FUEL CONSERVATION & EFFICIENCY INITIATIVES … Conservation WP 250408.pdf ·  · 2011-07-17-...

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FUEL CONSERVATION & EFFICIENCY INITIATIVES AUDIT PROGRAMME Page 1 of 24 Auditor Responsible Audit Reviewed by Audit Month/Year Estimated Man Days OBJECTIVE The fuel conservation & efficiency initiatives work program is develop in order to: - To determine the adequacy of the governance structure in the administration, implementation and monitoring of the fuel initiatives - To identify, review and evaluate the adequacy and accuracy of reporting for the fuel initiatives respectively. - Assess the effectiveness of the fuel conservation & efficiency initiatives implemented by the airline. - Evaluate if the fuel conservation and efficiency initiatives include major elements of best practices in the industry. - Identify gaps in the current initiatives’ practices including design and compliance of controls and project governance. - To provide recommendations for improvement for areas under review.

Transcript of FUEL CONSERVATION & EFFICIENCY INITIATIVES … Conservation WP 250408.pdf ·  · 2011-07-17-...

FUEL CONSERVATION & EFFICIENCY INITIATIVES AUDIT PROGRAMME

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Auditor Responsible Audit Reviewed by

Audit Month/Year Estimated Man Days

OBJECTIVE The fuel conservation & efficiency initiatives work program is develop in order to:

- To determine the adequacy of the governance structure in the administration, implementation and monitoring of the fuel initiatives - To identify, review and evaluate the adequacy and accuracy of reporting for the fuel initiatives respectively. - Assess the effectiveness of the fuel conservation & efficiency initiatives implemented by the airline. - Evaluate if the fuel conservation and efficiency initiatives include major elements of best practices in the industry. - Identify gaps in the current initiatives’ practices including design and compliance of controls and project governance. - To provide recommendations for improvement for areas under review.

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Introduction Airlines have little or no control over the price of jet fuel. Managing fuel efficiency is an attractive strategy that can save an airline between 3 to 8 % of its fuel expense. The environmental benefits of releasing fewer emissions into the atmosphere are an added bonus. However, success requires good metrics, a multi-disciplinary approach within a well structured, systematic program. From the operational perspective, the fuel efficiency initiatives derived from the recommended practices from IATA and airline manufacturers can be incorporated into the line operations by the process owners. However, to be able to measure the effectiveness of these initiatives as well as to continuous monitor and track of the progress of these initiatives, a working group will eventually have to be established Various airlines have established a working committee in developing fuel conservation & efficiency program and the committee is often made up of members from various operational departments within the airlines. The members may consist of;

Flight Operations Airport Operations Engineering & Maintenance In-Flight Operations Network & Revenue Management Cargo Operations

Note: The following work program encompasses the project management aspect of the fuel conservation & efficiency initiatives as well as the process improvement aspects of line operations. The improvements and the fuel initiatives within this work program do not cover all initiatives practised by participating airline auditors and it is not exhaustive in their audit scope and testing. Further enhancement is required for more specific audit procedures and detailed testing. This work program had been jointly developed by the participants of the IAAIA Fuel Workshop in Kuala Lumpur from 15-16April2008, namely:

1. Cody Santos, Continental Air 2. Furqan Kamlani, Emirates 3. Menghistu Amare, Ethiopian Airlines 4. Robert Campos, Etihad Airways 5. Robert Engelbarts, KLM 6. Nestor Macaraniag, Philippine Airlines 7. Facilitators: Yeo Hock Kim & Gabriel Chang Thai Yau, Malaysia Airlines

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S.No Area of Audit

A

Fuel Conservation & Efficiency Program

- Fuel Conservation & Efficiency Working Committee

B

Flight Operations - Flight Planning - Route Analysis - Standards setting (fuel consumption etc) - Flight Dispatch

C

Airport Operations - Fueling & Tankering - Aircraft Water & Waste Servicing - APU utilization - Weight & Balance - Baggage/ Cargo Handling

D

In-flight Operations - Catering Services - In-flight Sales (duty free items) - In-flight Services (Magazines & amenities)

E

Operations Control Centre - Flight Monitoring - Flight Cancellations & Aircraft Swaps - Air Traffic & Terminal Control

F

Engineering & Maintenance - Engine & Aircraft cleaning - Monitoring of Service Bulletin and Modification Bulletins - Flight Kits

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A. Fuel Conservation & Efficiency Program 1. Fuel Conservation & Efficiency Working Committee Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Ineffective fuel initiative implementations

Working committee governing structure

1. Determine if there is a cross-functional fuel conservation committee setup to monitor and manage the fuel initiatives.

