F l e e t C u s t o m e r S u p p o r t

This brochure is intended to provide general information about Ford Quality Fleet Care, Business Preferred Network, Quick Lane Tire & Auto Center, Commercial Service Plus and Ford ESP.

Committed to Supporting Your Needs

Table of Contents

Ford Business Preferred NetworkTransportation Solutions 4Business Preferred Network dealerships are specially qualifi ed to look after your fl eet’s transportation needs, including sales, service and fi nance.

Ford Quick Lane Tire & Auto CenterConvenient hours and a “no appointment necessary” 5service approach.

Ford Quality Fleet CareCentralized Billing Program Features – 6Simplifi ed management for your entire fl eet including non-Ford vehicles.Parts Billing Program Features – 6Provides convenience and control.Online Invoices and Reports – 8-10Supported through www.qfc.ford.com.

Commercial Service PLUS SM

Maintenance and Repair 111. Pay-As-You-Go2. Guaranteed/Prepaid3. Plus more…

Ford Extended Service PlanPeace-of-Mind Protection 12-14Savings on vehicle maintenance, service and repair costs. 3

Helping You Manage Your Fleet ...The programs within this brochure are designed to be used as either

stand-alone applications or can be blended together.

We offer a network of dealerships that operate with your commercial interests

in mind. From effi ciencies and time-saving tools to less downtime for your fl eet,

we have your business needs in mind.

The Motorcraft Product AdvantageOnly Motorcraft maintenance and repair parts have OE specs.

Competitors are forced to “re-engineer.”

Only Motorcraft builds to the exact, original specifi cations for the part.

Motorcraft offers a comprehensive array of products to keep your fl eet on the road.

Motorcraft quality means less downtime for your fl eet.

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Your Dedicated Commercial Account Manager – Sales:The #1 line-up of commercial vehicles.

Get acquainted with the Commercial Account Manager at your local Business Preferred Network dealership. You’ll meet a dedicated sales professional, backed by the entire dealership, with a powerful commitment to putting you and your business fi rst.

Transportation Solutions – Service:Service departments with extended hours, priority service and a Commercial staff that is eager to look after your needs. Factory-trained technicians utilizing genuine parts designed to fi t your vehicle.

The Quick Lane AdvantageQuick Lane Tire & Auto Centers provide convenient, affordable service you can depend on because they work around your schedule, with quality backed by Ford. At Quick Lane, we know and understand the special needs of our fl eet customers. We know you need your vehicles on the road to keep your business going. That’s why we offer convenient hours and a “no appointment necessary” service approach. We’re open 12 hours a day, Monday through Friday, with Saturday hours as well to service your vehicles after they’ve put in a hard day’s work.

Servicing All Makes and ModelsQuick Lane Tire & Auto Centers feature trained technicians well-versed in vehicle maintenance. Our stores offer the ease and convenience of an aftermarket repair shop with the quality and commitment of a dealership service department. We perform all scheduled maintenance and light repair work on all makes and models using quality parts at competitive prices.

n Oil & Filter Changes n Name-Brand Tires n Brake Inspections & Repairs n Safety Inspections n Alignments n Battery Test & Replacement n Shocks & Struts n Minor Engine Tune-Ups n Air Conditioning Services n Vehicle Check-Up (VCU) Report n Belts & Hoses n Lamps & Bulbs n Wiper Blades n Cooling System Maintenance n Alternators n Transmission Service n Suspension & Steering

Ford Motor Company and its dealership body have grown the nationwide network of Quick Lane Tire & Auto Centers to over 500 locations. Visit www.quicklane.com to fi nd out more about specifi c locations and areas.

Ford’s Quality Fleet Care Program (QFC)Quick Lane Tire & Auto Centers participate in Ford’s Quality Fleet Care program (see page 6) and are authorized to submit repair orders via the automated QFC centralized billing process. Also, qualifi ed fl eet customers may be able to set up monthly billing accounts with their local Quick Lane Tire & Auto Center. Either way, your drivers can stop in for service, sign off on the repair order and be on their way. The billing comes directly to your accounts payable department once per month.

Business Preferred Network dealerships understand that satisfi ed business customers are fundamental for long-term success. That’s why they do everything in their power to SATISFY you – again and again – with powerful transportation solutions tailored for small and medium-size businesses.

ABOVE ALL, YOU’LL HAVE THE POWER OF FORD MOTOR COMPANY ON YOUR SIDE, committed to making the Business Preferred Network the nation’s strongest business-to-business approach to commercial vehicle sales, service and fi nance.

