Final DRAFT 2014 MH CSP Employment Survey Brief is ... · Final DRAFT 2014 MH CSP Employment Survey...

Final DRAFT 2014 MH CSP Employment Survey Brief is Produced by the Paul V. Sherlock Center of 16 www.rioutcomesurveys.info on Disabilities at RI College in collaboration with the RI Council of Community Mental Health Organizations

http://www.rioutcomesurveys.info/

Final DRAFT 2014 MH CSP Employment Survey Brief is Produced by the Paul V. Sherlock Center www.rioutcomesurveys.info of 16 on Disabilities at RI College in collaboration with the RI Council of Community Mental Health Organizations

ACKNOWLEDGEMENTS

Many individuals contributed to the implementation of the 2014 RI Statewide MH CSP Employment Survey which resulted in this Brief. The authors of this report would like to acknowledge the following:

With sincere appreciation to members of RI Council of Community Mental Health Organizations, CSS Committee, for their commitment to measuring outcomes and continued support for this survey.

With special thanks to the MH Supported Employment Council for providing feedback related to survey questions and the survey data collection process.

This survey could not have happened without the coordination support of individual agency survey liaisons. Thank you, Thank you, Thank you!

East Bay Center, Inc., Emily Matthews Fellowship Health Resources Inc., Amanda Connolly Johnston - Gateway Healthcare, Toni Quinn Newport County Community Mental Health Center, Tyler Wilkinson NRI Community Services Deborah Bent Pawtucket - Gateway Healthcare, Mike Braet South Shore - Gateway Healthcare, Melissa Nott The Kent Center, Joseph Bunnewith The Providence Center, Melissa Rossi

AUTHORS

The survey was coordinated, and the report was authored, by the Paul V. Sherlock Center on Disabilities at Rhode Island College with contributions from:

Anthony Antosh, Ph.D., Director; Mary Anne Pallack, M.A., Associate Director; Vicki Ferrara, M.A,. Coordinator, Access to Integrated Employment and Survey Coordinator; and Paul G. LaCava, Ph.D., Associate Professor, RI College

With special appreciation to Bernice Panicci, Data Management Specialist, for administrative support.

Documents related to this survey are available on line at http://www.rioutcomesurveys.info.

If you have questions about this publication, please contact the Sherlock Center at (401) 456-8072 or [email protected].



mailto:[email protected]


2014 RI STATEWIDE Mental Health 2014 CSP Employment Outcomes Survey

Summary Brief www.rioutcomesurveys.info

Table of Contents Executive Summary 4 ................................................................................................................................

Survey History . .4................................................................................................................................................ RI Landscape 4 .................................................................................................................................................... Survey Finding .5 ................................................................................................................................................. National Employment Rate Comparison 6 ............................................................................................................ Summary .6 ........................................................................................................................................................

Introduction 7........................................................................................................................................... Definitions .7...................................................................................................................................................... Factors Influencing Survey Results 7....................................................................................................................

Summary 7 ................................................................................................................................................ Employment Outcomes 8.................................................................................................................................... Demographics .8................................................................................................................................................. Utilization of Office of Rehabilitation Services (ORS) 8......................................................................................... Utilization of Work Incentives Planning Assistance [WIPA] (Social Security Benefits Counseling) 9........................ Employment Indicators 9 ....................................................................................................................................

More Than One Job 9 ................................................................................................................................................... Employment Type 12 .................................................................................................................................................. Hours & Wages 12 ...................................................................................................................................................... Longevity 13................................................................................................................................................................ Retention Support . 14................................................................................................................................................. Employer-Sponsored Benefits 15............................................................................................................................... Transportation 15.......................................................................................................................................................




2014 Rhode Island Statewide Mental Health-Community Support Program Employment Outcome Survey

www.rioutcomesurveys.info

Executive Summary Community integration through employment is recognized as a Recovery outcome for individuals who experience persistent mental illness. Nationally, civil rights law (Olmstead Act, ADA), legislation (Rehab Act, WOIA), and federal and state government programs and policy (SSA Ticket To Work, Medicaid, Employment First) have strengthened laws, increased expectations, and expanded employment-related services. Frustrated by the low employment rate for people with disabilities, national disability advocate organizations have set a goal to double the federal disability employment rate by 2017.

