In most systems, franchisees receive some type of products

and/or services directly from the franchisor. This question asks the current franchisee to rate the quality of these products and/or services.

Excellent 64%

Very Good 24%

Good 9%

Average 2%

In one all-emcompassing question we ask

the franchisee to rate the quality of the franchisor. This question provides insight, (without any specifics or qualifiers) about their overall impression of the franchise.

Overall Quality

100%1 Q: In general, how would you rate the overall quality of your franchisor?

The initial training provided by the franchisor is crucial

to the success of the new franchisees. Every franchise provides some form of initial training, and the quality of this training is of tremedous importance to high quality franchise companies

99%2

97%1

Excellent 52%

Very Good 34%

Good 9%

Average 5%

Q: How would you grade the initial training supplied by the franchisor?

Q: How would you rate the quality of products and/or services received from your franchisor?

© 2012 Franchise Research Institute. All Rights Reserved.

R E P O R T H I G H L I G H T S

World-Class Franchise®The highest honor any franchise can earn is the enthusiastic endorsement of its franchisee community.

• Confidential surveys• Every franchisee contacted• 20 crucial investment questions asked and answered by 109 of their 145 franchise owners for acompletion rate of 75.1%; completed in November 2012.

Complete report available as an instant download at: www.WorldClassFranchise.com/Fibrenew

Initial Training

Product/Service Quality

For Franchise Information Contact:Fibrenew

Alberta, Canada800.345.2951

www.fibrenew.com

1 Combined scores of Excellent, Very Good, Good, and Average responses.

A 55%

B 33%

C 11%

2 Combined scores of A, B, and C responses.

2007-2013