Platform Agnostic Deployment & ManagementWindows/Mac/iOS

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Windows and MacFileWave allows administrators to deploy and manage: • IndividualfilessuchasPDF,Word,ExcelandPowerpoint documents,andanyotherfilesyouwouldliketodeploy. • Applications • Asystem-basedselfservicekiosk • Softwareupdates/patchmanagement • Alltheinventorydetailsfordevicesthroughoutyourorganization.

iOS MDMFromtheintuitiveFileWaveinterface,youwillalsobeabletomanageiOSdevices,alongsideyourWindowsandMacclients.ProfilesandapplicationsmaybedeployedandyoucaneasilyaccessInventoryinformationforiOSdevices.

Managing at the File LevelBymanagingclientsoftwareandotherdeploymentsatthefilelevel,FileWaveallowsyoutomakechangestoanyfilepost-deployment,resumeinterrupteddeploymentsandrevertbacktoapreviousversionofsoftwareshouldtheneedarise.Changestodeploymentscanbemadequicklyandeasily.WithFileWave,simplyedit,addorremoveanyfilethatyouneedto,atanytime.Imaginehowpowerfulthiscapabilityis.Onlythefilesyoumodifiedwillbepulleddownbyyourclientsystemsandthechangeswillbeavailabletoyourend-users,minutesafteryouhavemadethem.

Platform AgnosticFileWave’sinfrastructurerequirementsaredesignedtoworkwiththetoolsyouusetoday.FromaWindowsorMacadmininterface,youcanmanageaLinux,WindowsorMacservertocontroldeploymentstoyourMac,WindowsandiOSdevices.

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Contents File Level Deployment and ManagementBy managing deployments at thefilelevel,youcanquicklymodify,add,orremoveanyfilewithinanyinstallationatanytime,evenpost-deployment.Onlythefilesthatyouhavemodifiedwillbeseenandpulleddownbyyourclients.

Cross Platform Client ManagementManageyourWindowsandMacclientsaswellasyouriOSdevices,fromanativeWindowsorMacadminapplication,usingyourchoiceofaLinux,MacorWindowsserver.

Kiosk / Self ServiceFileWaveKioskprovidesuserswithasystem-specificportalwheretheycaneasilyaccessmaterialrelevanttotheirrolewithinyourorganization.(e.g.applications,documentsandothercontent)

Software UpdateFileWave allows you to manage and automate Windows and Macsoftwareupdatesforyourusers.

Inventory/ReportingFileWave’sintelligentclientprovidescomprehensivesoftwareandhardwaredetails,givingyoutheinformationyourequireatthemomentyouneedit.Createreportsbyselectingthecriteriayouneed.View results immediately or deliverthematascheduledinterval.

TCOItischallengingtoputavalueonthecostofasoftwaredeployment.Weexplorethecostsassociatedwithadeploymentinthissection.

iOS MDMFileWave’sMobileDeviceManagement(MDM)integration allows you to enroll andmanageyouriOSdeviceswithinthesameinterfaceyouuse to manage your Windows andMacclients.Administratorsmay distribute and manage profiles,createinventoryqueriesofiOSdevicesand prompt users to install applicationsormakethemavailableviatheiOSAppPortal.

Forthepast20years,FileWavehashelpedITadministratorsdeployatthefilelevel,allowingthemtoeasilymodifyindividualfilesonclientsystemsatanytime,resumeinterrupteddeploymentswheretheyleftoffandevendistributecontent,suchasdocuments,presentationsandothermaterialstousers.ManagingwithFileWavemeansthatyourend-usershaveaccesstotheresourceswhentheyneedit,bydownloadingfilesthroughaself-serviceKiosk.Ensuringthatend-usersarenotinterruptedduringthesedeploymentsmayseemimpossible,notwithFileWave.

Whetheryouaremanaging50systemsormorethan50,000,FileWavecandeploynotonlyPKGsandMSIs,butalsohastheuniqueabilityofdeployingthefilesthatmakeupanyapplicationorothercontent.

