FMM Institute Head Office Training Calendar 2015

8/10/2019 FMM Institute Head Office Training Calendar 2015

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FMM Institute (Centre for Professional Development)Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur

Tel: 03-62867200 Fax: 03-62776712 Email: [email protected] Website: www.fmm.edu.my Training Calendar 2015

1

A Guide to Professional

Development

Training Calendar 2015

FMM InstituteCentre for Professional Development


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ContentsPage

Vision 6FMM Institute Profile 7

FMM Institute

Network 8Training Schemes 9Programme Categories:Customised In-House Programmes 10 13Corporate Training Programmes

1. Senior Management1.1 World-Class Supply Chain Management Practices Masterclass1.2 Strategic Direction for Senior Management1.3 Risk Management and Control for Senior Management1.4 Winning Cost Management Strategies for Procurement

15 1715151616

2. Management, Marketing and Personal Development

2.1 Be an Excellent Coaching Leader

2.2 Master the Implementation of Change Successfully2.3 McKinsey s 7S Framework: Making It Work for Organisational Excellence2.4 Energising the Workplace: Strategies to Developing an Engaging

Workplace2.5 Essential Skills for Managers2.6 Develop Competencies to Deal With Difficult People and Situations2.7 Emotional Intelligence at Work2.8 Marketing for International Business: Critical Success Factors2.9 Delivering Winning Service with Emotional Intelligence2.10 Building Better Teams2.11 Personal Data Protection Act 2010: Implications to Your Organisation2.12 FMM English Language Proficiency Course (Level I, II and III)

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2020212222232324

3. Human Resources and Industrial Relations3.1 Understanding the Basics of Employment Act 1955 and DisciplinaryProcedures

3.2 Absenteeism at Workplace: How to Handle and Manage Frequently AbsentEmployees

3.3 Misconduct, Effective Investigation and Prosecution for Domestic Inquiry3.4 Managing Employee Compensation and Benefits for Employee Attraction

and Retention3.5 Behavioural Interviewing Skills and Techniques3.6 Setting Key Performance Indicators (KPIs) and Managing Performance

Appraisal

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4. Export Management

4.1 Shipping the Right Way: Procedures, Documentation and

INCOTERMS 20104.2 Letters of Credit (LC)4.3 Cargo Claims in Practice: Sea, Air and Land

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5. Operations and Logistics5.1 Cost Reduction Strategies for the Manufacturing Industry5.2 Planning and Control for Production Efficiency5.3 Effective Inventory and Stores Management

5.4 Perancangan dan Pengawalan Inventori5.5 Operasi Stor dan Gudang5.6 Warehouse Safety and Manual Material Handling5.7 Warehouse Management in the 21

stCentury: Improving Efficiency of the

Supply Chain System

32 36323233

34343535

6. Quality Systems and Productivity Improvement6.1 Be Prepared for Implementing ISO 9001:2015 Quality Management System

(QMS)6.2 ISO 9001:2015 Quality Management System Internal Auditor Training6.3 Lean Production System Training6.4 Productivity Workshop: 5S Implementation6.5 7 Alat QC dan Pelaksanaan QCC

37 4037

37383939

7. Safety and Technical

7.1 Compliance to Classification, Labelling and Safety Data Sheet ofHazardous Chemicals (CLASS) Regulations 2013

7.2 Compliance to Clean Air Regulations 2014

7.3 Behaviour-Based Safety and Safety Performance Measurements

7.4 Effective Environmental, Occupational Safety and Health Management7.5 Complying with the Environmental Legal Requirements and Scheduled

Waste Management in Malaysia7.6 Personal Protective Equipment (PPE) in Practice at the Workplace7.7 Introduction to Industrial Electronics Repairs7.8 Fundamentals of Bearing Maintenance7.9 Bearing Lubrication Basic Application7.10 Fundamentals of Bearing Failure Analysis

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8. Information and Communication Technology8.1 AUTOCAD (Basic/Intermediate/Advanced)8.2 Data Management with Pivot Table8.3 Microsoft Excel Functions and Formulas8.4 Task Automation with Microsoft Excel Macro/VBA (Advanced)8.5 Microsoft Office Suite

48 514848495050

9. Supervisory Skills

9.1 Kemahiran Penyeliaan Yang Berkesan9.2 Effective Supervisory Management Skills

52 53

5252

SMEs Skills Upgrading Programmes 54 60

1. INCOTERMS and Its Interpretation in International Trade and ShippingDocumentation

55

2. Production Planning and Control 55

3. Inventory and Stores Management 55

4. Operasi Stor dan Gudang 55

5. Perancangan dan Pengawalan Inventori 56

6. Warehouse Management in the 21stCentury 56

7. Warehouse Safety and Manual Material Handling 56


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8. 5S Implementation 56

9. 7 Alat QC dan Pelaksanaan QCC 56

10. Materials Planning and Control 56

11. Effective Purchasing Management 5712. Effective Negotiation Skills for Purchasers 57

13. Supply Chain Management 57

14. Logistics Management in Manufacturing 57

15. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques 57

16. Effective Logistics Management 57

17. Understanding ISO 9001:2008 Quality Management System Requirements 57

18. ISO 9001:2008 Quality Management System Internal Audit 57

19. Teknik Kawalan Kualiti Untuk QC 58

20. Teknik-Teknik Peningkatan Produktiviti 58

21. Safety and Health at Workplace 58

22. How to Develop an Effective Safety and Health Committee 58

23. Accident Prevention at Workplace 58

24. Occupational First Aid Skills and CPR 58

25. Safe Forklift Driving Skills 58

26. Mengendali Bahan Kimia Dengan Selamat 59

27. Penyelenggaraan Asas Untuk Juruteknik 59

28. Equipment Efficiency Through Maintenance Management 59

29. Basic Electricity and Troubleshooting 59

30. Basic Programmable Logic Controller 59

31. Sijil Pengurusan Stor dan Gudang 59

32. Certificate in Boilerman 5933. Certificate in Energy Management 60

34. Certificate in Electrical Maintenance 60

35. Certificate in Electrical Chargeman AO 60

Certificate Programmes 61 71

1. Certificate in Boilerman (Engine Drive Steam Boiler) (BM) 62

2. FMM Certificate in Steam Engineer 62

3. FMM Certificate in Safety and Health Officer 63

4. FMM-MNSC Certificate in Shipping 64

5. FMM Certificate in Energy Management 64

6. FMM Certificate in Electrical Maintenance 65

7. FMM Certified Quality Engineer 66


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8. FMM Certified Quality Manager 66

9. FMM Certificate in Supply Chain Management 67

10. FMM Certificate in Procurement and Inventory Management 67

11. FMM Certificate in Malaysian Employment Act 68

12. FMM Certificate in Industrial Relations and Practices in Malaysia 68

13. FMM Certificate in Compensation, Benefits and Performance 69

14. FMM Executive Certificate in Human Resource Management 69

15. FMM Executive Certificate in Industrial Relations Management 70

16. FMM Sijil Pengurusan Stor dan Gudang 71

FMM Institute Location Map 72Registration Details and Registration Form 73Appreciation 74


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FMM Institute Profile

FMM Institute, a subsidiary company of the Federation of Malaysian Manufacturers,was established to provide industry-relevant skills training for the manufacturing andservices sectors for the continuing development of the human capital. It was incorporated onJanuary 12, 1999. The Institute on average conducts 1,000 programmes and trains 18,000participants in various categories of programmes nation-wide annually.