Commercial Lending Services –Finance:Ford Credit has many fi nancing options that can be tailored to meet your needs*

See the Commercial Account Manager at your local BPN dealership, or contact a Ford Credit representative at www.fordcredit.com/comlend for more information on these and other programs.

n Commercial Retail Finance – Ford Credit’s “traditional” fi nance program offers competitive rates and fl exible terms that suit most business needs.

n CommerciaLease™ – Flexible lease plans designed with business-friendly features that satisfy unique business needs. TRAC (open-ended) and Net (closed-end) leases are available.

n Commercial Line of Credit – Whether you need 1 or 100 vehicles, Ford Credit can help you acquire Commercial vehicles. Commercial lines of credit are available on Commercial Retail Finance and CommerciaLease transactions.

n Commercial GAPCoverage – Provides protection when a fi nanced vehicle is stolen or declared a total loss and the insurance settlement does not satisfy the outstanding balance on the vehicle.

* Subject to credit approval.

When you’re in the market for new business vehicles … reliable vehicle service and parts …the benefi ts of fl exible vehicle fi nancing and leasing plans … you’ll want to Experience the Power of the Ford Business Preferred Network!www.commtruck.ford.com

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For those accounts that choose to self-manage their fl eets … Ford Quality Fleet Care is a centralized billing service that provides a cashless payment solution for your maintenance and repair needs on both your Ford and non-Ford vehicles.

QFC centralized billing provides a consolidated monthly invoice for part purchases or for maintenance and repair services performed on enrolled vehicles. QFC billing can be used at any participating Ford, Lincoln and Mercury dealership or Quick Lane Tire & Auto Center in the United States and Canada.

For fl eets that re-power vehicles, QFC Parts Billing can be used for your convenience.

n Nationwide Warranty● Ford and Motocraft® remanufactured gasoline

engines and transmissions are covered by a 3-year/100,000-mile warranty.*

● Remanufactured diesel engines are covered by a 2-year/unlimited-mileage warranty.*

● No commercial exclusions.* See dealership for limited-warranty details.

n No-risk Core Return● With our no-risk core return policy, you never

have to worry about extra charges if your engine or transmission core is damaged.

100% core credit is always provided – never pro-rated. Returned core must be the same part as assembly purchased. Core must be 100% complete, with all parts attached, all fl uids drained, and returned in original package.

QFC Parts Billing program extends the same convenience from the dealership Service Department to the dealership Parts Department. QFC billing allows for parts to be purchased over-the-counter at any Ford, Lincoln and Mercury dealership in the U.S. This optional program has added features such as:n A dedicated parts account code and card issued for your conveniencen 3% administration fee charged on all purchases except

Ford engine and transmission purchases ($40 per assembly)n All purchases require authorization by your designated

company representative

n Credit Application – Download the QFC Credit Application for quick and easy enrollment into QFC

n Related Sites – Fast access to those links to help you locate:● Ford, Lincoln and Mercury dealerships● Quick Lane Tire & Auto Center● Maintenance schedules● Online business reports

n Reporting – Multiple business reports that include Ford Extended Service Plan and Ford warranty events are available online at no additional charge to fl eets with a FIN (Fleet Identifi cation Number) code. For information on obtaining a FIN or Ford Web ID, go to www.qfc.ford.com and click on the ID Enrollment tab

n Electronic Billing – View your current bills online at your convenience. Download to Excel and sort your billing by repair order, date, VIN, unit number, dealership and amount

n EFT Payment Available – Provides a safe and cost-effective payment method. No worry about your payment being lost or delayed in transit

Website Features (www.qfc.ford.com):Available 24/7 for program maintenance, fl eet support materials, online web billing and links to other sites such as dealership and Quick Lane locations.

n No enrollment fees n No monthly per-vehicle feesn Low administrative fees

● Only 4% on customer-pay repairs● Capped at $40 per repair visit (includes

collision repairs)● Waived for F-650, F-750 Super Duty or

Ford LCF (Low Cab Forward trucks)

n National glass program● OEM windshield replacement and mobile

service available ● Over 4,000 installer locations nationwide ● Replacement and mobile service available

as needed … at no additional charge● Tiered pricing

n Competitive-make service billing● Available for your entire fl eet of Ford and

non-Ford vehicles

n Controlled spending limits set by you … the customer● Ford Warranty and Extended Service Plan

deductibles do not require approval, saving you time

● Your pre-set limits requiring fl eet approval are displayed at Ford dealerships and Quick Lane locations on Ford’s Online Automated Service Information System (OASIS)

n Ford’s OASIS advantage: ● Eliminates the need for your driver to carry

program identifi cation or “service coupons” ● Displays key vehicle information including

repair bulletins, open recalls, customer satisfaction programs and Ford Extended Service Plan information

