Final presentation
-
Upload
andre-thelwell -
Category
Services
-
view
170 -
download
0
description
Transcript of Final presentation
![Page 1: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/1.jpg)
![Page 2: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/2.jpg)
What is Service Design?
![Page 3: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/3.jpg)
System
Method Values
Strategies
Homeless Agencies
![Page 4: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/4.jpg)
INDEPENDENT
COORDINATE
COOPERATE
COLLABORATE
INTEGRATE
Working Together Continuum
![Page 5: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/5.jpg)
"Only three things happen naturally in organizations: friction, confusion, and under-performance.
Everything else requires leadership."
![Page 6: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/6.jpg)
Stakeholders
• Homeless Individual • CSAH• Churches• HOPE House• SAFE House• Union Mission• The Salvation Army• Inner City Night Shelter• Savannah Baptist Center• etc.
• Hospitals/Clinics• Behavioral Health Services• Chatham County Municipal Courts• Development Services Department• Substance Abuse Rehabilitation Agencies• Chatham Savannah Police Department• Downtown Neighborhood Association• Department of Housing & Urban Development• Department of Health & Human Services• Department of U.S. Veteran Affairs• etc.
Beneficiary Primary Secondary
![Page 7: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/7.jpg)
Service Package
Enhancing Services• Long-Term Stability • Job Placement• Permanent Housing• Educational programs• Long-term support network• Family Reconnection
Supporting Services• Counseling• Life-Skill Development• Job Training Programs• Transportation• Transitional Housing• Case Managers
Core Services• Food Security• Emergency Shelter• Health Services• Safety
![Page 8: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/8.jpg)
In a 2013 census, there were 5,120 homeless people living in Savannah, GA.
Statistics provided by the Chatham-Savannah Authority for the Homeless
69%African American
28%White
1%Hispanic
2%Other
Race Adult
Adult
Youth
Youth
62% Male
38% Female
![Page 9: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/9.jpg)
Challenges
• lack of public awareness & support• limited human resources• wide variety of needs• stagnant federal funding• short-term solutions• medical centers provide limited services
![Page 10: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/10.jpg)
Discover Define Develop Deliver
Beginning Midterm Final
Co-Creation & Design Methods
![Page 11: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/11.jpg)
DISCOVER
• Received feedback on our initial research• Discovered new insights and facts about the
Homeless Community• Became more aware of the issue
![Page 12: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/12.jpg)
DEFINE
• Defined the demographic in Savannah• Addressed issues within the Savannah Community• Framed problems
![Page 13: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/13.jpg)
DEVELOP
• Collaborated ideation• Rated value through NUF test• Developed ideas & concepts pertaining to the
framed problems
![Page 14: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/14.jpg)
DELIVERWhat purpose do these concepts serve?How do these concepts work together?
What problems do these concepts hope to solve?How will these concepts add value to your organization?
![Page 15: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/15.jpg)
INTERACTIVE KIOSK
![Page 16: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/16.jpg)
ProblemMany homeless people are not aware of the resources available to them.
SolutionUtilize technology to reach out to homeless people in need of services.
Interactive Kiosk
Free & Easy, EducationalEducate the homeless on available resources with real-time services in Savannah.
Risk-Freerisk free, casual, and un-judgmental opportunity to seek aid
Self-Sufficient Fundingadvertised and funded by integrated public advertisements to the general public and homeless
Benefits
![Page 17: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/17.jpg)
![Page 18: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/18.jpg)
![Page 19: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/19.jpg)
IDENTIFICATION SYSTEM
![Page 20: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/20.jpg)
Identification System
ProblemThere is no method for quickly verifying whether an individual is actually homeless.
SolutionMakes identification and verification easy, fast, and simple.
Connected to Transportationgeneral accessibility for involved organizations for better communication and planning
Minimizes PaperworkStores the homeless person’s information on the device so that they do not have to fill out repetetive paperwork.
Benefits
![Page 21: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/21.jpg)
Identification System How it Works
Arrive at Homeless AuthorityGet assigned a caseworker
Confidence BoosterSupport System, Success Stories, Mentor, etc.
Rehabilitation ProcessTreating Illnesses, Therapy, Job Search, etc.
Use Wristband/ID for ServicesTransportation, Food, Housing, etc.
Basic AssessmentName, DOB, Race, Gender, etc.
Skills AssessmentReading, Writing, Construction etc.
Photo TakenWhen feeling confident
Receive Preliminary AidHealthcare, Shelter, Hygiene etc.
Receive Wristband or IDEncoded with data
![Page 22: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/22.jpg)
ID CardPresent Concept
AffordableEasy to Understand
Stays attached / Not easily lostIntegrate with society (wearable electronics)
WristbandNear-Future Concept
![Page 23: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/23.jpg)
Bus
Can be activated or deactivated by the Homeless Authority.
Bike Share
ID or Bracelet would function as temporary free pass for:
![Page 24: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/24.jpg)
Bike Share
![Page 25: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/25.jpg)
ALTERNATIVE DATABASE
![Page 26: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/26.jpg)
InterconnectedAccessibility for involved organizations for better communication and planning
Important Record BackupsElectronic backup of documentations for both homeless clients and organizations to aid any registration process
Concrete Data quantitative data to support future decision making & accurate statistics for government documentation
Holistic ViewpointInstant reference to background and nature of a homeless client with possibly experience or skills
Alternative Database
ProblemHMIS requires an annual fee and extensive paperwork required by the Federal Government.
SolutionDesign a universally accessible database to benefit all service providers.
Benefits
![Page 27: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/27.jpg)
![Page 28: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/28.jpg)
![Page 29: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/29.jpg)
![Page 30: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/30.jpg)
One day, as Nick is hanging at the bus stop, he notices a woman using an interface to get to a location
Nick then tries the interface and sees he can get directions to get free food at the food truck.
![Page 31: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/31.jpg)
Once he arrives to the food truck, the volunteer informs him that he can get free food only bygoing to the homeless authority �rst to be in the database and recieve a propper ID.
At the Homeless Authority, Nick talks to a counselor and recieves a RFID bracelet that will serve as an ID and give him access to all services for homeless including food, clothes, transportation etc.
![Page 32: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/32.jpg)
HOUSING FIRST INITIATIVE
![Page 33: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/33.jpg)
• Provide a foundation for achieving self-sufficiency• Grants mental stability for homeless individual• Gives the homeless person an opportunity to regain their sense of normalcy• Creates a centralized location to access resources and services• Saves substantial money for tax payers
ProblemMany individuals relapse into homelessness once they leave the shelters.
SolutionProvide long-term support by housing individuals first, then assess their specific needs.
Housing First Initiative
Benefits
![Page 34: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/34.jpg)
Phase 1 Phase 3Phase 2 Phase 4
?
Convince and raise awareness of homelessness in Savannah
Raise funding through Savannah’s community culture
• Public Campaigns: Focusing on false perception of the homeless
• Benefit concert/ festival• Kickstarter fundings• Biking Charity• Pub crawl charity event
• Habitat for Humanity & Homeless
• SCAD Building Arts & Service Design collaboration for smaller scale housing first plan
Implement small model to show effectiveness of housing first plan
Housing First Initiative
Build Savannah into a bigger homelessness model
Ideal: Homeless with Homes Realistic Implementation
![Page 35: Final presentation](https://reader033.fdocuments.us/reader033/viewer/2022051512/54517c8baf795902348b9456/html5/thumbnails/35.jpg)
THANK YOU!