Forma Issue 4

HITO MAGAZINE / ISSUE 4 / OCTOBER 2011

FORMA

WorldSkills London October 2011 page 1

CONTENTSCOVER STORY

All Aboard

for WorldSkills

PAGE 1

HITO BOARD

Meet Christa - the

New Board Member

PAGE 18

TRoQ

The Process

Gears Up

PAGE 9

APPRENTICE JOURNEY

Louise Duncan

PAGE 20

PERFORMANCE

Government

Endorses HITO

PAGE 10

GATEWAY TO SUCCESS

What’s It All About?

PAGE 22

THE AWARDS

Buy Your

Tickets Now!

PAGE 12

BEAUTY UPDATE

Talking to Industry

PAGE 24

10 24121 22

INCREASING REVENUE

FORMA MAGAZINE | ISSUE 4 | 1

The waiting is over! After nearly

12 months of practice and fundraising

New Zealand’s Hairdressing WorldSkills

champion Laura Simpson is on her way

to London to compete at the International

WorldSkills Competition.

Every two years hundreds of young skilled

people, accompanied by their teachers

and trainers, gather together from around

the world to compete in the skills and test

themselves against demanding international

standards. After more than a decade in

the WorldSkills wilderness, a New Zealand

hairdresser will once again represent

their country at the World’s most exciting,

interactive and inspiring skills competition.

Laura Simpson believes she’s done as much

as she can to prepare herself for London.

“Hairdressing has been my life. I am in the

salon early every morning, and am always

the last person to leave. I’m there everyday,

sometimes until 11pm. I know I just need to

keep practising, practising and practising!”

says Laura.

Laura’s boss Scott Buckingham from Dunedin’s

Scott Base, believes Laura will do New Zealand

proud in London.

“Laura’s dedicated to the cause – there is

no doubt about that. She is doing heaps of

training – she is always in the salon on her

days off and she is here every night. She’s a

lot better than she thinks she is,” says Scott.

Scott believes the success Laura had at the

Global Skills Challenge in Australia was a

great confidence booster for her.

“Laura’s trip to Australia showed her that

she is more advanced than she thought she

was. No one really knows what to expect in

London, but the taste she got in Australia

should put her at ease – she’s definitely got

what it takes,” says Scott.

GLOBAL SKILLS CHALLENGELaura had her first taste of international

competition in July when she competed

against WorldSkills competitors from all

over the World at the Global Skills Challenge

in Wollongong, Australia.

Over 80 competitors from 10 countries took

part in the Global Skills Challenge. In the

hairdressing competition Laura competed

against three other competitors - from

Australia, Jamaica, and Singapore - over

three and a half days.

“On the first day I thought ‘what am I doing

here’. I didn’t feel confident when I saw what

my competitors were doing. But it got better

as the days went on,” says Laura.LAURA SIMPSON

ALL ABOARD FOR WORLDSKILLS

October 2011 London

Getting better is an understatement for

Laura, who won the avant-garde category

and came second overall, scoring 78 points,

5 points less than her Australian competitor.

“The Australian was a machine, a well oiled

machine! Looking at the quality of her work

has inspired me to dig a bit deeper and keep

up with my practice,” says Laura.

Laura’s coach Niq James agrees that Laura’s

experience in Australia was a great way for

her to pit her skills against her competitors.

“Laura showed she has what it takes by

winning one of the disciplines. Competing,

and getting feedback from the judges,

also made her aware of the skill areas

she needed to work on in order to be

competitive in London,” says Niq.

LAURA’S TRAINING REGIMENiq James has been a driving force

behind the campaign to get New Zealand

hairdressing represented at WorldSkills.

“There’s a lack of international competition

work for young hairdressers in New Zealand,

so it’s really important to expose the next

generation of hairdressers to new and

different skills,” says Niq.

With support from HITO, Niq has held

training sessions up and down the country

so trainers can understand and teach

WorldSkills techniques.

More recently Niq has played a facilitation

role with Laura’s training, connecting her to

others who can pass on their knowledge.

“Laura has a really good understanding

across all the disciplines. Over the last

couple of months her training has focused

on fine tuning her skills by working with

different people and soaking up as much

of their knowledge as possible,” says Niq.

Laura has worked with top New Zealand

hairdressers David Shields and Cathy Davys,

both of whom previously represented New

Zealand at the Hairdressing World Cup

(based on the same format as WorldSkills,

but without the age restrictions). Laura has

also worked closely with the Award winning,

and WorldSkills trained, Kylie Hayes.

Niq also arranged a training session with two

visiting hairdressers from Finland, both of

whom had previously competed at WorldSkills.

Laura says she is really grateful for all the

time that people have put into her training.

“In New Zealand WorldSkills techniques

are totally different to the sorts of things

you learn in the salon, and there are only

a handful of people who you can ask for

advice. London is going to be a massive

challenge, so it’s been awesome being able

to spend time learning from people who

know about WorldSkills,” says Laura.

WORLDSKILLS TRAINING BENEFITING OUR INDUSTRYThere is little doubt that WorldSkills training

is already making a difference to the

quality of hairdressing in New Zealand.

This is evidenced by the fact that so many

competition winners have had WorldSkills

training in the last couple of years.

For instance Laura won the best overall senior

stylist at the Otago NZARH competition.

Deniece Bridgeman (formerly Walters), who

came second at the National WorldSkills

Final last year, was named Waikato’s Top

Styling Senior for 2011. Stephanie Winter, who

was third in last year’s National WorldSkills

competition, won the overall apprentice title

at the NZARH Supreme Awards in 2010.

Niq James says the list of competition

winners who have had WorldSkills training

is growing longer all the time.

“Protégé cleaned up at the Wanganui

NZARH comp – they’ve had WorldSkills

training. Kylie Hayes won the Young Talent

Gold award and will be representing New

Zealand at the Wella International Trend

Vision Award in Paris. She had WorldSkills

training,” says Niq.

So why is WorldSkills training making such

a big difference? Niq James says there are

two key reasons. Firstly, the training helps

you look at hair differently – it gives you a

better understanding of the principles of

manipulating and moulding hair. Secondly,

WorldSkills training teaches you how to

compete, and how to win.

“Prior to WorldSkills there was no training

in competition work – those that knew

how to win did, and those that hadn’t been

taught struggled. Now all of a sudden,

when you get taught why you cut a certain

way, and why the hair behaves a certain

way, then you stand more of a chance of

winning. You’re taught how to succeed at

competition work,” says Niq.

“It’s no longer just the same people winning

every year, and that’s great for hairdressing

in New Zealand,” says Niq.

MORE SKILLS = HAPPIER CLIENTSIn less than two years WorldSkills training

has raised the level of hairdressing in

New Zealand. Looking at hair differently,

and understanding why hair behaves like

it does, is resulting in improved work

on the salon floor. Laura’s boss, Scott

Buckingham, agrees.

2

SCOTT BUCKINGHAM (LAURA’S EMPLOYER AND OWNER OF SCOTT BASE) SUPPORTS LAURA 100%.


“The work that Laura is doing day-to-day

with clients, you can just see the benefit

of WorldSkills. Her finishing is just perfect

every time. It’s making everyone in the salon

step up and lift their game. Her skills and

knowledge about manipulating hair

is invaluable to us,” says Scott.

“She’s a very talented hairdresser and

quite an inspiration. Laura smoked her

competition at the NZARH regionals in

Otago. For someone who isn’t even fully

qualified, that’s amazing,” says Scott.

FUNDRAISING PAYS OFFLaura and her team at Scott Base have

really ramped up their fundraising efforts

over the last couple of months.

Scott Base held a silent auction in

September, selling donated items such

as dinners at local restaurants, locally

made jewellery, cruises around Te Anau,

accommodation, and hair products.

