Fostering Business Growth with AI AI for Happiness of People€¦ · ⑨Courage to be hated...
Transcript of Fostering Business Growth with AI AI for Happiness of People€¦ · ⑨Courage to be hated...
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© Hitachi, Ltd. 2019. All rights reserved.
Kazuo Yano
Fostering Business Growth with AI
AI for Happiness of People
PhD, IEEE Fellow
Fellow, Hitachi, Ltd.
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Changes We Face Now
Demand
21st Century20th Century
Supply
Profit
from
Result
Basic infrastructure
for life & society
Diversified &
changing needs
Mass production
& mass marketing
Customization for
individual situations
Standardized rule for
repeated deployment
Flexible learning
& adaptation
1st productivity revolution
Larger middle layer &
environmental load
2© Hitachi, Ltd. 2019. All rights reserved.
2nd productivity revolution
Recovery of middle-layer &
environment
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How We Face
Changes & Diversity
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From Standardize & Deploy to
Experiment & Learn
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AI as an Experiment Site
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Demonstration
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6
Warehouse
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Checking & Packing Picking
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© Hitachi, Ltd. 2019. All rights reserved.
System
Existing
WMS
Outcome-Oriented Warehouse System
A I
Hitachi AITechnology/
H
Monitoring
Control
8
Learns from data, adaptively grows,
and provides the results
◆1 Outcome is defined as “total
work time”
◆2 No inputs of warehouse
knowledge nor logic
◆3 Added-on to existing WMS
system
WMS = Warehouse Management System
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9© Hitachi, Ltd. 2019. All rights reserved.
Artificial Intelligence Helps Workers
Optimize Work Orders
Workers Help Artificial Intelligence Input
a Variety of Data that Affect Outcome
8am 1am
Outcome-Oriented Warehouse ManagementWorking & Learning Daily Added on Existing WMS
with 8% Productivity Enhancement
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10
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© Hitachi, Ltd. 2019. All rights reserved.
System
Existing
ID-POS
Outcome-Oriented Store System
A I
Hitachi AITechnology/
H
Monitoring
Control
11
Learns from data, adaptively grows,
and provides the results
◆1 Outcome is defined as
“sales per customer”
◆2 No inputs of store knowledge
nor logic
◆3 Added-on to existing POS
system
POS = Point of Sales
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Human vs. AIRule: Increase customer sales based on 10-day data
Artificial IntelligenceRetail Specialists (2 persons)
ApproachInterviews with executive etc
Use of domain knowledge
Data only
No domain knowledge
ActionPOP ads for focus items &
item rearrangement
Employee presence at
hot spot Identified
Result No sales increase confirmed Sales per customer was
increased by 15%
Computer with big data enhances business performance
12© Hitachi, Ltd. 2019. All rights reserved.
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13© Hitachi, Ltd. 2019. All rights reserved.
Hot-Spot Employee Presence Enhanced Sales
100% 115%
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14
Railway
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System A I
Monitoring
Control
Existing
Railway
Monitoring
System
Hitachi AITechnology/
H
15© Hitachi, Ltd. 2019. All rights reserved.
Learns from data, adaptively grows,
and provides the results
◆1 Outcome is defined as
“Reducing Electricity”
◆2 No inputs of railway
knowledge nor logic
◆3 Added-on to existing
monitoring system
Outcome-Oriented Railway
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5 10 15 20 25 30 35 40 45 50050100150200250
5 10 15 20 25 30 35 40 45 500123456789
5 10 15 20 25 30 35 40 45 50050100150200250
5 10 15 20 25 30 35 40 45 500123456789
16
AI Discovers Low-Power Train Operation
■Electricity
532kWh
■Occupancy30%
■Electricity
654kWh
■OccupancyFull
Operating A
Operating BNotch OFF
Distance
Distance
Sp
eed
Sp
eed
Co
mm
and
(N
otc
h)
Co
mm
and
(N
otc
h)
Optimized Operation Enables 14% Power Saving (Annual Prospect)
© Hitachi, Ltd. 2019. All rights reserved.
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PX
High Pressure Pump (High Power)
Pressure Monitor(Outcome) RO unit
for Mixed Water
RO unit
UF unit
Sea Water
Sewage
MixedWater
Desalinated Water
Water Desalination System (Remix Water)
17
Water Plant: Electricity Saving
6% Saving in Electricity Cost
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18© Hitachi, Ltd. 2019. All rights reserv ed.
