A Week in the Life of a Profiler By Craig Hairston Midlands Technical College.
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A Week in the Life of A Week in the Life of a Profiler a Profiler By By Craig Hairston Craig Hairston Midlands Technical Midlands Technical College College
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Transcript of A Week in the Life of a Profiler By Craig Hairston Midlands Technical College.
A Week in the Life of a A Week in the Life of a ProfilerProfiler
By By
Craig HairstonCraig Hairston
Midlands Technical CollegeMidlands Technical College
Day OneDay One Pre-WorkPre-Work Day TwoDay Two Profiling SessionProfiling Session Day ThreeDay Three ReplicationReplication Day FourDay Four Report WritingReport Writing Day FiveDay Five PresentationPresentation
Day 1 Pre-WorkDay 1 Pre-WorkSources of InformationSources of Information
Job DescriptionJob Description Standard Operating Procedures Standard Operating Procedures
(SOPs)(SOPs) ObservationObservation Interviews with SMEsInterviews with SMEs Interview with SupervisorInterview with Supervisor Profiles from similar jobsProfiles from similar jobs O*NET Database Database
Day 2 ProfileDay 2 Profile
LaptopLaptop PrinterPrinter CopierCopier Video or DVD playerVideo or DVD player Meeting or Conference Meeting or Conference
roomroom SMEs (available all day)SMEs (available all day)
SEWK Conference Technical SupportInitial Task list
1 Builds Conference program using computer utilities such as Microsoft Word and Adobe In Design to build print ready files for final printing.
2 Checks program for spelling, layout, times, and locations with speakers and other committee members.
3 Loads PowerPoint presentations into laptop using presenter's name so the program can be easily located at the beginning of the presentation.
4Works at different locations when requested or required such as checking all rooms for proper PC connections, relieving registration staff, and
loading presentations when requested.
5 Works in teams to produce a quality product in a timely manner by sharing responsibilities for the various presentation rooms.
6 Dismantles equipment at end of conference and returns to owners or proper location.
7Prepares paperwork and/or completes computer based reports such as agenda status at required times to track requirements for speaker
presentations.
8 Uses Internet tools to download Speaker files for tracking requirements and building program.
9 Sets up computers and projectors in conference presentation rooms and ballroom by using computer hardware experience of set up.
10Responds to committee requests for changes in agenda, equipment, location, and any other special requests to ensure that the convention
activates can be completed to the satisfaction of the attendees.
11 Transfers files to portable memory device (memory stick) to transfer PowerPoint presentations to appropriate conference presentation rooms.
12 Troubleshoots work-related problems by using job experience, job knowledge, and communicating with others to solve problems.
13 Uses email to communicate with committee members, speakers, and hotel staff to make proper arrangements and gather required information.
14 Works safely to prevent on-the-job injuries by following all safety rules and regulations at all times.
15 Attends meetings as required to share information on conference process, requirements, and other conference related issues.
16 Identifies room layout and equipment needed for hotel staff to ensure rooms are laid out for type of presentation.
17 Performs periodic maintenance on the various PCs and projectors to ensure that the machines will display conference presentations.
18Performs general housekeeping duties such as cleaning work area to ensure safe and clean work environment at required times or as time
allows.
19 Suggests improvements in work methods and procedures by verbally sharing information with other committee members.
20 Assists with changing signs for room identification during convention.
SEWK Conference Technical SupportTask list
1 Builds Conference program using computer utilities such as Microsoft Word and Adobe In Design to build print ready files for final printing.
2 Checks program for spelling, layout, times, and locations with speakers and other committee members.
3 Loads PowerPoint presentations into laptop using presenter's name so the program can be easily located at the beginning of the presentation.
4 Works at different locations when required such as checking all rooms for proper PC connections and loading presentations when requested.
5 Works in teams to produce a quality product in a timely manner by sharing responsibilities for the various presentation rooms.
6 Dismantles equipment at end of conference and returns to owners or proper location.
7 Prepares paperwork and/or completes computer based reports such as agenda status at required times to track requirements for speaker presentations.
8 Uses Internet tools to download Speaker files for tracking requirements and building program.
9 Sets up computers and projectors in conference presentation rooms and ballroom by using computer hardware experience of set up.