● Provides recent Ford warranty repairs performed at any Ford, Lincoln and Mercury dealership to aid with follow-up repair needs or service part warranty administration

QFC SERVICE BILLING PROGRAM FEATURES

QFC CENTRALIZED BILLING PROGRAM FEATURES

QFC Parts Billing Program Features

For more information call 1-800-392-7946.Be sure to ask about the National Powertrain Network for same-day or next-day delivery.

Now with

NO COMMERCIAL EXCLUSIONS

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Monthly Service Invoices

Monthly InvoiceCompiles total amount due for the month’s billingn Replaces multiple invoicesn Saves processing timen Document can be used to

submit to your accounts payable department

Repair SummaryA summary of all current repairs charged to your fleet during the billing period. It provides:n Fleet account unit numbern Vehicle Identification Numbern Fleet approval for repairsn Servicing locationn Repair mileage n Dealership repair order numbern Totals

Repair DetailConsistent, easy-to-read format includes:n Fleet companyn Service providern Vehicle data including VIN and

your assigned unit numbern Description of performed repairsn Ford part and labor codesn Condition code – Describes the

condition of the replaced partn Parts quantityn Unit price – Labor and/or part price n Tax and total

Ford Quality Fleet Care Program

INVOICE

Invoice No: GSM711111

Invoice Date: 01-May-2008

Due Date: 01-Jun-2008

Fleet Central Billing

Total Repair Cost: $3,385.72

Total U.S. Sales Tax: $203.19

Total Canadian GST/PST: $0.00

Total Canadian PST: $0.00

Total Canadian QST: $0.00

Total Administration Fee: $98.07

Total Amount:

Please call 1-800-367-3221 if balances are not paid in full

To: ABC FLEET 000000/00000 123 MAIN ST DEARBORN, MI 48124 Attn: FLEET ADMINISTRATOR

Please Make Check Payable To: Please include Invoice No GSM711111 on check remittance when submitting payment. Dept 121801 Ford Quality Fleet Care Program PO Box 67000 Payment Term Net 30 Days from Invoice Date. Detroit, MI 48267-1218 Overdue Invoices will be assessed a 2% Tele: 1-800-367-3221 Service Fee.

$3,686.98

Ford Quality Fleet Care Program

REPAIR NOTIFICATION Please make check payable to: Ford Quality Fleet Care Dept 121801 PO Box 67000 Detroit, MI 48267-1218 To: Service Provided By: Vehicle Data: ABC FLEET - 000000/00000 Ridge Ford – 00000 VIN: 1FAFP55XX1W120169 123 MAIN ST 123 Maple Street Unit Number: 12119 DEARBORN, MI 48124 Dearborn, MI 48121 License Plate: XXX123 (313) 321-8468 Driver: Jane Doe Participating Business Preferred Network Dealer Attn: Fleet Administrator Plan: Fleet Invoice No: GSM711111-0013 Service: Dealer Service 2007 New Quality Fleet Care Only Prior Approval Limit: $50.00 Repair Date: 05-April-2008 Options: Currency code: USD Repair Miles: 36,810 <None> Invoice Date: 01-May-08 Repair Order No: 073565 Model: 2001 TAURUS Payment Terms Net 30 Days from Invoice Date Fleet Approvals: 658569 Expiration Miles: 999,999 Expiration Date: 24-Sep-2010 Line Description Part/Labor Condition Quantity /Time Unit Repair Code Code Price Cost Comments: OIL AND FILTER CHANGE R1 1 FILTER ASY – OIL FL 400S 82 Misc. (spec. claims) 1 3.98 3.98 2 OIL – ENGINE XO5W20QSP 5 2.55 12.75 3 Labor 15.00 15.00 Comments: TIRE ROTATION R2 1 Tire TIRE 82 Misc. (spec. claims) 2 Labor 14.95 14.95 Comments: CHANGE AIR FILTER R3 1 9601 82 Misc (spec. claims) 0 0.00 0.00

2 Element Asy – Air Cleaner FA 1683 1 7.62 7.62 3 Labor 10.00 10.00 $ 64.30 Please refer to Invoice GSF500578-0012 for additional repair detail Admin Fee: $2.47 Tax: $3.86 Total: $ 70.63

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Online Business ReportsVarious business reports are available online at no added cost for fleets with a Ford FIN code. A valuable and secure source of information, online reports can be viewed or printed. Examples include:n Fleet Business Report n Repair Category Report n Vehicle Repair Analysis Report n Recall Report

To register for Quality Fleet Care Online Reporting, visit www.qfc.ford.com or contact Quality Fleet Care at 1-800-367-3221.

