of Convenience Store Security

Education

Transcript of Fundamentals of Convenience Store Security