10 Delivers programs, pocket agendas, and other equipment to the conference location.
11 Responds to committee requests for changes in agenda, equipment, location, and any other special requests to ensure that the convention runs smoothly.
12 Transfers files to portable memory device (memory stick) to transfer PowerPoint presentations to appropriate conference presentation rooms.
13 Troubleshoots work-related problems by using job experience, job knowledge, and communicating with others to solve problems.
14 Uses email to communicate with committee members, speakers, and hotel staff to make proper arrangements and gather required information.
15 Works safely to prevent on-the-job injuries by following all safety rules and regulations at all times.
16 Stuffs conference bags by setting up workroom area with conference handouts.
17 Attends meetings as required to share information on conference process, requirements, and other conference related issues.
18 Identifies room layout and equipment needed for hotel staff to ensure rooms are laid out for type of presentation.
19 Assists with registration personnel to allow them breaks and answer questions regarding computer registration requirements.
20 Makes copies of handouts as needed for speakers.
21 Performs periodic maintenance on the various PCs and projectors to ensure that the machines will display conference presentations.
22 Performs general housekeeping duties such as cleaning work area to ensure safe and clean work environment at required times or as time allows.
23 Suggests improvements in work methods and procedures by verbally sharing information with other committee members.
24 Assists with changing signs for room identification during convention.
SEWK Conference Technical SupportImportance Rating
1 Builds Conference program using computer utilities such as Microsoft Word and Adobe In Design to build print ready files for final printing.
2 Checks program for spelling, layout, times, and locations with speakers and other committee members.
3 Loads PowerPoint presentations into laptop using presenter's name so the program can be easily located at the beginning of the presentation.
4 Works at different locations when required such as checking all rooms for proper PC connections and loading presentations when requested.
5 Works in teams to produce a quality product in a timely manner by sharing responsibilities for the various presentation rooms.
6 Dismantles equipment at end of conference and returns to owners or proper location.
7 Prepares paperwork and/or completes computer based reports such as agenda status at required times to track requirements for speaker presentations.
8 Uses Internet tools to download Speaker files for tracking requirements and building program.
9 Sets up computers and projectors in conference presentation rooms and ballroom by using computer hardware experience of set up.
10 Delivers programs, pocket agendas, and other equipment to the conference location.
11 Responds to committee requests for changes in agenda, equipment, location, and any other special requests to ensure that the convention runs smoothly.
12 Transfers files to portable memory device (memory stick) to transfer PowerPoint presentations to appropriate conference presentation rooms.
13 Troubleshoots work-related problems by using job experience, job knowledge, and communicating with others to solve problems.
14 Uses email to communicate with committee members, speakers, and hotel staff to make proper arrangements and gather required information.
15 Works safely to prevent on-the-job injuries by following all safety rules and regulations at all times.
16 Stuffs conference bags by setting up workroom area with conference handouts.
17 Attends meetings as required to share information on conference process, requirements, and other conference related issues.
18 Identifies room layout and equipment needed for hotel staff to ensure rooms are laid out for type of presentation.
19 Assists with registration personnel to allow them breaks and answer questions regarding computer registration requirements.
20 Makes copies of handouts as needed for speakers.
21 Performs periodic maintenance on the various PCs and projectors to ensure that the machines will display conference presentations.
22 Performs general housekeeping duties such as cleaning work area to ensure safe and clean work environment at required times or as time allows.
23 Suggests improvements in work methods and procedures by verbally sharing information with other committee members.
24 Assists with changing signs for room identification during convention.
Importance Rating Scale
Step 1 Read each task statement.
Step 2 If the task is NOT performed as part of your job, write a zero (0) in the box next to the task statement. If the task is performed as part of your job, think about how important the task is to your job. Importance refers to the significance of the task to overall job performance. In evaluating Importance, consider what may happen if the task is not performed properly. (Exclude the effects of gross negligence or intentional sabotage.)
Step 3 Choose the Importance statement that best describes how important the task is to your job. Write the number of that Importance statement in the box next to the task statement.
Importance Level
0 This task is not performed.1 This task is not very important to the job I perform.2 This task is of low importance to the job I perform.3 This task is of moderate importance to the job I perform.4 This task is very important to the job I perform.5 This task is extremely important to the job I perform.
SEWK Conference Technical SupportTime Spent Rating
1 Builds Conference program using computer utilities such as Microsoft Word and Adobe In Design to build print ready files for final printing.
