Feedmefeedback.me - exploring feedback and customer patterns
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feedmefeedback.me a study of feedback patterns
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Transcript of Feedmefeedback.me - exploring feedback and customer patterns
feedmefeedback.mea study of feedback patterns
feedmefeedback is a blog started in january 2014. !
!
It’s a collection as well as an ongoing study of feedback & customer service patterns.
!
!
It was born out of my interest in how organisations approach the challenge of engaging customers to
provide meaningful feedback.
Why am I interested in feedback patterns?
2 main reasons
Passionate for observing, understanding and identifying user challenges
Interest in exploring differences between… !
Being asked to give feedback
vs Giving feedback
voluntarily
A few trends observed so far…
Incentives
Receipts
QR codes
Digital kiosks
Digital kiosks
Aesthetics
URL prompts
Rating faces
Rating faces
Next steps
‣ Interview organisations and customers
‣ Articulate problems ‣ Design experiments to test