2. Check if the structure of the fuel conservation committee finalized and the chairperson is selected.

3. Determine if adequate empowerment/ endorsement is given to the chairperson and committee to implement the fuel conservation initiatives.

Selection of the fuel initiatives

1. Determine if the fuel initiatives are identified for implementation into the operational process.

2. Determine if the recommended practices from IATA, aircraft manufacturers are considered for implementation.

3. Determine if the initiatives are prioritize according to fuel conservation returns.

Accountability assignment for the respective initiative

1. Determine if there are specific drivers/ departmental units are identified to be accountable for each respective initiative in their area.

Target setting – KPIs

1. Determine if the objectives of the fuel conservation working committee is set and concurred by every committee member.

2. Determine if there are specific targets/ KPI on fuel conservation is identified for each initiative.

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3. Determine how the KPIs are formulated and its effectiveness in assessing the success of the initiatives.

4. Determine if there is an overall KPI set for the fuel conservation committee.

Communication/ feedback avenue between all stakeholders

1. Determine the frequency of meetings between stakeholders. 2. Determine if meeting minutes are available and all issues are

captured and addressed accordingly. 3. Determine if the overall KPI for the working committee is

presented to the Senior Management of the airline.

Inadequate monitoring and tracking of fuel initiatives. No continuation in the fuel initiatives after initiation.

Tracking of fuel efficiency/ conservation measurements

1. Determine if the fuel conservation performance data are monitored and documented for effectiveness rating.

2. Assess the effectiveness and adequacy of the data collected. 3. Assess the accuracy of the data. 4. Evaluate the fuel cost reduction or savings that have been

incurred. 5. Determine the accuracy of the data being reported to the

working committee.

Monitoring of the fuel efficiency conservation measurements

1. Obtain the trend of fuel savings over a period of time. Determine if the trend and data is deliberated in the committee.

Adverse impact on operations due to implementation of the initiatives

Cost benefit analysis (CBA) on fuel initiatives

1. Determine if CBA is carried out on each respective fuel initiatives. If yes, obtain the reports.

2. Determine if the implementation of the fuel initiative is in breach of any regulations or company policies.

Communication avenue for all stakeholders

1. Determine if there were any concerns raised by the stakeholders and if all issues are addressed accordingly.

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2. Assess the impact of the fuel initiatives on the service and operational standards.

Process Notes & Test Results B. Flight Operations 1. Flight Planning Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Reliability and accuracy of information in the flight plans (airport conditions, weather, flight parameters)

Subscription to Weather Info Services / Flight Info System (FIDS) and other flight info service providers

1. To check if there are any subscriptions to any/ latest weather info services.

2. If yes, to check if the users are using the information in flight planning.

Review & Supervisory controls

1. To check if the flight plans are reviewed prior to finalization by the supervisory personnel.

2. If yes, to check if the discrepancies are noted and reported to the proper authorities.

Equipment/ System failures

Back up process & procedures 1. To ensure there are contingency/ backup policies and procedures in place in the event of system failures.

2. To ensure that the procedures and guidelines are clear and documented.

3. To check if the guidelines are properly communicated and understood by the users.

Business Continuity Plans To check if there is a BCP developed.

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Flight planners competency Training & Qualification of Flight Planners

1. To check if the flight planners are adequately trained to perform their function.

2. To ensure that the flight planners are certified and holding a valid license.

3. To check if there is a training program for all personnel at all levels.

Process Notes & Test Results 2. Route Analysis Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Inadequate utilization FIDS (ie. Jeppesen documents, flight info) for route planning

Subscription to Weather Info Services / Flight Info System (FIDS) and other flight info service providers

1. To check if there are any subscriptions to any/ latest weather info services.

2. If yes, to check if the users are using the information in flight planning.

Review & Supervisory controls

1. To check if the flight plans are reviewed prior to finalization by the supervisory personnel.

2. If yes, to check if the discrepancies are noted and reported to the proper authorities.

Lack of CBA on route vs. cost.

