February, 2019 ElectriCities Connections Summit · AutoPay “Set it and forget it” Automatically...
Transcript of February, 2019 ElectriCities Connections Summit · AutoPay “Set it and forget it” Automatically...
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ElectriCities Connections Summit
“Making it easy for your customers shouldn’t create more work for your team.”
Chr i s W ease – Reg i ona l Sa l es D i r ec to r
Feb r uary , 2019
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Three S’s of an Effective Electronic Payment Solution
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Overcoming Obstacles
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Keeping Customers Happy
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Mobile Necessity
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Mobile Rationality
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Triple Threat
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PCI DSS Scope
▪ PCI DSS applies to all entities involved in payment card processing—including merchants, processors, acquirers, issuers, and service providers.
▪ PCI DSS also applies to all other entities that store, process or transmit cardholder data (CHD) and/or sensitive authentication data (SAD).
People
HardwareNetwork
If it is involved in payment processing?It’s in scope.
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Fail-Safe ArchitectureTriple layer redundancy
and operating hosted
“hot-hot” data centers
ensures that the system
works in all scenarios.
Trusted and Reliable SystemBENEFI TS O F US I NG O UR SYSTEM
Proven StabilityPaymentus has achieved
100% uptime since 2004.
100%Uptime
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Traditional Payment Architecture = Lots of Work & Low Customer Satisfaction
IVR/PhoneWeb
PortalOne Time Payment
Mobile Text
I5
PP9
EBPP / Auto-Pay
Kiosk/POS
I4I1 I2 I3 I6 I7
PP7PP6PP5PP4PP3PP2PP1
Counter/ POS
Lock Box / Auto-Draft PP8
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Knock Off Models = Time + $ + Work
IVR/Phone (Outsourced)
Web Portal (SSO or Hodge
Podge)
One Time Payment
Mobile / Text
(Optimized)
Kiosk/ POS
Integration Layer (non-integrated, reporting silos)
CIS
Payment Processing Services• eCheck• Debit Cards• Credit Cards
EBPP / Auto-Pay
Notify
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PCI Compliant
across whole
platform
IVROne Time Payment
Registered Users
Secure Service
Counter/ POS
Integration Layer – Payments & Data
CIS
Payment Processing Services• eCheck• Debit Cards• Credit Cards
Recurring Notify
Use a Single Fully Hosted and Integrated Provider
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ONE PLATFORMPAYMENTUS
An Omni-Channel
Platform will equip
you with all of the
tools you need to
increase revenue,
reduce
operational costs
and improve
customer relationships
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SUCCESSFUL SYSTEM COMPONENTS
PAYMENTUS
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Payment ChannelsO UR SYSTEM
Our unified platform lets your customers make payments how and when they want with a
consistent, user-friendly experience across all bill-pay channels.
Online Quick Pay IVR AutoPay Pay-by-Text
Kiosk Agent-Assisted Mobile Pay-by-Email
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Customer
Self-Service Portal
Using the Self-Service Portal, your
customers have a level of
control over their bill-pay
experience that is unmatched.
O UR SYSTEM
Pay Bills
Setup Recurring Payments
Manage paperless billing
Save payment information
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Our responsive web design ensures that all
functionality available on a computer is
available through any device and provides
an ideal viewing experience, which leads to
more electronic payments.
Mobile PaymentsO UR SYSTEM
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Mobile Versatilityfrom Paymentus
Pay-by-Text
mobileWEB
mobileAPP
Pay-by-Email
✓ “push” eBilling w/ interactive PDFs
✓ Customers pay directly from their email inbox
✓ Available on any connected device
✓ Level 1 PCI Certified
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Pay-by-Text
Over 80% of Americans use
text messaging, making it the
top activity performed on a
smartphone.
O UR SYSTEM▪ Yours customers will receive a text
message containing their current
balance and due date.
▪ Customer can respond “Pay”, allowing
them to instantly pay their bill.
▪ Reduce the number of late payments
and collect receivables faster.
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▪ Paymentus IVR has achieved an industry leading 90%
success ratio for completed calls and payment transactions.
▪ Increase your customer service response rates without
adding staff – handle calls faster, accept more payments
and reach more customers.
IVRO UR SYSTEM
▪ Combine our IVR with outbound messaging to engage
customers and prompt payments on outstanding bills.
▪ These outbound notifications have proven to reduce
delinquencies by an average of 50% from the very first use.
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Agent Assisted
Empower your agents to take payments
wherever they are using the Paymentus
Agent-Assisted payment feature.