Ford Quality Fleet Care Fleet Business Report - USD

Period: May 2008 Fleet Code: 000000 Fleet Name: ABC Fleet

Vin Ro No Dealer Code Dealer Name Customer Pay ESP Warranty Number of

VehiclesNumber of

RepairsValue of

Repairs ($)Number of

VehiclesNumber of

RepairsValue of

Repairs ($)Number of

VehiclesNumber of

Repairs

1XXXXXXXXXXXXXXXX 245095 00000 Parkway Ford, Inc. 1 10 1,827.21 0 0 0.00 0 01XXXXXXXXXXXXXXXX 221154 00000 Martin Family Ford

Lincoln Mer 1 2 406.39 0 0 0.00 0 0

Total 2 12 2,233.60 0 0 0.00 0 0

Note: Sorted by Customer Pay repair value Ford Confidential - Ford and Fleet Access Only

Ford Quality Fleet Care Repair Category Report - USD

Period: May, 2008 Fleet Code: 000000 Fleet Name: ABC FLEET

Repair Category Description Customer Pay ESP Warranty Number of

VehiclesNumber of

RepairsValue of

Repairs ($) Number of

VehiclesNumber of

RepairsValue of

Repairs ($) Number of

VehiclesNumber of

Repairs 15 - MISC 509 839 77,052.77 3 3 270.13 6 606 - SUSPENSION 14 14 2,492.33 15 18 5,950.58 14 1505 - BRAKE 11 13 2,217.03 53 54 11,190.67 26 2614 - BODY 6 6 603.43 12 12 2,110.22 24 2503 - ENGINE 4 4 483.87 14 15 2,677.55 29 2913 - BATTERY 3 3 362.88 1 1 504.84 9 904 - ELECTRICAL 14 14 350.27 54 56 3,327.86 56 5809 - WHEEL/TIRE 2 2 279.02 1 1 31.67 9 902 - TUNE UP 1 1 119.53 2 2 956.81 1 101 - LUBE PART 1 1 118.51 690 717 41,677.66 2 211 - AIR CON 1 1 52.57 9 10 3,322.00 8 808 - TRANSMISSION 1 1 36.88 9 10 8,307.58 14 1407 - SHOCK 0 0 0.00 3 3 526.48 0 012 - EXHAUST 0 0 0.00 0 0 0.00 2 2

Total 567 899 84,169.10 866 902 80,854.05 200 204

Note: Sorted by Customer Pay repair value Ford Confidential - Ford and Fleet Access Only

Ford Quality Fleet Care Vehicle Repair Analysis Report

VIN: 1XXXXXXXXXXXXXXX Fleet Code: 000000 Fleet Name: ABC Fleet Dealer Mileage Repair Date Repair Description Repair Value Customer Pay ESP 00000 West Ford 80963 06 APR 2007 15 - MISC 2,724.86 0.00

00000 MAIN STREET FORD 80963 16 MAY 2007 08 - TRANSMISSION 0.00 0.00

00000 MAIN STREET FORD 80963 16 MAY 2007 15 - MISC 0.00 0.00

00000 Allan Vigil Ford 78291 05 APR 2007 15 - MISC 605.06 0.00

00000 Allan Vigil Ford 78291 05 APR 2007 04 - ELECTRICAL 0.00 0.00

00000 SIGNATURE LINCOLN-MERCURY 38741 08 MAY 2007 08 - TRANSMISSION 1,450.00 0.00

00000 SIGNATURE LINCOLN-MERCURY 38741 08 MAY 2007 15 - MISC 622.79 0.00

00000 MAIN STREET FORD 38741 08 APR 2007 08 - TRANSMISSION 0.00 0.00

Total 5,402.71 0.00

Note: The report maintains a vehicle's repair history of claims processed through Quality Fleet Care. Note: Sorted by Repair Date