Stylists from Scott Base, and Zaibatsu got

together and held a $20 cutting day at

Aoraki Polytechnic. All the money raised

from both events went to Laura’s campaign.

“Laura’s representing her country and the

more people who know about that, and

support her, the better,” says Scott.

GETTING BEHIND WORLDSKILLSTo have your skill included in International

WorldSkills competitions, industries must front

up and make the investment. Traditionally

in New Zealand this has been a problem for

hairdressing, with our inclusion only being

made possible because industries such as

building have subsidised our involvement.

“In the past we haven’t been able to

compete because we haven’t been up to

the standard. Now we are up to the

standard, but there’s a risk that if as an

industry we don’t support it, we may not be

allowed to compete in the future,” says Niq.

Unlike competitors from some of the other

industries in New Zealand, Laura has had to

devote a lot of her time to fundraising.

While it’s important to be involved in fundraising, it shouldn’t come at the expense of time spent training. As an industry we need to do more to raise money so up-and-coming hairdressers can compete internationally. Ultimately, it’s an investment in the future of

our industry,” says Niq.

NIQ THE JUDGETo compete at the WorldSkills finals in London competitors must have their own trainer with them. For Laura, this is Niq.

Niq will also be a judge in London, judging all the competitors creations, even Laura’s. But there’s no chance of rigging things Laura’s way, with a complicated judging system discounting the top and bottom scores, and only counting scores that are within a certain range.

One of Niq’s challenges will be judging against United Kingdom rules and regulations. For instance contestants have to wear gloves when applying colour, have to wear a mask when mixing colour, and it is compulsory to do patch testing.

“Being exposed to other countries standards is a real eye-opener. It’s really useful as regulations in places like England often end up becoming the standard in New Zealand

as well,” says Niq.

WE ARE LOOKING FOR YOU!This year’s Regional WorldSkills competition is being held in Auckland, with the winner being announced at the Industry Awards on 20 November.

Rather than having regional competitions this year, apprentices with WorldSkills training will be able to go to Auckland to compete in the National Competition. The competition includes; ladies colour, cut and blow wave, conversion and men’s cut.

Next year, and every second year after that, HITO will be running regional competitions, with the winners competing at the National Competition.

The winner of this National Competition

will then have the opportunity to represent

New Zealand at the International Finals.

HEALTH, PUBLIC SERVICES AND CARE

Caring

AGRICULTURE, HORTICULTURE AND ANIMAL CARE

Floristry Landscape Gardening

ENGINEERING AND MANUFACTURING TECHNOLOGIES

Engineering

Polymechanics / AutomationMechatronicsElectronicsMobile RoboticsIndustrial Control

Manufacturing Technologies

Manufacturing Team ChallengeMechanical Eng Design CADCNC MillingCNC TurningMould MakingWeldingSheet Metal TechnologyCreative ModellingTransportation Operations and Maintenance Autobody RepairAutomobile TechnologyCar PaintingAircraft Maintenance

CONSTRUCTION, PLANNING AND THE BUILT ENVIRONMENT

Wall and Floor TilingPlumbing and Heating Electrical InstallationsBricklayingPainting and Decorating Cabinetmaking Joinery Carpentry Refrigeration and Air Conditioning Construction Metal Work Plastering & Dry Wall Systems Stonemasonry

INFORMATION AND COMMUNICATIONS TECHNOLOGY

Information Network Cabling IT Software Solutions for Business IT Network Systems

ADMINISTRATION RETAIL AND COMMERCIAL ENTERPRISE

Ladies' / Mens' Hairdressing Beauty Therapy Fashion Technology Confectioner / Pastry Cook Cooking Restaurant ServiceVisual Merchandising

ARTS, MEDIA AND PUBLISHING

Offset Printing Web Design Jewellery Graphic Design Technology

4

WORLDSKILLS

2011 LONDON


WORLDSKILLS

2011 LONDON

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WORLDSKILLS

LONDON


WORLDSKILLS

LONDON

8

At HITO we are looking for new ways to find out what you think.

HITO FORUMS give you the chance to share your thoughts, ideas, opinions and pictures with HITO and to see what others are saying online about qualifications, training. You can even share photos of your work and ask for others to comment.

To kick off the forums, anyone who registers and submits a post to the WELCOME forum before 31 October will go into a prize draw to win:

• An amazing pair of Rusk Swivel Gamma Shears (worth over $400).• One of 3 Essensity packs with 4 products (RRP $127 each) courtesy

of Schwarzkopf

Products in each pack will be: • Essensity Color Shampoo 250ml • Essensity Color Conditioner 200ml • Essensity Color Leave-in Mask 200ml • Essensity Natural Shine Serum 50ml

HITO FORUMS

SPECIAL LAUNCH PROMOTION


TROQ PROCESS GEARS UPGRAEME HALL

By law, HITO is a mandatory stakeholder, legislated standard setter, voice of industry relating to training and qualification developer for the Barbering, Beauty and Hairdressing Industry

NZQA has asked our industry to

review the number of hairdressing

and barbering qualifications

that are on offer. The goal is to reduce

the number of qualifications so that

the education options available are of

high quality and easy for learners and

employers to understand. This process,

which NZQA are calling the Targeted

Review of Qualifications’ (TRoQ), has

designed to be driven by our industry.

Graeme Hall has been appointed by

NZQA to facilitate the project.

Graeme says one of the first things

he noticed about education in the

hairdressing industry was the sheer

number of qualifications on offer.

“There are 67 qualifications in the

hairdressing and barbering sectors,

and I think everyone agrees that is far

too many. This number of qualifications

is confusing for learners and salons,”

says Graeme.

Six of the 67 qualifications are National

Certificates developed by HITO, and the

other 61 are local qualifications delivered

by Private Training Establishments and

Polytechnics.

“From a learner’s point of view, the current

structure is too complicated. There’s no

guarantee that the qualification you come

out with is valued by employers. For salons

it can be hard to figure out what skills

graduates have, and whether the quality

of their education and training is up to

the standard required by the industry,”

says Graeme.

“The TRoQ will help us ensure that

qualifications are relevant to industry

and learners,” says Graeme.

As part of the TRoQ process representatives

from the industry are defining the roles that

exist across the hairdressing and barbering

industries.. Once this is complete, the focus

will be on defining the skills required for each

role, and ensuring qualifications are available

that contain these skills.

A Governance and Advisory Group has

been established which is made up of

14 delegates from different stakeholder

groups. A Working Group has also been

established to undertake the detailed

work. The Working Group is made up

of a HITO representative, two education

provider representatives, and two industry

representatives.

“We want the Groups to confirm what the

roles are in the industry. Once we agree on

the roles, the next step will understand the

knowledge and competency requirements

contained in these roles,” says Graeme.

The Governance and Advisory Group have

met twice (on 29 August and 28 September).

At the 29 August meeting NZQA gave a

presentation outlining a process to follow.

The second meeting was more focused

on the composition of new qualifications.

Graeme says that the main outcome of

this process will be industry agreeing to

a compact set of qualifications that align

strongly with the respective roles.

A report will also be presented to

NZQA defining the agreed structure for

hairdressing and barbering education and

training in New Zealand.

“There could be a recommendation for

the number of qualifications on offer to

reduce to below ten,” says Graeme. “It may

be possible for local providers to adapt

their programme to meet the qualification

requirements while also best reflecting

their community’s needs,” says Graeme.

Once the overall proposal is approved

by NZQA, the new qualifications will

be developed.

Graeme believes the TRoQ process is a

great opportunity for the hairdressing and

barbering industries to shape the future of

education and training.

“It’s a fantastic thing for industry to be part

of. The outcome will be better for industry

because it will produce what employers

are after. It will be better for learners as

they will graduate with qualifications

valued by industry,” says Graeme.

