DEFENSE LOGISTICS AGENCYAMERICA’S COMBAT LOGISTICS SUPPORT AGENCY

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FedMall – Supplier

Performance Risk System

(SPRS) Interface Capability

3 December 20191300 EST for Users1400 EST for Suppliers

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FedMall-SPRS Interface Capability(Overview)

• FedMall interface to the Supplier Performance Risk System (SPRS)

provides FedMall users additional performance and risk information as

well as opportunity to rate commercial suppliers. SPRS is the

Department of Defense’s single, authorized application to retrieve

suppliers’ performance information.

• On the Product Detail Page (PDP), additional performance data provided:

– SPRS color rating: Government rating ranging from Blue to Red. Represents Supplier

rating in relation to other suppliers.

– FedMall average star-rating: Represents FedMall Buyer rating between one-star and

five-stars.

– Item risk code: If available, represents military services and agencies special code

relating to use, special notices, safety and potential counterfeit parts.

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FedMall-SPRS Agenda

• Agenda:

– Scenario is walk-through the Buyer rating and Supplier responses, end to end.

– In operations, a buyer and supplier is not required to execute all steps in the presented

end-to-end scenario.

– Once rating scenario is complete, display the ratings and information on the Product

Detail Page.

• Note:

Business-sensitive information removed from presentation screenshots.

Buyer rating

Supplier response

Buyer re-rates

Supplier second

response

Buyer final

rating

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Product Detailed Page Changes (1 of 2)

Presentation provides screenshots with business-

sensitive information masked

During the shopping experience, the Buyer is provided additional information: SPRS color rating, FedMall average star rating, and risk codes. If risk code available, the information would be presented as shown with a roll-over definition [Please note the current FedMall rating count is 65]

Z0001-SPM123456789xyz

Supplier Name

ABCD

SPM123456789

ZOO1-SPM123456789

$500.00

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If icon is selected, the SPRS color rating definitions are presented.

Supl Name

Product Detailed Page Changes (2 of 2)

i

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Buyer Rating: My Account(Start of scenario)

For scenario, an order was placed including items from two commercial suppliers and a non-commercial supplier. To initiate rating, the Buyer navigates to My Account page. From My Account, Select Order Search/Rate Vendor (shown as call-out)

Username

Username

Username email

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Buyer Rating: Rate Vendor

From Order Number, Select “Rate Vendor.” This action will decompose the order by vendor, by contract.

$500.00

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Buyer Rating: Rate Vendor

Order is parsed by vendor and by contract, “Rate Vendor” may be selected.Non-commercial suppliers are shown as not rate-able.

GOV

X000000000CAGE

Supplier Name

X000000000CPART NUMBER

Supplier Name

0ZD1- X000000000CPART

X000000000CAGE

X000000000CPART NUMBER

Supplier Name

0ZD1- X000000000CPART

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Buyer Rating: Unratable

GOV

Supplier Name

For non-commercial suppliers, a hover-over feature provides details on the inability to rate.

GOV

GOV

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Buyer Rating: Rating Modal

Selecting Rate Vendor opens the Rating Modal dialog box.The Expandable / Collapsible dialog text fields allows up to 1000 characters.

Supplier Name

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Buyer Rating: Rating Instructions

Rating Instructions. The instructions provide reminder of the time limits and overall suspense. These instructions are provided to Buyer and Supplier.

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Buyer Rating: Rating features

Rating Modal features a limited spell check, offensive words blocker, remaining character count, expand/collapse buttons, and truncated text for responses over 100 characters. Spell checker is shown.

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Buyer Rating: Business Rules

Rating Business Rules: All comments require a star-rating. In example, a review was attempted without a star selection. Submit returns an error message.

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Buyer Rating: Business Rules

Rating Business Rules: One- and two-star ratings require rating review comments. A two-star rating was attempted without a review comment. Submit returns an error message.

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Buyer Rating: Submit Rating

Buyer provides two-star rating with comment, then selects Submit. Buyer receives ‘Your response has been submitted’ confirmation and an email is sent to Supplier.

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Buyer Rating: Initial Rating

Buyer provided confirmation the response was submitted. In addition, an email is sent to Supplier.

Supplier Name

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Buyer Rating: Supplier’s Email

A_buyer

Purchase order CTRCC020M000D, dated 11/13/2019 has been rated by the buyer. You have 14 days to submit a response to this review, if not the rating will be provided to the Supplier Performance Risk System (SPRS) on the 15th day for future inclusion in the calculations of your supplier score.

The message to the Supplier provides reminder of the time suspense. In addition, a 45-day suspense applied to entirety of the process from the initial rating to the finalized record.

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Buyer Rating:

Rating Status and Supplier Ratings by Order

Once submitted, the Buyer may view the rating status as ‘In Progress’. The Buyer may re-open the Rating Modal to view rating and is presented with read-only view and message ‘awaiting supplier’.

This completes the Buyer’s rating portion of this presentation.

Supplier Name

X000000000CAGE

X00000

Supplier Name

X000000000CAGE

X00000

Supplier Name

MFR PART3

MFR PART4

Supplier: Supplier Name

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Supplier’s view: Rating Status

Supplier’s view. On Purchase Order page, Rating Status column displays No Rating, In Process, or Finalized. The Supplier selects the In-Process purchase order to open a detailed page.