SOPs on CBA requirement and the preparation of flight plans

1. To check if there are any procedures or guidelines to perform the CBA

2. To ensure that the procedures and guidelines are reviewed and updated on a regular basis.

3. To ensure that the procedures and guidelines are complied with.

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Points to consider: 1. To ensure that the flight plans are prepared at the optimum

flight level. 2. To check if there are any other alternative routes considered. 3. To check if the plans are properly approved by the

supervisors or the managers. 4. To check if there are any justifications on the routes/

deviations chosen. 5. To check if the approved plans are analysed with the actual

utilization. 6. To check if there are any investigations and reporting of all

violations from the final approved plans. 7. To ensure that all discrepancies in the various flight plans

are explained and documented.

Inefficiency utilization of Cost Index for specific routes

Updated Cost Index Info 1. To check if efficient cost index utilization is part of the flight planning.

2. To check if the appropriate cost index is being used in the flight plans.

3. To check if the CIs are updated and reviewed for planning purposes.

4. To determine if all the cost elements/ factors are considered in the calculation of the cost index.

Training for the pilots 1. Determine if the pilots are given sufficient training on cost index utilization in the flight management system during flight.

Process Notes & Test Results

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3. Standards setting (Fuel Consumption, etc) Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Incorrect aircraft specific standards used (taxi, alternate, reserved fuel, etc)

Review and updating of standards used

1. To determine how the fuel standards are developed. 2. To check if there are regular reviews on the standards and to

determine the last review date. 3. To ensure that the standards are compared with the actual

consumption of fuel. 4. If yes, to ensure that the discrepancies or variances are

reported and investigated.

Incorrect fuel specifications (fuel specs – density)

Complete quality / product specification & certification

1. To determine if there are formal written policies & procedures.

Points to consider: 1. To check if there are any fuel specifications from the

suppliers. 2. To determine if the specifications of the fuel product are

clearly indicated in the contract with the supplier. 3. To determine if there is inspection, testing and measure of

the quality and volume of the fuel delivered. 4. To check if the fuel density is measured at the source or at

the point of delivery (mass versus volume – density variances)

5. If there are inspections, testing and measurements carried out, are there any review on the rejected delivery, if any.

6. To check if the proper equipment are utilized to test the quality of the fuel delivered.

7. To check is the fuel receiving personnel are trained in the quality testing of the products delivered.

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Excessive fuel burn

Benchmarking with other airlines and engine manufacturers

1. To determine if there are any benchmarking of the fuel burn data with other airlines, aircraft manufacturers, or IATA.

2. If yes, to check if the information is used to improve the fuel conservation initiatives.

Monitoring, analysis and reporting of fuel burn (by a/c type, pilot & route)

1. To determine if there is a system used to track and monitor the fuel consumption.

2. If yes, to check if the fuel burn data is regularly monitored and reviewed.

3. To determine if the excessive fuel burn reports are investigated and addressed.

4. To determine if there are any initiatives or programs implemented to address the excessive fuel consumption.

Process Notes & Test Results 4. Flight Dispatch Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Inefficient flight planning

Review of distribution, coordination and dissemination of final approved FP

1. To ensure that the latest flight plans are received from Flight Planning department on a timely basis.

2. To ensure that the flight plans are duly executed, complete, and filed accordingly.

Review & Supervisory controls

1. To determine if the flight plans are reviewed by the supervisors.

Penalty/ corrective action policy

1. To determine if there are any penalty policies on flight plan violations.

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Incorrect or delay in dissemination/receipt of information (e.g. payload, weather, etc)

Performance monitoring for third party service providers

1. To determine if the SLAs are signed and complied with. 2. To check if the SLAs are regularly reviewed. 3. To determine if there are any violations and applicability are

reported and investigated. 4. To check if any last minute changes are recorded,

considered, and effected accordingly. 5. To check if there is any review of the work performed. To

determine the adequacy of the level of review.

Written formal SOP for internal use.

1. To determine if the standard operating procedures are documented for reference.

2. To determine if the SOP are regularly reviewed and updated.

3. To ensure that the SOP are complied with.

Process Notes & Test Results C. Airport Operations 1. Fuelling & Tankering Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Incorrect refuelling of aircraft (Mismatch between equipment & aircraft-type)

Training of Fuellers & Technicians

1. To ensure that all the fuellers & technicians are properly trained and licensed to service the different types of aircraft and equipment.