People wanting to give feedback into this

process can pass on their comments

through HITO at [email protected] or

submit feedback through the HITO

website forum at www.hito.org.nz/forum.

You are also able to contact Graeme

directly ([email protected])

and can view documents that have been

created through the process at

www.hairtroq.org

10

GOVERNMENT REPORTS ENDORSE

HITO’S APPRENTICESHIP MODEL

The recently completed NZQA

External Evaluation and Review (EER)

concluded that NZQA are ‘Highly

Confident’ in the performance of HITO.

It found that HITO has a long-established

knowledge of the hairdressing industry,

good engagement with stakeholders, and

robust tendering and monitoring processes.

The review found that ‘training arranged

by HITO is supported by the industry and

is effective because trainees complete

qualifications quickly and salon owners

have well-trained staff’.

The review also states that ‘the National

Certificate in Hairdressing (Professional

Stylist) is the hairdressing industry recognised

qualification. Employers and trainees appreciate

the lift in standards that comes with staff

gaining this qualification, which results in

measurable improvements to salon profits’.

The release of the 2010 Education Performance

Indicators by the TEC is further proof that HITO

is delivering for learners, salons, and industry.

In 2010 HITO achieved a 68% programme

completion rate, and a 96% credit completion

rate. In the industry training sector only

three ITOs had a higher completion rate, and

only six had a higher rate of programme

completion. Compared to education

providers HITO’s results are even better.

Overall, Universities achieved a level 3 and

4 qualification completion rate of 41%, and

Institutes of Technologies and Polytechnics

achieved a level 3 and 4 qualification

completion rate of 52%.

HITO CEO Erica Cumming says the results

are a vindication of HITO’s apprenticeship

training model, which uses a combination of

off-job learning through education providers,

and real-life learning in a salon.

“Our level 4 national hairdressing qualification

is strongly endorsed by salons and learners.

It is the essential qualification for our

industry,” said Erica.

“Research tells us that apprentices value

both the qualification they receive from

HITO, and the skills they learn along the way.

While there is always room for improvement,

these reports show that completing the

qualification is very important to apprentices.

The reports also show that HITO and salons

are doing a great job supporting apprentices

so that they can achieve,” said Erica.

TWO REPORTS RELEASED BY THE NEW ZEALAND QUALIFICATIONS AUTHORITY (NZQA) AND THE TERTIARY EDUCATION COMMISSION (TEC) CONFIRM THAT THE NZ HAIRDRESSING ITO (HITO) IS ONE OF NEW ZEALAND’S TOP PERFORMING TERTIARY EDUCATION ORGANISATIONS.

“RESEARCH TELLS US THAT APPRENTICES VALUE BOTH THE QUALIFICATION THEY RECEIVE FROM HITO, & THE SKILLS THEY LEARN ALONG THE WAY”


(all levels of study)

TRAINEE ETHNICITY

LEVELS OF STUDY

TRAINEE AGE

“OUR LEVEL 4 NATIONAL HAIRDRESSING QUALIFICATION IS STRONGLY ENDORSED BY SALONS & LEARNERS. IT IS THE ESSENTIAL QUALIFICATION FOR OUR INDUSTRY”

(all levels of study)

European 80%

Maori 13%

Pacific 2%

Other 5%

Levels 1 & 2 0%

Levels 3 & 4 100%

Levels 5 & above 0%

17 years & under 9%

18 - 19 29%

20 - 24 46%

25 - 39 13%

40 years & over 3%

12

THE PAST REMEMBER THE AWARDS FROM THE PAST?


COME AND JOIN

The 2011 industry awards are back and this time we’re touching down in the Auckland domain.

HITO, Kitomba and the NZARH have come together again and we will be hosting the training and business awards for New Zealand on 20 November at the Auckland War Museum.

Tickets are $145 per person. You can register and pay online now.

Payment by credit card or Paypal only.

THE FUTURE WAITS FOR NO ONEBOOK YOUR PLACE NOW

REMEMBER THE AWARDS FROM THE PAST?

14

AWARDS WINNER UPDATEI

n the last Forma we profiled two of last

year’s Award winners – Apprentice of the

Year Emily Frew and Jasmine McBeth

Scholarship recipient Moana Riddell.

This edition we turn our attention to 2010

Tutor of the Year Chris Lethbridge and

2010 Training Salon of the Year owner

Diana Beaufort. CHRIS LETHBRIDGE

Two thousand and ten HITO Tutor of the

Year Chris Lethbridge says that winning

the Award has reinforced to her that

she’s on the right track.

“It’s given me more confidence as it’s helped

confirm that what I was doing was effective,”

says Chris.

Chris says that the process of applying

helped make her a better tutor.

“The application process made me reflect on

so many things. A lot of stuff came out of it

that I’ve been able to work on. That’s one of

the reasons I encourage everyone to apply

– it’s not about you, but it’s about what you

are doing and how it is impacting on your

students,” says Chris.

Chris knows that winning the Award has

raised her profile amongst hairdressing

educators.

“Winning has made me lift my game.

Other tutors are watching what I am

doing so I am definitely more aware of my

rationale for doing things a certain way,”

says Chris.

As a consequence of winning Chris has been

asked to present an hour long workshop at

a hairdressing educator’s conference.

She will be presenting on one of her latest

educating tools – ‘India’s Journey’, which

follows the learning journey of fictitious

first year student ‘India’.

“It follows India’s journey from being a brand

new student or apprentice to a professional

and customer focused hairdresser. It does

this by using scenarios that young people

entering our industry easily identify with.

It’s only early days but India’s Journey

seems to be working well – my students

are always asking for updates on India’s

progress,” says Chris.

LEARNER JOURNEY THE FOCUS FOR WINNING TUTOR

“IT’S GIVEN ME MORE CONFIDENCE AS IT’S HELPED CONFIRM THAT WHAT I WAS DOING WAS EFFECTIVE”


REDS TRAINING KEEPS GETTING BETTER

It was a case of second time lucky for 2010

Training Salon of the Year Reds Hairdressing.

Reds Hair owner Diana Beaufort was a

finalist for the same Award in 2009, but missed

out to Spectra.

Diana says that in both 2009 and 2010, the

application process led to improvements in

her business and its approach to training.

“The process of applying makes you closely

scrutinise all aspects of your training

programme and leads to a better overall

understanding of your business,”

says Diana.

“To excel at something you need to continually

fine tune your methods. The application

process makes you analyse these and question

what is working and what needs to be

developed further,” says Diana.

“We learnt so much from the application

process in 2009. It helped us improve our

training programme and become more

structured,” says Diana.

Diana says Reds’ training plan is now a lot

clearer, and the team have their individual

training plans prepared well in advance.

This means they are well prepared and

have a clear career path.

The one constant is Diana’s firm belief

that good training is pivotal to running

a successful salon.

“The strengths of your team are any

businesses biggest asset. The more time and

energy you invest in building a strong team,

the higher return you can expect on your

business. Your training systems need to be

clear and effective,” says Diana.

Diana says the main thing to keep in mind

when training Generation Y is to keep your

team passionate and motivated while still

retaining the structure and clear vision.

“I want to provide a supportive environment

that challenges individual team members to

excel, achieve and become successful in their

own right,” says Diana.

“Winning the Award has helped get greater

buy-in from our team. They are proud to be

part of a highly successful salon,” says Diana.

“WINNING THE AWARD HAS HELPED GET GREATER BUY-IN FROM OUR TEAM. THEY ARE PROUD TO BE PART OF A HIGHLY SUCCESSFUL SALON”

Winning has helped build Reds reputation

of being a great salon in which to develop

your skills. This has been great for both

recruitment and attracting new clients.

“Winning has helped me attract really

great staff. All my team are amazing and

my new recruits are no exception.

