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Transcript of File: e-Business_Project_Resources.PPT 1 Yogi Schulz Project Management e-Business Project Resources...
File: e-Business_Project_Resources.PPT 1
Yogi Schulz
Project Management
e-Business Project Resources
Software packages
Service alternatives
Standards initiatives
Publications
“I thought I had to make
all this stuff up myself!”
NewTopic
Heads up !
File: e-Business_Project_Resources.PPT 2
Yogi Schulz
Project Management
TopicObjectives
Build awareness of available e-Business resources
Understand selection criteria for:– application software
– outsourced services
Web is full of useful help
Old vs. New Economywith contributions from David Barry
Owner
Currency
Stock exchange
Distribution channel
Characteristics Old
Money
NYSE
All of us
Bricks & mortar
New
High tech stocks
NASDAQ
Bill Gates
Fedex
Strategy Make money Spend money
Communication Telephone Voice mail
Meeting communication Talk Palm Pilot
Product liability Ridiculous None
Key activity Make products Buy/sell stocks
File: e-Business_Project_Resources.PPT 4
Yogi Schulz
Project Management
e-Business Major Applications Software Packages
Procurement
Marketplaces
Content Management
Marketing
Supply Management
Content Distribution
Commerce
Enhanced from:
Business Week E.BIZ
11 December 2000
page EB 32+
Customer Support
Portal
Security
EAI
File: e-Business_Project_Resources.PPT 5
Yogi Schulz
Project Management
Buildvs. Buy
Build
built exactly to your specifications
more technically demanding
longer time to completion
costs more
Buy
accept requirements & designs developed by others
benefit from mistakes and investments of others
shorter time to completion
costs less
Buy where possible
File: e-Business_Project_Resources.PPT 6
Yogi Schulz
Project Management
e-Business Packages Common Selection Criteria - 1
Price/Performance– cost per user
– acquisition
– maintenance
– implementation
Functionality– ease-of-use
– user data management
– personalization
– workflow
– intelligent defaulting
– multi-currency
– multi-lingual
– localization
Performance– end-user experience
– batch
– robustness
Technology– fit to architecture
– XML support
– failover capability
– Office/tool integration
Management/Operation– ease of operation
– problem diagnosis support
– operational monitoring
– environment performance
File: e-Business_Project_Resources.PPT 7
Yogi Schulz
Project Management
e-Business Packages Common Selection Criteria - 2
Security/Privacy– userid/password
– SSL
– certificates
Scalability– data volume
– number of concurrent users
– mirror sites
– caching servers
– load balancing
Vendor– business plan viability
– track record
– commitment
Integration– back/front office
– legacy applications
– multi-platform
– EDI/XML
– portal software
– ERP/EAI adapters
Implementation– legacy data integration
– data conversion
– effort/complexity
– expertise required/available
– disruption
File: e-Business_Project_Resources.PPT 8
Yogi Schulz
Project Management
Procurement
Description:– enables automated purchasing
Leading supplier - Ariba– www.ariba.com
Key competitors:– Oracle
– SAP
– Commerce One
– upstarts
File: e-Business_Project_Resources.PPT 9
Yogi Schulz
Project Management
ProcurementSoftware Selection Criteria
Front-End Functionality– collaboration
– catalog management
– product visualization
– preferred supplier
– demand aggregation
– product search
– RFQ/RFP management
– shipping/routing
– order authorization
Back-End Functionality– track buyer/seller activity
– transaction fee accounting
– receipt/invoice matching
– accounting integration
– tax calculations
Software VendorsReference Section 01
File: e-Business_Project_Resources.PPT 10
Yogi Schulz
Project Management
Marketplaces
Description:– creates online exchanges to link buyers and sellers
Leading supplier - Commerce One– www.commerceone.com
Key competitors:– Ariba
– FreeMarkets
File: e-Business_Project_Resources.PPT 11
Yogi Schulz
Project Management
MarketplacesSoftware Selection Criteria
Buyer Functionality– catalog/content
– procurement
– receiving/payment
– back-office integration
– reporting
Supplier Functionality– content aggregation
– workflow
– fulfillment
– collaborative marketing
– product content
Back-End Functionality– pricing/discount