SPM12457ABZ12 ZZ00 a_buyer@biz.net

Marketplace_CC FB112 2_buyer@biz.net

P12345ABZ FB111 1_buyer@biz.net

Marketplace_CAGE FB222 a_buyer@biz.net

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Supplier: View Rating

From the call-out box on the Order Detail page, the Supplier may select ‘View Rating’.

$00.00$0.00

$00.00

MMFF

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Supplier Response

The Supplier’s view of the ‘Buyer and Supplier Instructions’ is identical to the Buyer’s view.Supplier can view the star-rating (two-stars) and textual review regarding damaged package.Supplier provided text box, limited to 1000 characters.

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Supplier Response

Supplier’s Modal also features a limited spell check, offensive words blocker, remaining character count, expand/collapse buttons, and truncated text for responses over 100 characters. Misspelling shown.

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Supplier Response

Supplier provides first response and selects ‘Submit Feedback’

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Supplier Response Submitted

Similar to Buyer, the Supplier receives confirmation the response was sent. Additionally an email is sent to the Buyer.

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Buyer’s email

The email provides a reminder of the suspense.

The supplier for order 298008 dated 11/13/2019 has submitted a response to your rating. You have 14 days to review it and update the score and comments. If not your rating and comments will stand on the 15th day to become the public rating of this supplier. NOTE: If you change the rating without adding a comment, only the star rating will be made public.

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Buyer Rating: Second Rating

Once Buyer receives Supplier’s response, the Buyer views the response, “Please…at your earliest” comment. At this point, the Buyer is able to change the star-rating and text review.

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Buyer Rating: Second Rating

Buyer provides a four-star with comment that the package was damaged and selects ‘Submit’.

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Buyer Rating: Second Rating

Buyer provided confirmation the response was submitted. In addition, an email is sent to Supplier.

User NameAddress #1City, StateUS

LocationAddress #1City, StateUS

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Buyer Rating: Second Rating

If the Buyer returns to Order Detail Page, the Buyer may view ‘In Progress’ rating status

Supplier Name

Supplier Name

X000000112345X000ITEMSupplier Name

X000000112345X000ITEMSupplier Name

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Buyer Rating: Second Rating

If Buyer opens the Rating Modal, the Buyer may view the previous ratings and responses (in read-only). Modal indicates “Awaiting Supplier Response”.

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Supplier’s Second Response

The Supplier provides additional comment to correct the Buyer’s issue and selects ‘Submit Feedback’. As before, the Supplier will receive a submission acknowledgement and an email is sent to the Buyer.

Note: A scroll bar feature presents if text to modal frame becomes long.

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Buyer’s Final Rating

The Buyer is provided the opportunity to review the Supplier’s second response. In this example, the Buyer re-assessed the rating and upgraded to five-star rating with thoughtful comments. With this third rating by the Buyer, the rating and review comments will become finalized.

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Buyer’s Final Rating

From Buyer’s view, the Rating status is set to Finalized.

Supplier Name

Supplier Name

X000000112345X000ITEMSupplier Name

X000000112345X000ITEMSupplier Name

Suppliers name

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Buyer’s Final Rating

Buyer opens the Rating Modal to view rating. Buyer’s view of the finalized rating is read-only. The stars and final comments are displayed. Message indicates “Rating process has been finalized”.

X000000112345X000ITEMSupplier Name

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Supplier’s Email:

Indicates Finalized Rating

Supplier receives email notification of final rating.

A_buyer

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Supplier’s View: Finalized

From Supplier’s view, the rating is shown as finalized, and date is given. The Rating and Adjudication Process is complete. If the rating status is set to finalized without a date, this indicates the suspense for a Buyer rating has lapsed.The next slides present how this review would Update the Product Detail Page.

X000001 $000.00User.net

X000001

$000.00User.netX000001

$000.00User.net

X000001 $000.00User.net

X000001 $000.00User.net

X000001 $000.00User.net

X000001

X000001

X000001

User.net

User.net

User.net

$000.00

$000.00

$000.00

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Product Detail PageSupplier Performance and Item Information

The SPRS Rating is “Blue”. The FedMall Rating is the average rating with number of ratings shown. With the end-to-end demonstration of a FedMall rating; the number of ratings would increase to (66 Ratings) and a new average star rating would be calculated and displayed.

Z0001-SPM123456789xyz

Supplier Name

SPM123456789

ZOO1-SPM123456789

ABCD12

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Product Detail PageSupplier Performance and Item Information

From the Product Detail Page, a Buyer/Shopper navigates to the list of individual reviews by selecting “Supplier/Rating” tab. Latest rating shown at the top.

A_buyer

A_buyer@biz.net

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Product Detail PageSupplier Performance and Item Information

Rating are listed in chronological order. Pagination allows a Buyer to page through the previous ratings and comments, up to 15 ratings per page.

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Recap

End to End Rating and Adjudication Process

– Suspense

• Buyer must execute rating within 30 days of order

• Supplier and buyer responses allowed 14 days (if within 45-day window)

• Supplier allowed two responses (if within 45-day window)

• Overall adjudication cannot exceed 45 days

– Conditions to finalize rating

• During rating, any rating inactivity for 15 days

• On 46th day after initial rating

• Buyer submits rating after Supplier’s second response

– Product Detail Page

• SPRS Supplier Ratings

• FedMall Supplier Ratings

• Item Risk Codes, if available

• Modified tab: Supplier/Ratings

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Questions/Comments???

FedMall – Supplier Performance Risk System (SPRS) Interface Capability