My team understands the expectations

I have and they all rise to the challenge

willingly,” says Diana.

“Recruitment has become a lot less stressful

as potential team members now approach

me” says Diana.

Diana’s prize money is contributing to

something she has always wanted to

do – train at the Sassoon Academy.

“In October I’m attending an advanced

cutting course at the Sassoon Academy in

London. I’m really excited to keep pushing

my own boundaries, and I can’t wait to share

what I learn with my team,” says Diana.

DIANA BEAUFORT

16

PROTEGE1. HILTON DEWES Maelstrom, AucklandMentor: Kate Henry, Me salon

“What I love about hairdressing is creating

something and being able to make people

feel good about themselves. I know I should

choose between colouring and cutting

but I love both – cutting because you can

create shapes and colouring because it’s fun,

changeable and creative.

“I love working at Maelstrom Hairdressing

because it has a great relaxed feel to it. I get

fantastic training from my seniors. Without

Maelstrom I wouldn’t be here today.”

2. JODI PULLAR Blue Cactus, WellingtonMentor: Mana Dave, Blaze

“I am originally from Dunedin and made

my way to Wellington almost six months

ago. My mum is owner/operator of ‘Do

Hairdressers’ in Dunedin – so I guess you

could say hairdressing is in my blood! Being

in the very early stages of my apprenticeship

I’m learning something new every day

and being part of a large team there is no

shortage of amazing opportunities that

come my way.

“Hairdressing is such a unique industry

and one that I am so proud to be

representing. The abundance of talent within

the industry is inspiring and it only motivates

me to be the very best I can be.”

3. LAURA WILLIAMS Jan Waite Hairdressing, AucklandMentor: Sasha Lenski, Bettjemans

“I have been hairdressing for 15 months and I

love hairdressing for its ever-changing trends

– how hairstyles can be re-invented and how I

can create my own interpretation of them.

“I am passionate and hungry to learn and I

involve myself in competitions and photo

shoots – whatever comes my way. I also love

the buzz I get when my clients leave the

salon feeling fantastic, happy and confident.”

4. KALEB PRITCHARD Blaze, AucklandMentor: Jock Robson, Dharma

“I have been hairdressing for three years and

I love so many things about it: hanging with

people, making clients look cool, creating,

competing, being part of my BLAZE team,

growing as a young stylist … and the girls!”

2011 MENTORS

642 53

MENTORS | 1 Kate Henry | 2 Mana Dave | 3 Sasha Lenskl | 4 Jock Robson | 5 Mobeen Bhikoo | 6 Jaimee Smith

EACH FINALIST GETS:•Flightsand

accommodation

to Auckland

•Professional

photoshoot

• L’OrealProfessional,Kerastase,Matrix,

Pureology and Redken products

• FinalphotopublishedintheSummer

issue of TRADE

• NextGenerationHairExpopasses

for Sydney 2012

THE WINNER GETS ALL THAT PLUS:• Thecoverofthesummerissue

of TRADE

• Flightsandaccommodationforone

to Sydney for Hair Expo 2012

The winners will be announced on November 20, at the 2011 Industry Awards in Auckland.

WHAT YOU CAN WIN!

1

AS SOON AS THE SECOND PROTÉGÉ COMPETITION WAS LAUNCHED THE ENTRIES STARTED ROLLING IN. THE QUALITY WAS FANTASTIC, WHICH MADE OUR JUDGES’ JOB A LOT HARDER. BUT THEY SOLDIERED ON AND MANAGED TO SETTLE ON SIX

FINALISTS, EACH OF WHOM WERE THEN PAIRED WITH ONE OF OUR SIX MENTORS AHEAD OF D-DAY IN NOVEMBER.


COMPETITION 2011

5. BEN WILLIAMS Willis York, Wellington Mentor: Mobeen Bhikoo, Stephen Marr

“I’m a 24-year-old dad who has been

hairdressing for about the last three years. I

kind of stumbled into the career choice but

wouldn’t change it for the world. I love to have

the freedom and skill to be able to create!”

“I’m in a great salon up in Wellington with

very skilled people who will no doubt help

me out along the way!”

6. SOPHIA STACE Get Funk’d, WellingtonMentor: Jaimee Smith, Zaibatsu

“I have been hairdressing since November

2009 and it’s the perfect job for me in every

aspect. As a creative person, I enjoy being

able to put forward my ideas and watch them

come to life in front of me.”

“There’s a strong feel-good factor in the

job too – nothing quite beats the feeling of

knowing you’ve made someone feel great

about themselves!”

2011 FINALISTS

4

2

5

3

6

FINALISTS | 1 Hilton Dewes | 2 Jodi Pullar | 3 Laura Williams | 4 Kaleb Pritchard | 5 Ben Williams | 6 Sophia Stace

1

HIGHLY COMMENDED GOES TO...• JordynMcLachlanfromWillisYork,Wellington

• NicolaWhitefromNVHair,Hamilton

• KylaSmithfromMiltonAndrews,HavelockNorth

• DavidIssacsfromHouseofHair,Gisborne

• ValeriaLenskiafromBettjemans,Auckland

For everyone who didn’t make the cut, keep an eye on who wins and learn from it – and enter

again next year!!

18

Twenty-four year old Christa Rowling

is the newly elected employee

representative on the HITO Board.

Christa started her apprenticeship at

Bambazonke Hairdressing in Wellington

three years ago. Prior to that Christa

completed a one year hairdressing course

at NMIT. Christa is currently preparing to

sit her two final unit standards.

Christa’s passion for training motivated her to put her name forward for the HITO Board.

“Continually training is really important. You need to constantly up-skill, and keep up with the trends and fashions. I get involved in any training I can get my hands on. I did a few sessions at Hair Expo last year, and have just sat the Redken colour certification test,” says Christa.

Once she completes her apprenticeship, Christa has identified HITO’s Advanced Cutting and Management qualifications as things she would like to pursue.

“Governance is something totally new for me. It’s a bit of a challenge, but I am looking forward to getting my head around some strategic issues, and learning some new skills,” says Christa.

Christa has identified two key issues that she would like to advocate for on the HITO Board – retaining the final units and helping make the support apprentices receive in their salon more consistent nationwide.

Christa says completing the final units proves that you have what it takes to work in a real salon.

“The final units show you can go above the base level and come up with something fashion-forward which is at a whole other level. To succeed you have to manage your time, treat your clients exceptionally well, be creative and push your boundaries.”

“With the Targeted Review of Qualifications (TRoQ) going on it’s really important the final units are kept. All your other assessments take place in the classroom, but the final units are about real life. If there weren’t final units then you wouldn’t be pushed, and there wouldn’t be the motivation or encouragement to do something unique,’ says Christa.

Christa believes the final units allow people who have done a full time course show that they can cut it in a real salon.

“There’s a huge difference between the skills you learn doing a full time course and what you learn in an apprenticeship. Client interaction is really important, and it’s something you just can’t learn in a classroom. The final units prove that you have the skills and can provide clients with exceptional service,” says Christa.

Christa believes a key challenge facing industry is ensuring apprentices get consistently high levels of training and support in their salon.

“The support apprentices get varies greatly from salon to salon. Some salons are amazing, but others leave apprentices to fend for themselves. I’d love to see a standard outlining the level of support apprentices are entitled to,” says Christa.

Prior to starting her course at NMIT as a 21 year old, Christa studied Psychology and Sociology at Otago University.

Sickness meant she had to take a break from her study, and during this time a career in hairdressing emerged as something that would combine her three interests- science, creativity and people.

“At school I was a real nerd, and petty much made to go to university. I had done science right through school, and people thought I would become a doctor or something. But I am also really creative, and a real people person – people fascinate me. Hairdressing is perfect for me,” says Christa.