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Excessive fuelling (Quantity)

Training

1. To ensure that all the fuellers & technicians are properly trained and licensed to service the different types of aircraft and equipment.

Correct and accurate fuelling info in the flight plan

1. To check if there is any regular review performed on the flight plan to ensure that the fuel quantity uplifted complies with the fuel requirement as stated in the flight plan.

Approval of additional fuel uplift

1. To check if the request for additional fuel quantities is reported, justified, and approved.

Malfunction in fuel gauges (bowsers, aircraft, equipment breakdown, etc)

Preventive maintenance program

1. To ensure that the equipment is properly maintained. 2. To determine if there are records of maintenance and

maintenance schedules. 3. To determine if the fuel gauges have undergone regular

calibration.

Incorrect levelling of the aircraft

Initial & Refresher Training of Refuellers

1. To ensure that the fuellers are properly trained and licensed to perform their function.

Checklist for a/c refuelling 1. To determine if there is a checklist for completion before refuelling the aircraft.

2. If yes, to ensure that the checklist is regularly reviewed and updated.

Lack of/ inadequate fuel uplift policy (tankering, fuel order)

Clearly defined Fuel Policy 1. To determine if there are any policies on fuel uplift. 2. If yes, to ensure that the fuel policies are clearly defined. 3. To determine if the policy is reviewed, updated, and

approved on a periodic basis.

Delay in ACARS transmission (fuel details, payload details)

Clear SOPs on ACARS usage 1. To determine if there are any delays in the ACARS transmission.

2. If yes, to ensure that the delays are being monitored and

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addressed.

Process Notes & Test Results 2. Aircraft Water & Waste Servicing Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Excessive/ inadequate uplift of water/waste

SOPS on water/waste servicing 1. To determine if there are any Standard Operating Procedures (SOP) for water servicing and if it is regularly updated.

2. To ensure that the SOP are clearly communicated. 3. To determine if there are any comparison on actual practice

and the standards as per the SOP. 4. If yes, to ensure that the deviations are investigated,

reported, and addressed.

Poor performance on the aircraft water & waste servicing

Availability of SLAs / internal SOPs

1. To determine if the SLAs are signed and complied with. 2. To check if the SLA are regularly reviewed. 3. To determine if there are any violations and applicability are

reported and investigated. 4. To check if any last minute changes are recorded,

considered, and effected accordingly. 5. To check if there are any review of the work performed. To

determine the adequacy of the level of review.

Process Notes & Test Results

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3. APU utilization Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Non-availability of GPU at stations

Update on station resources

1. To check if there are regular (annual) review/ inspection conducted on the stations.

2. If yes, to check if the review results are adequately addressed and closed.

3. To determine the adequacy of the scope of review.

Availability of the SLAs with the GHA

1. To determine is the SLA are being reviewed. 2. To check if there are any penalty clauses for non-

performance/ compliance of the GHA.

Excessive use of APU

SOPs on APU usage 1. To determine if the APU data are collected, reviewed, and analysed.

2. If yes, to ensure that the root causes are analysed and adequately addressed.

3. To determine if there are any monitoring and reporting of APU utilization/ data.

Points to consider: 1. To determine if there are any requirements on APU usage in

the SOP. 2. To check if the SOP are regularly updated. 3. To ensure that the deviation/ violations of the SOP are

investigated and reported. 4. To check if there any penalties imposed on these violations.

Process Notes & Test Results

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4. Weight & Balance Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Un-manifested/ Inaccurate payload information

Standard Operating Procedures of Ground Handling Agent and Airport Service Team

1. To ensure that the SOP is available and is most current to address the potential risk.

Pre/ Post-Flight check procedures

1. To ensure the cargo is re-weighed before uplift. 2. To ensure that the weight is correctly reflected in loadsheet. 3. To ensure that the GHA correctly updates the passenger and

baggage load in the loadsheets.

Oversight Audit (Safety audits)

1. To check on the frequency of the audits. 2. To review the latest safety audit report. 3. To ensure that any outstanding issues are addressed as

highlighted in the previous audit report.

Obsolete Dry Operating Weight used

Regular review of weight schedule (As per regulatory requirements and after major modifications)

1. To ensure that the aircraft maintenance check report is available and any impact on the weight is recorded.

2. To ensure that there are calibration reports available. To ensure that it is certified by technical services approval holders.

