Fueling Innovation and Growth in the Cloud
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Transcript of Fueling Innovation and Growth in the Cloud
@IntuitInc
Ginny Lee SVP/CIO
Fueling Innovation and Growth in the Cloud
@IntuitInc
Mission: Why we exist as a company…
Financial… making & saving money, grow & profit
“Better Money Outcomes”
Productivity… turning drudgery into time for what matters most
Compliance… without even having to think about it
Confidence… from the wisdom & experience of others
To be a premier innovative growth company that improves our customers’ financial lives so profoundly…
they can’t imagine going back to the old way
…and those who serve them
We serve these end customers
Consumers Small Businesses
Accountants FinancialInstitutions
HealthCare
Players
@IntuitInc
@IntuitInc
Help small businesses be 20% more profitable… Customers revenues ~20% of U.S. GDP, pay 1 in 12 American workers
Help people get the maximum tax refund…
$33B in tax refunds,1 out of every 3
tax returns e-filed
Help families put up to $1,000 back in their pockets…
$550M in consumer savings identified to date
Help accountants be 20% more productive today…
Serve half of all accounting firms
Improving
Lives50M
Improve FI profit per customer by 20%…
1B customers equal to the 5th largest U.S. bank
~
Woven into the Fabric of the Economy
@IntuitInc
Connected Services By the Numbers
$2B
30+ apps
Connected Services Revenue for FY ’10
15+ in mobile –one in every business
In the cloud
@IntuitInc
Mindset
Fueling Innovation and Growth in the Cloud
Innovation Data
@IntuitInc
Mindset
@IntuitInc
From:
Change Agent
Enabling growth and great customer
experience
E2E systemic thinking
To:
Transforming the CIO Role
Service Provider
Driven by cost and efficiency
IT “plumbing”
@IntuitInc
45%
40%
15%
95%
Transforming IT at Intuit
Fundamentals
• Improving Employee Productivity• Ensuring Regulatory Compliance• Keeping the Servers Up and Running
4%Succeed
Transform
Deploying robust business and technology solutions that delivers
great customer experience and business scalability
Creating new business strategies and new innovative
connected services to drive additional revenue growth
1%
2008 Today
@IntuitInc
Customers Rev GrowthStrategy
Think business first, tech second
Technology
@IntuitInc
Intuit Employees
Business Units & Functional Groups
ProductDevelopers
External Customers
Our Customers
“My workplace technology makes me more productive.”
“Our processes and technology help my business grow.”
“I have the right environments to support innovation and scale with security, redundancy and reliability.”
“My personal relationship with Intuit and ‘always-on’ access to its products and services helps me accomplish my important tasks.”
Customers define value
@IntuitInc
Scalability
Inside-Out: Systems
Reliability Security
@IntuitInc
Confident & On-Going Use
Scalability
Inside-Out: Systems
Reliability Security
Outside-In: Customers
UserExperience
Tools
Put customers at the heart of everything you do
@IntuitInc
Business Units
Develop and create new products &
services
Solve important customer problems
IT
Product Development
Operational excellence in
service delivery & infrastructure
Be explicit about roles…
@IntuitInc
Tech Stack Examples RolesLayer
OfferingOfferingOfferingBUs: Ultimate Ownership of Customer Experience
Offerings
Product Infrastructure
Business Infrastructure
Data Center Infrastructure
Accountable: CTOShared PrdtComponents
Web Hosting Platform
Emerging Technology
. . .
Accountable: CIOIntegrated Layer Core Biz Svc Core IT
Svcs. . .
Accountable: CIOComputing Networking Storage
Tools & Automation
… and make everyone accountable
@IntuitInc
Innovation
@IntuitInc
Intuit Hosting Platform
Dev QA ProductionPerformance
FullAutomation/Self-Serve
Manual / Build to Order
FY09
• Dedicated IT engineering team in partnership with PD to create standards and enable rapid prototyping
PD IT
FY11
• Self-service internal cloud hosting
PD
FY10
• Creation of hosting standards … production scalable
• Deploying environment and data center automation
FY12
• Full scale internal and external cloud computing with elastic metering
PharosInternal
ExternalCloud
2-3 Months
2-3 Hours
Break down barriers to innovation
@IntuitInc
Cloud Hosting
Managed Hosting
Rapid time to market and productivity
@IntuitInc
@IntuitInc
Developers
“I have a greatbusiness idea”
End Users
“I have realbusiness needs”
Intuit Partner Platform
“I want to serve & benefitfrom the whole ecosystem”
Build successful businesses together
@IntuitInc
Data
@IntuitInc
Data-as-an-Asset
For Our Customers:For Intuit/Our Employees:
@IntuitInc
CompetitiveAdvantage
Reporting
Never Enter Data/Just Do It For Me
Personalization
Insight to Action
Shift from basic reporting to data driven actions and insights
@IntuitInc
Use data to create customer delight
@IntuitInc
Unlock the value of data
@IntuitInc
Mindset
Fueling Innovation and Growth in the Cloud
Innovation Data