In line with its primary objective to develop the potentials and enhance the skills ofpersonnel at every level of industry, FMM Institute offers a wide range of functionalcorporate training programmes to cater to the needs of the manufacturing and services

sectors.

Training programmes can be specially customised to meet the training needs ofindustries and be conducted on in-house basis. In-house programmes are packaged to becost effective for companies with no compromise on the quality of the programmes and thedesired learning outcomes.

The Institute believes in lifelong learning. The range of Certificate and ProfessionalDevelopment programmes offered provides the opportunity for working personnel to gainqualifications to upgrade themselves for career advancement.

The Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala

Lumpur with fully-equipped training facilities, including an IT laboratory and a businessinformation centre/library. FMM Institute has a total of eight Branches and twoRepresentative Offices nation-wide.


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FMM Institute Network

Kuala LumpurHead Office

Wisma FMM, No 3, Persiaran Dagang, PJU 9

Bandar Sri Damansara, 52200 Kuala LumpurTel: 03-62867200 Fax: 03-62776712

E-mail: [email protected] Website: www.fmm.edu.my

Programmes Contact Persons E-mail Address

Public Amy/Fatahiyah/Hafifah [email protected]@fmm.org.my

Customised In-House Li Choo/Norsyariza/Nora Liza [email protected]@fmm.org.my

Certificate Nora Liza/Hafifah/Josephine [email protected]@fmm.org.my

Kedah/Perlis BranchNo 2, Lorong BLM 1/4

Bandar Laguna Merbok, 08000 Sungai Petani, KedahTel: 04-4403273/628Fax: 04-4426876E-mail: [email protected] Person: Pn Meeza Hassan

Malacca BranchD3-4, Plaza Jayamuda, Jalan Pelanduk Putih

(Off Jalan Ong Kim Wee), 75300 MelakaTel: 06-2831639/2812827Fax: 06-2838090E-mail: [email protected] Person: Ms Roselyn Tai

Penang Branch2767 Mukim 1, Lebuh Tenggiri 2Bandar Seberang Jaya13700 Prai, PenangTel: 04-3992057/4901/7805Fax: 04-3994863E-mail: [email protected] Person: Pn Rahayu Sakedan

Johor BranchNo 1 & 3, Jalan Kencana Mas 1/1, Tebrau Business ParkKawasan Perindustrian Tebrau III, 81100 Johor BahruJohor Darul TakzimTel: 07-3577613Fax: 07-3577617/7618E-mail: [email protected] Person: Ms Jessica Chu

Perak BranchNo 1, Lorong Raja Di Hilir(Off Jalan Raja Di Hilir)30350 Ipoh, Perak Darul RidzuanTel: 05-5488660/550/770Fax: 05-5488221/331E-mail: [email protected] Person: Mr Mahinder Singh

Eastern Branch(Pahang, Kelantan & Terengganu)B-8014, 2

ndFloor, Sri Kuantan Square

Jalan Telok Sisek, 25000 Kuantan, Pahang Darul MakmurTel: 09-5156858/6857Fax: 09-5156855E-mail: [email protected] Person: Pn Hafizah Ismail

Selangor BranchNo 34, Jalan Pekedai U1/36Hicom Glenmarie Industrial Park40150 Shah Alam, Selangor Darul EhsanTel: 03-55692950/4471/4171Fax: 03-55694346/2576

E-mail: [email protected] Person: Pn Siti Nazihah Ab Halim

Sabah Representative Office143, 1

stFloor, Block Q, Lorong Plaza Permai 1

Alamesra Plaza Permai, Sulaman Coastal Highway88400 Kota Kinabalu, SabahTel: 088-447580Fax: 088-447570

E-mail: [email protected] Person: Ms Florisa Sangau

Negeri Sembilan BranchNo 123, Jalan S2 D31, City Centre70300 Seremban 2, Negeri Sembilan Darul KhususTel: 06-6031616/26/27Fax: 06-6031628E-mail: [email protected] Person: Pn Aliza Ahmad

Sarawak Representative OfficeLevel 5 (South), Wisma STA,26, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, SarawakTel: 082-332784/2787Fax: 082-332785E-mail: [email protected] Person: Ms Beatrice ak Olivia Kada


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Training Schemes

Human Resource Development Fund (HRDF)

Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) areeligible for training grants through the various schemes available under the HRDF. Theschemes are as follows:

SBL Scheme

Employers can claim for reimbursement from HRDF upon completion of programme.However, approval from PSMB is required prior to commencement of

programme by completing the SBL online application form. Training grants canbe considered for all types of training programmes (both in-house and external) forthe retraining and skills upgrading of employees relevant to the needs of employers.

SBL-KHAS Scheme

FMM Institute will claim the course fee directly from the employer s account withHRDF. However, approval from PSMB is required prior to commencement of

programme by completing the SBL-KHAS online application form. Employersmust submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior tocommencement of programme.

SMETAP Scheme

The Small and Medium Enterprise (SME) Training Partners scheme is to equip SMEemployees with specialised skills. The course fees will be directly debited fromemployer s levy balances. Interested employers are required to complete theSMETAP Programme Registration Form PSMB/STP/1/07 and submit it to theSMETAP Unit of PSMB at least two weeks prior the commencement of the

programme. Approvals will be given to employers with duly completed formand without any arrears of levy.

Program Peningkatan Kemahiran PKS

Under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approvedto be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant. TheSMEs Skills Upgrading Programmes can also be conducted on in-house basis.

Eligibility to SMEs Skills Upgrading Programmes:

Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM50 million or with lessthan 200 full-time employees.

Services sector (including ICT) - annual sales value is not more than RM20million or with less than 75 full-time employees.

SMEs must be registered under the Companies Act 1965 (Private Limitedcompanies) or the Registration of Business Act 1956 (Enterprise companies) withmajority Malaysian shareholders (minimum 60%).


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Customised In-House Programmes


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In-House Training

FMM Institute offers training courses to be conducted at your premise on dates of your choice asin-house training! This mode of training is cost effective and can be customised to meet yourtraining objectives.

All FMM Institute's training programmes can be offered on in-house basis.

The benefits of FMM Institute in-house training: Customised to meet objectives

Cost effectiveness

Enhance team dynamics

Experienced facilitators with relevant industry experience Flexible scheduling

On site practical sessions

All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be

offered under the SBL-KHAS scheme.