3. To ensure that the aircraft weighing schedule is available. To check on the last weighing date of the individual aircraft and any major modification activities.

Uncertified load planners - inefficient load planning, safety

Regular training plans 1. Determine the frequency of the training programs. 2. To ensure that the content of the training programs are

current.

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Valid licence by load planners

1. To ensure only valid license holders are performing the load planning functions.

Process Notes & Test Results 5. Baggage/ cargo handling Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Inefficient utilization of ULD-types

Valid training carried out (available license or certificate of approval)

1. To ensure that only competent GHA staff are responsible for the cargo build-up (training and license holders)

2. To ensure that the baggage is captured correctly in the baggage system.

Oversight by airline service team

1. To ensure load plans are signed off by airline service team. 2. To ensure that the loadsheets are certified by the pilots.

Oversized/ overweight carry-on/ hand-carry baggage

Compliance with policy and procedures on check-in in regards to carry-on baggage. (size & volume of carriage)

1. To ensure that the policies and procedures (p&p) are available.

2. To ensure that the p&p are communicated to the check-in staff and enforced.

3. To ensure that there is constant vigilance of the check-in staff on the carry-on baggage.

Process Notes & Test Results

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D. In-Flight Operations 1. Catering Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Excessive carriage of catering equipment/ meals

Catering of meals as per booked/ forecast load

1. To check if the meal wastage/ top-ups are monitored and tracked.

2. To ensure that the catering chits are signed off by the cabin crew.

Available standards of catering equipment uplift

1. To check the actual uplift of equipments with the standards. 2. To ensure that the standards are current.

CBA carried out on the catering service (double or single catering)

1. To check on the frequency of review (CBA) on catering requirements.

2. To ensure that the establishment of the new caterers are communicated to the In-Flight department/ Head Office.

Weight reduction opportunities not explored (equipment specifications, galley design)

Airline initiation on galley weight reduction

1. To ensure that there is review of the service bulletins/ modification bulletins on galley equipment.

2. To check if there are any CBA on galley equipment change

Process Notes & Test Results

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2. In-Flight Sales & Services Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Unnecessary carriage of in-flight sales items/ over provisioning of in-flight sales items

Uplift standards are available 1. To ensure that the standards are available and current. 2. To ensure that the standards are reviewed on a periodic

basis. To ensure the actual sales of items are reviewed by route.

3. To ensure the standards are enforced. To ensure adjustments are made to the uplift as per the analysis.

Benchmarking of uplift standards against other airlines

1. To check on any market research carried out. 2. If yes, obtain reports and ascertain if the findings are being

analysed for consumption.

Customer preference survey on in-flight items

1. To check on any market research carried out. 2. If yes, obtain reports and ascertain if the customers’

preferences are being analysed in the decision making process.

Excessive uplift of in-flight service items (magazines, newspaper etc)

Availability of loading guide for in-flight items

1. To check on policy and procedures/ standards are complied with. (Uplift items versus standard uplift)

2. To ensure the uplift of minimum/ required items.

Process Notes & Test Results

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E. Operations Control Centre 1. Flight Monitoring Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Ineffective/ inaccurate flight monitoring

Comprehensive training plans/ programs

1. To check on the training schedules for effectivity and completeness.

2. To ensure the training program contents are current.

Documentation of flight monitoring experience

1. To check on experience as per aircraft type/ route specific. 2. Assignment of flight controllers according to aircraft-type

Regular oversight by the managers/ senior flight controllers

1. To check on flight report review by the senior flight controllers/ managers.

2. To ensure action points are carried by relevant departments involved in flight planning.

Inadequate information/ data for tactical decision making (Ground Handling rates, cost index etc)

Updates of flight/ ground details (ground handling rates, cost index etc.) in the flight management system

1. To match latest ground handling rates/ civil aviation charges against system details.

2. To ensure that the information is available and used in flight monitoring.

3. To ensure procedures are available and complied with for regular updates.

Communication of connecting flight schedules

1. To ensure that the information is available and taken into consideration.

2. To ensure CBA is carried out on utilization of cost index.

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Rejection of pilots on recommendations from Ops Control

Available policy on the review of pilots performance on fuel consumption

1. To ensure that the policy is available and current. 2. To ensure the policies are enforced.

Poor real-time tracking or monitoring

Availability and utilization of ACARS

1. To check on the availability of the ACARS 2. To ensure that the ACARS is used. 3. To check on alternative system if ACARS are not available/

used.