Survey History

The annual collection of statewide Mental Health-Community Support Program (MHCSP) Employment Survey outcome data began in 2009 through collaboration between the Sherlock Center, Rhode Island Council of Community Mental Health Organizations (RICCMHO), Behavioral Health Developmental Disability and Hospitals-Division of Behavioral Health (BHDDH-BH), and Community Support Services (CSS) Directors. It is a point-in-time survey and has been facilitated each spring during a four-week period in May. Since the initial survey, the definition for what “counts” as employment has evolved and influenced survey results over time. The survey is coordinated by the Sherlock Center with feedback from the MH Supported Employment Council with approval from the RICCMHO CSS Directors Committee. The survey is administered at each agency by a survey liaison appointed by the CSS director. Training on how to complete the survey, the definitions and questions, the data collection tool, and methods to enter the on-line data was provided to the agency liaisons and other key personnel by the Sherlock Center. Each liaison organized the data collection process for their respective agency. In 2009, the RI MH CSP employment rate was 12.6% (780). Since then, the definition of employed has become more clear, the MH system has experience several service delivery model changes, and the state experienced a significant recession. Additionally, one organization did not contribute data this year. It is likely that these factors influenced the 2014 MH CSP statewide employment rate of 9.1% (633).1

RI Landscape

Rhode Island has a strong Supported Employment history and has at times been considered a national model for employment services. The system has many structures and policies that are recognized as methods that support quality services. Since 2004 BHDDH has funded a Certified Supported Employment Professional (CSEP) training program, has added regulation addressing vocational staffing ratios, and has implemented services based on Individual Placement and Support (IPS) and other evidence-based practices. In 2013, BHDDH published an Employment First Policy for BH. Motivated by state fiscal deficits, over the past decade the MH system has experienced significant changes to CSP service delivery (Mobile/ACT Teams, to Levels of Care, to present Health Homes). Since the late 80’s State Vocational Rehabilitation program (VR) – Office of Rehabilitation Services (ORS) has funded Supported Employment services, and most MH agencies have provided ORS-funded services. However, with MH community provider staffing changes, some agency’s knowledge of employment service delivery has diminished; and with other influences on program priorities, not all agencies are currently VR-ORS vendors. Lastly, though there has been improvement in the Rhode Island economy, Rhode Island continues to rank as one of the

1 In 2014, one agency did not contribute data to the survey.




highest unemployment rates in the nation. Another factor influencing employment as a priority, though not specific to MH, the state of Rhode Island has signed a consent decree with US Department of Justice (DOJ) related to improving integrated service outcomes in employment and community-based services for individuals with intellectual and developmental disabilities. The scope of the Consent Decree is having a ripple effect on the disability employment delivery system in Rhode Island.

Survey Finding

The 2014 MH CSP employment rate, at 9.1%, had a slight increase in the percentage of people employed compared to 2013. The individual agency employment rates for 2014 varied from a low of 4.29% (2013/3.35%) to a high of 16.27% (2013/ 15.28%). These levels reflect an increase over 2013 levels. Conversely, the number of individuals employed through an individual agency has surprisingly decreased, representing a 2014 agency high of 117 (2013/133) and low of six (6) (2013/8). Only three agencies have increased their total number of individuals employed this year. Though the employment rate continues to be disappointing, there is a bright spot specific to quality indicators such as wages and hours, etc. In 2014, more CSP consumers increased hours worked and earned at or above the minimum wage compared to last year. Diversity of jobs also continues to be a highlight with representation in nineteen (19) Rhode Island industry sectors and with representation in eighty-six (86) occupations. Additionally, participation in for-profit companies continues to grow. Another quality indicator is employer-sponsored benefits. In 2014, there was a 4 percentage point increase in employer-sponsored benefits over the previous year (10.4%/2013, 14.4%/2014). Employment Longevity and Retention support is interesting and an area for further exploration in that annually over 280 individuals (44%) obtained employment in the previous twelve months. That is an approximate average of twenty-three (23) hires monthly. The data demonstrates that individuals receiving CSP services can obtain employment. Job retention seems to be a factor affecting the annual employment rate. Upon review, over the past four years 21 to 31% of jobs are not carried forward annually. There are many other factors that can impact retention. This trend might be influenced by consumer transition out of services. Other factors might include job match, dislike of the position, the need for change, transportation, relapse, or the impact of earnings on entitlement programs. Additionally consumer preference for support style and willingness to disclose their disability to an employer, availability for staff to provide support, consumer approval of employer contact, or the skills and/or time vocational specialists have to provide appropriate support. Further exploration and understanding related to annual hires and longevity would be beneficial. ORS utilization of employed individuals [82 respondents (13%)], though improved, continues to be low, especially when you consider that over 280 consumers reported starting a job this year. This year only twenty (20) individuals (3.2%) received benefits counseling from a certified benefits counselor. As benefits counseling is identified as a factor to improve employment outcomes, further exploration of access to this resource may be warranted.