HITO BOARD EMPLOYEE REPRESENTATIVEWELCOME TO CHRISTA

CHRISTA ROWLING

“YOU NEED TO CONSTANTLY UP-SKILL, & KEEP UP WITH THE TRENDS & FASHIONS. I GET INVOLVED IN ANY TRAINING I CAN GET MY HANDS ON”

20

APPRENTICE JOURNEYS

LOU

ISE

DU

NC

AN


Louise Webb learned the hard way the

importance of triple checking that your

final assessment models are prepared

to go along with the look you have planned.

Louise failed her final assessment at her first

attempt because on the day her colour model

refused to have her hair cut. This was despite

her model coming in for two consultations

prior to the assessment, including viewing

sketches of the cut Louise had planned.

To prepare for her final assessment Louise

stuck pictures and descriptions of the looks

she was going to create on the back of her

salon, and studied them whenever she could.

“I got inspiration by looking through

magazines and I even subscribed to Fashion

TV to see the latest styles. My final looks

were a team effort though– I got great

feedback from my work mates”.

At the end of the day Louise says that if

you have prepared well for your final

assessment, and have thought it through,

you will do fine.

“I was really quite nervous, but once you

are in there, it was kind of like a normal day

in the salon. Just focus on your timing and

it all flows from there”.

Louise was the 2009 recipient of the

Jasmine McBeth Memorial Scholarship,

and used some of her scholarship to attend

Sydney’s Hair Expo.

“Hair Expo was amazing. I just soaked it all

up, attending as many workshops as I could,

including ones on colour, hair-ups and cutting”.

In 2009 Louise entered the NZARH

photographic competition and the L’Oreal

Colour Trophy. She says these were great

opportunities to learn more about photo-

shoots, especially how to achieve contrast

with lighting.

Louise’s future goals including getting involved

in more competitions, strengthening her client

base, and completing HITO’s Train the Trainer

and Advanced Hairdressing Limited Credit

Programmes.

LOUISE DUNCAN(nee Webb)

“IT WAS KIND OF LIKE A NORMAL DAY IN THE

SALON. JUST FOCUS ON YOUR TIMING & IT ALL FLOWS FROM THERE”

LOUISE TAKES HER QUALIFICATION FURTHER WITH POSTGRADUATE COURSES.

22

GATEWAY TO SUCCESS

GATEWAY UNIT STANDARDS YEAR 1 HAIRDRESSINGUnit Standard 21935: Maintain order and supplies for a commercial hairdressing salon

Unit Standard 21936: Prepare the client for hairdressing services in a commercial salon

Unit Standard 21937: Assist a stylist in a commercial hairdressing salon

Unit Standard 21938: Apply communication skills in a commercial hairdressing salon environment

Unit Standard 21939: Demonstrate knowledge of fashion trends in relation to hairstyling

Unit Standard 21940: Demonstrate knowledge of workplace requirements for employment in a commercial hairdressing salon

Unit Standard 21941: Under supervision prepare the hair for hairdressing service

• Gateway units are now available for Barbering too.

In the six years since it was launched

the Gateway programme has helped

hundreds of young New Zealanders

kick start their hairdressing careers.

Gateway allows senior secondary students

in Years 11, 12 and 13 to undertake structured

workplace learning across a range of

industries in New Zealand, while continuing

to study at school. Students spend up to

two days a week in a salon, learning skills

and undertaking unit standards that can

be credited towards NCEA.

HITO has specifically designed eight unit

standards that Gateway students can

undertake while working part time in salons

(see the green box). These can be used

towards gaining the National Certificate

in Salon Support.

HITO CEO Erica Cumming believes the

Gateway programme has been very

successful for the hairdressing industry.

“Gateway allows school students to

experience hairdressing and see if it’s right

for them. Many of our top apprentices got

their first taste of our industry through

Gateway. When Gateway students go

on and do their apprenticeship they know

what it’s going to be like working in a salon,

and they know what’s expected of them.

This sets them up for success,” says Erica.

Some students quickly work out that

working in salon is not for them, and Erica

believes that this also demonstrates the

success of the Gateway programme.

“It’s better to discover that something isn’t

right for you when you’re at school. Finding

out early gives you time to come up with

another game plan, rather than beginning

an apprenticeship that you are not going to

finish, or doing a course and racking up a

student loan,” says Erica.

“GATEWAY ALLOWS SCHOOL STUDENTS TO EXPERIENCE HAIRDRESSING AND SEE IF IT’S RIGHT FOR THEM. MANY OF OUR TOP APPRENTICES GOT THEIR FIRST TASTE OF OUR INDUSTRY THROUGH GATEWAY”


RENEE SPICERFirst Year Apprentice

Seventeen year old first year apprentice

Renee Spicer has been working at

Christchurch’s Botticelli Hair for two years.

When she was 15 she got a part time job in

the salon, and found out about the Gateway

programme the following year when she

went to Hagley Community College. Renee

quickly made up for lost time, and was

able to complete all the eight Gateway unit

standards in her Year 12.

“On top of my school work I was doing 20

hours a week in my salon. Being able to pick

up so many unit standards gave me a real

head start when I started my apprenticeship

this year,” says Renee.

“I went into my apprenticeship knowing that

I enjoyed working in a salon environment,

and knew I could pass the units. Gateway

was a real confidence booster.”

“I have a full-on life outside the salon,

and this year has been really jumbled up

because of the earthquake. Getting my

Gateway unit standards before starting my

apprenticeship has definitely made it a lot

easier to get through the workload,”

says Renee.

MOANA RIDDELL2010 Jasmine McBeth Memorial Scholarship Recipient

As soon as second year apprentice Moana

Riddell finished her Gateway placement at Hair

Scene Hair and Beauty, she signed up

as a HITO apprentice.

“I did Gateway in Years 12 and 13, and it really

set me up for my apprenticeship. It made my

first year easier because I knew how the salon

worked, and what my role was. I was ready for

it and I was prepared,” says Moana.

Moana says that Gateway provides a great

insight into whether you suit working in a

certain career.

“It works both ways - my friend was really

interested in child care, but after doing

Gateway she realised it wasn’t the career

for her,” says Moana.

According to Moana, one of the criteria

for being a Gateway student is having

good grades.

“I was in the salon one day a week for 20

weeks, so I really needed to apply myself

when I was back at school. Otherwise you

quickly fall behind,” says Moana.

Earlier this year Moana represented HITO at a

Gateway Coordinator Conference at SkyCity.

“It was great being able to talk to Gateway

Coordinators about my experiences and how

Gateway set me up. I am a big fan of Gateway

– it’s such a great way to find out whether

what you think you want to be doing is right

for you,” says Moana.

MARY-ELLEN ORCHARD2009 Apprentice of the Year Regional Winner

Mary-Ellen Orchard was one of the first

students at her secondary school to

undertake Gateway.

“I knew I loved hairdressing, and Gateway

gave me a taste of what it would be like in the

industry. It’s a great way to see if a career in

hairdressing is for you,” says Mary-Ellen.

For her placement Mary-Ellen spent half-a-day

a week for a year working at a salon.

“Doing Gateway gave me the chance to

get to know clients and build a rapport

with them. Being in the salon meant I was

always learning how to do things - by the

end of my Gateway I was applying colour,

doing treatments, and selling retail,’ says

Mary-Ellen.

Another benefit for Mary-Ellen was finding

out more about how apprenticeship training

was structured.

“I got to be a hair up model for the apprentice

at the salon I was at. As well as studying

what was being done to my hair, I also got

to familiarise myself with the polytech,”

says Mary-Ellen.

“My personal view is that if you have done

Gateway, it shows you are committed to the

industry and focused on turning your passion

into a career,” says Mary-Ellen.

Mary-Ellen is now the main trainer at her

salon, and is enjoying working with the salon’s

Gateway student and getting her up to speed!