Popular In-House Programmes:

Management and Executive Development

Developing Effective Middle Management Skills

The Art of Effective Leadership

Essential Skills for Managers The Ultimate Managing and Conflict Resolution Skills

Coaching and Mentoring Skills

Executive Development Programme

Emotional Intelligence at Work

Human Resource and Industrial Relations Discipline and the Procedure of Conducting a Domestic Inquiry

Effective Performance Appraisal Skills and Techniques

Understanding the Basics of Employment Act 1955 Managing Poor Performance

Managing Absenteeism at the Workplace

Effective Interviewing Skills and Techniques

HR for Non-HR Managers

Financial Management

Finance for Non-Financial Managers and Executives

Goods and Services Tax (GST) Value Cost Analysis

Collecting Difficult Accounts

Customer Service, Sales and Retail

Effective Customer Service and Complaints Management Strategic Selling Techniques

Leading Your Sales Team for Success

Negotiation to Win Sales

Strategic Marketing Planning Managing Major Accounts

Effective Retail Management


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Export Management

International Trade, Shipping Documentation and INCOTERMS 2010

Practical Aspect of Malaysian Customs Procedures

Supervisory and Motivational Skills

Supervisory Excellence

LEAD: Leadership Effectiveness Needs Attitude Dynamism

Teambuilding Kemahiran Penyeliaan Yang Berkesan

Jurulatih OJT Yang Kompeten

Bimbingan dan Kawalan Prestasi Kerja

Program Pembangunan Potensi Diri dan Motivasi Kerja Penyelesaian Masalah dan Mencapai Keputusan Yang Terbaik

Perkhidmatan Kakitangan Barisan Hadapan Yang Cemerlang

Budaya Kerja Cemerlang

Meningkatkan Kecemerlangan Diri di Tempat Kerja

The Power of a Positive Mind and Attitude

Quality Systems and Productivity Improvement

Lean Manufacturing

Statistical Process Control (SPC) Failure Mode and Effect Analysis (FMEA)

Productivity Workshop: Waste Elimination

Bengkel Produktiviti: 5S Design of Experiment (DOE)

Food Handling and Food Safety

Internal Audit to ISO 9001:2008 QMS

Understanding ISO 9001:2008 Quality Management System Requirements Measurement System Analysis (MSA)

Problem Solving with 7 QC Tools

Teknik Kawalan Kualiti Untuk QC

Industrial Safety and Environmental Management

Accident Prevention at Workplace

Basic Emergency First Response Team

Basic Fire Safety Programme Chemical Safety Management

Emergency First Aid and CPR Refresher Programme

Safe Forklift Driving

Safety Training for Safety Committee Members Safety and Health at Workplace

Keselamatan dan Kesihatan di Tempat Kerja Compliance with the Occupational Safety and Health Act 1994 and Its Regulations ISO 14001 Environment Management System Internal Auditing

Operations and Logistics

Production Planning and Control

Supply Chain Management Logistics Management in Manufacturing

Operasi Stor dan Gudang


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Communication and Clerical Development

Certificate in English Language for Business Communication (40/60 hours)

Communication Made Easy (40 hours)

Clerical Development Programme

Program Pembangunan Perkeranian Pengurusan Rekod dan Fail Yang Efektif

Technical and Maintenance

Repair and Maintenance Welding Basic Maintenance for Technicians

Cost Reduction Techniques for Maintenance

Root Cause Failure Analysis for Maintenance Technical Troubleshooting and Decision Making for Maintenance

Information and Communication Technology

AUTOCAD (Basic/Intermediate/Advanced)

Data Management with PivotTable

Microsoft Excel Functions and Formulas Microsoft Excel Macro/VBA (Advanced)

Microsoft Excel (Fundamental Advanced)

Microsoft PowerPoint (Fundamental Advanced)


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Corporate Training Programmes


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1. SENIOR MANAGEMENT

1.1 World-Class Supply Chain Management Practices Masterclass

Objectives

Identify the key processes of a world-class supply chain

Understand the roles and responsibilities of each department of a manufacturing company inreaching a high service rate

Identify the best practices in managing the integrated supply chain of a manufacturingcompany

Understand how to implement these best practices in your own company

Contents

The Pyramid of World-Class Supply Chain Practices

Planning Your Sales and Your Operations

Improving Your Sales Forecast Managing Your Customer Orders, Operations and Distribution

Collaboration Within the Supply Chain How Do Best-In Class Companies Measure the Performance of Their Supply Chain?

How to Organise Your Supply Chain Team? Supply Chain Strategy and Industry Profile

Role of Supervisors and Middle Managers in the Supply Chain

Most Advanced Practices in Supply Chain Management

Implementing Your Own Improvement Initiative in Your Supply Chain

Who Should AttendCEOs, COOs, General Managers, Senior Managers, Managers and Heads of Department.

Dates: Mar 25 26, Aug 19 20Duration: 2 days Scheme: SBL CPD Hours: 14

Fees: FMM Members RM2,500 Non-Members RM2,800In-House Training Available

1.2 Strategic Direction for Senior Management

Objectives

Translate Business Plan into Key Performance Indicators (KPIs)

Strategic positioning after SWOT Analysis Formulate Executive Business Turnaround Strategies

Learn from IBM success story

Contents

Brainstorming Organisation Business Plan Strategic Approach (Planning Phase)

Cost Reduction Techniques (Interactive)

Strategic Business Risk Modelling

Linking Financial Statement Analysis to SWOT SWOT Analysis

Case Study (Improving Debt Collection and Cash Flow)

IBM Company Success Story


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Who Should AttendCEOs, CFOs, COOs, Managers, Heads of Department and Entrepreneurs.

Dates: Jun 15 16, Nov 2 3

Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM2,300 Non-Members RM2,600In-House Training Available

1.3 Risk Management and Control for Senior Management

Objectives

Understand the fundamentals of risk management Pinpoint the exact type of risks the company is facing

Examine the statement of risk management and controls

Monitor the risks Handling the risks when they arise

Mitigate the risks before they affect or impact the company s performance Apply some risk management strategies at the top management level

Contents The Fundamentals of Risk Management

The Statement of Risk Management and Internal Controls

The Risk Management Process

Key Elements of Successful Risk Management Handling Counterparty Risk

Applying Key Financial Ratios

Managing International Trade Risks

Managing Funding Risk Mitigating Borrowing Risks

Risk Management Strategies Using Derivatives to Reduce Risks Managing Currency Risks

Hedging Strategy

Who Should AttendCEOs, General Managers, Senior Managers, Managers and Heads of Department.

Dates:Apr 22 23, Sep 28 29Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM2,300 Non-Members RM2,600

In-House Training Available

1.4 Winning Cost Management Strategies for Procurement

Objectives

Identify ways to shave procurement costs

Reduce procurement costs through direct material sourcing

Understand when to enhance your negotiation power Identify Capex and Operational Expenditure for cost savings

Apply Risk Modelling skills for procurement

Formulate the cost reduction strategies for your organisation


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Contents

Review Procurement Costs

Three Cs of Procurement Cost Reductions Reduce Procurement Costs Through Direct Material Sourcing Enhance Your Negotiation Power

Strategy in Purchasing Management Sourcing

Managing Material Costs Risk Modelling Skills for Procurement

Formulate Your Cost Reduction Problem

Who Should Attend

General Managers, Senior Managers, Accountants, Managers and Heads of Department.

Dates: May 20 21, Oct 19 20Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM2,300 Non-Members RM2,600


(New programmes will be added from time to time. Please contact FMM Institute for further details and scheduleof the programmes.)


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2. MANAGEMENT, MARKETING AND PERFORMANCE DEVELOPMENT

2.1 Be an Excellent Coaching Leader

Objectives

Improve coaching skills

Mentor managers and executives to move from good to great Inspire the talents and peak performers to even greater heights

Be a winner and teach the managers and executives also how to win

Tap into the hidden strengths of each manager or executive or supervisor in the team Prevent team problems from happening

Contents

Excellence Starts with the Leader- The Leader s Role as a Coach- The 10 Values of a Successful Coaching Leader

Developing an Effective Coaching Model

- Ten Tools for Building a Great Team The Coaching Leader s Role- Communicating Involvement and Establishing Trust- Eight Hurdles to Performing Your Coaching Role

The Mentoring Leader s Role- A Process with Productive Purpose- Three Key Phases of Successful Mentoring

Who Should AttendGeneral Managers, Senior Managers, Heads of Department, Managers and those in leadershippositions.