National Employment Rate Comparison

Unfortunately, limited data exists specific to employment of the national MH CSP population. There is, however, data available specific to disability employment rates through the US Department of Labor, Bureau of Labor statistics. Rhode Island’s CSP employment rate (9%) is significantly below the national employment rate for individuals with disabilities (17%) and below the national employment rate of 62% for the general population.

Summary

Rhode Island has a long history of providing employment services for the MH CSP population and once was a leader in employment practices for people receiving CSP services. A decade of changes in “new service delivery models” has shifted service priorities. Also, agencies report consistent staff shortages. BHDDH policy and regulations address employment as a priority service, and there is a provision for vocational specialist staffing and certification. Additionally, there is collaboration between ORS, BHDDH, and service providers. Employment outcome data is also collected annually. Unfortunately, even with these known best practices in place, the Rhode Island MHCSP employment rate continues to stagnate below 10% and well below the national disability employment rate of 17%.2

2 In 2014 only nine agencies participated.



2014 RI STATEWIDE MH CSP EMPLOYMENT OUTCOME SURVEY SUMMARY www.rioutcomesurveys.info

Introduction

The Sixth Annual MH CSP Employment Survey reflects the period May 4 to May 31, 2014. All survey questions remained the same as in 2013. However, only nine of ten organizations contributed data to the survey.

East Bay Fellowship Health Resources Johnston-Gateway Healthcare Kent Center Newport County Community Health Center

NRI Community Services Pawtucket- Gateway Healthcare Providence Center South Shore Center-Gateway Healthcare

Definitions

EMPLOYED – An individual (CSP consumer) who earns income (cash or check) obtained through a legal activity. The work is done on a consistent basis for a company/agency, or the individual is self-employed. (It is NOT a hobby or chore that receives payment.)

SELF-EMPLOYED – An individual (CSP consumer) who earns income (cash or check) through legal activity as a private contractor, consultant, or has a self-owned business. (It is NOT a hobby or chore that receives payment.)

Factors Influencing Survey Results

The CSP census has decreased slightly this year. BHDDH has introduced an Employment First Policy. ORS has revised SE Vendor expectations and has met with most MH organizations to review. Systems change: The implementation of the Health Home model of service has impacted agencies in different ways.

• •

•

Several agencies report increased staff caseloads due to staff decreases and/or shortages. Several agencies report a decrease in vocational expertise within the organization due to vocational staff turnover. Decreased ORS referrals because of staffing issues and/ or focus on health homes priorities.

Rhode Island’s seasonally adjusted unemployment rate for May 2014 was 8.9%, down 1.7 percentage points from May 2013 as reported by the US DOL. This is an improvement from last year's unemployment rate; However Rhode Island continues to have one of the highest unemployment rates in the nation.

Summary Visit http://www.rioutcomesurveys.info to view the survey questions and other summary data information.





Employment Outcomes

Nine (9) MH Agencies participated in the 2014 survey. The May CSP Census is 7,024. The number of MH CSP consumers working in 2014 is 633 (9.1%). The employment rate continues to be below the 2010 rate of 10.6%. Even so, the 2014 rate is promising in that it is the second consecutive increase in the employment rate. The Bureau of Labor Statistics reports the May 2014 employment rate for people with disabilities as 17% and the employment rate of the general population as 62.4%.