Ford Confidential - Ford and Fleet Access Only

Ford Quality Fleet Care

Recall Claim Report

Currency: USD Year: 2008 Month: May Fleet Code: 000000

Fleet Dealer Code VIN RONO Service Recall# Repair Date Invoice# RepairNotificationSeq# Billable Amount Total000000/00000 00000 2XXXXXXXXXXXXXXXX 168306 03S09 2007-05-31 GSE701003 183 0.00000000/00000 00000 2XXXXXXXXXXXXXXXX 697374 03S09 2007-04-09 GSE701003 179 0.00000000/00000 00000 2XXXXXXXXXXXXXXXX 043870 03S09 2007-05-10 GSE701003 161 0.00000000/00000 00000 2XXXXXXXXXXXXXXXX 159509 03S09 2007-04-11 GSE701003 163 0.00000000/00000 00000 2XXXXXXXXXXXXXXXX 017544 03S09 2007-04-19 GSE701003 172 0.00

Total Billable Amount 0.00

Note: Sorted by Fleet/Sub Fleet Code And Dealer Code Ford Confidential - Ford and Fleet Access Only

Ford Quality Fleet Care Program REPAIR NOTIFICATION SUMMARY

To: ABC FLEET - 000000/00000 Attached Invoice No: GSM711111 123 MAIN ST Attached Invoice Date: 01-MAY-2008 DEARBORN, MI 48124 Payment Term Net 30 Days from Invoice Date. Overdue invoices will be assessed a 2% Attn: FLEET ADMINISTRATOR Service Fee. Unit VIN Fleet Approval Services Repair Repair Repair Repair Total Admin Total No Provided by Mileage Date Order Cost Tax Fee 0001 12345 1FAFP53XX5F233919 WEST FORD 17390 05-Apr-07 051756 0.00 0.00 0.00 0.00 0002 12345 1FAFP53XX5F233919 WEST FORD 17055 02-Apr-07 053283 0.00 0.00 0.00 0.00 0003 13579 1FAFP40XX1F234066 ELM FORD 20879 02-Mar-07 151195 0.00 0.00 0.00 0.00 0004 24680 1FAFP40XX1F235816 STATE FORD 34522 12-Feb-07 040161 23.95 1.44 1.20 26.59 0005 15935 1FAFP40XX1F235200 632598 Stebbins Ford 14046 21-Apr-07 017513 56.26 3.38 2.82 62.46 0006 78693 1FALP40XX1F233914 389562 MAC FORD 19951 29-Apr-07 077734 1573.88 94.44 35.00 1703.32 0007 25365 1FAFP40XX1F234142 RIVER FORD 23973 11-Apr-07 364142 0.00 0.00 0.00 0.00 0008 85742 1FAFP40XX1F239850 446112 BLUE FORD 19787 08-Apr-07 351665 1235.88 74.16 35.00 1345.04 0009 52896 1FAFP40XX1F235753 458236 John Mass Ford 19938 29-Apr-07 133581 106.92 6.42 5.34 118.68 0010 63956 1FAFP40XX1F234031 Jack Smith Ford 20472 04-Apr-07 146358 40.90 2.46 2.05 45.41 0011 10959 1FAFP40XX1F234093 568742 CASS FORD 22867 26-Apr-07 007531 57.69 3.47 2.89 64.05 0012 11052 1FAFP40XX1F235681 897568 PEAR FORD INC. 29780 04-Apr-07 236780 225.94 13.56 11.30 250.80 0013 12119 1FAFP55XX1W120169 658569 Ridge Ford 36810 05-Apr-07 073565 64.30 3.86 2.47 70.63 $3,385.72 $203.19 $98.07 $3,686.98

Quality Fleet Care and Comm

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Keep Your Business MovingA reliable fleet is essential whether your business runs on one vehicle or 100. You need vehicles you can count on to be out there every day. That’s where Ford Commercial Service PlusSM can help. It’s a Fleet Management Program only available on Ford Credit financed or leased vehicles*

Whether your fleet has cars, light, medium or heavy duty trucks, the flexible maintenance and service program can help keep your fleet and business moving with:Monthly Invoice

Compiles total amount due for the month’s billingn Replaces multiple invoicesn Saves processing timen Document can be used to submit to

your accounts payable department

Purchase SummaryA summary of all current purchases charged to your fleet during the billing period. It provides:n Account numbern Approval number per purchasen Purchase locationn Totals

Purchase DetailThe top portion of the purchase notification identifies:n Fleet companyn Service providern Billing information

The bottom portion of the purchase notification identifies:n Comments – From dealership regarding

parts purchasen Part code – Parts purchasedn Quantity – Number of parts purchasedn Unit price – Part pricen Cost – Total amount for parts purchased

