FLIServicesWHY-WHEN-WAY FORWARD

Anita Pirc VelkavrhStrategic futures

An Information Service is this part of an Information system that serves data/knowledge/information to customers and collects it from its contributors, to manage and store it by optionally using administrators.

Definition

“service,” reflects the process of doing somethingbeneficial for and in conjunction with some entity

WHYMuch emphasis is put on services in the definition of the aim of the FLIS development:- to ensure that appropriate

knowledge and information on forward-looking perspectives is available and used in policy making and in environment assessment. This living knowledge base will support networking (EIONET), exchange of experience and capacity building.

- Already in this definition it is embraced importance of provision of different types of services between different users, based on requrments.

To improve:1. accessibility and transparency of forward-looking

information for users; experts and non-experts2. management, sharing and use of information 3. sharing of expert knowledge widely (cooperation and

communication) 4. to reinforce institutional capacity in the EEA and

member countries;

Aims of the FLIServices development

Infrastructure, Governance, ManagementStock of materials, Glossary

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FLIS SERVICES EEA FLIS web platform

COUNTRIES FLIS web platformServices for experts and for non-experts

ie. search, easy access, sharing information, publishing, groupware

Implications to FLIS Types of servicesWhat is web service

EEA PLATFORM FOR FLIS SERIVCES

EEA expectations/requirements referring to countries contributions

COUNTRIES PLATFORM FOR FLIS SERVICES

Country market place for EIONET experts

Preparation of products to support EEA activities• ie. Live catalogue of needs

and offers for FLIS.

Shared platform countries- EEA: Glossary, library of needs for FLIS

Happy futureNot acting in time

The project will be developed in phases.

Initial timeline scope is 2012-2014.

During the whole period the infrastructure for services , management processes and tools, and appropriate governance will be developed for testing.

Different emphases will be given to different components of the FLIS knowledge base.

When

WhenIn 2012 priority of work is given to support 1. Drivers and trends services: Global megatrends, 2. Use of forward-looking information in policy making : Blossom3. Glossary as part of the Methods and tools component 4. Developing generic services

In 2013 and onwards is planned to continue initiated activities in 2012 with the focus on contributions to the SOER 2015 and some additional services:

1. Drivers and trends : horizon scanning2. Catalogue of scenarios studies 3. Methods and tools (ie. Models inventory, “ methods corner”) 4. Use of forward-looking information in state of environment reporting

(SOER 2015).

National stakeholdersEIONET

NRCs on forward looking information

International organisations for FLIS

FLIS services

Other experts and stakeholders

EEAThematic experts on

Forward looking information

SERVICE

REQUIREMENT

WHO would be involved?

• EEA experts • NRC FLIS• NRC FLIS CoG• Ad-hoc NRC FLIS working group for

different components of the project.• Consortium of countries contracted

under the Article 5 (until April 2013)

Way forward

Meetings

Meetings 2012BLOSSOM: 19-20 November 2012, CphInterested countries: Slovakia, Czech Republic, Romania, SwitzerlandOTHERS?FLIServices: 3-4 December 2012, ViennaINTERESTED COUNTRIES?

Meetings 20133 meetings envisaged, topics and time tbd

Build relationship-manage challenges

Dynamic continues client requirements the speed and ferocity of change has imposed unprecedented demands for immediacy and elasticity. THE SOLUTION: to audit the most common

client change requests, to identify opportunities for new capabilities on the product/service roadmap.

UnderstandabilityTHE SOLUTION: • Use multiple channels for communication• Keep it short: • Share the purpose: Content without

context is useless. • Test and retest•

Managing Up to expectations- satisfaction is a measure, THE SOLUTION: Transparency

TrustTHE SOLUTION: recognizing and rewarding honest behaviour on both sides.

SEIS principles

• Managed as close as possible to its source.• Collected once, and shared with others for

many purposes.• Readily available to easily fulfil reporting

obligations.• Easily accessible to all users.• Accessible to enable comparisons at the

appropriate geographical scale, and citizen participation.

• Fully available to the general public, and at the national level in the relevant national language(s).

• Supported through common, free open software standards.

 

Examples of SEIS principles already applied in FLIS:• Inventory of models – decentralised

management of information

• Development of facts sheets (scenarios studies, GMTs, FL Ind., Blossom) to improve transparency, comparability, quality, streamlining and reuse.

Principles of development FLIServices

Principles- specific to FLIServices• Not holistic system.We don’t mean to develop one system of services supporting everything. We identify and prioritise various possible services which will serve needs of users of FLIS. • Reuse. FLIS service will prepare selected information (from the European and national level) of core importance to be used and reused by several users. Reuse will not be further controlled, FLIS services just liaise further uses. However, it establishes controlled process to support selection and approval of information of relevance. • Web orientation of FLIS services. • Dynamic system.Services should be able to adapt to changing needs. They will more focus on the relationships between information blocks rather than within blocks.