2010 (May) 2011 (May) 2012 (May) 2013 (May) 2014 (May)*3

RI Statewide MHCSP Empl. Rate and Numbered Employed

10.60% (774) 10.4% (758) 8.62% (638) 8.67% (653)

9% (633)

State MH CSP Census 7,304 7,293 7,405 7,534 7024

MH Agency Empl. Rate High/# *1 25.84% 23.33% 19.16% 15.28% (133) 16.27% (117)

MH Agency Empl. Rate Low/# *2 4.99% 4.44% 3.68% 3.35%

(8) 4.29%

(6) National Empl. Rate Disability (BLS) 19.1% 17.8% 18.1% 17.9% 17% National Empl. Rate Gen. pop.(BLS) 63.7% 63.8% 64.1% 63.4% 62.4%

(*1, 2 employment rate % and # employed are comprised of data from 4 different agencies) (*3 in 2014 only 9 MH CSP programs contributed data to the survey.)

The individual agency employment rates for 2014 varied from a low of 4.29% to a high of 16.27%. Of note is that in 2014 both the individual agency employment rate low and high increased from 2013 (see chart above). However, there has been a shift in the number of agencies that are at or above the statewide employment rate. In the 2014 census, only four (4) individual agency employment rates rank above the statewide employment rate (9%) compared to seven (7) agencies in 2013. This leaves five (5) agencies with employment rates ranked below the statewide average. This year only one (1) agency is below a 5% employment rate in 2014 compared to three (3) last year. The data can also be looked at by total number employed; compared to 2013, the total number employed has decreased by 2 (two) individuals [adjusted count – nine agencies reporting in 2014 (633) to the same nine (9) in 2013 (635)]. When we explore range, the agency high for total number employed in 2014 is 117 compared to a low of six (6). This decrease reflects a four-year negative trend. On a positive note, this year three (3) agencies have increased the total number of individuals employed who are receiving CSP services.

Demographics

Employment by gender continued to increase for men who are employed at 52.8% (334) compared to women employed at 47.2% (299). Regarding age, 79% (500) (75%/2013) of respondents fall into the age range of 25 to 54 years old. However, there was a decrease reported for both 24 years old or younger from 2013, 8.4% (55) to 2014, 7.4% (47) and for Adults 55+, 13.6% compared to 16.7% in 2013.

Utilization of Office of Rehabilitation Services (ORS)

Of those individuals employed, 13% (82) report having an open case with ORS. This trend continues to be slightly positive, with two (2) more individuals utilizing ORS services than in 2013, yet continues to be significantly below the 2010 level (127). Of note, over the past two years ORS has revised parts of their fee-for-service structure and reporting requirements for supported and non-supported employment services.



N % obs. N % obs. N % obs. N % obs. N % obs.


7. Within the past 12 months, did the consumer have an OPEN case with ORS?

2010 2011 2012 2013 2014


Yes 127 16.4% 105 13.8% 75 11.7% 80 12.3% 82 13.0%

No 605 78.2% 630 83.0% 544 85.1% 559 85.6% 535 84.5%

Unknown 41 5.3% 22 2.9% 19 3.0% 14 2.1% 15 2.4%

0

630

Utilization of Work Incentives Planning Assistance [WIPA] (Social Security Benefits Counseling)

Again this year there was a decrease in the number of individuals that received benefits counseling from a certified benefits planner. In 2014, only 3.2% (20) employed individuals report receiving benefits planning compared to an initial baseline of 5.9% (38) in 2012. Of note, the Social Security Administration reinstated funding for the WIPA program in 2013. Access to one-on-one benefits counseling remained a fee for service available to clients of ORS.

8a. In the past 12 months, did the consumer meet with a CWIC to learn about how earnings would impact SSI and/orSSDI?

2010 2011 2012 2013 2014

Yes 0 0.0% 0 0.0% 38 5.9% 25 3.8% 20 3.2%

No 0 0.0% 0 0.0% 554 86.7% 601 92.0% 591 93.4%

Unknown 0 0.0% 0 0.0% 46 7.2% 27 4.1% 22 3.5%

8b.

2010 2011 2012

Individual Review

Group Info Session

0 0.0% 0 0.0% 0 0.0%

0 0.0% 0 0.0% 0 0.0%

Type of Social Security Work Incentive Counselling Received (choose all that apply)

2013 2014

18 2.8% 20 3.2%

7 1.1% 0 0.0%

2013 & 2014 Only

Employment Indicators

This year the employment rate for the survey period is 9% for a total of 633 individuals employed in at least one job.