HITO UPDATE

hito.org.nz HITO FORUMSgot an opinion?

T he HITO Constitutional Working

Group is on track and planning

extensive consultation over coming

months.

HITO’s constitutional working group

comprising representatives from

hairdressing, beauty and barbering,

have now had two meetings, at which

agreement has been reached on a series

of principles and new recommendations

in response to concerns raised at last

year’s HITO’s AGM. Members of the group

are excited at the overall direction that is

being proposed, and will be presenting

their recommendations to the HITO Board

at its meeting at the end of August.

The working group is recommending an

extensive consultation process with all

stakeholders on these proposals, which

will include a series of fora in October,

followed by a formal proposal and draft

constitution for feedback by November.

This will be followed up by further industry

fora, with final recommendations presented

at the end of November, providing a further

three months for consideration prior to

AGM papers being circulated in February.

The working group is committed to

delivering solutions that address all of

the industry’s concerns, while providing a

framework for HITO’s future development

and growth.

For more information and comment,

contact Erica Cumming,

HITO Chief Executive

(04) 499 1180

BEAUTY UPDATEA s you will now be aware from the

regular articles in this magazine, HITO

is the standard setting body for the beauty

industries and is committed to working

with the sector to ensure that there are

qualifications that meet the needs of industry.

It was great to meet a number of you at the

Beauty Expo and to talk to you about your

industry and where things are at in terms

of training. Thank you to those of you who

contributed to the survey that we were

doing. The survey covered two different

groups, trainees and people currently

engaged in the beauty industry.

Some of the findings for the trainees

were as follows:

• Themajority(78%)ofthetraineesfound

that they had received relevant training

for the future career,

• Mostofthetraineesfeltthatitwouldhave

been useful to be working and training at

the same time (81%),

• 90%ofthetraineesfeltthattheywould

be ready to start work as soon as they

finished their course, and

• Threequarters(75%)ofthetrainees

thought that they would need more

training when they started work.

This summary identifies that the trainees

have a generally high level of confidence

in the course that they are undertaking

and believe that they will have the skills to

start work as soon as they finish training

but generally recognise that they will need

to have additional training when they

commence work.

• Almostthreequarters(74%)ofthepeople

interviewed stated that they had worked

in other industries before they started in

the beauty sector,

• Ahighproportionofpeoplethoughtthat

new graduates did not have sufficient

skills to be work ready (69%),

• Themajorityfeltthatemployersneed

to provide extra training for new

graduates (86%),

• Halfofthosewithintheindustryfelt

that the current training model was

not meeting industry needs, and

• Mostfeltthattheindustrywouldbenefit

from having workplace based learning.

In summary, the survey results identified

that while the trainees are confident in

their skills when graduating, there was less

confidence expressed from those in the

industry. However these people did agree

that training should continue on the job

and that there was a potential place for

workplace based learning.

The survey also identified that from the

people who completed the survey that

there is a high level of commitment to

on-going training with more than 85%

of these people participating in training.

All but one respondent felt that continued

training was important in the industry.

This is very positive for the industry and

indicates that there is a positive outlook

on the future of beauty in New Zealand

and a recognition that training never stops

no matter how long you have been in the

industry, especially as technology and

products continue to change.

As a further way to engage with the beauty

sector, HITO has embarked on the largest

research of the beauty businesses ever to

be done.

To begin this process HITO downloaded all

of the ‘salon/clinic’ names from the yellow

pages and started a database.

We also went into as many salon

websites as are available to find out a

little more about each salon. To date we

have a database of almost 1300 salons

around New Zealand who we will now

look to visit to gather a little more

specific information.

Thank you to those who have had time

to meet with HITO. This has given HITO a

more in-depth understanding of the beauty

industry and accurate contact details of

salons around the country.

Some of the questions that HITO asked

were around the structure of the businesses

and current training focus. HITO will be

able to provide you with training related

information as

well as engaged with the development

of qualifications for the beauty sector.

Next year there is to be a review of all of the

beauty related qualifications which include

a review of national qualifications and

programmes that are being delivered by

training providers. For this to be of value to

all in the industry it will be vital for you, the

people in the beauty industry to engage with

the process and provide your feedback on

what qualifications you want in the industry.

Further information will be available later this

year to help inform you how you can engage

and provide your feedback directly into

this process.

Congratulations on the recent Beauty Expo

and the Beauty Awards. This was a great

event and chance to recognise people and

businesses committed to the betterment

of the beauty industry.

Jaye Clark Jacqui Pfahlert Pip Mirrielees Eleanor Harford

26

In July, HITO went to the NZBeauty Expo

held in Auckland. We talked to lots of

people involved in the industry, and

learned a lot. As part of our visit, we asked

people to participate in a quick survey about

training in the beauty industry. We hoped

this would give us some insight into views

on current and future training for beauty.

The responses we got were really useful and

a short summary is included below. The full

report will be available on the HITO website.

We believe these results indicate

that On Job Training could be an

option to explore for the beauty

industry. There also seems to be a need to

talk about the skills required for a therapist,

and how best these can be obtained.

Exploring ways that students could enter

the beauty industry directly from school, or

at least have an experience prior to full-time

training also seems like something we could

investigate.

We’ll be digging into these issues (and more)

with the beauty industry as we contact every

salon individually over the coming months.

The Targeted Review of Qualifications (TRoQ)

for beauty is coming up in 2012, so that will

provide an opportunity to consider what

the industry want and need from training

and qualifications.

TALKING TO THE BEAUTY INDUSTRY

BEAUTY EXPO 2011 SURVEY

WHAT DOES THIS MEAN FOR HITO?

RESPONDENT ROLE IN BEAUTY INDUSTRY

WHO DID WE TALK TO?

Other 27%

Therapist 24%

Salon owner 23%

Trainee 21%

Salon manger 5%salon owners, managers, sales reps & more


DO YOU HAVE THOUGHTS ON ANY OF THE ISSUES RAISED HERE? TALK TO US! JOIN THE HITO FORUM –WWW.HITO.ORG.NZ/FORUM

THOUGHTS?

WHAT DID TRAINEES HAVE TO SAY?

WHAT ABOUT PEOPLE WORKING IN THE INDUSTRY?

50%80%90%most

every

no

90%

10%

60%

70%

86%

50%

90%

of trainees didn’t think they had a lot of options when choosing where to train

thought learning on the job would be useful

thought they would be ready to start work when their course finished

had decided to train because they had always been interested in the beauty industry

trainee thought it would help students who wanted to work in the industry to be able to do a small amount of work experience while at school

trainees had beauty suggested as a career by a career advisor or parent

were training at work

did not think graduates directly from courses would be work ready

thought employers would need to provide extra training to recent graduates

didn’t think that the current training model was meeting industry needs

thought the industry would benefit from On Job Training

were in a course

only

were with private providers

28

BEAUTY MAPPINGI

n 2009 HITO was granted coverage for

the beauty industry. Since then, as well as

ongoing work reviewing and developing

qualifications, we have been busy getting

out and talking to the industry. In 2010

HITO commissioned research to ask

stakeholders about the future of beauty

training. Based on this, HITO developed

a Strategic Training Plan, which is a high

level framework for how we could meet

those needs.

In June this year we went to the Beauty

Expo in Auckland, and did some face-to-

face surveying of a wide range of people

involved in the industry (you can read a

summary of the results in this edition of

Forma). That information was really useful

in helping us narrow down some

of the things HITO will start work on.

It is very important for us to know exactly

who we are talking to in the beauty industry,

and what their training needs are. We have

developed an initial database of salons/

clinics from around NZ, and have populated

this with basic details like location and

key contact details. We are also searching

websites and adding the information we

find on the services provided. Now we

have a much better idea of what we mean

when we talk about the beauty industry

in New Zealand!