Dates: May 13 14, Oct 26 27


2.2 Master the Implementation of Change Successfully

Objectives

Understand the context of change in organisations and the environment

Lead the change

Groom the champions for change

Manage the change by applying the appropriate strategies Prevent and deal with the resistance to change

Continuously apply the knowledge to the future change with the Change Management Toolkit

Contents

Understanding the Change Management Context- Preparing for Change- Framework of Managing Change

Leading Change with Courage- Developing Visionary Change Leadership- Overcoming Resistance to Change


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Creating Champions for Change- Dr Spencer Johnson s Who Moved My Cheese?- Kotter s Application of the Eight-Stage Process of Change

Transformation for the Future

- Strategic Action: Implementing Change- Leadership and Knowledge Management

Who Should AttendGeneral Managers, Senior Managers, Heads of Department and Managers.

Dates: Jun 10 11, Nov 4 5Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


2.3 McKinseys 7S Framework: Making It Work for Organisational Excellence

Objectives

Improve the performance of a company Examine the likely effects of future changes within a company

Align departments and processes

Determine how best to implement a proposed strategy

Contents

Understanding the 7S Framework

Building the Structure

Envisioning the Strategy Applying Effective Systems

Aligning Shared Values

Developing Skills Enhancing Style Maximising Staff

Who Should AttendHeads of Department, Managers and Assistant Managers.

Dates: Mar 23 24, Aug 17 18Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


2.4 Energising the Workplace: Strategies to Developing an Engaging Workplace

Objectives

Establish and maintain a culture of engagement

Develop and cultivate persuasive and influencing skills

Design an action plan on how to foster engagement across a multi-generational workforce

Coach team members


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Contents

The Meaning of a Culture of Engagement

Gaining Employee-Organisational Alignment

Engagement Drivers

Fundamentals of Influencing Skills Goal Objectives and Key Performance Indicators

Coaching

Who Should AttendHeads of Department, Managers, Executives and Supervisors.

Dates: Jan 26 27, Jul 27 28Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


2.5 Essential Skills for Managers

Objectives

Set clear goals and determine achievable objectives Conceptualise and execute a plan

Organise resources to achieve a goal

Delegate effectively

Lead and motivate those they work with Cultivate personal good habits of meeting deadlines

Achieve a higher success of meeting timelines

Contents

Determining Goals and Objectives

How to Hold the Right Meeting Effective Delegation and Teamwork

Monitoring Tools Working with People

Motivating Those Around You

Who Should AttendHeads of Department, Managers, Senior Executives and those who are involved in planning andimplementation of plans.

Dates: Apr 1 2, Sep 9 10Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


2.6 Developing Competencies to Deal with Difficult People and Situations

Objectives

Understand your own dominant style of communication Discover the main causes of why people are difficult

Acquire competencies and techniques to deal with various situations

Practice assertive behaviour that will increase co-operation and collaboration

Build relationships that will improve workplace harmony, morale and motivation


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Contents

Assessment of Personality

Understanding Difficult Behaviours

Styles of Communication

The Assertion Theory Techniques of Communication

Build Confidence and Influencing Techniques in Communication Handling Criticism

Interpersonal Skills

Communication to Enhance Relationships

Develop Good Teamwork and Better Relationship

Who Should AttendHeads of Department, Managers, Team Leaders and those who need to deal with difficult peopleand difficult issues.

Dates: Apr 29 30, Sep 7 8


2.7 Emotional Intelligence at Work

Objectives

Develop the paradigms to balance and manage logic and emotions daily

Identify practical alternatives in dealing with emotions Focus energy into the right areas to produce optimum results in personal and professional life

Create paradigms to be optimistic and responsible for self success

Learn the five criteria of EQ maturity

See things in a new perspective Develop trustworthiness, responsibility, proactivity and ownership

Contents

Emotional Intelligence (EQ)

Enhancing EQ in Human Relations Building Trust in the Workplace

Self-Awareness and Growth

EQ in Leadership EQ in Building Teams

Success Agreement System

Who Should Attend

Managers, Executives and Supervisors.




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2.8 Marketing for International Business: Critical Success Factors

Objectives

Gain business insights into particular markets where your products is fairly new

Understand International Business Risk Modelling

Understand the importance of an Export Plan

Aware of the burning issues faced by marketers

Contents

Global Market Entry Strategies- Exporting- Franchising- Strategic Alliance- Joint Venture- Direct Investment

International Business Risk Modelling- Competitive Risk

- Operational Risk- Regulatory/Legal Risk- Technology Risk- Financial Risk- Political Risk

Importance of an Export Plan- Market Analysis- Financial Analysis

Burning Issues Facing International Marketing

Who Should AttendBusiness Development Managers, Manufacturers/Exporters who are looking to expand theirmarket and traders who wish to start their own exports will find this course beneficial.

Dates: Apr 8, Sep 9Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM800 Non-Members RM1,100


2.9 Delivering Winning Service with Emotional Intelligence

Objectives

Recognise the value of Emotional Intelligence in service Understand the four domains of Emotional Intelligence and their contributions to service

success

Identify the key attributes of an emotionally competent service provider

Learn specific actions to increase empathy at the workplace Weigh and evaluate implications of their service choices when handling customers

Build and sustain trust in relationships with customers


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Contents

Connecting Emotional Intelligence to Service Success

Emotions: The Path to Realising Your Service Potential

Emotional Intelligence Framework

Preparing Yourself for Service Managing Service with Customers

Trust and Influence Dealing with Emotionally-Charged Customers

The Sustainable Service Excellence

Who Should AttendManagers and Executives.

Dates: Jan 19 20, Jul 8 - 9Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


2.10 Building Better Teams

Objectives

Understand your own team player style

Identify ways to improve your team player style

Better understand and appreciate differences among team members Identify areas that your team members must improve to be more effective

Develop an action plan for improvement

Contents

Your Team Player Style

The Strengths of Each Style

The Challenges for Each Style Establishing Team Norms

Building Team Trust

Working Through the Stages of Team Development Communication Skills

Who Should AttendManagers and Executives.

Dates: May 18 19, Oct 7 8Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


2.11 Personal Data Protection Act 2010: Implications to Your Organisation

Objectives

Create awareness and understanding of the Personal Data Protection Act

Understand the potential risks and implications to the organisation Gain insights on how to protect personal data and confidential information


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Contents

Law Relating to Confidential Information: Protection for Employers

Case Study

Personal Data Protection in Other Countries

Definition of Privacy and Data Protection Application and Key Concepts

Registration of Data Users Principles

Exemptions

Law in Malaysia

Who Should AttendHeads of Department, Managers, Executives and Contract Negotiators.

Dates: Jun 16, Nov 3Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM800 Non-Members RM1,100


2.12 FMM English Language Proficiency Course (Level I, II and III)

The FMM English Language Proficiency Course consists of three levels: Basic (Level I),Intermediate (Level II) and Advanced (Level III). This course is developed to cater to the needs ofthe industry to improve the English proficiency of the employees at the workplace. This coursefocuses on the grammar, listening, reading, speaking, writing aspects as well as giving real-lifeexperiences to make language learning fully functional.

An English proficiency assessment test will be conducted prior to the commencement of thecourse to determine the level of proficiency of the participants. The FMM Certificate in Business

English (Level I, II and III) will be awarded by FMM Institute to participants who have passed theassessments at each respective level. Each level will be conducted over a period of 32 hours.

