ERICA FRANKLINC h i c a g o , I L | ( P h o n e ) 7 7 3 . 4 4 7 . 8 0 3 2 | ( E m a i l ) e r i c a . f r a n k l i n 4 @ g m a i l . c o m

E X E C U T I V E S U M M A R YSolutions-inspired and growth-oriented Small Business Owner with consistent achievements delivering sound leadership. Orchestrate transformative initiatives to turn-around operations, leverage service offerings, and deliver bottom-line growth. Diverse expertise spanning cross-functional areas of business operations, from administrative to strategic planning. Verifiable performance working with team members to produce optimal results aligned with company mission and in support of the best interests of customers. Areas of Expertise:

Business Development & Growth Human Resources & Leadership Administrative & Fiscal Management

Strategic Business Planning & Execution Vision Development & Communication Business Re-structuring & Turn-Around Continuous Improvements & Growth Marketing & Promotion Strategies

Performance Metrics & Analysis Consensus & Cooperation Facilitation Team Building & Supervision Training & Development Policies & Procedure Implementation

Multi-Disciplined Operations Budget Management & Profit/Loss Financial Analysis & Planning Controls (Cost, Quality, Internal) Contract Bidding & Negotiation

P R O F E S S I O N A L E X P E R I E N C E & S E L E C T A C C O M P L I S H M E N T SPresident & Owner | E.R. AMBULANCE, INC., Chicago, IL, 2006–May 2016

Hired to direct all aspects of daily operations for busy ambulance company and negotiated purchase of business within one year of joining. Conducted a complete re-build and turn-around for the organization, including major overhaul of Emergency Medical Technician (EMT) team and resolution of a multitude of challenges threatening overall business stability and future. Developed and implemented best business practices, processes, internal procedures, controls, and performance benchmarking to adequately support cross-functional areas spanning medical and business areas.

Achieved $128K average net profit each year (2009–2012). Increased gross revenue by $113K (FY 2011, FY2012) producing 66% increase in net profit. Continually improve bottom-line growth without traditional loans/credit lines from 2006 through 2013.

Re-hauled training and development with “train-the-trainer” approach; achieved major cost savings by designing and administering in-house training material/sessions and proactively recommending specific employee initiatives.

Successfully addressed inherited budget and tax issues; negotiated with IRS to resolve undisclosed tax liability and resolved desk audit with Office of Inspector General to avoid fund recoupment. Achieved near perfect reporting scores for State of Illinois NEMSIS data validator report (Q1 2014).

Established and promote customer-focused mission, vision, and strategy planning enabling company to develop reputable image and branding, as well as increase employee retention rates.

Acquired expertise in key administrative and financial management areas, including: ambulance billing/tracking, patient registration forms, dispatch log, and regulations (federal, state, city). Additionally, gained and shared knowledge of ambulance billing and coding software program (PC ACE Pro 32).

~ Earlier experience includes human resource position with non-profit organization Howard Area Community Center. ~

E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T Master of Science, HR Management & Development | NATIONAL LOUIS UNIVERSITY, Chicago, IL, 2007

Bachelor of Arts, English | HAMPTON UNIVERSITY, Hampton, VA, 2002

C O M M U N I T Y & L E A D E R S H I P C O N T R I B U T I O N S HOUSING OPPORTUNITIES & MAINTENANCE FOR THE ELDERLY, 2013–Present

Board Member, Secretary, Development Committee (Chair), Gala Committee, Board Affairs Committee

HOWARD AREA COMMUNITY CENTER, 2008–2012

ERICA FRANKLINC h i c a g o , I L A r e a | ( P h o n e ) 7 7 3 . 7 2 3 . 1 5 7 5 | ( E m a i l ) e r i c a @ e r a m b u l a n c e . c o m

Young Professionals Board (Former Member/President), Board of Directors (Former Member/Secretary)