Poor communication of flight details to pilots (fuel consumption)

Review on fuel consumption of the flight.

1. To carry out benchmarking or analysis on fuel consumption of the pilots.

2. To check if the communication of fuel consumptions is carried out to the pilots (de-brief).

Process Notes & Test Results 2. Flight Cancellation & Aircraft Swaps Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Incorrect aircraft-type utilization (route specific, payload consideration)

CBA on aircraft utilization on specific routes

1. To ensure that CBA is carried out and updated periodically. 2. To ensure authorization is given for any deviation against

CBA results.

Necessity for de-fuelling

CBA on de-fuelling against assignment to other routes

1. To ensure that there are procedures for last minute fuel top-up.

2. To ensure that there are authorization for the fuel top-up and de-fuelling.

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Lack of policy on flight cancellation (low seat factors etc)

Available policy on minimum load factors

1. To ensure that the policy is available and current. 2. To ensure the policies are enforced.

Process Notes & Test Results 3. Air Traffic & Terminal Control Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Lack of air traffic control modern facilities at station and infrastructure (runways, aero-bridges, bays)

Benchmarking on air traffic control facilities at stations

1. To obtain the benchmarking reports from IATA, if available. 2. To check if there are any liaison with airport authorities on

the facilities. (AOC meeting minutes, etc)

Selection of airports to service the aircrafts

1. To check if there are standards for minimum requirements on airport facilities.

2. To check if there are any CBA carried out on the selection of airports (cost considerations, facility availability etc).

3. To check if the standards are complied with.

Contracts with airport authorities on assigned terminals/ parking bays.

1. To check if there is any offer by the local civil aviation authorities on designated parking bays.

2. To check if there are any contracts with the airport authorities.

3. To check if the contract is valid/ current and enforced.

Process Notes & Test Results

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F. Engineering & Maintenance 1. Engine & Aircraft Cleaning Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Engine degradation – poor engine performance, untimely communication of maintenance schedules and engine conditions

Compliance to the aircraft engine maintenance manual

1. To ensure that the engine maintenance manual is available. 2. To check on compliance and current revision of the manual. 3. To check if the service bulletins and modifications are

reviewed and action is taken. 4. To ensure that there are constant monitoring of engine

performance.

Untimely/ Irregular water wash of aircraft/ engines (aerodynamic deterioration)

Schedules for water wash for the aircraft/ engines

1. To review the schedules are current and aircraft/ engine age are taken into consideration for the frequency of water wash.

2. To ensure that the water wash schedules are taken into account during maintenance work plans.

3. To ensure that the logs are maintained for water wash and signed off by supervisory personnel.

Process Notes & Test Results 2. Monitoring of Service Bulletins & Modifications Bulletins Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Improper CBA on execution of SB/ MB

Review of the SB/ MB received

1. To ensure that there are CBA carried out on the SB/ MB received.

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2. To check if there is an oversight function on the selection SB/ MB.

3. To ensure that the technical manuals are updated with the SB/ MB

4. To ensure that the SB/ MB are executed, if selected.

Poor monitoring of aircraft/ engine developments (CBA)

Monitoring of SB/ MB received

1. To check if there are any departments responsible for the SB/ MB receipts (Technical services department)

2. To ensure that the SB/ MB receipt are logged in the system. 3. To ensure that the SB/ MB are communicated to the relevant

technical services section/ department.

Process Notes & Test Results 3. Flight Kits Potential Risk Expected Controls Audit Testing/ Questions WP Ref./

Completion Date

Initials

Non-availability of spares at line stations

Spares inventory (bonded stores)

1. To check if there is any CBA carried out for the stores versus flight kits.

2. To check if the spares inventory are sufficient against trend of usage.

Excessive provision of spares in flight kit

Availability of the MEL (Minimum Equipment List) items

1. To ensure that there are standards in the MEL listings. 2. To check if the MEL listing is reviewed and complied with.

Lack of leverage on pooling arrangements

Availability of pooling arrangements

1. To check if there is any CBA carried out for flight kit, own spares, or pooling arrangement.

2. To ensure that the available spares are suitable for the aircraft.

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3. To ensure that the pooling arrangements are reciprocal.

Process Notes & Test Results