However, knowing where people are is

not enough. We want to know more

about beauty clinic owner’s training needs.

That is why HITO employed four beauty

relationship managers to talk to clinic

owners face-to-face about their business and

its training needs. The beauty relationship

managers will be led by Jaye Clark, the

beauty representative on the HITO Board.

They will be collating information about

each business, including their business

scope, future direction, and preferred

training options.

The face-to-face visits will be completed

within the next 3 months so that a

report can be prepared and released in

December. This information will allow us

to engage directly with employers in the

beauty industry, and help us understand

where future trainees are located. It will

also feed into the NZQA review of beauty

qualifications planned for next year.

“IT IS VERY IMPORTANT FOR US TO KNOW EXACTLY WHO WE ARE TALKING TO IN THE BEAUTY INDUSTRY, & WHAT THEIR TRAINING NEEDS ARE”

WATCH OUT FOR SOME OF THAT INFORMATION IN THE NEXT FORMA!

PREPARING YOUR WORKPLACE FOR AN EMERGENCY

How do you stay in business in

the event of an emergency?

How do you access data about

your staff, customers and suppliers in

order to keep operating and maintain

business continuity?

IT IS ESSENTIAL TO PLAN TO PROTECT A BUSINESS FROM THE IMPACT OF AN EMERGENCYEmergencies

include fires,

earthquakes, floods,

storms and pandemic illnesses. Each of these emergencies has occurred in New Zealand,

and each of these emergencies has the potential to have a devastating effect on a business.

The Health and Safety in Employment Act 1992 requires an employer to plan for an

emergency situation. Employers must have procedures in place to deal with emergencies

and ensure that employees are well informed about these procedures. Emergency procedures

need to be specific to a workplace and directly relate to the work being performed. For

example, a workplace that has hazardous substances on site requires specific procedures

in place for managing any risks arising from hazardous substances as well as general

emergency procedures.

Employers should keep backup files of

all essential information in case they

cannot re-enter the workplace

after an emergency to retrieve

documentation. This was a lesson

learned from the earthquakes

in Canterbury when some

employers did not have staff

contact details in order to check

their immediate safety and

wellbeing, and businesses were

unable to resume normal work

because they could not access

their paperwork.

The Department of Labour and

the Environmental Protection

Authority have designed a set

of simple forms to help you identify

and manage your emergency

procedures. The templates cover:

• Fire

• Chemicalspills

• LPGgasleaks

• CPR

• FirstAid

• NaturalDisasters

There’s space for you to write down:

• Essentialphonenumbers

• Wardennamesandcontact

details

• Firstaiders’names

• Firefightingequipment

locations

• Whotoreportincidentsto

There’s a set that most workplaces

can use www.epa.govt.nz/

publications/erma-flip-chart.pdf and

a specialised set of forms for farms

www.epa.govt.nz/Publications/

Emergency-flip-chart-farms.pdf.

Simply:

• Downloadandprintasmany

templates as you need

• Togetherwithyouremployees,

work out the most appropriate

procedures and who should

have responsibilities

• Ensurethatallemployees

know about your emergency

procedures, including where you

will keep this information, and

where emergency equipment

is stored.

For further information to help you prepare emergency procedures, crisis management and continuity planning for your business

visit the Ministry of Civil Defence and Emergency Management at www.civildefence.govt.nz/memwebsite.nsf/wpg_URL/Being-Prepared-How-to-be-prepared-in-your-business-Index?OpenDocument and Business.govt.nz www.business.govt.nz/managing/implementing-health-and-safety/crisis-management

HITO doesn’t endorse the use of any particular emergency kit but recommends that you have one.

FURTHER INFORMATION


30

For the second year running, Servilles Academy of Hairdressing has been

awarded Education Organisation of the Year at the annual Schwarzkopf Professional Hair Expo Awards in Sydney.

Since its establishment in 1993, the Servilles

Academy of Hairdressing has provided the

industry with more than 1800 highly-skilled

graduates. This new confirmation of the

academy’s excellence is expected to

attract students from all over the world.

In addition to its roll of New Zealand

students, the academy currently has

students from Australia, Russia, Singapore,

United Kingdom, China, Thailand and India.

“Winning last year was fantastic, but winning

again this year really confirms that we’re doing

things right”, says Paul Serville from Sydney.

“Turning raw potential into superior stylists

is my greatest passion. I’m hoping that this

win and the healthy Australian dollar will lure

more talent across the Tasman to train at our

Academy in Auckland.”

The Schwarzkopf Professional Hair Expo

Awards, now in its 26th year, is widely

recognised as the most significant award

event in the Australian and New Zealand hair

industry. It acknowledges excellence in all

aspects of the industry, from creative talent

and salon design to technical achievement

and business management.

Servilles Academy General Manager, Sharee

Cawley, believes that the academy’s recent

move into three-level Queen Street premises

has raised the bar in the hairdressing

education market: “The new location has

given us 2725 square metres of floor space,

including a computer lab, photo studio and

an auditorium for hosting international guest

artists. Bringing in stars from overseas really

helps to inspire our students.

WINNING STREAK CONTINUES FOR SERVILLES ACADEMYTHE CHAMPAGNE CORKS HAVE BEEN POPPING AS TRAINERS CELEBRATE THEIR SUCCESS.

“TURNING RAW POTENTIAL INTO SUPERIOR STYLISTS IS MY GREATEST PASSION. I’M HOPING THAT THIS WIN AND THE HEALTHY AUSTRALIAN DOLLAR WILL LURE MORE TALENT ACROSS THE TASMAN”

“I LEARNT SO MUCH AND WOULD DEFINITELY RECOMMEND IT - NOT JUST TO APPRENTICES BUT TO EVERYONE IN OUR INDUSTRY”

PAUL SERVILLE

MEL BRINGS KIAORAMAI TO LIFE IN CANTERBURY


Karen is putting her scissors to one

side and focusing her attention on

educating tutors in adult literacy

and learning.

Karen has been a hairdressing tutor for

25 years. For the last 8 years she has worked

at Wanganui UCOL, and for the 17 years

prior to that she was a tutor at Wintec in

Hamilton. Karen has also owned salons

and worked in technical education for

Schwarzkopf Professional.

Karen believes that the attitudes of

Generation Y learners represent one of the

biggest changes she has witnessed in her

25 years as a tutor.

“The generation coming through is all about

work-life balance. While we were prepared to

slog it out and put in the hours, Generation

Y wants it all now. They don’t want to come

into work in weekends - they want a social

life. If they don’t get what they want, then

they’ll leave,” says Karen.

“The challenge for the industry is to keep

young hairdressers motivated so they stay

in the industry. Offering lots of learning

opportunities is more important than

ever,” says Karen.

Karen has participated in HITO’s literacy

training for tutors, and went on to complete

the National Certificate in Adult Literacy

Workplace Educator. She says the literacy and

learning demands in the industry have grown

significantly since she became a hairdresser.

“The literacy expectations on learners are

far greater than they used to be. It used to

be that if you had low literacy levels then

you could get away with it and hide it.

You can’t do that anymore – you need to

be able to work with ratios, make bookings

on a computer, and understand and write

down technical instructions,” says Karen.

“Many people enter our industry without

good literacy and numeracy skills. If we

don’t address them then these people won’t

succeed in our industry, and they’ll go and

do something else,” says Karen.

Over the last few years Karen has learned

a lot about the literacy and learning

challenges facing apprentices, and how

to address them. She has just taken up a

new challenge which will allow her to share

her literacy knowledge with all the tutors

and educators at UCOL.

KAREN SNAPE MOVES ONT

hird year apprentice Mel Burke says that doing the KiaOraMai course has helped make her a

better hairdresser.