QFC Parts Billing Monthly Invoices

Quality Fleet Care Parts

INVOICE

Invoice No: QSE0700001

Invoice Date: 01-May-2008

Due Date: 01-Jun-2008

Fleet Central Billing Total Cost: $15,520.53

Total U.S. Sales Tax: $931.24

Total Administration Fee: $465.62

Total Amount:

Please call 1-800-367-3221 if balances are not paid in full

To:

ABC FLEET 000000/00000 123 MAIN ST DEARBORN, MI 48124 Attn: FLEET ADMINISTRATOR

Please Make Check Payable To: Please include Invoice No QSE0700001 on check remittance when submitting payment. Dept 121801 Quality Fleet Care PO Box 67000 Payment Term Net 30 Days from Invoice Date. Detroit, MI 48267-1218 Overdue Invoices will be assessed a 2% Tele: 1-800-367-3221 Service Fee.

$16,917.39

Quality Fleet Care Parts

PURCHASE NOTIFICATION SUMMARY Attached Invoice No: QSE0700001 Attached Invoice Date: 01-May-2008 Payment Terms Net 30 Days from Invoice Date Overdue Invoices will be assessed a 2% Service Fee. 0001 785652 Ridge Ford 01-Apr- 07 060762 4,479.27 268.76 134.38 4,882.41 0002 459697 Ford 567 30-Apr -07 963201 10,520.63 631.24 315.62 11,467.49 0003 393939 LM Dealer 06-Mar-07 632598 520.63 31.24 15.62 567.49

To: ABC FLEET – 000000/00000 123 MAIN ST DEARBORN, MI 48124 Attn: FLEET ADMINISTRATOR

Approval Dealership Purchase Purchase Cost Tax Admin Total Number Info Date Order Fee

$ 15,520.53 $ 931.24 $ 465.62 $16,917.39

Quality Fleet Care Parts

PURCHASE NOTIFICATION Please make check payable to: Ford Quality Fleet Care Dept 121801 PO Box 67000 Detroit, MI 48267-1218 Comments: Parts Over the Counter purchase R1 1 Fleet Part Sales Partsale 0 0.00 0.00 2 Rotor Assembly DR374B 10 4.72 47.02 3 Stator Assembly E9TZ 12A112A 25 33.95 848.75 4 Module – Ignition E8DZ 12A297A 50 71.67 3,583.50

Account Info: ABC FLEET – 000000/00000 123 MAIN ST DEARBORN, MI 48124 Attn: FLEET ADMINISTRATOR Invoice No: QSE0700001-0001 Currency Code: USD Invoice Date: 01-May-2008

Dealership Info: Ridge Ford – 00000 123 Maple Street DEARBORN, MI 48121 (313) 321-XX68 Participating Business Preferred Network Dealer Purchase Date: 01-April-2008 Order No: 060762 Approval Number: 785652

Billing Info: Billing Number: Q000FC01XX0 Authorized By: James Bond Plan: QUALITY FLEET CARE-PARTS PURCHASE PROGRAM

Line Description Part Code Quantity Unit Price Cost

$ 4,479.27

Admin Fee: $134.38 Tax: $268.76 Total: $ 4,882.41

Car and Light Truck Maintenance Management Programn Vehicle engineering and equipment

specification advice and consultation (through your dealership)

n Vehicle identification advice and assistancen Preventive maintenance schedules and

reminders based on usage and mileagen Cost control and management of all

maintenance and repairs at point of salen Fleet evaluation reportsn Replacement vehicle assistancen Ford warranty recovery assistance

Medium and Heavy Truck Maintenance Management Program (F-550 and Up – 16,001 GVWR and Higher)Includes all the features of the Car and Light Truck Program, plus:

n Prescheduled, proactive maintenance managed by Commercial Service PlusSM headquarters

Two Ways to Pay:n “Pay-As-You-Go” – Pay for maintenance or service as it is incurred. The amount is added to the

Commercial Service PlusSM monthly combined invoicen “Guaranteed/Prepaid” – All maintenance or service is included in the Commercial Service PlusSM

monthly charge and is “guaranteed” not to increase over the term of the service agreement. This option is only available on normal-use vehicles (does not cover severe or off-road use) and does not cover vehicle abuse, physical damage or similar misuse of the vehicle

Commercial Service PlusSM services are provided by your Ford Motor Company dealership or through other national vendors. Your driver incurs no out-of-pocket expense at their point of service.

For more information, contact your local Ford, Lincoln and Mercury dealership.