More Than One Job

Specific to individuals working more than one job, there is almost a 50% decrease reported. In 2013, forty-four (44, 6.7%) individuals worked in more than one job compared to twenty-three (23, 3.6%) in 2014.



Diversity in where people work (Industries) and what they do (Occupation/Job) continues to be a highlight in the landscape of what employment represents for the MH CSP employed population. In 2014, respondents continued to be represented in nineteen (19) of twenty (20) Rhode Island Industries. Upon review, more than half [55% (448)] of these individuals are heavily represented in three industries: Accommodation and Food Services (19.9%), Retail Trade (17.9%), and Health Care and Social Assistance (17.2 %). All three of these industries observed increases ranging from 1 to 5 % this year.

10b. Industry

2010 2011 2012 2013 2014


Accommodation and Food Services 166 21.4% 134 17.7% 119 18.6% 97 14.9% 127 20.1%

Administrative and Support and Waste56 7.2% 92 12.1% 61 9.5% 80 12.3% 49 7.7%

Management and Remediation Services

Agriculture Forestry Fishing and Hunting 19 2.5% 36 4.7% 36 5.6% 38 5.8% 18 2.8%

Arts Entertainment and Recreation 28 3.6% 29 3.8% 22 3.4% 21 3.2% 18 2.8%

Construction 46 5.9% 58 7.6% 45 7.0% 56 8.6% 45 7.1%

Educational Services 19 2.5% 11 1.4% 14 2.2% 16 2.5% 17 2.7%

Finance and Insurance 12 1.6% 5 0.7% 1 0.2% 2 0.3% 4 0.6%

Health Care and Social Assistance 99 12.8% 84 11.1% 84 13.1% 89 13.6% 109 17.2%

Information 6 0.8% 5 0.7% 5 0.8% 4 0.6% 4 0.6%

Management of Companies and Enterprises 4 0.5% 7 0.9% 2 0.3% 6 0.9% 5 0.8%

Manufacturing 24 3.1% 20 2.6% 22 3.4% 13 2.0% 26 4.1%

Mining 2 0.3% 1 0.1% 1 0.2% 1 0.2% 0 0.0%

Other Services (Except Public Administration) 97 12.5% 81 10.7% 57 8.9% 82 12.6% 51 8.1%

Professional Scientific and Technical Services 18 2.3% 18 2.4% 7 1.1% 10 1.5% 11 1.7%

Public Administration 9 1.2% 0 0.0% 1 0.2% 1 0.2% 1 0.2%

Real Estate and Rental and Leasing 2 0.3% 1 0.1% 4 0.6% 4 0.6% 2 0.3%

Retail Trade 126 16.3% 128 16.9% 122 19.1% 100 15.3% 113 17.9%

Transportation and Warehousing 34 4.4% 42 5.5% 28 4.4% 22 3.4% 29 4.6%

Utilities 1 0.1% 1 0.1% 3 0.5% 3 0.5% 1 0.2%

Wholesale Trade 3 0.4% 5 0.7% 4 0.6% 8 1.2% 3 0.5%

Total 774 100.0% 759 100.0% 639 100.0% 653 100.0% 633 100.0%

A diversity of occupations continues to be a bright spot this year with eighty-six (86) different job titles reported. Though there is diversity overall, there are ten (10) job titles that represent 46.4% of the total jobs reported in the survey. They include: Cashiers-all industries; Janitors and Cleaners; Office and Administrative Support- all types; Nursing Aides and Orderlies; Construction Worker Laborer including Helpers; Landscaping and Grounds Keeping; Food Preparation & Serving Workers; Maids and Housekeeping Cleaners; Laborer, Freight and Stock and Material Movers; and Health Care Support Worker–all others.



No. % cit.