2 Checks program for spelling, layout, times, and locations with speakers and other committee members.
3 Loads PowerPoint presentations into laptop using presenter's name so the program can be easily located at the beginning of the presentation.
4 Works at different locations when required such as checking all rooms for proper PC connections and loading presentations when requested.
5 Works in teams to produce a quality product in a timely manner by sharing responsibilities for the various presentation rooms.
6 Dismantles equipment at end of conference and returns to owners or proper location.
7 Prepares paperwork and/or completes computer based reports such as agenda status at required times to track requirements for speaker presentations.
8 Uses Internet tools to download Speaker files for tracking requirements and building program.
9 Sets up computers and projectors in conference presentation rooms and ballroom by using computer hardware experience of set up.
10 Delivers programs, pocket agendas, and other equipment to the conference location.
11 Responds to committee requests for changes in agenda, equipment, location, and any other special requests to ensure that the convention runs smoothly.
12 Transfers files to portable memory device (memory stick) to transfer PowerPoint presentations to appropriate conference presentation rooms.
13 Troubleshoots work-related problems by using job experience, job knowledge, and communicating with others to solve problems.
14 Uses email to communicate with committee members, speakers, and hotel staff to make proper arrangements and gather required information.
15 Works safely to prevent on-the-job injuries by following all safety rules and regulations at all times.
16 Stuffs conference bags by setting up workroom area with conference handouts.
17 Attends meetings as required to share information on conference process, requirements, and other conference related issues.
18 Identifies room layout and equipment needed for hotel staff to ensure rooms are laid out for type of presentation.
19 Assists with registration personnel to allow them breaks and answer questions regarding computer registration requirements.
20 Makes copies of handouts as needed for speakers.
21 Performs periodic maintenance on the various PCs and projectors to ensure that the machines will display conference presentations.
22 Performs general housekeeping duties such as cleaning work area to ensure safe and clean work environment at required times or as time allows.
23 Suggests improvements in work methods and procedures by verbally sharing information with other committee members.
24 Assists with changing signs for room identification during convention.
Relative Time Spent Rating Scale
Step 1 Read each task statement.
Step 2 If the task is NOT performed as part of your job, write a zero (0) in the box next to the task statement. If the task is performed as part of your job, think about how much time is spent on this task relative to time spent on other tasks.
Step 3 Choose the Relative Time Spent statement that best describes how much time you spend performing the task relative to that spent on the other tasks. Write the number of that Relative Time Spent statement in the box next to the task statement.
Relative Time Spent Level
0 This task is not performed.1 I spend a very small amount of time performing this task compared to that spent on other tasks.2 I spend a small amount of time performing this task compared to that spent on other tasks.3 I spend a moderate amount of time performing this task compared to that spent on other tasks.4 I spend a large amount of time performing this task compared to that spent on other tasks.5 I spend a very large amount of time performing this task compared to that spent on other tasks.
Skill Note Sheet
Company SEWK Job Profiled Conference Tech Support
Date of Profile 02/01/07 SKILL Locating Information
Task Validated 1 16 31 46 61
2 17 32 47 62
3 18 33 48 63
4 19 34 49 64
5 20 35 50 65
6 21 36 51 66
7 22 37 52 67
8 23 38 53 68
9 24 39 54 69
10 25 40 55 70
11 26 41 56 71
12 27 42 57 72
13 28 43 58 73
14 29 44 59 74
15 30 45 60 75
Notes
Locating Information Skill
The WorkKeys® Locating Information skill is the skill people use when they work with workplace graphics such as charts, graphs, tables, forms, flowcharts, diagrams, floor plans, maps, and instrument gauges. Employees use this skill when they find information in a graphic or insert information into a graphic. They also use it when they compare, summarize, and analyze information found in related graphics.
There are four levels. Level 3 is the least complex and Level 6 is the most complex. At each new level, employees need more demanding skills in addition to the skills used at the previous levels. For example, Level 5 includes the skills used at Levels 3, 4, and 5.
At Level 3, employees look for information in simple graphics and fill in information that is missing from simple graphics. At Level 6, employees may use the information in one or more complex graphics to draw conclusions and make decisions. The complexity can also increase as the quantity and/or density of the information increases. When considering the level of Locating Information skill needed for the tasks employees complete on the job, you should think about the difficulty of both the graphics and the task. You might consider the following questions:
How difficult are the graphics? That is:• How many graphics are used?• Are the graphics simple or complicated?• Do the graphics use elementary, common language or do they include unfamiliar,
technical terms or symbols?• How many extra details are included?