*Subject to credit approval, may be available on non-Ford vehicles.

n 24-hour maintenance management and emergency on-road assistance

n Replacement vehicle assistance n Service reminders via coupon book,

phone call or e-mailn Customized vehicle management reports

available online

n Flexible enrollment for vehicles with unique additional equipment or usage requirements

n Budget control and cost-reduction potentialn One billing statement covering all vehicles’

maintenance and services (except vehicle finance or lease charges)

Commercial Service PlusSM Management Options:

PremiumCARE*n PremiumCARE – Offering extensive coverage for your service needs on 500+ components:**

• Engine • Transmission • Front-Wheel Drive • Rear-Wheel Drive • Steering • Brakes • Front and Rear Suspension • Electrical • Air Conditioning and Heating • High-Tech • Safety • Ford Audio • Emissions

**See exclusions on next page.

ExtraCARE*n ExtraCARE – Provides you with essential coverage of 113 components, from engine to transmission to climate control: • Engine • Brakes • Transmission • Front and Rear Suspension • Front-Wheel Drive • Electrical • Rear-Wheel Drive • Air Conditioning and Heating • Steering • High-Tech

BaseCARE*n Covers 84 Major Components: • Engine • Brakes • Transmission • Front and Rear Suspension • Front-Wheel Drive • Electrical • Rear-Wheel Drive • Air Conditioning and Heating • Steering

BaseCARE Cab & Chassis for F-650/750*n Covers 60 Major Components; excludes non-Ford engines and transmissions. Designed as

wrap-around coverage: • Front and Rear Suspension • Brakes • Electrical • Rear-Wheel Drive • Air Conditioning and Heating • Steering

PowertrainCARE*n Covers 29 Critical Powertrain Components: • Engine • Transmission • Front-Wheel Drive • Rear-Wheel Drive

Diesel Engine CARE* & Diesel Engine CARE Plus*For 6.0, 6.4, and 7.3 Liter Power Stroke Enginesn Covers 13 Engine Components n Covers 21 Engine Components

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Component Protectionn Repair cost protection for many major

vehicle components ... from 13 to 500+ components depending on the plan selected

Emergency Roadside Assistancen Emergency Roadside Assistance includes

tire change, lockout, out-of-fuel, battery jump-start and towing assistance of up to $100 per occurrence, Travel Expense Reimbursement (up to $500 and three days per occurrence) and Destination Assistance (up to $75). See your dealership for details

Rental Car Reimbursementn If your vehicle is inoperable and must

be kept overnight for a repair covered by the Ford New Vehicle Limited Warranty, Ford ESP or Customer Satisfaction Programs involving an ESP-covered component, you will be reimbursed up to $30 ($36 for Lincoln) per day for up to 10 days

Enhanced Rental Reimbursementn An option for commercial vehicles. Provides

up to $75 per day for up to 10 days

First-Day Rental Option n Optional fi rst-day rental is available with

repair and maintenance plans. Provides up to two days’ additional rental

n Consider fi rst-day rental or the enhanced rental benefi t option

Deductible Optionsn On PowertrainCARE, BaseCARE,

ExtraCARE and PremiumCARE plans, a $100 deductible is standard. $0, $50 and $200 deductible options are also available (75,000- and 100,000-mile plans only). The Premium Maintenance Plan has a $0 deductible

Transferablen If you sell the vehicle, the remaining

coverage can be transferred to a new owner for a nominal fee. This can add to the resale value of the vehicle

Backed by Fordn Most importantly, ESP is backed by Ford

and honored at participating Ford, Lincoln and Mercury dealerships in the United States and Canada

Why Ford Extended Service Plan (ESP)? Budget your fl eet expenses easily and accurately. Lock in tomorrow’s costs at today’s rates and pre-pay vehicle maintenance expenses if you choose. Plus, no matter which plan you select, Ford ESP offers these additional benefi ts*:

Premium Maintenance Plan Provides for scheduled maintenance service recommended in the vehicle’s Scheduled Maintenance Guide for the time/mileage selected. Premium Maintenance may be purchased as a stand-alone plan or purchased with any new ESP plan from Ford.

Wear Coverage is part of Premium Maintenance at No Additional CostCovers six wear items – spark plugs (except in California), shock absorbers, clutch disc, engine belts and hoses, brake pads and linings, wiper blades.

*Certain exclusions/differences apply. See your dealership for details.

*Certain restrictions and exclusions apply. See your dealership or your plan provisions for details.