Occasionally,deploymentsdonotgoasexpected.Imagesthatyouthoughtwerereadytodeployhavelastminuteadditionsorcontainitemsthatyouwouldliketomodify.FileWavemakesthesechallenges

easytoresolvebyallowingyoutochangeanyofthefileswithinadeployment,suchasanapplication.Youareabletoresolveissuesmuchmorequicklyforyourend-usersbecauseonlythefilesyoumodifywillbeseenandpulleddownbyclientsystems.

How does FileWave work?FileWavemanagesdeploymentsatthefilelevelbyusingFilesets,whichconsistsofallthefilesthatcompriseanapplicationorotherdeployment.Bymanagingdeploymentsatthefilelevel,Filesetsallowanadministratortoeasilyandquicklymanage,modifyordeleteanyfile,atanytime.Ifsoftwarehasbeendeployedandaproblemisfound,anadministratorcansimplymodifythefilesnecessarytofixtheproblem.Theclientsystemwillonlypulldownthechangedfiles,reducingnetworktrafficandallowingyoutoresolveissueswithinminutes.

•Self-healing -FileWavehasthecapabilitytoself-healorautomatically repairfilesthroughoutyourenterprisethathavebeenmodified,corruptedor deletedbyauser,systemorviruswithoutanyinterruptiontotheenduseror yourITteam.Every24hoursoruponreboot,theFileWaveclientperforms averification.Thisensuresthatfilesremainunchangedunlessyou,the administrator,allowuserstomodifyspecificfiles.Ahelpdeskcanforcea verificationwhenaclientcallstoreportafault,ensuringthatthesystemis runninginaBAU(businessasusual)state.

• Resuming interrupted deployments -Intoday’smobilesociety,itisnot uncommonfordeploymentstobeinterruptedthroughlossofpower,network disruptionsorlaptoplidsbeingclosed.Whenyoudeployatthefilelevel,the intelligentFileWaveclientwillsimplyresumeinterrupteddeploymentswhere theyleftoffwhenthesystembecomesavailableagain.

•Rollback- Whenupdatesornewversionsofsoftwarecauseunforeseen problems,theFileWaverollbackfeatureallowsanadministratortorevertthe softwareonanyorallsystemstothepreviousversioninjustafewminutes. 4

File Level Deployment and Management

The FileWaveAdvantage

Inalmostallorganizations,crossplatformsupportishighlydesired,andoften,arequirement.FileWavehasbeendevelopedasaplatformagnosticmanagementtooltosupportyourexistingenvironment.TheFileWaveservermaybeinstalledonyourchoiceofoperatingsystem,Mac,WindowsorLinux,andtheadminapplicationcanberunoneitheraWindowsorMacclientOS.FileWaveboostersserveaslocalrepositoriesthatallowyoutosignificantlyreducethewideareanetworktrafficinvolvedwithdeployments.ImaginemanagingallofyourWindows,MacandiOSdevicesinasingle,nativeadminapplication.WithFileWave,youcandoitwithinasinglewindow.

FileWaveallowsyoutohavetheabilitytoautomaticallyfindanddeploysystemupdatesforbothMacandWindowsclients.Theclientswillautomaticallyreporttotheserverwhichupdatestheyneed.AnadministratormaythencreateFilesetsfromtheupdatesanddeploythemtoclientswhoarerequestingtheupdate.AnadministratormaymanuallyassociateupdatesfromtheUpdatesNotificationasneededorautomatetheprocess.

Ifyouneedtodeployanupdatequickly,youcaninstructFileWavetoautomaticallydeploytheupdatetoallrequestingclients.WhenclientsthatneedtheupdatecheckinwiththeFileWaveServer,theupdatewillbegintodownloadimmediately.