FMM Business English Level 1

Meeting People

Skills at the Workplace Entertainment

Business Travel

Business Expenses

FMM Business English Level II

Companies

Socializing

Processes and Operations Making Arrangement Brand Power

Ordering Goods and Services

Interviews Presentations


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FMM Business English Level III

Exchanging Information

Companies Meetings Writing Memo and Emails

Business Writing

Presentation Non Verbal Communication: Professional Appearance

Who Should AttendThis course is designed for anyone who wants to improve their ability to use English Languageeffectively in the business environment.

Dates: Mar 21 Apr 12, May 9 31, Aug 1 23, Oct 10 Nov 1Duration: 32 hours each level Scheme: SBLFees: FMM Members RM700 each level Non-Members RM850 each level




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3. HUMAN RESOURCE AND INDUSTRIAL RELATIONS

3.1 Understanding the Basics of Employment Act 1955 and Disciplinary Procedures

Objectives

Introduction to the concept of effective disciplinary procedures at the workplace

Raise awareness of participants on the importance of good labour/management relations Understand the basic provisions of the Employment Act, 1955

Contents

Legislation

Termination of Employment Contracts Termination of Contract for Special Reasons

Maternity Protection

Rest Days, Hours of Work, Holidays and Other Conditions of Service Misconduct and Discipline

Major and Minor Misconducts

Approaches to Effective Discipline Progressive Disciplinary Action Handling Misconduct and Discipline

Termination

Who Should AttendHeads of Department, Managers, Executives and Supervisors.

Dates: Jan 21 22, Sep 14 15Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


3.2 Absenteeism at Workplace: How to Handle and Manage Frequently AbsentEmployees

Objectives

To train participants to effectively manage and deal with absenteeism at the workplace

To expose wrong methods and practices of disciplining employees due to absenteeism

Contents

Absenteeism

Causes of Absenteeism

Managing Medical Leave Perfect Attendance Incentives

Wellness and Safety Programmes Managing Absence

HR Policies on Absenteeism and Leave Role of Supervisors and Heads of Department in Controlling Absenteeism

Developing Counselling Skills for Line Managers

Reward Programme Measuring Absenteeism Levels

Tracking Absenteeism and Analysis of Data

Disciplinary Procedures to Address Absenteeism


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Who Should AttendHeads of Department, Managers, Executives, Supervisors and those who need to supervise andmanage subordinates.

Dates: Jun 15, Dec 8Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members 800 Non-Members RM1,100


3.3 Misconduct, Effective Investigation and Prosecution for Domestic Inquiry

Objectives

Introduction to the concept and practice of industrial relations in Malaysia Apply the correct methods and practices of disciplining workers

Gain knowledge of how to conduct a domestic inquiry

Contents Disciplinary Procedures

Approaches to Effective Discipline

Administration of Disciplinary Action

Principles of Condonation Termination and Dismissal

Investigation Process

Collecting Evidence

Taking Witness Statements Notice of Domestic Inquiry

Investigation Role Play

Domestic Inquiry Process Role of Panel Members, Prosecutor, Witnesses and Union Officials

Prosecution Burden of Proof

Standard of Proof

Who Should AttendHeads of Department, Managers and Executives.

Dates: Apr 6 7, Nov 16 17Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600


3.4 Managing Employee Compensation and Benefits for Employee Attraction andRetention

Objectives Learn how to set up or revamp the current compensation and benefits package

Identify the types of salary grade structure

Understand the benefits given within the ambit of the Malaysian law

Recruit better talent Retain good employees


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Contents

History of Compensation and Benefits

What has Contributed to the Growth of Employee Compensation and Benefits

Compensation Package

The Value of Employee Benefits Key Issues in Benefits Planning, Design and Administration

How to Plan Flexible Benefit Programme Other Aspects of Compensation and Benefits Planning

Who Should AttendCEOs, Managing Directors, Human Resource Managers and Compensation and BenefitsManagers.

Dates: Mar 10, Aug 18Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM800 Non-Members RM1,100


3.5 Behavioural Interviewing Skills and Techniques

Objectives

Structure an interview guide

Conduct the interview in a structured manner

Lead with facilitation skills to probe for attitude and skills

Probe with creative questioning techniques Evaluate effectiveness of the interviewing skills

Contents

Interviewing Basics

Characteristics of a Good Interviewer 6 Steps to a Structured Interview Guide

Checklist of Questions

Interview Process Conducting the Interview

Effective Listening and Questioning in an Interview

Sample Questions

Evaluate Effectiveness Interviewer s Checklist

Who Should AttendHeads of Department, Managers, Executives and those who conduct recruitment interviews.

Dates: May 7, Oct 21Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM800 Non-Members RM1,100



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3.6 Setting Key Performance Indicators (KPIs) and Managing Performance Appraisal

Objectives

Gain a quick overview of the characteristics of Key Performance Indicators (KPIs)

Understand how key result indicators, performance indicators and KPIs fit together Articulate the importance of key performance indicators measurement and target setting

Decide which key performance indicators to measure

Choose and use key performance indicators for respective departments

Develop employee performance appraisal plan Recommend appropriate actions and rewards based on performance

Contents

The Role of Performance Measures

Select Key Performance Indicators Critical Success Factors and Key Results Indicators

Performance Appraisal Process

Developing Employees

Rating and Action Based on Performance

Who Should AttendHeads of Department and Managers.

Dates: Feb 9 10, Jul 1 2

Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,300 Non-Members RM1,600




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4. EXPORT MANAGEMENT

4.1 Shipping the Right Way: Procedures, Documentation and INCOTERMS 2010

Objectives

Understand the import and export procedures and documentation from a practical point

Learn the various steps of import and export procedures and documentation flow Determine the correct domestic and international trade terms, which offer greatest cost

savings

Describe the materials to be shipped and avoid shipping errors

Identify proper claims procedures and obtain thorough understanding on claims documents Gain an update on the relevant Government Controlling Regulatory Trade Requirements

Contents

Import Documentation and Procedures- International Purchases- Issues in International Purchasing

- Import Licenses- Handling Hazardous Materials- Documentary Credit- Various Steps of Import Procedures and Documentation Flow- Duty Drawback and Claims Procedures- Direct Release

Export Documentation and Procedures- Various Steps of Export Procedures and Documentation Flow- Claim Procedures and Documents- Tips for Importers and Exporters- Case Studies

INCOTERMS 2010

Who Should AttendThose who are involved in import/export/shipping contracts and operation; freight forwarding;purchasing and supply chain activities; transporting; bill processing; trade documentation;manufacturing; sales administration; marine insurance; finance and administration.



4.2 Letters of Credit (LC)

Objectives

Understand the various types of letter of credit

Understand the need for banking facilities to meet the short-term and the long-term financialrequirement of a business

Know the operating procedures of various banking facilities for importers and exporters


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Contents

Definition of Letter of Credit

Types of Letter of Credit

Parties Involved in Letter of Credit Transaction

Export Documents Letter of Credit Procedures

Examples of Letter of Credit Highlights on UCP600, URC522 and URR525

INCOTERMS

International Standard Bank Practice (ISBP) for Examination of Documents Under Letter ofCredit

Who Should AttendFinancial Controllers, Account Executives, Finance Executives and personnel involved inimporting, manufacturing, exporting, shipping, freight forwarding, and trading concerns.

