Foundations of Listening and Engagement
23
http://www.radian6.com @Radian6 What to Listen For, What To Say Foundations of Listening & Engagement © 2009 Radian6
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A review of the Top 10 Conversations to listen for in social media, along with discussion of different types of listening and fundamental engagement strategy.
Transcript of Foundations of Listening and Engagement
http://www.radian6.com@Radian6
What to Listen For, What To Say
Foundations of Listening & Engagement
© 2009 Radian6
What Am I Listening
For?
The Compliment
The Complaint
The Expressed Need
The Competition
The Crowd
The Influencer
The Crisis
The ROI
The Audit
The Thread
Types of Listening
Passive
Types of Listening
Active
Types of Listening
BrandCentered
Types of Listening
Conversation Centered
What Do I Say?
I’m Sorry.
How Can We Help?
Here’s Some Information...
Yes or No...
...And Here’s Why...
http://www.radian6.com@Radian6
Questions?
© 2009 Radian6