Multi-Platform,Single Solution

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Software Update

Platform Agnostic Deployment and Management

Clients Windows,Mac,iOS

Booster Windows,Mac,Linux

Supported Platforms:

Server Windows,Mac,Linux

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FileWaveKioskgivesadministratorsamethodtoprovideuserseasyaccesstooptionaldeployments(applications,documentsandotherresources)atthemomenttheyneedthem.Inmostorganizations,thereareanumberofrequiredapplicationsandresources.Otherjob-specificcontentisavailableviaoptionaldownloads.Thisoptionalmaterialisaccessedbytheuserinanumberofdifferentways.Applications,softwarepatchesandotherITrelateditemsarefoundinonelocation,job-specificcontentisdistributedacrossmanywebsitesandservers,HumanResourcesmaterialsarefoundinotherlocationsandthelistcontinues.Havingtherelevantmaterialavailableforyouruserstoquicklyandeasilyaccessischallenging.

FileWaveKioskallowsyoutoprovideaself-serviceportalforyourend-users.TheKioskissystemspecific,soindividualsonlyseetheapplications,documentsandothercontentthatyouhavemadeavailabletotheirsystemasanoptionaldownload.Youcanquicklydraganddropadocument,application,spreadsheet,presentationorothermaterialtoclients,selecttheKioskflaganditwillbemadeavailabletotheselectedusers.TheKioskwillbeupdatedanytimeyouassociatenewKioskmaterialorapplicationstothatsystem.

Whileotherself-servicesolutionsrelyoninstallers,whichneedtorestartifadisruptionoccurs,FileWave’suniquefileleveldeploymentandmanagementisresilienttobothnetworkconnectivityandpowerdisruptions.Ifthedeploymentofanapplicationoranyothercontentisinterrupted,FileWavewillsimplyresumewhereitleftoffwhentheclientbecomesavailableagain.

End-user Kiosk

FileWave Kiosk is completely brandable by inserting your company’s logo and text.

FileWave’sInventorysoftwareprovidesyouradministratorswithaneasywaytokeeptrackofinstalledhardwareandsoftware.Itprovidesdetailsabouttheoperatingsystem,softwareversions,securitypackages,hardwarecomponents,andnetworksettingsoneachclient(Mac/Windows/iOS).Inventorycancreatereportsdetailingapplicationusageandclientsystemusage.

Whetheryouarepreparingforanaudit,repurposinghardwareandsoftwarethatisnotbeingfullyutilized,planningasystemreplacementscheduleorensuringthatsoftwareislicensedproperly,FileWave Inventory ensures thatyoucanquicklyaccesstheinformationyouneed.ReportsofyourInventoryqueriescanbescheduledandtheresultsmaybeemailedoutineither.xlsor.csvformats.

FileWaveInventoryalsoallowsyoutoschedulescansofyournetworktodiscoverdevicesthatdonotcurrentlyhavetheInventoryclientinstalled.Eventhoughyoudonothavetheclientonthesesystems,youarestillabletogetessentialinformationaboutthesystem.OtherusesofFileWaveInventoryincludesoftwareusage,licenseandlifecyclemanagement.

Organizationsspendagreatdealoftimedeployingapplicationsandothermaterialstoend-users.Thetimethatthesedeploymentstakeisnotoftenaccountedforasanexpenditure,eventhoughemployees’salariesareusuallythelargestexpensetoanyorganization.AsITdepartmentsmanageagrowingnumberofITassetswiththesameorfeweremployees,itischallengingtoensurethattheend-usersandITassetsremainproductive.

Withfileleveldeployment,administratorscandrasticallydecreasetheamountoftimetheyspendondeploymentsandprovidetheend-userswithabetterexperience.Inthefollowingexample,weexplorethecostofadeployment.

TCOExampleforAdobeCreativeSuiteDeployment •AcompanydeploysAdobeCreativeSuiteto500Systems •Deploymentandinstallationblocksorsignificantlyslowsdown end-userfor15minutes •End-user’sbillabletimeis$60perhour,sothedeploymentcoststhe company$15.

Inatraditionaldeployment,thisprocesswouldcostanorganization$7500(500systemsx$15).Ifthisorganizationhadonlyonemajorupgrade/updateofalargeapplicationpermonth,deploymentwouldcostthecompanyatleast$90,000peryear($7500x12months).