Dates: Jan 21, Jul 8Duration: 1 day Scheme: SBL CPD Hours: 7

Fees: FMM Members RM800 Non-Members RM1,100In-House Training Available

4.3 Cargo Claims in Practice: Sea, Air and Land

Objectives

Create awareness and understanding of cargo claims

Understand the court procedures

Gain insights on how to protect from experiencing substantial losses due to circumstances ofdamage, loss and late delivery

Contents

Carriage by Sea, Air and Land- Overview of Carriage by Sea Industry- Role of Parties in Shipping Transactions- INCOTERMS and Applicability- Limitations of Liability: Exclusion Clauses/Trade Association Disclaimers

Court Procedures

Principle of Bailee for Reward: Contracts Act 1960

Who Should AttendLogistics/Shipping/Finance/Human Resource/Administration Managers, Executives and ContractNegotiators.



(New programmes will be added from time to time. Please contact FMM Institute for further details and scheduleof programmes.)


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5. OPERATIONS AND LOGISTICS

5.1 Cost Reduction Strategies for the Manufacturing Industry

Objectives

Understand the current trends in combating and identifying the losses in relation tooperations

Create manufacturing cost reductions and improve margins by increasing operationeffectiveness

Engineering and technical improvements to enhance machinery efficiency

Energy conservation

Review production flow and set up Adopt a total paradigm shift in working culture among employees to meet upcoming

challenges

Contents

The Malaysian Scenario Types of Losses Cost Management and Analysis

Managing Improvements

Cost Control Strategies and Reductions Equipment Maintenance Programme

Continuous Improvement Activities

Material Management Key Performance Indicators

Conclusions

Who Should AttendProduction Managers, Executives and Engineers. It is also suitable for supporting teams from theProcurement, Quality and Human Resource Departments.

Dates: Mar 30 31, Jul 30 31Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


5.2 Planning and Control for Production Efficiency

Objectives

Explain major functions of production planning and control

Forecast future demand based on past demand

Calculate rough capacity for manual and auto operations

Prepare time phased MRP Explain ABC method in stock control

Calculate correct amount of safety stock for an operation


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Contents

Functions of Production Planning and Control

Manual and Automated Systems

Measuring Planning Efficiency and Accuracy

Forecasting Demand Aggregate Planning

Capacity Planning Master Production Schedule (MPS)

Materials Requirement Planning (MRP)

Inventory Management Systems

Visual management Production Control

Improving Production Planning and Control Systems

Who Should AttendManagers, Executives, Supervisors and Leaders who are responsible for Manufacturing; Othersinvolved in planning and production control will also benefit from this programme.

Dates: Feb 9 10, Aug 12 13Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


5.3 Effective Inventory and Stores Management

Objectives

Develop skills in the field of control for various functions and responsibilities in the stores

Understand the activities and operations of an efficient store Learn the different techniques used to control stock while maintaining a high standard of

safety and hygiene in the store

Contents

Stores Function and Organisation

Stock Identification and Vocabulary Stock Control and Administration

Provisions of Establishment and Authorised Holdings

Store Cycle Procedures Involved in the Receiving of Materials from Suppliers

Principles and Procedures of Stocktaking

Physical Aspects of Storekeeping

Some Special Types of Stock Assessing the Performance and Efficiency in the Stores Department

Who Should AttendInventory Controllers, Store Managers, Executives and Officers who are interested to acquireknowledge and skills in controlling the store activities and operations, will find the programmeuseful and beneficial.

Dates: Apr 13 14, Oct 5 6Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500



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5.4 Perancangan dan Pengawalan Inventori

Objectives

Identify concepts and practices of planning and controlling inventory Apply the techniques, knowledge and skills to effectively execute the tasks entrusted Uplift confidence of participants to initiate development in managing inventory effectively

Contents

Konsep

Organisasi Klasifikasi Bahan-bahan Keperluan

Perancangan Inventori

Menentukan Keperluan Inventori Perancangan Keperluan Bahan

Maklumat-Maklumat Penting dalam Perlaksanaan MRP

Konsep dan Amalan JIT

Mengawal Bahan-bahan Lebihan dan Buangan

Who Should AttendExecutives, Supervisors and Clerks who are directly or indirectly involved in materials planningand control, inventory and financial control.

Dates: Mar 25 26, Sep 14 15Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


5.5 Operasi Stor dan Gudang

Objectives

Identify the principles and functions of operating store and warehouse in order to increaseproductivity

Identify the responsibilities of the staff members of store and warehouse management

Apply proper and good practices in the management of store and warehouse

Contents Stor dan Inventori Kaitannya dengan Operasi Perniagaan

Perhubungan Stor dengan Jabatan-Jabatan Lain dalam Organisasi Perniagaan

Pengenalan dan Kodifikasi Barang

Kawalan Inventori Sistem Lokasi Stok

Prosedur-Prosedur dalam Pentadbiran Operasi Stor Pemeriksaan dan Pengiraan Stok Perakaunan Inventori

Keselamatan Kerja di Stor dan Gudang

Keselamatan Harta Benda Stor dan Gudang

Who Should AttendAll personnel from the store and warehouse management functions who have difficulty incomprehending the contents of a similar programme conducted in the English Language.


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5.6 Warehouse Safety and Manual Material Handling

Objectives

Understand obligations in accordance with legal safety requirement of Malaysia

Be able to identify the existing and potential hazards in warehouses Apply risk assessment and control techniques at the warehouse

Understand the importance of workplace housekeeping

Perform hazardous materials storage safely Know the chronic effects of wrong manual handling

Carry out manual handling and lifting materials correctly using ergonomic techniques

Be able to segregate materials according to their compatibility

Follow safe operation of forklift, hand truck and powered pallet truck Understand and carry out fire safety procedure effectively

Contents

Legal Obligations of Employers and Employees

Hazard Identification, Risk Assessment and Control Identification of Hazardous Materials

Manual Handling/Lifting Materials

Forklift, Powered Pallet Truck, Hand Truck, etc. Fire Hazards

Who Should AttendOccupational Safety and Health Committee, Warehouse Supervisors, Material Handlers, Forklift

Drivers, Vehicle Operators and those working in a warehouse environment.

Dates: Feb 12 13, Jul 27 28Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


5.7 Warehouse Management in the 21st

Century: Improving Efficiency of the SupplyChain System

Objectives

Understand the fundamental principles of warehouse management

Build relationship with other departments effectively Relate materials and information flow in supply chain management

Develop skills and knowledge on warehouse business trends in the 21st century


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Contents

Functions of Warehouse

Evolutions of Business Logistics Elements

Components of Logistics and Supply Chain

Why Warehouse Management is Important Porter s Generic Studies Analysis on Warehouse Functions

Change Management in Warehouse Warehouse Strategies and Management

Michael Porter s Value Chain Activities

Supply Chain Operation Model

Who Should AttendAll levels of employees from sales, purchasing, manufacturing, warehousing, logistics, and etc.

Dates: Jan 26 27, Aug 3 4Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500




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6. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT

6.1 Be Prepared for Implementing ISO 9001:2015 Quality Management System (QMS)

Objectives

Understand the ISO 9001:2008 QMS Standard requirements

Gain knowledge to help prepare your company for QMS certification and maintenance Improve customer satisfaction through the understanding and application of the international

quality standards

Explain five benefits of ISO9001 implementation

Contents

Introduction to ISO and ISO Standards Product and System Standards

ISO 9001 and Related Standards

Process Approach to QMS Benefits of ISO 9001:2015

Main Changes from 2008 Version Intent and Requirements of ISO 9001:2015

Documentation Requirements ISO 9001 Registration Process

Surveillance Audit

Internal Audit

Your Role in ISO 9001 Implementation

Who Should AttendManagers, Executives, Officers, Internal Auditors, Engineers.

