Analisis faktor faktor yang mempengaruhi customer loyalty pada departement store di batam
Fidelizoo store - Customer Loyalty Platform
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Increase number of visits to your businessBring your customers back
Fidelizoo is a service that allows small businesses and franchises to create customer friendly loyalty programs, increasing revenue and customer loyalty
Every big company has its own customer loyalty programs
What about small businesses?
Small businesses do not use loyalty programs. Sometimes they use "simple” solutions but with
low performance.• Classic cards are easily lost
• They are forgotten• They are damaged
And above all, small businesses don’t know about their customers habits/liking and can’t benefit
from the opportunities offered by new technologies to reach new customers
What about the customers?
What about customers?
• Lots of loyalty cards in your wallet• Hard to know my current status (points, rewards)• Hard to know the rewards catalogue• If I forget or lose my loyalty card I can’t take
advantage of loyalty benefits
How can help you?
Fidelizoo is a customer loyalty system that turns customers into regular customers. In addition, Fidelizoo spreads your brand among other customers, friends and contacts.
A customer loyalty program helps you understand your customer’s preferences and consumption habits while learning, reinforcing and rewarding loyalty.
Studies have shown that it is 7-10 times more expensive to attract a new customer than to retain an old one
Fidelizoo has been meant to fill the gap that deal sites like groupon.com cannot reach. These daily deal sites attract new customers but are not able
to retain them.
The benefits obtained by using the daily deal sites are very tight, while the benefit of fidelizoo
customer loyalty programs are much bigger.
How Fidelizoo works?Merchants need a tablet with the fidelizoo store app near the POSAt the time of payment, the customer scans their fidelizoo card which will be recognized by the app. The customer gets points into their account.
The more visits, the more points earned. Points earned can be redemeed for rewards at any moment.
http://youtu.be/Llfn93HG88o.
How it works? [video]
How do customers earn points?At the time of payment, customers scan the fidelizoo card on the business tablet.Each customer will have a unique codeCustomers can share with their social networks contacts and friends (facebook and twitter) when they earn points or redeem rewards. In exchange they will also earn points (Social networks integration available soon)
What is the Fidelizoo code?The fidelizoo code identifies every customer. Each customer will have a unique code
Fidelizoo code
How rewards are managed?Stores, through the web or with the help of its fidelizoo account manager, manage the rewards and number of visits needed to achieve them
What kind of business fidelizoo goes?Any business, any sector (restaurants, fast food chains, pubs, beauty salons, hairdressers, dry cleaners, fashion, accesories, petrol stations, entertainment, …)
If you want to give your customers a reason to to visit your business again, fidelizoo will allow you to create customized customer loyalty programs in a quick and easy manner.
How do customers get the fidelizoo code?- Smartphone: By downloading the fidelizoo app (iOS, Android) it will
automatically generate the code that will be stored in the customer’s smartphone
- Fidelizoo card: Alongside the tablet, customers can pick their fidelizoo card with the fidelizoo code. After scanning the card over, the app will ask for the customer’s register on the platform.
Merchant benefits
• Easy to use• Barely intrusive• reward most loyal customers• Know customer behavior• Retrieve "little" loyal customers• Marketing campaigns for real customer• Pay per use• Revenue increase
Customer benefits
• Easy to use• Barely intrusive• No technological barriers to entry• Knowledge of your the status • Personalized offers• Obtaining rewards• Saving Money
The customer redeems the points awarded for
each visit to the business for a reward
3 easy steps
The customer placesan order
The customer displays their fidelizoo code that
is recognized by the tablet and gets points
on their account
Step 1 Step 2 Step 3
Fidelizoo Store app
Fidelizoo Store app
Fidelizoo Store app
Fidelizoo Store app
Fidelizoo app (only customers)
Fidelizoo card
FrontBack
By accessing their private area, businesses will be able to:• Manage rewards and discounts• View usage statistics and learn habits of
potential customers• Send email marketing campaigns to their
customers
Zona Privada
Estadisticas
Email Marketing
Dashboard
Gestión de Premios
http://fidelizoo.com - @fidelizoo – http://facebook.com/fidelizoo - http://linkedin.com/company/fidelizoo
http://fidelizoo.com - @fidelizoo – http://facebook.com/fidelizoo - http://linkedin.com/company/fidelizoohtt
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http://fidelizoo.com
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pany/fidelizoo
For more information:[email protected]