10. Job Title

[Year] In "2014"2014 Only

Cashiers all Industries

Janitors and Cleaners

Office and Administrative Support All types

Nursing Aide Orderlies and Attendants CNA

Construction Worker Laborer or Helper

Landscaping Grounds Keeping Worker

Food Preparation and Serving Worker

Maids and Housekeeping Cleaners

Laborers and Freight Stock and Material Movers

Health Care Support Workers All Other

Sales Person All Types

Food Preparation Workers Non Serving

Dishwasher

Stock Clerks Stockroom Warehouse Storage

Cooks Chef Baker

Maintenance and Repair Workers

Driver Light or Delivery Service

Delivery All Types

Child Care Workers

Stock Clerks Sales Floor

Waiters and Waitresses

Counter Attendant Cafeteria Food Concession and Coffee Shop

Home Health Aide

Production Packagers Hand Assembly

Hairdressers Cosmetologists and Assistants

Customer Service Representative

Construction Carpentry

Refuse and Recyclable Material Collector

MH Counselor Case Manager

Laundry Dry Cleaning Worker

Social Worker All Types

Painters Assistants Helpers

Bookkeeping Accounting Audit Clerk

Security Guard

Automotive Technicians

Peer Support Professional

Animal Caretakers

Antique Dealer

Entertainers Performers Sports and Related Worker All Other

Artist Crafts

Computer and Information Systems Manager

Data Entry Keyer

Dining Room and Cafeteria Attendants

Engineer

Pharmacy Technician

60

31

30

28

26

25

25

24

21

18

18

17

17

16

15

14

14

13

12

10

10

10

8

8

8

7

7

7

6

6

5

5

4

4

4

4

4

3

3

3

3

3

3

3

3

9.7

5.0

4.8

4.5

4.2

4.0

4.0

3.9

3.4

2.9

2.9

2.7

2.7

2.6

2.4

2.3

2.3

2.1

1.9

1.6

1.6

1.6

1.3

1.3

1.3

1.1

1.1

1.1

1.0

1.0

0.8

0.8

0.6

0.6

0.6

0.6

0.6

0.5

0.5

0.5

0.5

0.5

0.5

0.5

0.5

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

Cont. next column 55 8.9%

10. Job Title

[Year] In "2014"

No. % cit.

Supervisor Director Management 2 0.3%

Dancer 2 0.3%

Bus Monitor Aide 2 0.3%

Tailors Dressmakers Custom Sewers 2 0.3%

Restroom Attendant 2 0.3%

Librarian 2 0.3%

Order Filler 2 0.3%

Hosts and Hostesses 2 0.3%

House Sitter 2 0.3%

Artist fine art multimedia graphic design 2 0.3%

Attendant Service Station 2 0.3%

Teacher Education All Types 2 0.3%

Teacher Assistant 2 0.3%

Animal Groomer 2 0.3%

Veterinary Technician 1 0.2%

Welders Cutters and Welder Fitter 1 0.2%

Musician Entertainer DJ All types 1 0.2%

Nurse Licensed Practical and Registered 1 0.2%

Nursery Workers greenhouse retail 1 0.2%

Teacher Instructor Self Improvement 1 0.2%

Taxi Driver and Chauffeur 1 0.2%

Tour Guide 1 0.2%

Parking Lot Attendant Valet 1 0.2%

Personal Care Attendant 1 0.2%

Meter Reader 1 0.2%

Bus Driver 1 0.2%

Barber 1 0.2%

Communications Equipment Operators All types 1 0.2%

Chemical Technician 1 0.2%

Amusement and Recreation Attendant 1 0.2%

Activity Aide Recreation Workers 1 0.2%

Automotive Glass Installers and Repairers 1 0.2%

Automotive Cleaners of Vehicles Equipment 1 0.2%

Lighting Technician 1 0.2%

Library Assistant 1 0.2%

Medical Assistant 1 0.2%

Machine Repairers Office Equipment 1 0.2%

Farm worker 1 0.2%

Cosmetology Hairstylist Assistant 1 0.2%

Funeral Assistant 1 0.2%

Fitness Trainers and Aerobics Instructor 1 0.2%

2014 Only

... 565 91.1%



Employment Type

The rank order for types of employment changed slightly in 2014 with self-employment moving from second to third position. Only two sectors report increases this year. Surprisingly, For-profit employment (72.8%) experienced over a 10 percentage point increase from last year followed by Government (3.5%). Conversely, decreases are reported in Self-employment, Non-profit Employment, Community Mental Health Agency, and Company with Mission to Hire.