Dates: Sep 8Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM700 Non-Members RM1,000


6.2 ISO 9001:2015 Quality Management System Internal Auditor Training

Objectives

Explain the ISO 9001:2015 QMS Standard requirements

Describe ISO 9001 QMS certification and maintenance process Prepare ISO 9001 QMS audit checklist

Conduct QMS Internal audit

Prepare QMS Internal audit report

Contents

Process Approach to QMS

Benefits of ISO 9001:2015

Main Changes from 2008 Version Understanding QMS Requirements

ISO 9001 Registration and Audit Process

ISO 9001 Internal Audit Process

Internal Auditor Responsibilities Auditing and Questioning Skills

Checklist Development


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Conducting Process Audits

Reporting Audit Findings

Verifying Corrective Action Practical: Conduct Internal Audit

Your Role in ISO 9001 Implementation

Who Should AttendISO 9001 QMS Internal Auditors and those involved in ISO 9001 QMS implementation.

Dates: Oct 19 20Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


6.3 Lean Production System Training

Objectives List the 7 wastes in operations and ways to eliminate them

Quantify Value-Added, Non Value-Added and Necessary Non Value-Added activities in theworkplace

Explain key principles and benefits of Lean Production System

Identify Waste Elimination and Lean Implementation opportunities in the workplace

Develop a Lean Implementation Plan for own workplace

Contents The Productivity Challenge

Waste of Time (Waiting)

Waste of (Excessive) Motion

Waste of (Excessive) Transport

Waste of Defects (Poor Quality) Waste of Process

Waste of Excessive Stock Waste of Overproduction

Waste of Manpower and Space

Value-Added, Non Value-Added and Necessary Non Value-Added Process

Lean Manufacturing Value Stream Mapping

Waste Elimination

Continuous Improvement Towards Perfection

Lean Implementation Production Simulation

Who Should AttendManagers, Executives and Supervisors in Production, Planning, Purchasing, Warehousing andDistribution areas.

Dates: Jan 19 20Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500



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6.4 Productivity Workshop: 5S Implementation

Objectives

Explain each of the 5S in detail

Explain at least three systems for Seiri Explain the seven principles of Seiton

Prepare a complete Seiso schedule

Perform 5S audit and present report

Rearrange any workplace to 5S standard, given a work area and materials Use 5S kit to start 5S implementation

Contents

Concept and Benefits of 5S

SEIRI Organisation (Sort Out) SEITON Neatness (Systematic Arrangement)

SEISO Cleaning (Cleaning and Inspection)

SEIKETSU Standardisation (Maintain)

SHITSUKE Discipline (Good Habits) 5S Implementation

Practical

5S Implementation Kit

Who Should Attend5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels.

Dates: Mar 9 10Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


6.5 7 Alat QC dan Pelaksanaan QCC

Objectives

Explain QCC concept and its use

Explain PDCA concept and relate it to 7 QC tools

Collect and analyse data using the 7 QC tools

Contents

Konsep Asas QCC

PDCA Checksheet

Carta Pareto (Pareto Chart)

Rajah Tulang Ikan (Fish-Bone Chart)

Carta Kekerapan (Histogram) Carta Kawalan (Control Chart)

Graf Serakan (Scatter Chart)

Analisa Berlapisan (Stratification) Pelaksanaan QCC

Who Should AttendQCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personneland Technicians from Operator level to Supervisory level.


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Dates: May 25 26Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500

In-House Training Available(New programmes will be added from time to time. Please contact FMM Institute for further details and scheduleof programmes.)


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7. SAFETY AND TECHNICAL

7.1 Compliance to Classification, Labelling and Safety Data Sheet of HazardousChemicals (CLASS) Regulations 2013

Objectives

Gain insights on provision of CLASS Regulations 2013 Enable importers and manufacturers to comply with the CLASS Regulations 2013

Enable production personnel and employees who are handling chemicals to be conversantwith chemical labelling and the use of Safety Data Sheet

Contents

Globally Harmonised System of Classification and Labelling of Chemicals (GHS) Benefits of Complying with the CLASS Regulations

Main provisions of the CLASS Regulations- Definitions- Classification

- Packaging- Labelling- Safety Data Sheet- Inventory- Confidential Business Information

Overview on the Requirements of the Industry Code of Practice on Chemicals Classificationand Hazardous Communication

Who Should AttendSafety Practitioners, Safety and Health Officers, Safety Committee Members, Heads ofDepartment, Managers, Executives, Supervisors and those who are required to work withchemicals.

Dates: Mar 24, Sep 15Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM700 Non-Members RM1,000


7.2 Compliance to Clean Air Regulations 2014

Objectives

Understand the legal provisions of the Clean Air Regulations 2014

Understand the roles of the employer and employee in compliance with Clean Air Regulations2014

Comply to the specifications of air pollution control system

Monitor the performance of the air pollution control system

Contents

Clean Air Regulations 2014: The Changes and Applications Measures to Reduce Emission

Maintenance of Records

What is Opacity and Its Interpretations Limit Values and Technical Standards

Who are in the First Schedule (Regulation 13) and Its Classifications on How and theStandards

Standard Methods of Sampling and Analysis

Fees, Penalty and Revocations


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Who Should AttendSafety Practitioners, Safety and Health Officers, Safety Committee Members, Heads ofDepartment, Managers, Executives, Supervisors and those involved in managing the variousemissions and discharges that has to be in compliance to the Clean Air Regulations 2014.



7.3 Behaviour-Based Safety and Safety Performance Measurements

Objectives Enable an organisation to undertake a Behaviour-Based Safety programme

Use the safety metrics techniques of performance measurement

Comply with legislative requirements for a safe workplace using the behavioural psychology

technique Understand why positive reinforcement is more effective than negative reinforcement

Contents

Behaviour-Based Safety: What is it?

Unsafe Act/Condition Behaviour and Attitude

Readiness for Behaviour-Based Safety

Setting Up the Behaviour-Based Safety Process

Identifying At-Risk Behaviours Using Critical Behaviour Inventory Monitoring and Reviewing

Keys to the Success of Behaviour-Based Safety Programme

Avoid Pitfalls in Behaviour-Based Safety Programme

Safety Metrics and Performance Measurement Benchmarking

Auditing Safety Performance

Who Should AttendSafety Practitioners, Safety and Health Officers, Safety Committee Members, Heads ofDepartment, Managers, Executives and Supervisors with safety and health responsibilities.