How complicated is the employee’s task when using the graphics? That is:• Is it only necessary to use information that is stated clearly?• Does the information in the graphics need to be summarized or compared?• Is the information in the graphics used to draw conclusions or make decisions?
Locating Information Level 3
Level 3 workplace graphics are elementary. They may be simple order forms, bar graphs, tables, flowcharts, maps, instrument gauges, or floor plans. At Level 3, employees use one graphic at a time.
When employees use Level 3 Locating Information skills on the job, they can:
• Find one or two pieces of information in a graphic.• Fill in one or two pieces of information that are missing from a graphic (for example, they might fill in a bill number on a form).
An employee is a production manager at a small recreational vehicle plant which manufactures snowmobiles seven days a week. According to the line graph shown, how many snowmobiles were produced on Thursday?
Locating Information Level 4
Level 4 workplace graphics are straightforward. They may be basic order forms, diagrams, line graphs, tables, flowcharts, instrument gauges, or maps. At Level 4, employees may work with one or two graphics at a time.
When employees use Level 4 Locating Information skills on the job, they can use the skills described at Level 3, and they can:
• Find several pieces of information in one or more graphics.• Understand how graphics are related to each other (for example, they might use a parts table and shipping ticket together).• Summarize information from one or more straightforward graphics (for example, they might find how many oak trees in an inventory table are taller than four feet).• Identify trends shown in one or more straightforward graphics (for example, they might use a line graph to find how sales of a product change from one month to another).• Compare information and trends shown in one or more straightforward graphics.
An employee must sort clothes in a dry cleaning establishment according to the customer’s instructions. According to the form shown, how should this customer’s shirt be treated?
Locating Information Level 5
Level 5 workplace graphics are complicated. The graphics are sometimes in a less common format (such as a three-dimensional bar graph.) They may be detailed forms, tables, graphs, diagrams, maps, or instrument gauges. At Level 5, employees may work with one or more graphics at a time.
When employees use Level 5 Locating Information skills on the job, they can use the skills described at Levels 3 and 4, and they can:
• Sort through distracting information (that is, information in a graphic that may not be useful for the current task).• Summarize information from one or more detailed graphics (for example, they might find the maple trees in an inventory table that are taller than four feet, are less than $50, and are in the sales region).• Identify trends shown in one or more detailed or complicated graphics (for example, they might use a detailed line graph to find how sales of five separate products changed from March to July).• Compare information and trends from one or more complicated graphics
An employee is a sales associate at a flooring store. A customer wants to buy some Silver Eagle commercial vinyl tiles. The customer does not want to spend more than $1,200.00 for the tiles. Based on the tables shown, what are the dimensions of the largest area that the customer can tile for $1,200.00?
Day 3 - ReplicationDay 3 - Replication
Repeat of profile with different SMEsRepeat of profile with different SMEs Independent analysisIndependent analysis May require a reconciliationMay require a reconciliation
Day 4 –Report WritingDay 4 –Report Writing
Using recommended or approved Using recommended or approved templatetemplate
Includes task listsIncludes task lists Validates and justifies skill levels set by Validates and justifies skill levels set by
SMEsSMEs Includes comments describing work Includes comments describing work
environmentenvironment Links tasks and skillsLinks tasks and skills
Day 5 –PresentationDay 5 –Presentation
One to two hoursOne to two hours Describes relevant informationDescribes relevant information Explains how the client can and should Explains how the client can and should
use the WorkKeys informationuse the WorkKeys information Describe entry and effective levelsDescribe entry and effective levels Prepares client to use WorkKeys Prepares client to use WorkKeys
assessmentsassessments
SummarySummary
The WorkKeys journey begins with job The WorkKeys journey begins with job analysis (Profiling, Skillmap, Estimator)analysis (Profiling, Skillmap, Estimator)
Links Assessment scores to the job Links Assessment scores to the job Links Career Readiness Certificates to Links Career Readiness Certificates to
specific jobsspecific jobs
Questions?Questions? Would you like to see a Profile report?Would you like to see a Profile report?
