Food & Beverage crisis management | Singapore
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Transcript of Food & Beverage crisis management | Singapore
![Page 1: Food & Beverage crisis management | Singapore](https://reader033.fdocuments.us/reader033/viewer/2022061306/588484451a28ab6d1a8b4c99/html5/thumbnails/1.jpg)
How to mitigate crisis in Food & Beverage industry?
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Servers should check the reactions of diners.
![Page 3: Food & Beverage crisis management | Singapore](https://reader033.fdocuments.us/reader033/viewer/2022061306/588484451a28ab6d1a8b4c99/html5/thumbnails/3.jpg)
If food is left unfinished or guests seemed unhappy about their food, the servers should probe for
more feedback.
![Page 4: Food & Beverage crisis management | Singapore](https://reader033.fdocuments.us/reader033/viewer/2022061306/588484451a28ab6d1a8b4c99/html5/thumbnails/4.jpg)
And if it is a case of food quality, then the meal should be complimentary.
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I know of a local restaurant that does this and they are doing well both in terms of
reviews and sales.
![Page 6: Food & Beverage crisis management | Singapore](https://reader033.fdocuments.us/reader033/viewer/2022061306/588484451a28ab6d1a8b4c99/html5/thumbnails/6.jpg)
When customers are paying their bills, ensure that they had a good meal. Otherwise, invite them back with a free
meal voucher.
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Suppose a customer walks away feeling shortchanged, not only will they not return but if they talk about their experience online, you stand
to lose potential customers.
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