Flash Card
-
Upload
navimala85 -
Category
Documents
-
view
3 -
download
0
description
Transcript of Flash Card
manager a person who coordinates and oversees work of other ppl so organizational goals can be accomplished
managment overseeing the activity of others so their activities are completed efficiently and effectively
efficiency "doing things right" getting the most output for the least input
effectiveness "doing the right things" attaining organizational goals
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934
three approaches to what managers do 1.functions they perfom 2.roles they play 3.skills they need
Function-planning defining goals, establishing strategies, developing plans to coordinate activities
Function-organizing arranging work to accomplish organizational goals
Function-Leading working with and through people to accomplish goals
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934
Function-controlling monitoring, comparing and correcting work
Mintzberg's management roles 1.interpersonal roles 2.informational roles 3.decisional roles
Interpersonal Roles reflects interactions with people inside and outside the work unit 1.figurehead 2.leader 3.liaison
Informational roles giving, receiving and analyzing of information 1.monitor 2.disseminator 3.spokesperson
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934
decisional rolesusing information to make decisions to solve problems or address opportunity 1.entrepreneur 2.disturbance handler 3.resource allocato
r 4.negotiator
mintzberg managerial actions 1.thoughtful thinking 2.practical doing
Skills managers need-technical skills knowledge and profieciency in a specific field
Skills managers need-human skills the ability to work well with other people
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934
Skills managers need-conceptual skills ability to concpetualize abstract and complicated situations concerning the organization
Skill importance at levels top managers conceptual and human is primary technical is not important
Skill importance at levels middle managers human skills primary conceptual and technical are also important
Skill importance at levels lowerlevel managers high technical and human low conceptual
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934
How manager's job is changing importance of customerscustomers the reason organizations exist customer relationships is responsibility of all managers and employees consistent high qualit
y service is essential for survival
How manager's job is changing innovation doing things differently exploring new territory taking risks managers should encourage innovation
How manager's job is changing changing technology virtual workplaces mobile workforce flexible work arrangements empowered employees work-personal life balance
How manager's job is changing security threats risk management restructured workplace discrimination concerns globalization concerns employee assistance future energy source?
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934
How manager's job is changing increased emphasis on ethics redefined values rebuilding trust increased accountability
How manager's job is changing increased competitiveness change in... customer service innovation globalization efficiency/productivity
Organization an arrangement of people to accomplish a specific purpose
characteristics of organization distinct purpose composed of people deliberate structure
Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934