10c. Indicate the type of employer the individual is paid by? (choose all that apply)

2010 2011 2012 2013 2014

For-Profit 447 57.8% 467 61.5% 386 60.4% 406 62.2% 461 72.8%

Self-Employed 114 14.7% 138 18.2% 103 16.1% 109 16.7% 54 8.5%

Non-Profit 104 13.4% 79 10.4% 71 11.1% 81 12.4% 66 10.4%

Mission to Hire 35 4.5% 21 2.8% 45 7.0% 31 4.7% 27 4.3%

Government Agency 29 3.7% 32 4.2% 24 3.8% 14 2.1% 22 3.5%

Community Mental Health Agency 43 5.6% 21 2.8% 9 1.4% 12 1.8% 3 0.5%

0

200

400

467

Once again, this year a positive trend is reported, as the percentage of the number of hours works as well as the number of individuals earning above minimum wage has increased. In the 2014 survey, 18.8% (119) of the respondents report that they are working full time (35+ hours). This is an increase compared to 2013, from 105 individuals (16.1%). The 2014 respondents also report that 81% (514) are employed in part-time positions (34 hours or less), with a significant decrease of respondents reporting that they work ten (10) hours or less each week of 16.9% (107) compared to 2013 rate of 27.3% (178).

Hours & Wages

10d. How many hours did consumer work per week?


2010 2011 2012 2013 2014

1-10 hrs

11-20 hrs

21-34 hrs

35+ hrs

211 27.3% 189 24.9% 187 29.3% 178 27.3% 107 16.9%

267 34.5% 286 37.7% 231 36.2% 252 38.6% 249 39.3%

155 20.0% 163 21.5% 126 19.7% 118 18.1% 158 25.0%

139 18.0% 120 15.8% 94 14.7% 105 16.1% 119 18.8%

0

100

200

286



Wages showed improvement compared to 2013 levels. Approximately 95.6% of the respondents report that they receive wages at or above the minimum wage, a two (2) percentage point increase from last year. Below minimum wage employment reported an almost 50% decrease from 8.7% in 2013, to 4.4% in 2014. In addition, there was an increase in the percentage of individuals receiving payment by check, 76% in 2014 compared to 69% in 2013, while less than a quarter (24%/152) continue to receive wage payments in cash.

10f. What was the consumer's hourly wage?

2010 2011 2012 2013 2014


Above minimum 421 54.4% 419 55.2% 357 55.9% 340 52.1% 370 58.5%

Minimum 290 37.5% 271 35.7% 222 34.7% 256 39.2% 235 37.1%

Below minimum 62 8.0% 68 9.0% 59 9.2% 57 8.7% 28 4.4%

0

100

200

300

421

Longevity

Respondents reported a slight increase in employment longevity this year for those working one year or more, with 353 (55.7%) compared to 2013, 344 (52.6%). However, upon further analysis, gains occurred in employment one year to less than three years in length, with decreases reported for three to five years +. In 2014, fewer individuals report working less than twelve (12) months (44.3%/ 280), of which 7.3% (46) individuals report starting their position during the reporting period. The average number of respondents newly employed (working less than twelve months) is approximately twenty-three (23) hires per month.



Retention Support

Some level of support, on and/or off-site, is offered in their employment positions to a total of 62.4% (396) of the respondents (unduplicated count). This is a slight decrease in job support provided to individuals compared to last year (64%). Some level of on-site support is received by less than 10% (62) of respondents. Compared to 2013, the amount of on-site support provided has decreased in all areas, with daily and monthly support reporting a 45% decrease. One might wonder if this decrease in support is a sign of individual worksite independence, an individual’s preference, a lack of staff resources, or some other factor.

10ha. What was the type/frequency of on-site agency staff support received?

2010 2011 2012 2013 2014


None 612 79.1% 596 78.5% 518 81.1% 550 84.2% 571 90.2%

Daily 69 8.9% 87 11.5% 64 10.0% 45 6.9% 23 3.6%

Weekly 55 7.1% 25 3.3% 25 3.9% 14 2.1% 13 2.1%

Monthly 36 4.7% 50 6.6% 31 4.9% 44 6.7% 26 4.1%

Comparatively, significantly more individuals, 61.1% (387), receive off-site support. Monthly support is provided to approximately 46.6% (295) of respondents, followed by 14.5% (92) receiving weekly off-site support. This year zero (0) respondents received daily support during the reporting period.