29C OV E R S

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60C OV E R S

COMPONENTS

84C OV E R S

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500+C OV E R S

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Limousine:Selected ESP coverage is available, depending on vehicle type. To be eligible for ESP coverage, and New Vehicle Limited Warranty coverage, vehicles must be ordered to be converted by an authorized Qualified Vehicle Modifier (QVM).

Police Vehicles:Specific ESP plans are available for Ford-approved police vehicles ranging from 3 years/60,000 miles to 5 years/100,000 miles of coverage.

Commercial Trucks:Plans tailored for commercial trucks are also available, ranging from Power Stroke diesel to Ford LCF plans. See your commercial truck dealership for details.

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Ford Extended Service Plan and Important Contact Inform

ation

Fleet Service Hotline:1-800-34FLEET (1-800-343-5338)

Option #1: To apply for FIN/Web Support

Option #2: Order Status, Invoicing, Government Program Inquiries

Option #3: Fleet Service Warranty & Vehicle & Repair Inquiries

Option #4: Rental Car and Rental Insurance

Important Numbers: Quality Fleet Care (All Questions): 1-800-367-3221

Motorhome Customer Roadside Assistance Center: 1-800-444-3311

Business Preferred Network: 1-888-276-4088

Extended Service Plan: 1-800-521-4144

Owner Guides/Shop Manuals Order Department: 1-800-782-4356

Powertrain Hotline: 1-800-392-7946

Online Service Information:Ford Fleet: www.fleet.ford.com

Extended Service Plan: www.ford-esp.com

Quality Fleet Care: www.qfc.ford.com

Business Preferred Network: www.commtruck.ford.com

Quick Lane Tire & Auto Centers: www.quicklane.com

**These are the only components not covered by ESP PremiumCARE.

Mechanical: Service adjustments and cleaning, batteries of all types, belts and hoses, brakes (front hub, drums, shoes, linings, disc rotors, pads), coolant, exhaust system (includes catalytic converter), filters, fluids, lubricants, lights (bulbs, sealed beam, lenses), manual clutch disc, shock absorbers, spark plugs and wires, squeaks and rattles, tires, tune-ups, wheel balancing, wheel alignment, wiper blades, and compressed natural gas/liquid propane fuel system components.

Exterior: Service adjustment (glass and body parts) bright metal bumpers, door handles, glass, moldings, ornamentation, paint, rust, sheet metal, structural underbody framework, sideview mirrors (glass and housing) water leaks, wind noise, weatherstrips, wheel covers and ornaments, wheel studs, convertible top, fabric, liners, zippers and fasteners.

Interior: Buttons, carpets, dash pad, door and window handles, knobs, rearview mirror (glass and housing), trim and upholstery.

Ford Extended Service Plans are subject to change without notice, and plan availability, benefits and coverage may vary by state. See your participating dealership for details. Florida dealerships only: In Florida, ESP is a Service Contract from Ford Motor Company on all Ford, Lincoln and Mercury vehicles. Ford Motor Company’s license number is 60018. Ford ESP contracts on all other vehicles is from The American Road Company, Dearborn, MI, 48121. Certificate of Authority #09079. Illustrations used in the brochure are for graphic representation only. Repairs needed to any engine, transmission/transaxle and final drive components caused by or resulting from a defect in a non-Ford component such as an aftermarket-installed turbocharger/supercharger are not covered. In some cases, the use of Ford Authorized Remanufactured parts is required following expiration of the New Vehicle Limited Warranty.

Ineligible Vehicles:See your Ford, Lincoln and Mercury dealership for unique exclusions. The following vehicle uses are ineligible for all makes and models:

Taxis, limousine/livery, rental vehicle used for competitive driving/racing/off-road use, all performance modified vehicles (e.g., Roush Stage2/Stage3/427R, and Saleen modified vehicles), 4x2-equipped vehicles modified with 4x4/AWD capabilities, electric vehicles, all compressed natural gas or liquid propane gas vehicles, vehicles manufactured for sale outside the United States and Canada, vehicles in which the odometer has been altered/broken/repaired/replaced so that the actual mileage cannot be determined, vehicles in which the Original Factory Limited Warranty has been voided, in whole or in part; the vehicle has a branded title, totaled or salvaged, the VIN cannot be identified, any other vehicles not specifically referenced on the Vehicle Index except new released models found on the ESP website.

www.fleet.ford.com(under Maintenance tab)

qfc.ford.com ford-esp.comcommtruck.ford.com quicklane.com

FCS-35541-09

To order additional copies, please call 1-800-367-3221 or order online at www.qfc.ford.com.

fordcsp.com

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