From Victims to Partners...

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From victims to partners – engaging the public

Ben Page, Chief Executive, Ipsos MORI

ben.page@ipsos.com

31%

19%

33%

31%

13%

19%

7%

8%

Many think government has done too much...

Base: 1,002 adults in Great Britain aged 16+. Split sample between the two statements. Fieldwork dates: 13-19 May 2010

In recent years government and public services have tried

to do too much, and people should take more responsibility for their own lives (Base: 512)

I am worried that government and public services will do too

little to help people in the years ahead (Base: 490)

Strongly agree Tend to agree Tend to disagree Strongly disagree

Q Please tell me to what extent you agree or disagree with the following statement.

Source: Ipsos MORI

26

35

39

14

12

26

38

31

27

14

11

4

Trust in politicians low, but...

Base: All adults aged 15+ (1,001), fieldwork dates: 19 August – 25 August 2011

% Tend to disagree % Strongly disagree% Tend to agree% Strongly agree

Q To what extent do you agree or disagree with the following statements?

Source: Ipsos MORI

When it comes to the quality of local services it is time we

stopped blaming the politicians and started making the effort to

sort things out for ourselves

Society is not run to help people like me

In general, the people in charge know best

But ultimately the public support the “enabling state”, the “nanny state”

and even the “nudging” state

So far trends in wrong direction

Proportion who have given any unpaid help to non-relatives in the last 12 months

Base: All valid responses from core sample in England (~8,000 surveyed per wave) Source: Citizenship Survey

Base: England c.8,700 adults aged 16+ (Citizenship Study 2009/10)

IMD Deciles (England)

Formal volunteering in last 12 months

% of respondents

Informal volunteeringin last 12 months

England

Volunteering and giving on a downward slide - can explain by background characteristics…

General support for greater involvement from the voluntary

sector – especially in non-core services

Private sector seen as efficient by some– But concerns about the impact of the profit motive

Low awareness and misunderstanding of third sector role

– Do they have the right skills?

– Can volunteers really provide services?A lot of services would obviously be better if there was competition…but there has got to be certain services that are provided no matter what and don’t work for a profit, they have a conscience.

Female, 16-24, London

With the best will in the world, a voluntary person is not as skilful at the job as someone who was employed and paid to do the job, we would hope anyway.

Male, 65+, Kent

Mixed views of private sector involvement - and low awareness of voluntary/charity sector capabilities

Source: Ipsos MORI/2020 Public Services Trust, 2010

13%

28%

20%

20%

16%2%

Two in five don’t mind who provides health services as long as they are free of charge

Q To what extent do you agree or disagree with the following statement: “As long as health services are free of charge, it doesn’t matter to me whether they are provided by the NHS or a private company”

Don’t know

Strongly disagree

Tend to disagree

Neither agree nor disagree

Tend to agree

Strongly agree

41%36%

Base: 993 English adults 18+, interviewed face-to-face, 18-24 February, 2011 Source: Ipsos MORI /Nuffield Trust

11

53

37

11

16

18

30 17

17

% Charities / NFP orgs % Private companies % Public authorities % Don't know

Source: Ipsos MORIBase: 1,001 British adults, 20-26 November 2009

Providing a caring and compassionate service

Understanding what service users need

Charities and not for profits are top-of-mind for care

Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at…

12

29

21

27

29

25

30 19

20

% Charities / NFP orgs % Private companies % Public authorities % Don't know

Source: Ipsos MORIBase: 1,001British adults, 20-26 November 2009

Providing the best quality of service for the money

Providing a professional and reliable service

Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at…

Attitudes to best provider for quality of service are more mixed

13

25 16 39 20

% Charities / NFP orgs % Private companies % Public authorities % Don't know

Source: Ipsos MORIBase: 1,001British adults, 20-26 November 2009

Deciding exactly what type of service should

be provided

Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at…

…and charities / NFPs do need to fit into context of wider service provision

812

171720

27262525

344537

465755

6257

7074

8881

74727168

636260

5547

4039

3431292926

19171480

11110

DoctorsTeachers

ProfessorsJudges

ScientistsClergyman/Priests

The PoliceTelevision News Readers

Social workersThe ordinary man/woman in

Civil ServantsManagers in the NHS

PollstersTrade Union officials

Local councillorsBusiness Leaders

BankersManagers in local government

JournalistsGovernment Ministers

Politicians generally

% Not trust % Trust

Need to engage trusted public servants...

Q. “For each, would you tell me whether you generally trust them to tell the truth or not?”

Base: 1,026 United Kingdom adults aged 15+, 10-16 June 2011 Source: Ipsos MORI/BMA

10%

10%

19%

24%

26%

26%

19%

49%

44%

28%

26%

24%

21%

32%

What the CJS said to the public under Labour

Q. Which of these phrases best describes the way you would speak about the Criminal Justice System as a whole?

Overall

Police

Prisons

Magistrates’ courts

CPS

Crown court

Probation

% Be critical % Speak highly

Source: Ipsos MORI, 2006Base: Wave 4 All staff within CJS agencies (2,402). Fieldwork: 1st June – 12th July 2006

Doctors

GPs

70%

Critical Favourable

3%

71% 7%

23%40%

Similarly, medical professionals got better paid and put the boot into the NHS

NHS senior clinical managers

Practice nurses 15%47%

Hospital nurses 10%42%

40%

43%

13%

4%

Finally - leaders or led??

The public don’t respect people in authority enough

Don’t know

Q Which of the following do you think is the bigger problem in Britain today?

Base: All adults aged 15+ (1,001), fieldwork dates: 19 August – 25 August 2011 Source: Ipsos MORI

People in authority haven’t done enough to deserve the

public’s respect

Neither

Partners not Victims

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