10hb. What was the type and frequency of off-site agency staff support you received? 2012 - 2014 Only

2010 2011 2012 2013 2014


None 0 0.0% 0 0.0% 264 41.3% 265 40.6% 246 38.9%

Daily 0 0.0% 0 0.0% 17 2.7% 4 0.6% 0 0.0%

Weekly 0 0.0% 0 0.0% 116 18.2% 89 13.6% 92 14.5%

Monthly 0 0.0% 0 0.0% 241 37.7% 295 45.2% 295 46.6%

Interestingly, Employer retention support is provided to a small percentage of employers (either in person, by phone, or by email) for 75 (11.8%) respondents (unduplicated count). This increase of employer-provided supports compared to 2013, however, is a significant reduction in employer support compared to 2012 employer support levels of 25% (159 unduplicated).

10hc. What was the type of employer consultation you received? 2012 - 2014 Only

2010 2011 2012 2013 2014


None 0 0.0% 0 0.0% 476 74.5% 587 89.9% 558 88.2%

Face to Face 0 0.0% 0 0.0% 143 22.4% 62 9.5% 65 10.3%

Phone or Email 0 0.0% 0 0.0% 59 9.2% 25 3.8% 19 3.0%



Employer-Sponsored Benefits

Another highlight of the survey is the increase in Employer-Sponsored Benefits received by respondents. A total of 14.8% (94) of respondents report receiving at least one employer-sponsored benefit compared to 10% in 2013. Related to time off, the most frequent benefit received is Vacation (12.8%), followed by Sick Leave (11.2%) and then Personal Days (8.8%). Employer-Sponsored Health Insurance is received by 7.4% of individuals, with approximately 3% participating in a Retirement Contribution Plan.


10jb. Which benefits are you receiving? (choose all that apply)

2010 2011 2012 2013 2014

Vacation Days 0 0.0% 0 0.0% 0 0.0% 54 8.3% 81 12.8%

Sick Leave 0 0.0% 0 0.0% 0 0.0% 51 7.8% 71 11.2%

Personal Days 0 0.0% 0 0.0% 0 0.0% 40 6.1% 56 8.8%

Health Insurance 0 0.0% 0 0.0% 0 0.0% 41 6.3% 47 7.4%

Retirement Contribution 0 0.0% 0 0.0% 0 0.0% 15 2.3% 20 3.2%

2013 & 2014 Only

Transportation

Respondents report using a variety of transportation methods to get to work, the most frequent method to get to work 71% (451) being on Own (drives car, walks, etc.). Next, 18.5% (117) of the respondents use Public transportation (RIPTA/RIDE); With less than 10% using other forms of transportation, including 6.4% (40) using a Family Member/ Coworker, with only .08% (5) of the respondents using agency staff. Only 1.6% (10) report working from home and requiring no transportation.

10i. What is the primary means of transportation to work? N = 633 2013/14 Question Optional

2010 2011 2012 2013 2014


RIDE Bus (ADA PARA Transit) 16 2.1% 10 1.3% 11 1.7% 6 0.9% 3 0.5%

Agency Staff 23 3.0% 17 2.2% 15 2.3% 12 1.8% 5 0.8%

Co-worker/Carpool 23 3.0% 27 3.6% 9 1.4% 11 1.7% 13 2.1%

Family Member 33 4.3% 40 5.3% 32 5.0% 42 6.4% 27 4.3%

On Own 536 69.3% 516 68.0% 456 71.4% 429 65.7% 451 71.2%

Private Ambulance 3 0.4% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

Public Bus (RIPTA) 123 15.9% 122 16.1% 100 15.6% 107 16.4% 117 18.5%

Taxi 1 0.1% 0 0.0% 1 0.2% 1 0.2% 0 0.0%

Transportation N/A 0 0.0% 5 0.7% 14 2.2% 14 2.1% 10 1.6%

Other 15 1.9% 21 2.8% 0 0.0% 0 0.0% 0 0.0%


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