Accept payments over the counter using
point-to-point encryption; a PCI Level 1
compliant solution
O UR SYSTEM
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INTRODUCING SECURE SERVICETM
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Outbound
Notifications
Paymentus provides a fully hosted
platform to support the ability to:
▪ Send Text, Email and Phone Call
Reminders
▪ Reduce Shut-Off for Non Payment
Activity
▪ Link Outbound phone call to
Inbound IVR for Payment
▪ Enhance Customer Service
▪ Notify Customers of Outages
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eBilling
eBill feature unlocks the many benefits
of paperless billing:
▪ Reduced printing and mailing costs
▪ Less calls to customer service
▪ Fewer missed payments
▪ Happier customers
O UR SYSTEM
“The Paymentus eBillpresentment has helped us to
cut our paper billing costs by approximately 15%.”
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Wallet
Allow your customers to save their
payment information to use on any
channel.
Credit cards, debit cards, and eCheck
information saved in the secure digital
wallet makes it even easier to make a
payment.
O UR SYSTEM
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Our customers have really embraced the Scheduled Payments feature, and that’s helped reduce our number of disconnections by almost 50%.”
AutoPay
“Set it and forget it”
Automatically pay you bills on
time.
Eliminate all possibility of a missed
or delinquent payment by using
our rules based payment assistant
to manage your account.
O UR SYSTEM
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Business Intelligence
Our agent portal provides
actionable insights to help
you run your business more
efficiently and influence
customer behavior.
O UR SYSTEM
Consume insights how and
when you want it through the
web portal, downloadable
reports or push notifications.
“Several departments in our company would spend hours each day trying to reconcile all of our payments. Today, the Paymentus Agent Portal does all of the work for us. From our Finance Department to Information Technology, Paymentus has made life much easier for all of us.
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Single Click Reconciliation
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Payment Analytics
Understand Bill Payer behavior at a glance: how they pay, method of payment, when they pay. Understanding these metrics helps you to figure out how to influence payers to pay as you would prefer – using Paymentus’ automated messaging features..
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Mobile
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Our advanced rule-based engine
and SaaS-based architectureallows Paymentus to simplify integration
with your systems, and configure our
solution to meet your unique requirements
without custom code.
Fully Configurable SystemBENEFI TS O F US I NG O UR SYSTEM
YOUR LOGIC – YOUR BUSINESS RULES
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Send and receive information
exactly how and when you
want it
▪ API Integrations
▪ Bill data files
▪ Text files
▪ Parameter passing
▪ Custom posting files
▪ PDF eBills
▪ eBill data files
Our team will map to existing
file formats or replicate existing
text file formats to minimize
effort for our clients
IntegrationW ORKING W ITH US
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Future Proof DesignBENEFI TS O F US I NG O UR SYSTEM
Our team and solution are capable of anticipating and
supporting evolving regulatory conditions, client needs and
emerging technologies to deliver a superior system.
We are committed to
providing the most
advanced solution through our forward thinking
approach to the industry.
▪ Business Intelligence
▪ User Experience
▪ Enhancing Mobile Experience
▪ Advanced unification of revenue
cycles management
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esign
Charlotte, NC – Paymentus Headquarters
WHO WE ARE
PAYMENTUS
▪ Founded in 2004 by industry leaders
▪ Focused on Treasury Management solutions for local governments and Utilities
▪ The ONLY single source provider of Customer Engagement and Payment Platform
(CEPP) solutions
▪ 1400+ clients, with 99.7% client retention rate since 2004; nearly 300 employees
▪ Unified Platform with 0 Custom Code – designed for integration with any database
▪ Scalable Solution Architecture - In 2018, we processed billions of payments, while operating at less than 20% of peak capacity
▪ The Preferred Integrated & Certified Payment Solution Provider for Superion
▪ Trusted and Reliable System – 100% Uptime and bank-level security
▪ 24 x7 Support for you; Mon-Fri 12 hour multi-lingual support for your residents
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SecurityBEN EF I T S O F U S I N G O U R SYST EM
Five Layer Intrusion Detection
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Red Flag Alert System
Two Factor Authentication
Security Certifications
▪ PCI (Payment Card Industry) 3.1 Level 1
▪ HIPAA (Health Insurance Portability and
Accountability Act)
▪ FISMA (Federal Information Security Management
Act)
▪ ISO/IEC27002
▪ SSAE SOC1 Type2
▪ NIST DOD (Department of Defense Standards)
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Thank You!
Chris Wease – Regional Sales Director
704.695.2686
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