FIS Wealth Solutionsempower.fisglobal.com/rs/134-VDF-014/images/2801-FIS Wealth... · FIS Wealth...
Transcript of FIS Wealth Solutionsempower.fisglobal.com/rs/134-VDF-014/images/2801-FIS Wealth... · FIS Wealth...
FIS Wealth Solutions
April 11, 2017
Luke McCabe, EVP, FIS
Simon Algar, Principal, wealth-reports
Today’s Discussion
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• Overview: FIS Wealth Solutions
• Industry view: Optimizing your operating model
• Looking ahead: The FIS Wealth Platform
• Customer perspectives: Audience engagement
FIS Wealth Solutions
Empowering clients by turning experience into insights
Across the wealth and retirement sector we bring greater efficiency, flexibility and scalability
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1,000Clients
75,000Advisors
1.5MTrust
Accounts
50MRetirement
Plan Investors
$7TAssets
FIS empowers banks with one of the broadest and
richest wealth management solutions sets in the industry.
• Digital client engagement online solutions
• Advisor desktop and services
• Portfolio management and managed investments
• Workflow, compliance and reporting
• Trust accounting technology and outsourcing
FIS Wealth and Retirement
VISIONHelp our customers grow
revenue by providing superior
software, service and industry
expertise to help acquire,
manage and grow investment
assets in a cost-effective manner.
Expanding outsourcing services
Growing institutional asset management services
Innovating our software platforms
Extending to new geographic markets
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Our growth strategy
Optimizing your operating model
Increasingly pressurized
The wealth management market
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• Banks prioritizing wealth LOB
• Intensive focus on client experiences
• More consistent service segmentation/product bundles
• Link financial plans to outcomes• LOBs must do more with less…
Investor needs change• Experience hungry
• Tech-and finance savvy
• Price conscious
• Risk averse
• Diverse…
Financial constraints• Low interest rates
• Wealth % as of bank revenues
• Organic vs. M&A ROIs
• Price pressure
Wealth transfer• $30T in play
Regulatory change• AML, DOL
• Cyber security
• Regulatory –
fragmentation/convergence?
CompetitionMaturity and intensity•
Rise of Fintech•
At scale consolidation•
Workforce change • Aging, shrinking
• Not diverse
wealth-reports
Strategic realignment, tactical reorganizations
Vertical and functional integration
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Growth and productivity requires
Two major changes
Organizational realignment, breaking down silos to better serve customers
Redefinition of the operating and technology model
Technology and data management becoming the #1 enabler of change
A more client-focused (vs. channel focused)
sales orientation
Consistent but competitively
differentiated client experiences
More operating capacity in the front,
middle and back offices
Prospecting, planning and client service Investment and portfolio management
Operations
Wealth CEOs now redefining operating models to build unified organizations –
leveraging platform chasses to facilitate change
wealth-reports
Wealth operating model strategies
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2004
Alternates
2017
Composites
wealth-reports
Principal enablers –talent, organizations,
technology
Superior product, cross-selling and
enterprise integration
Risk management and superior
service
Productivity –core focus + non-core outsourcing
Client experience and innovation
Scalability through M&A
Efficiency –shared services
and prudent financial
management
Transformation of client and user experiences
Wealth platform needs
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Current CX and UX
• Transactional
• Product-oriented
• Benchmark-oriented
• Reactive
• Silo-ed
Target CX and UX
• Process / lifecycle
• Solution-oriented
• Goals-based
• Proactive
• Holistic and integrated
Target StateCurrent State
wealth-reports
Client experience benefits
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Client Servicing Investment, Portfolio Mgmt Operations
Scalability through functional and data integration
Client experience
wealth-reports
Vertical and data integration + one stop procurement, service
Wealth platform needs
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Client
fintech
Planning and Advice• Gradations of bank, third party and
client advice, decision-ing .• Financial planning and PFM • Goals-based reporting
Product manufacturing• Asset, portfolio mgmt and private
banking product fulfillment• Asset and product mgmt• Proprietary and third party solutions
Product distribution• End to end enablement,
administrative and support• Mass affluent, HNW, UHNW and
institutional client
Advisory,
fintech
HNW, institutional support Client, HH data aggregationAccounting book of record
Investment book of recordMulti-trade venue Wealth book of business
Unified book of recordImplementation and execution of advice, product manufacturing and product distribution through an end-to-end systemic workflow,
with data integration and exception-based processing
Multi-venuetrade tools
Trading and transacting Custody, Product, Portfolio, Trust Accounting
CIF, CTF, banking, cards etc, accounts
Advisory-driven Client-initiated
Trust and agency locations, registrations
Data integration
wealth-reports
Key elements
Wealth platform value creation
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• +5% technology allocation savings
• Target firm currently spends 2.9% - 6.8% of revenue on tech.
• +62% time for client mgmt
• +21% faster growth in AuM
• +114% growth in revenues (bank PMs>$100M)
• 49% less time on operational processes
• Biggest gains in auto-account opening +80% faster time to revenue
Bank wealth value creation can be sub-divided into different classes
Rationalization of duplicative technologies, workflows, data sets and
vendors
Efficiency and productivity gains due to process, workflow and data
standardization
Reduced reputational, operational, regulatory and compliance risks and
cost
Value estimates
• +3% operational risk reduction (ignores potential resource re-allocation)
CTO gains Front office gains Middle-, Back office gains
Data integrity
Exception based
processes
Productivity
greater efficiency ($)
Capacity enhanced client experiences
*Sources: FIS, Envestnet, Wise Gateway, Aite, SEI, Deloitte, IBM Pega
wealth-reports
Agile planning
The importance of target model planning
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StrategyDemand for change
Choices
Implementation and execution
Target operating model
Differentiation +33%
Innovation +34%
Transformation / agility +29%
Implementation certainty / operational
efficiency +31%
“Executives who focus on planning realize
2.5 times greater impact for the same
project speed”CEB Building a Digital Foundation for Wealth Management, November 2016
wealth-reports
Capabilities inform target state
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Capabilities fulfillment informs target operating models– and therefore competitive positioning, differentiation
Front to
back client
experiences
Workflow
automation,
outsourcing
End-to-end
surveillance
Straight
through
processing
Singular UI
with roles-
based
dashboards
Client,
household
centricity –
360 ̊ views
Data
integrity,
consistency
wealth-reports
FIS Wealth Platform
Unifying core business capabilities in a single user experience
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Wealth
Accounting &
Custody
Trading & Cash
Management
Portfolio
Management
Financial
Planning
Customer
Relationship
Management
Increased user efficiency
through unified best-in-class
product offerings
Common Integration Layer for Supporting 3rd Party Features
One Vendor | One Contract | One Relationship Manager | One Service Team
WEALTH
WEALTH
Extending platform with key features and revenue-enhancing solutions
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INDUSTRYSupport regulatory and industry changes
FDIC Insured sweep options
Department of Labor (DOL)
EFFICIENCYFront office report writer
Data warehouse capabilities
Real-time integration
STRATEGICSalesfroce.com integration
Deeper banking integrations
Digital transformation through desktop widgets
Aggregated financial data
Unified Application
Components and
Dashboard
HTML5 Technology
with Mobile
Enablement
Data, Analytics and
Reporting
Seamless
Integration with
3rd party
partner
Empowering users with dynamic web and mobile experiences
WEALTH
Open Discussion
Thank You