management
– transaction routing
– administration
– customer service
– message management & transformation
– consolidated invoicing
– market analysis tools
– electronic bill presentment & payment (EBPP)
Software VendorsReference Section 02
File: e-Business_Project_Resources.PPT 12
Yogi Schulz
Project Management
Content Management
Description:– manages thousands of pages on web sites
Leading supplier - Vignette– www.vignette.com
Leading supplier - Interwoven– www.interwoven.com
Key competitors:– IntraNet Solutions
– Plumtree
File: e-Business_Project_Resources.PPT 13
Yogi Schulz
Project Management
Content ManagementSoftware Selection Criteria
Functionality– compound documents
– version control
– templates/style sheets
– collaboration/workflow
– index/search
– language translation
– digital rights management
Data types– static/dynamic text
– static/dynamic graphics
– audio
– video
Distribution– e-mail notification
– listserver
Document types– HTML/XML
– PDF, word processor
– e-book
Role support– content creator
– editor
– administrator
Implementation– document conversion
Software VendorsReference Section 03
File: e-Business_Project_Resources.PPT 14
Yogi Schulz
Project Management
Marketing
Description:– tracks customer buying patterns
– predicts what and when they’ll buy
Leading supplier - E.piphany– www.epiphany.com
Key competitors:– Siebel Systems
– SAP
– Art Technology Group
File: e-Business_Project_Resources.PPT 15
Yogi Schulz
Project Management
MarketingSoftware Selection Criteria
Front-End Functionality– content management
– account management
– sales/cross-selling
– time management
– customer interaction
– customer service
– field force automation
– telemarketing
– lead management
– partner relationship management
Back-End Functionality– order processing
– reporting/ad hoc query
– performance analysis
– work planning
Technology– telephony integration
– ERP integration
Software VendorsReference Section 04
File: e-Business_Project_Resources.PPT 16
Yogi Schulz
Project Management
Supply Management
Description:– connects a company’s Web operations with its suppliers
Leading supplier - i2– www.i2.com
Emerging competitors:– Oracle
– SAP
Leading Enterprise Application Integration competitors:– webMethods
– Vitria
File: e-Business_Project_Resources.PPT 17
Yogi Schulz
Project Management
Supply ManagementSoftware Selection Criteria
Front-End Functionality– design optimization
– catalog management
– demand forecasting
– supplier collaboration
– bid management
– receiving
– storage management
– quotation management
– contract analysis
– spend history
– manufacturing support
Back-End Functionality– receipt/invoice matching
– inventory costing
– supplier performance measurement
– accounting integration
Software VendorsReference Section 05
File: e-Business_Project_Resources.PPT 18
Yogi Schulz
Project Management
Content Distribution
Description:– accelerates content availability to end-users
Leading supplier - Akamai– www.akamai.com
Leading supplier - Inktomi– www.inktomi.com
Expected competitors:– Oracle
– Cisco
File: e-Business_Project_Resources.PPT 19
Yogi Schulz
Project Management
Content DistributionSoftware Selection Criteria
Front-End Functionality– streaming media
– mirror site
Data types– static/dynamic text
– static/dynamic graphics
– audio
– video
Back-End Functionality– proactive monitoring
– troubleshooting
– reduce bandwidth consumption
Software VendorsReference Section 06
File: e-Business_Project_Resources.PPT 20
Yogi Schulz
Project Management
Commerce
Description:– builds/maintains product catalogues
– creates orders/returns
– collects payments
– tracks deliveries
Leading supplier - BEA Systems– www.beasys.com
Key competitors:– BroadVision
– IBM
– Art Technology Group
File: e-Business_Project_Resources.PPT 21
Yogi Schulz
Project Management
Commerce SoftwareSoftware Selection Criteria
Front-End Functionality– catalog
– shopping cart
– content management
– personalization
– chat room
– product evaluation
Management/Operation– web server
– application server
– operational monitoring
– environment performance
– failure recovery
Back-End Functionality– fulfillment/settlement
– payment authorization
– analysis/BI
Development– capability
– productivity
– stability
Standards support– XML
– messaging