7.4 Effective Environmental, Occupational Health and Safety Management

Objectives

Understand the importance of an effective environmental, occupational safety and healthcommittee

Understand the important provisions of the Factory and Machinery Act, Occupational Safetyand Health Act and its Regulations especially the Safety and Health Committee Regulations

Understand the newly-revised Environmental Quality Act 1974

Use the various techniques and tools to determine the root cause of the accident and toanalyse the findings so as to prevent such reoccurrence


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Contents

Environmental, Health and Safety (EHS) Management

Elements and Components of EHS Management

An Effective EHS Committee

Adhering to the Legal Requirements The Environmental Quality Act 1974

Accident Prevention and Work Safe Plan Accident Investigation

Hazard Identification, Risk Assessment and Control

How to Conduct a Job Safety Analysis

Chemical Safety Training

Why an EHS Committee Fail


Dates: Jan 19 20, Jul 29 30Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


7.5 Complying with the Environmental Legal Requirements and Scheduled WasteManagement in Malaysia

Objectives

Gain insights to the regulatory provisions of Environmental legislations

Understand the roles of the employer and employee in upholding the environmental laws and

regulations in Malaysia

Initiate programmes that comply with the environmental legal requirements

Carry out the scheduled waste management requirements and procedures effectively

Contents

Environment and Individual Responsibilities The Corporate Governance and Social Responsibilities as an Organisation

Historical Development on the Environment Awareness in Malaysia

Elements of Environmental Quality Act 1974/2005 on Employers and Employees Roles

Types of Scheduled Waste and Its Process Flow Regulations 3 10 on Scheduled Waste Management and Relevant Schedules in Relations

to:- Notifications

- Treatment- Storage- Labeling Inventory Management- Disposal

Online Management of Scheduled Waste Notifications and Mode of Payments



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Dates: Apr 20 21, Aug 10 11Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,200 Non-Members RM1,500


7.6 Personal Protective Equipment (PPE) in Practice at the Workplace

Objectives

Understand the use and application of PPE at the workplace

Instil the culture of PPE usage at the workplace

Provide a safe and accident-free environment at the workplace

Improve the productivity, quality and cost for the organisation

Contents

Elements of Occupational Safety and Health Act 1994 for Compliance on Employee andEmployer

Heinrich Theory and Causes of Accidents at Workplace

Hierarchy of Safety Measures

The Requirements of PPE Hazard Assessment

Selecting PPE

Proper usage of PPE

Eye, Face and Head Protection Hand and Arm Protection

Body Protection

Hearing Protection Respirators

Failures and Impacts of Wrong Usage and Misuse of PPE

Who Should AttendSafety Practitioners, Safety and Health Officers, Safety Committee Members, Heads ofDepartment, Managers, Executives and Supervisors.

Dates: Jun 16, Nov 17Duration: 1 day Scheme: SBL CPD Hours: 7Fees: FMM Members RM700 Non-Members RM1,000


7.7 Introduction to Industrial Electronics Repair

Objectives

Gain basic knowledge in industrial electronics Learn basic testing and troubleshooting for industrial electronic components

Learn safety tips in handling electronic components/devices and circuit boards

Learn how to maintain circuit boards especially Printed Circuit Board (PCB)

Learn the proper way of soldering and desoldering PCB

Alleviate cost of electronics repair and perform basic in-house repairs


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Contents

General Safety Precaution in Electrical Works

Introduction to Testing Equipments

Introduction to Circuit Boards

Ohm s Law: Correlation of V=I.R Connector and Relays

Fuses Diodes

Capacitors

Coils/Inductor

Transformer Transistor

Integrated Circuit

Safety of Soldering for PCB

Cleaning and Maintaining PCB

Who Should Attend

Technicians and Non-Technical personnel who wish to learn how to test and repair industrialelectronics. Those involved in electronics engineering and electronics supply and trading will findthis course beneficial.

Dates: Mar 30 31, Sep 14 15Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM2,000 Non-Members RM2,300


7.8 Fundamentals of Bearing Maintenance

Objectives Gain knowledge in bearing maintenance

Improve the performance of rolling-element bearings Improve the reliability of rotating equipment

Learn the proper way of bearing mounting and dismounting Identify the causes of bearing failure

Contents

General Rolling Theory

Basic Bearing Designation System Bearing Internal Clearance

Types of Bearing and Their Application

Bearing Arrangement Fits and Tolerances

Bearing Failure Prevention

Reasons for Bearing Failures

Bearing Life Calculation Lubrication Theory

Who Should AttendService, Maintenance, Machine Repair, Plant/Facility Engineering staff of industrial plant, OEMfacility, public utility or commercial building which use rolling bearings and related equipment willfind this course beneficial.

In collaboration with SKF Malaysia


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Dates: Jan 27 29, Aug 25 27Duration: 3 days Scheme: SBL CPD Hours: 21Fees: FMM Members RM2,500 Non-Members RM2,800


7.9 Bearing Lubrication Basic Application

Objectives

Evaluate and select appropriate lubricants for a variety of rolling-element bearing applications

Learn the skills needed to apply and maintain lubricants Understand the lubricating procedures in bearing applications in the plant

Contents

Lubrication Fundamentals- Functions- Lubricant Additives and their Effects

- Avoiding Surface Damage in Bearings Grease Lubrication- Functions and Properties- Delivery and Metering Systems- Selection of Grease Type- Compute Grease Intervals and Relubrication Amounts

Common Errors/Troubleshooting- Over-Greasing- Under-Greasing- Mixing Greases- Corrective Actions

Applying Lubricants

Who Should AttendEngineers and Maintenance personnel who are responsible for bearing lubrication, lubricantspecification and lubrication system planning and design.

Dates: Apr 29 30, Oct 28 - 29Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,800 Non-Members RM2,100


7.10 Fundamentals of Bearing Failure Analysis

Objectives

Gain knowledge in analysing failed and damaged bearings Learn to uncover the true root causes of bearing damage and failures Learn how bearings support loads

Learn the proper way of installing bearing




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Contents

Bearing Function

Mounting Damage

Installation Procedures

Operating Environment Maintenance

Lubrication Hands-On Analysis of Failed Bearing

Analysis of Causes of Failure

Case Study

Who Should AttendService, Maintenance, Machine Repair, Plant/Facility Engineering staff of industrial plant, OEMfacility, public utility or commercial building which use rolling bearings and related equipment willfind this course beneficial.

Dates: May 20 21, Dec 1 2

Duration: 2 days Scheme: SBL CPD Hours: 14Fees: FMM Members RM1,800 Non-Members RM2,100




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8. INFORMATION AND COMMUNICATION TECHNOLOGY

8.1 AUTOCAD (Basic/Intermediate/Advanced)

This programme covers the AutoCAD concepts.

ObjectivesThis programme provides the participants with the necessary skills and knowledge on how to usethe AutoCAD features such as how to create, edit drawings, 3-D models, primitives, Booleanoperators and rendering. You will also learn how to prepare slides for presentation.

Contents(Basic/Intermediate)

Starting to Draw

Opening a Drawing

Using Commands Specifying Co-ordinates

Setting up a Drawing

Drawing Simple Lines Drawing Curves and Point Objects

Viewing Your Drawing

Editing Your Drawing: Basic Tools

Organising Drawings with Layers Creating Text

Drawing Dimensions

Drawing Complex Objects

(Advanced)

Specifying 3D Co-Ordinates

Viewing 3D Drawings

Creating 3D Surfaces Creating Solids and Editing in 3D

Rendering in 3D

Keeping Control of Your Drawings

Working with Other Applications

Who Should AttendAnyone who wishes to create his/her drawings using AutoCAD. Targeted for personnel inmanufacturing, engineering or designing industry.

Duration: 3 days (Basic/Intermediate) 3 days (Advanced)Scheme: SBL CPD Hours: 21 (3 days)


8.2 Data Management with PivotTable

PivotTables are powerful data analysis tools, yet most Excel users do not use them to their fullpotential

FMM Institute Head Office Training Calendar 2015

Documents

Transcript of FMM Institute Head Office Training Calendar 2015