Housing-Loan Default Prediction
Prediction Accuracy (relative)0
[This Work] Neuro-Genetic 143
100[Conventional] Deep Learning
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19© Hitachi, Ltd. 2019. All rights reserved.
Bank A Bank Z
Deposit
Settle-
ment ・・・・・・・・・
Loan
Deposit
Settle-
ment
Loan
Conventional
Banks
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20© Hitachi, Ltd. 2019. All rights reserved.
Bank A Bank Z
Deposit
Settle-
ment ・・・・・・・・・
Loan
Deposit
Settle-
ment
Loan
Loan-Risk Prediction <New Company>
Data AI
Service ServiceData Data
Renovation
Outcome-Oriented
Banking
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21© Hitachi, Ltd. 2019. All rights reserved.
Meeting Supply with Demand
Minimize Loss (Inventory & Stockout)
FactoryWhole
saleWare
houseRetailCusto
merOrder Order Order
AI AI AI
AI Team
AI
PD
C A
PD
C A
PD
C A
PD
C A
Order
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22© Hitachi, Ltd. 2019. All rights reserved.
Supply Chain
2028 $Humans
Loss(Cumulative in 35 weeks)
A I 489 $
(After Practice)
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Multi-Purpose AI
14 Domains
60cases
Hitachi AI Technology/H
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Does AI Replace Labor?
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Upgrade the Concept of Rules
Supply
Chain
20th Century
25© Hitachi, Ltd. 2019. All rights reserved.
Mobility
Finance
Work
・Chain Store
・Work Manual
・Signal/Lane
・Speed Limit
・Check Guarantee
・Check Attributes(e.g. Single Mother)
・Plan-Do-Check-Action
・Hierarchy
Conventional
Rules
21th Century
Outcome-Oriented
Evolvable Rules
- Evidence-based
- Flexible to Changes
- Consistent to Purpose
- Simple Description
- Assumption-based
- Fixed to Changes
- Deviates from Purpose
- Complex Description
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26© Hitachi, Ltd. 2019. All rights reserved.
Artificial Intelligence
From Rule-Oriented
To Outcome-Oriented
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27
Physical Motion Walk
1S
1S
2Hz
0.8HzWristband Sensor
© Hitachi, Ltd. 2019. All rights reserved.
Badge Sensor
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28© Hitachi, Ltd. 2019. All rights reserved.
My Life has been Recorded for 12 Years every 50 ms
0 24
Y2009Age 49
1
2
3
4
5
6
7
8
9
10
11
12
Time
0 24 0 24 0 24 0 24 0 24 0 24
0 24
0 24 0 24
Y2010Age 50
Y2011Age 51
Y2012Age 52
Y2013Age 53
Y2014Age 54
Y2015Age 55
Y2016Age 56
Y2017Age 57
Y2018Age 58
0 24
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29
On
e Y
ea
r
A B C D
0 24Hour 0 24Hour 0 24Hour 0 24Hour
"Life Tapestry(R)" of Four Persons
© Hitachi, Ltd. 2019. All rights reserved.
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30© Hitachi, Ltd. 2019. All rights reserv ed.
1,000,000 DaysCollected Human-Behavior Data Last 13 Years
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31© Hitachi, Ltd. 2019. All rights reserved.
Happiness
Does it depend on individual, era & culture?
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Universal Aspects of Happiness
Mood
Happy StateUnhappy State
Task
Human
Relation
Physical
・Depressed・Negative
・Bright・Positive
・Unfocused・Unengaged
・Focused・Engaged
・Feel helpless・Feel disliked
・Feel helpful・Feel liked
・Appetiteless・Sleepless
・Eat delicious・Sleep well
32© Hitachi, Ltd. 2019. All rights reserved.
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Hap
pin
ess
Su
rvey
Elasticity of Physical Motion
R=0.94
© Hitachi, Ltd. 2019. All rights reserved. 33
5 billion records: 10 organizations, 468 persons, 5000 man-days
Elasticity of Motion Represents Collective Happiness
Happiness Questionnaire
20 questions on last week's
happiness, enjoyment,
solitude, sadness, etc.