Software VendorsReference Section 07
File: e-Business_Project_Resources.PPT 22
Yogi Schulz
Project Management
Customer Supportor Relationship Management
Description:– automates online customer service
Leading supplier - Kana Communications– www.kana.com
Leading supplier - Ask Jeeves– www.askjeeves.com
Key competitor - Siebel Systems
File: e-Business_Project_Resources.PPT 23
Yogi Schulz
Project Management
Customer SupportSoftware Selection Criteria
Front-End Functionality– customer profile
– personalization
– self-serve
– chat room
– instant messaging
– e-mail with attachments
– interactive audio
– interactive video
Back-End Functionality– CSR monitoring
– chat room monitoring
– workload balancing
– workflow
– campaign management
Reporting/Analysis– interaction
– transaction
– campaign
Software VendorsReference Section 08
File: e-Business_Project_Resources.PPT 24
Yogi Schulz
Project Management
Portal
Description:– manage end-user access to a business's applications and resources
Leading supplier - Epicentric– www.epicentric.com
Leading supplier - Plumtree Software– www.plumtree.com
Key competitors:– Hummingbird - Enterprise Information Portal
– Microsoft - SharePoint Portal Server
– Oracle - Portal
File: e-Business_Project_Resources.PPT 25
Yogi Schulz
Project Management
PortalSoftware Selection Criteria
Enable Delivery of:– enterprise content
– applications
– web services
Front-End Functionality– index/search
– structured & unstructured data
– collaboration
– personalization
– integrate third-party content
– access external applications
– wireless access
Operational Functionality– security
– content management
– centralized management
– delegate portal administration
Development Support– templates
– share and reuse components
– version control
– testing features
Software VendorsReference Section 09
File: e-Business_Project_Resources.PPT 26
Yogi Schulz
Project Management
Security
Description:– Firewall - validates legitimate packet traffic
– Intrusion Detection - recognizes hacker attacks
– Virtual Private Networking - establishes private networks
– Encryption - encrypts/decrypts packets
– Anti-virus - intercepts incoming viruses
Leading supplier - Symantec– www.symantec.com
Key competitors:– RSA Security
– Trend Micro
File: e-Business_Project_Resources.PPT 27
Yogi Schulz
Project Management
SecuritySoftware Selection Criteria
Functionality– encryption algorithm
– online/batch
Performance– encrypt/decrypt
– scan
Vendor– software deficiency
correction
Operations– administration effort
Scalability– transaction volume
– number of concurrent users
Implementation– end-user impact
Software VendorsReference Section 10
File: e-Business_Project_Resources.PPT 28
Yogi Schulz
Project Management
Enterprise Application Integration Software
Description:– manage the flow of messages among applications
Leading supplier - Tibco Software– www.tibco.com
Leading supplier - Web Methods– www.webmethods.com
Key competitors:– IBM - WebSphere MQ
– Mercator - E-Business Broker suite
– Microsoft - BizTalk Server
File: e-Business_Project_Resources.PPT 29
Yogi Schulz
Project Management
EAISoftware Selection Criteria
Data Extraction– flat file input
– multiple DBMS input
– XML
– fast load facilities
– knowledge of ERP internals
– select changes only
Job Control– event-based scheduling
– calendar-based scheduling
– parameter input
– parallel execution
– logging/notification
Transformation & Load– visual or meta data mapping
– transformation rules
– complex & outer joins
– complex calculations
– staging vs. direct
– validation/cleansing
– exception handling
– call external routine
– array loading
Performance– capacity
– robustness
– speed
Software VendorsReference Section 11
File: e-Business_Project_Resources.PPT 30
Yogi Schulz
Project Management
SoftwarePackagesupportforSelectionCriteria
Software Packagevs. Custom Development
100%
80%
50% CustomDevelopment
SoftwarePackage
Case 1 Case 2
File: e-Business_Project_Resources.PPT 31
Yogi Schulz
Project Management
Nike - i2Case Study
Form into groups
Read the InternetWeek article– March 1, 2001
List major issues/difficulties:– tactical
– strategic
Brainstorm solutions to:– strengthen e-commerce software package implementation projects
What would you recommend as a project manager?