WithaFileWavedeployment,theenduserisabletostayproductivebecauseFileWavesilentlymakestheapplicationorothermaterialavailabletoend-users.Theadministratorcanthrottlebacktheperclientconnectionbecauseourfilelevelmanagementallowsdeploymentstoresumewheretheyleftoff.

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Inventory/Reporting

TCO(Total Cost of Ownership)

FileWave Inventory creates clear, concise reports from your client systems.

Using FileWave saves costs in terms of administrator’s and end-user’s time and productivity.

SAVES END-USERS TIME

SAVES $$$

“The essence of any great deployment solution is that the end-users within the organization don’t even know that it exists.”

Nurdan Eris Founder of FileWave

Managing your iOS Devices with FileWave

FileWave (USA) Inc.10711HorseCreekCourt,Suite175•Fishers,IN46038-7815Phone:1-888-FILEWAVE•(317)8636282•Fax:(317)7550944

FileWave(Europe)GmbHSt.Gallerstrasse1•CH-9500WilPhone:+41(0)719143080•Fax:+41(0)719143081

www.filewave.com•sales@filewave.com

©2012,FileWave.Allrightsreserved.Allbrandnamesandlogos,suchasApple,Adobe,Mac,iTunesandWindows,aretrademarksoftheirrespectivecompanies.

YoucanuseFileWavetomanageiOSdeviceswithinthesameinterfaceyoumanageyourWindowsandMacclients.CreateprofilesusingthelatestversionofApple’sConfiguratororIPCU,dragthemintoFileWaveandmakeassociationstoiOSdevices.Shouldanend-userdeleteapolicyprofile,theprofilewillbeself-healedandplacedbackonthedevice,every24hours(bydefault).

FileWavesupportsApple’sMDM(MobileDeviceManagement),providingseamlessintegrationforappandprofiledeployment,resettingpasswords,dataprotection,remotewipeandfullinventoryreporting.FileWaveMDMalsoallowsyoutoutilizeApple’sLayeredandInstitutiondeploymentmodels.

InFileWave,youcansearchtheAppStoreandassociatespecificsoftwaretoiOSdevices.Therearetwowaystomakeappsavailabletoend-users.ThefirstisManaged,whichpromptstheusertoaccepttheapplication.ThesecondisthroughtheFileWaveAppKiosk,whichallowsyoutomakeAppStoreapplicationsavailableasoptionaldownloadsforusers.Botharedevicespecific,displayingonlytheappsyouhaveassociatedtoeachiOSdeviceorgroupsthattheiOSdeviceisamemberof.

YoucanalsoimportVPP(Apple’sVolumePurchasingProgram)spreadsheetsdirectlyintoFileWaveandassociatecodestoanapp.ThiseliminatestheneedtomanuallydistributeVPPcodestousers.Whentheuseracceptsapurchasedapp,FileWaveinsertstheVPPcodewithoutend-userinvolvementandtheapplicationbeginsdownloading.

FileWavesimplifiesprocurementofVPPCodeswithApple,byallowingadministratorstopurchaseasinglespreadsheetofVPPcodesanddistributethemtomultipledepartmentswithinyourorganization.

AccessinginventorydetailsofyouriOSdevicesiseasywithFileWave.Administratorscanviewdetailedinformation,suchascommandhistory,installedapps,Managedapplicationdeploymentstatus,MDMenrollmentinformation,iOSversion,andhardwaredetails.FileWaveallowsadministratorstocustomizetheinventorytabtoonlyseeinventorydetailsthatarerelevanttoyourorganization.

FileWaveMDMincludesafeaturetosearchaniTuneslibraryandeasilydistributenon-DRMcontent(podcasts,videos,andaudio)toremoteWindowsandMacsyncstations.WheniOSdevicesaresync’dtothoseclientsystems,theiTunescontentyoudeployedwillbeavailableontheiOSdevices.