Fraud Orientation_2010.ppt

8/14/2019 Fraud Orientation_2010.ppt

1/19

Credit CardAcceptance Procedures

&Fraud Awareness


2/19

The money of the futureis PLASTIC

The CREDIT CARDis asgood as CASH

The Value of CREDIT CARD


3/19

We Value our Merchants:

As our PARTNERSin our AcquiringBusiness

As our first line of defenseagainstcredit card fraud


4/19

Card Acceptance Procedure

1. Hold the card

2. Review card security features

3. Obtain authorization

4. Compare cardholders name, cardnumber and signature

5. Return the card to the Cardholder


5/19

1. Hold the card Make sure that the card name matches

the gender and facial features of the

cardholder

2. Review card security features Check the front and back of the card


6/19

MasterCardSecurity Features


7/19

MasterCardSecurity Features

Vi


8/19

VisaSecurity Features


9/19

Sample of Re-embossed Card

(Counterfeit Card)


10/19

3. Obtain Authorization - for non-chip cards, swipethe card on the POS terminal. For CHIP cards,insert in the chip reader when available

When you ask for authorization, you will receiveone of the five (5) potential responses:

Try less Amounttransaction should not pushthrough; do not try to lessen amount

Call 88100call the Authorization Center 88100for proper handling


11/19

Potential Responsescont..

Insert card

Check if the card has a chip, theninsert. If none, the card must be a counterfeit. Call

our Authorization Center 88100 for proper handling*

Pickupcall the Authorization Center 88100 to

validate this POS message; pick-up/retain the cardby peaceful means*

Approvedcompare the sales slip details versus

the physical card, especially the cardholder's name

and the last 4 digits

* REWARD WILL BE GIVEN WHEN FRAUDULENT CARDS ARE RECOVERED


12/19

REMINDERS

Transactions on a CHIP Compliant Terminal

If the card has a CHIP, the default should ALWAYS be

INSERT THE CARD.

If the POS gives a DECLINE or a DO NOT HONOR message,

DO NOT even attempt using the magnetic stripe.

Magnetic stripe shall be used ONLY if the POS will give a

message of SWIPE THE CARD.

If the POS prompts for INSERT THE CARD, the processor

should examine if the CHIP is PRESENT. If the card has NO CHIP,

the processor should not even attempt INSERTING or DIPPING

the card. With this scenario, the processor should be alerted tocall 88100 for assistance. At this POINT there is a great possibility

that the card is a COUNTERFEIT.


13/19

A vital key in detecting

Counterfeit Fraud

Comparing the Last Four Digits


14/19

A vital key in detecting

Counterfeit Fraud

Comparing the Last Four Digits


15/19

Suspicious Patterns

Buys hurriedly or arrives at opening or when thestore is closing

Shops without regard to size, quality or prize

Makes purchases, leaves the store, and then

returns to make more purchases

Waives testing of appliance/s and delivery

services

Appears nervous and tries to distract or rush youduring the sale


16/19

Suspicious Patterns..cont.

Has several companions acting as look-outs

Requesting that purchase/s be entered as split

transactions

Brings out the card directly from pocket

Watch out for customers who presents laminated

IDs, when required to do so

If t


17/19

If you suspect a

fraud transaction

Code 10 is a universal code that provides

merchants with a way to alert the Authorization

Center that a suspicious transaction is occurring

The Authorizer asks a series of questions that can

be answered with YES or NO responses

Follow the Authorizers instructions

Obtain Authorization and Remember Code 10

NEVER ENDANGER YOURSELF!!


18/19

Other Safety Tips

Do not reveal to any person, especiallycustomers, your security procedures

Demand proper identification and authorization

before letting anyone service your terminal

Should you receive any advise of contact number

change of your Acquiring Bank, call Authorization

number 88100 for verification


19/19

With your vigilance, we couldensure our mutual protection

from credit card fraud.

Thank you very much.

Fraud Orientation_2010.ppt

Documents

Transcript of Fraud Orientation_2010.ppt