File: e-Business_Project_Resources.PPT 32
Yogi Schulz
Project Management
Development Vendor/PartnerSelection Criteria
Strategy– business experience
– methods expertise
Planning– project experience
– techniques expertise
Development– capability
– tools expertise
– infrastructure
Cost/Risk– cost plus vs. fixed price
– scope control
Vendor– business plan viability
– track record
– commitment
Support/Maintenance– capability
File: e-Business_Project_Resources.PPT 33
Yogi Schulz
Project Management
Hosting Vendor/PartnerSelection Criteria
Hosting & operations– availability/redundancy
– capacity
– server/application security
– support/help desk
– backup/disaster recovery
Telecommunications– availability/redundancy
– capacity burstable
– firewall/intrusion detection
Client support– software update management
– help desk
Vendor– business plan viability
– track record/commitment
– application experience
Facility– physical security
– redundant/backup power
System software maintenance & support
– capability
– expertise
Cost/Risk– cost plus vs. fixed price
– scope of services
See Reference Section 19
File: e-Business_Project_Resources.PPT 34
Yogi Schulz
Project Management
Facing Factsis never easy
File: e-Business_Project_Resources.PPT 35
Yogi Schulz
Project Management
“What a great
Elbonian idea!”
e-Business Standards Initiatives
HTML - HyperText Markup Language– syntax defined by World Wide Web Consortium
– set of tags defined by World Wide Web Consortium
XML - eXtensible Markup Language– syntax defined by World Wide Web Consortium
– set of tags defined by system designer
Web services
File: e-Business_Project_Resources.PPT 36
Yogi Schulz
Project Management
e-Business Standards Initiatives
BizTalk
CBL
cXML
ebXML
OBI
Rosettanet
UDDI
Emerging business protocols
Reference Section 20
File: e-Business_Project_Resources.PPT 37
Yogi Schulz
Project Management
Web ServicesDescription
Web services are a way to publish and share not only data, but also applications, across the Internet
Using Web services tools, developers can publish an application as a stand-alone service, or they can plug one application into another and use the first as a component of the second, regardless of operating system or programming language.
The key here is how easily this integration can be accomplished and how seamless the interoperability
Reference Section 21
File: e-Business_Project_Resources.PPT 38
Yogi Schulz
Project Management
I’m working on a similar idea for Project Management, but it’s not done yet.
e-Business Affects Terminology
File: e-Business_Project_Resources.PPT 39
Yogi Schulz
Project Management
e-Business Publications
Senior management
IT professional
IT research organizations
Government
Print and web
Reference Sections 22 - 24
File: e-Business_Project_Resources.PPT 40
Yogi Schulz
Project Management
Time for Discussion
TopicSummary
Software packages
Service alternatives
Standards initiatives
Publications
File: e-Business_Project_Resources.PPT 41
Yogi Schulz
Project Management
I’m creatingan e-BusinessProjectadviceweb site.
MANAGEFASTER,
YOU LAZY DOG!
Using the Webfor Business Success
DOGBERT.COM had asuccessful IPO today,
Netting billions for Dogbert.
File: e-Business_Project_Resources.PPT 42
Yogi Schulz
Project Management
Operations Architecturefor Web Hosting
Your
Application
Servers
Outsourced
Web
Hosting
Internet
Outsourced
Fulfillment
Credit Card
Authentication
Outsourced
Content
Sources
Microsoft Internet Data Center Reference Architecture Previewhttp://www.microsoft.com/technet/treeview/default.asp?url=/technet/itsolutions/net/dataref.asp
File: e-Business_Project_Resources.PPT 43
Yogi Schulz
Project Management
EDI vs.XML
Setup costs
Flexibility
Maturity
TelecommunicationsNetwork
Operating costs
Aspects EDI
Low
High
Significant
High
Private;Higher cost
XML
High
Low
Lower
Low
Shared public;Lower cost
Security High Variable
Bandwidth Low High
File: e-Business_Project_Resources.PPT 44
Yogi Schulz
Project Management
2000/04/23
EDI to XMLTransaction Comparison
TransactionType
TransactionDate
BusinessAssociate
Code
ProductCode
ProductQuantity
UnitPrice
703 6690422 203156 12 344.75
<?xml version="1.0" encoding="ISO-8859-1"?><Transaction_Set_Header> <stuff></Transaction_Set_Header><Transaction_set><Transaction_Type>703</Transaction_Type><Transaction_Date>2000/04/23</Transaction_Date><Business_Associate_Code>6690422</Business_Associate_Code> <Product_Code>203156</Product_Code> <Product_Quantity>12</Product_Quantity> <Unit_Price_Value>344.75</Unit_Price_Value></Transaction_set>
XML
EDI