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34© Hitachi, Ltd. 2019. All rights reserved.
Active
Non-Active
Large
Small
Elasticity
of Motion Short Long
Time
MediumMedium
Hidden Pattern behind Happy PeopleElasticity in Motion Length
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35© Hitachi, Ltd. 2019. All rights reserved.
Making Others Happy
Quantified
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36© Hitachi, Ltd. 2019. All rights reserved.
Productive
Making Others Happy
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© Hitachi, Ltd. 2019. All rights reserved. 37
34%
Sale
s Per Hour
Making Others Happy
= Diversity of Motion
(Daily Average)
Low High0
0.5
0.8
Call Center Store
15%
Sale
s per
Cus
tom
er (¥)
Low High
Development Project
17141312
5 Y
ear
Reve
nue
0
4
8
12
PJ1 PJ2
PJ3
PJ4
Making Others Happy
= Diversity of Motion
(Daily Average)
Making Others Happy
= Diversity of Motion
(First 2 Month)
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38© Hitachi, Ltd. 2015. All rights reserved.
Set points
(Gene, etc)
Origins of Happiness
50Intentional
Activitiesfor
“Making Others Happy”
40
Situational (Money, Health, etc)
10
S. Lyubomirsky, et al, Rev. Gen. Psychology, 2005
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© Hitachi, Ltd. 2019. All rights reserved.
Human
Empower Human
A I
Hitachi AITechnology/
H
Monitor
Assist
39
Support Organizational
Learning & Growing
◆Outcome is Collective
Happiness
◆Daily Advice by AI for Better
Communications
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40
Daily activeness & success rate
Priority list
to support
Supervisor comment share
Recent
commentsMeeting Activeness Sales
Dashboard for Supervisor
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© Hitachi, Ltd. 2019. All rights reserved. 41
Sales Success Rate 27%↑
Employee Happiness ↑
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Happiness AI Application 42
Activation VisualizationType Diagnosis & Advice
Evidences
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Hitachi Utilizes AI
600 Sales Employees in Hitachi Group Use AI
(2016.6.27 News Release)
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Olympic of Making Others Happy
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Measurement ofMaking Others Happy
Now by Smart Phone App
News Release, HitachiOctober 3rd 2017
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Smart Phone App “Happiness Planet” 46
175teams
1623people
100 organizations
Ranking of
Making Others Happy
Daily Trend of
Making Others Happy
September 2018
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47
Daily Challenge Menus Select and Visualize
Automatic Rating by Making Others Happy
App Helps Improve Making Others Happy
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Sustainable HappinessBeyond-GAFA Opportunities
48
Physiological
Safety
Belonging/Love
Esteem
Self-
Actualization
Trans-
cendence
Conventional
Companies
GAFA(Like)
Beyond
GAFA
ProfitA. Maslow ”Hierarchy of Needs”
Ne
w S
mil
e C
urv
e
Sustainable
Happiness
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Our planet is made happier, scientifically
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Key is "Making Others Happy"
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“Making Others Happy” is Quntified
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"Making Others Happy"
makes oneself happy
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One who makes others happy is productive
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Billions of people having
smart phones are
welcome to this move
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Conclusions
1. AI releases us from standardized rules for unceasing
experiment for learning for limitless new possibilities.
2. The highest objective of learning is the happiness of the
people towards technology for powering good.
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English version is now available (April, 2019)
The Invisible Hand of DataHidden Laws of Happiness, Business & Economy
Revealed by Wearable Sensors
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57
“The Invisible Hand of Data”
Top-10 Business Books in 2014 in Japan
© Hitachi, Ltd. 2019. All rights reserved.
①Zero to One (Peter Thiel)17pt
②The New Geography of Jobs (Enrico Moretti)14pt
③The Key (Lynda Gratton)13pt
③The End of Competitive Advantage (Rita McGrath)13pt
⑤Seeing What’s Next (Clayton Christensen)12pt
⑥The Leadership Challenge(James Kouzes) 11pt
⑥The New Digital Age (Eric Schmidt)11pt
⑥Give & Take (Adam Grant) 11pt
⑨The New Invisible Hand (Kazuo Yano) 9pt
⑨Creating Innovators (Tony Wagner) 9pt
⑨Courage to be hated (Ichiro Kishimi) 9pt