“KiaOraMai helps you appreciate how important good service is to the customer’s experience. Before KiaOraMai my work was all about doing a good cut or colour. Now I’m also focused on interacting with clients to ensure they have a great experience,” says Mel.

The influx of tourists for the upcoming Rugby World Cup prompted Mel to do the KiaOraMai course.

“When we were working in town we had a lot of tourists coming through, and I’d read that KiaOraMai had been especially designed to give these overseas visitors great service”.

As a result of the Christchurch earthquakes Rugby World Cup games will no longer be played in Christchurch, and Mel’s salon, Niq James Hairdressing, is no longer based in the central city. Despite this, Mel is still pleased she completed the KiaOraMai certificate.

“I learnt so much and would definitely recommend it - not just to apprentices but to everyone in our industry. At the end of the day, if you can give people a great customer experience, then they will tell others about it.”

As part of her training Mel completed a workbook and attended a one day customer service workshop. Mel also received a series of cue cards to help reinforce important customer service concepts, such as the importance of good body language and the best ways to deal with difficult customers.

“The workshop was a great way to discuss different approaches to customer service, and what to do in different scenarios. I was the only hairdresser there but I’d strongly recommend it to other hairdressers – it was obvious at the workshop that hairdressers spend a lot more time interacting with customers than most other occupations,” says Mel.

If you or someone else in the salon or spa would like to get involved in KaiOraMai, there are workshops happening all over the country. Getting involved is super easy, go to www.kiaoramai.co.nz/ to register or just call 0800 29 29 29 free to find out more.

HAIRDRESSING TUTOR KAREN SNAPE’S PASSION FOR TEACHING HAS TAKEN A NEW TURN.

“THE CHALLENGE

FOR THE INDUSTRY

IS TO KEEP YOUNG

HAIRDRESSERS

MOTIVATED SO

THEY STAY IN

THE INDUSTRY.

OFFERING LOTS

OF LEARNING

OPPORTUNITIES IS

MORE IMPORTANT

THAN EVER”

32

SUCCESS STORY

DE

E B

RID

GE

MA

N


On 1 January this year 22 year old

Deniece Bridgeman fulfilled one of

her career goals – owning her own

salon. Zacci Hair Design is the only salon

that Deniece has ever worked in, beginning

her apprenticeship there in 2008 and

completing it late last year.

“Owning a salon is a big challenge but I’m

loving it. I’ve been lucky as my team’s been

fully supportive, so although there’s been a

few wobbles, we’re on track to achieve our

goals”, says Deniece.

Deniece was runner-up at last year’s National

WorldSkills competition.

“I absolutely loved WorldSkills. It’s given me a

lot of skills I wouldn’t have learnt otherwise,

and really improved my blow-waving. It’s very

different to what you normally do, but it’s

definitely made me a better hairdresser,”

says Deniece.

Deniece employs two apprentices, and is

responsible for their training.

“Training is the backbone of my business.

As a salon we’re committed training and

challenging ourselves, and competition work

is a big part of this. Since opening we have

competed at the Palmerston North and

Waikato NZARH comps,” says Deniece.

At the Waikato competition Deniece gained

third place for her senior directional colour,

second place for her senior urban day style,

and won the senior urban night hair. Her

efforts gained her the title of Waikato’s Top

Styling senior.

Deniece has attended Sydney’s Hair Expo

every year since starting her apprenticeship,

and attended this year as well.

“This year Hair Expo was all about editorial

work, getting back to basics, and keeping it

simple. I learnt a lot about different colouring

techniques, and one of the first things I took

back to my team was creating a look by

starting with depth, then going lighter, and

then going lighter again at the end,”

says Deniece.

DEE BRIDGEMAN

“OWNING A SALON IS A BIG CHALLENGE BUT

I’M LOVING IT. I’VE BEEN LUCKY AS MY TEAM’S BEEN

FULLY SUPPORTIVE”

FROM APPRENTICE TO QUALIFIED SALON OWNER IN A FEW SHORT YEARS.

34

LIKE TO APPLY?YOU NEED THREE THINGS:

1. Your NZ Level 4 National

Certificate or Trade Certificate

in Hairdressing

2. Proof that you have worked

for the last 12 months as a

senior operator

3. $80.00 with your completed

application form.

Social networking is huge, we all know

about Facebook, and most of us use it.

It’s a way of life and very addictive for

many people.

A good question to ask yourself is,

‘am I behaving credibly on Facebook?’

Now is a good time to take stock and

remind ourselves of some of the Do’s and

Don’ts to remember when using any form

of social networking:

DO· Be respectful

· Keep private conversations exactly that,

private – not for the world to see

· Set appropriate privacy settings

· Use it as a business tool for promotions/

marketing

· Use it for how it is intended – a fun social

way to keep in touch with people

DON’T· Bad-mouth people

· Don’t bully other people

· Make sexual references

· Post inappropriate photo’s

· Use inappropriate language, it’s really

not cool to swear on Facebook.

If your doing all of the above, well done!

If not, ask yourself why not?

REMEMBERThere are a lot of people looking at your Facebook page - family/ friends/employers/clients – enjoy and have fun, but be sensible and mature about your activity on Facebook.

APPLY FOR GLOBAL RECOGNITION

FACEBOOK ETIQUETTE

Holders of the National Certificate in Hairdressing (Practice or Professional

Stylist) who have at least one year experience as a senior operator can now

have their skills and experience recognised in Australia, Canada, South Africa

and into the European Union.

QUOTE: “THE INTERNATIONAL CERTIFICATION REINFORCES TO CLIENTS THAT YOU’RE A QUALIFIED PROFESSIONAL. IT SHOWS CLIENTS THAT YOUR TRAINING HAS BEEN WORLD CLASS”

“THE INTERNATIONAL CERTIFICATION IS GREAT FOR SOMEONE WHO HAS GOT NATIONALLY QUALIFIED, GOT THEIR HANDS DIRTY FOR A COUPLE OF YEARS, AND WHO WANTS TO PLY THEIR TRADE INTERNATIONALLY. IT WILL GIVE YOU INSTANT CREDIBILITY OVERSEAS”

Mana Dave

QUOTE: “THE NEED TO HAVE A YEAR’S EXPERIENCE WORKING IN A COMMERCIAL SALON WILL HELP KEEP PEOPLE IN OUR INDUSTRY ONCE THEY QUALIFY. IT HELPS BOLSTER THE RETURN ON INVESTMENT OF TRAINING”

“ISPN CONFIRMS THAT OUR SKILL LEVEL IS ON A PAR WITH OTHER COUNTRIES, AND THE MORE PEOPLE IN THE INDUSTRY WHO GET IT, THE BETTER”

Niq James

FORMA MAGAZINE | ISSUE 3 | PAGE 35

36

PLEASE COMPLETE THE FORM ON THE FRONT OF THIS PAGE & RETURN TO HITO.

HITO National Office

PO Box 11 764,

Wellington 6142

Phone (04) 499 1180

Fax (04) 499 3950

Northern

Phone (09) 579 4844

Fax (09) 579 4845

Mobile (027) 470 0169

Auckland

Phone (09) 579 4844

Fax (09) 579 4845

Mobile (027) 443 2401

Midland

Phone (09) 579 4844

Fax (09) 579 4845

Mobile (027) 480 6550

Mid-Central

Phone (04) 499 5150

Fax (04) 499 5152

Mobile (027) 470 0170

Central

Phone (04) 499 5150

Fax (04) 499 5152

Mobile (027) 445 5758

Northern South

Phone (03) 338 5376

Fax (03) 338 4376

Mobile (027) 483 2405

Southern South

Phone (03) 338 5376

Fax (03) 338 4376

Mobile (027) 470 0171

www.hito.org.nz

Forma Issue 4

Documents

Transcript of Forma Issue 4