Frederick E. Hairston, Jr.

(773) 620-5547 * fhairston2262@gmail.com * www.linkedin.com/in/fredhairstonworkforcetraining/

Workforce Development | Classroom/Online Training Delivery | Management Collaboration and Support

SUMMARY OF QUALIFICATIONS

Dynamic Senior Training Specialist with 10+ years of comprehensive experience in career development, instructional design and customer service.

Effective in developing and implementing individual/group training sessions utilizing a variety of instructional techniques and exceptional verbal/written communication skills.

Proficient in conducting online, classroom training courses to meet a variety of organizational and department Needs; employs PowerPoint, Prezi, GoToTraining and other training delivery modalities.

Skilled in interacting with and adapting to diverse clients and demanding training situations. Promotes an engaging yet professional atmosphere that values attentive, proactive customer service.

CORE SKILLS Workforce Development Vocational Counseling Job Readiness Assessment Group Facilitation

Staff Onboarding Management Collaboration and Support Instructional Design

Online Training Delivery Proactive Customer Service Microsoft Word, PowerPoint, Excel; SharePoint; Prezi

PROFESSIONAL EXPERIENCE National Able Network, Chicago, Illinois

Senior Training Specialist 11/2014-Present

Develops, designs and administers timely, relevant training sessions for agency clients, staff and community employers; strives to ensure participants grasp session content to address barriers to employment and increase job search outcomes.

Partners with program leaders and technical support to confirm course material reflects current workforce development trends, program requirements, client needs and effective training delivery.

Develops complex PowerPoint and other classroom-based and online-learning materials to address multiple types of adult learning styles.

Performs comprehensive new staff onboarding procedures and scheduling to maintain and surpass training department standards and performance expectations.

Training Specialist 11/2010-11/2014

Delivered Professional Workforce Development sessions addressing a variety of job readiness concepts (résumé development, effective interviewing skills, job search planning, networking, social media); session size varied from 3-25 clients per session (classroom), 8-63 (remote); served 2000+ clients during current fiscal year.

Obtained feedback from case management and other agency staff on training programs’ quality

and effectiveness; conducted program evaluations as needed; augmented/developed future trainings based on feedback received which improved training strategies and customer satisfaction.

Developed and facilitated the Chicago Transit Authority (CTA) Professional Development 3-day workshop focusing on effective training and presentation techniques; lessons learned directed future employer interactions and service delivery approaches.

Client Services Representative 7/2009-11/2010

Maintained 100+ client caseload; monitored clients’ progression through employment/training

services (initial intake, assessment, vocational counseling, training, certification, job placement).

Prepared and maintained client files, including documentation of clients' demographic, eligibility/suitability information, services provided and achieved outcomes; all files met 100% of audit requirements.

Informed clients of job openings and details such as job responsibilities, compensation and working conditions; provided direction and advice based on clients’ skill levels and current employment trends which improved client job search results.

Frederick E. Hairston, Jr., pg. 2

American InterContinental University Online, Hoffman Estates, Illinois 2/2009-5/2009 National Admissions Advisor

Resolved 80+ education-based inquiries from students/family members on a daily basis.

Enrolled students in the institution’s Associates and Bachelors Degree Programs; monitored and advised students throughout progress from enrollment to graduation.

Maintained contact with Admissions, Academic, Financial Aid and other department advisors to address pertinent issues and facilitate students’ success.

Thresholds Psychiatric Center, Chicago, Illinois 11/2000-11/2008 Community Support Team Leader

Supervised staff of 10 to address client problem solving, vocational and financial status issues for the program’s 300 clients.

Addressed 50+ client/staff issues daily via inbound calls and in-person contact; provided community-based referral information as needed to connect clients with desired services.

Increased client satisfaction by 31% by training staff on how to implement effective customer service and case management strategies.

Interviewed and hired job applicants, matching candidate qualifications with employers' needs; mentored and directed employees to achieve and surpass desired core competencies.

Assistant Vocational Team Leader 11/1995-11/2000

Evaluated, selected and recommended clients for hire; achieved annual placement quotas which generated $250,000 in additional revenue.

Met with community employers to develop client employment opportunities; research/follow-up activities promoted ongoing professional relationships which in turn fostered multiple client placements.

Conducted on-the-job training sessions to teach and demonstrate work task procedures; clients reported increased confidence and productivity due to on-site instruction.

Counseled clients on personal, social, or behavioral problems affecting their employment status which improved job retention.

EDUCATION

Master of Arts, Human Resource Development Northeastern Illinois University, Chicago, Illinois

Bachelor of Science, Psychology Wright State University, Dayton, Ohio

PROFESSIONAL AFFILIATIONS American Society of Training & Development, Chicago Chapter (CCASTD) International Association of Facilitators (IAF) National Association of Workforce Development Professionals (NAWDP)

COMMUNITY OUTREACH Barriers to Employment and Job Search Successes presentation, 2/2012

LIFT-Chicago Regional Summit Facilitated discussion with LIFT-Chicago case managers on the various barriers that unemployed and underemployed clients encounter and the solutions behind finding job success.

Career Counseling, First United Methodist Church of Oak Park 2/2009-Present Provide workforce development training (résumé writing, effective interviewing skills, job search planning) to church congregants. Career Counseling, Regency Terrace Condominium Association 1/2011-Present Provide employment support services (résumé writing, effective interviewing skills) to condominium association and surrounding community residents.