Fair Wear and Tear Guide Page: 1 - ECR EquipmentBattery Care & Maintenance One/Two battery operation...

2009 Fair Wear and Tear Guide Page: 1


Introduction.…………….……Page 3 General………………….……Page 4

Books and Manuals

Appearance

Additional equipment

Badges, labels and stickers

Keys

Exterior……………….………Page 5 Body damage

Dents

Loadguard

Paintwork

Lamp glasses/lens

Glass

Tynes

Hydraulics and fittings

Interior……………..…………Page 7 Seat

Controls

Trim and floor covering

Dash

Vehicle Underside..…………Page 8 Underside

Wheels and wheel trim

Tyre wear and damage

Mechanical Condition………Page 9 Brakes

Engine

Transmission

Traction Batteries

Operator error

Battery Care……….………..Page 10 Summary……………….……Page 11 Weekly Check list (Diesel, Petrol & LPG)…………...…..Page 12 Weekly check list (Battery Electric)……………………...Page 13 Breakdown Request Form…Page 14 Contacts……………………..Page 15


Fair Wear and Tear is the degree of deterioration judged

to be reasonable at the end of a rental period. It takes

into account the machine’s age, operating hours and

covers overall condition from the mechanics and electrics

through to the body, cabin, upholstery and attachments.

The main reason forklifts suffer from excessive wear

and tear is lack of attention to preventative measures,

impact damage, misuse or neglect. This guide is aimed

at assisting in addressing these concerns.

Rental customers should expect to incur refurbishment charges from Eastcoast

Rentals if the forklift is returned with an unreasonable level of wear and tear at the end

of the rental period.

Eastcoast Rentals Ltd have the responsibility to monitor and maintain the machine.

It should ensure the servicing follows the recommended schedule and use approved

service agents and quality service parts.

Users have the responsibility to:

- Note any damage, mechanical problems or areas of worsening wear and tear

on the breakdown request form (refer to page 14) and send to Eastcoast

Rentals Limited.

- Conduct checks on oil, fuel, tyres, radiator, battery as required by Eastcoast

Rentals and record the inspection. (Refer to page 12 & 13 for required

daily/weekly pre shift check lists).

- Regularly clean (if a cleaning contract is not in place) the machine. Battery

Electric forklifts can only be washed with a damp cloth.

- Do not use the machine beyond its capacity stated on the rating plate or tow

beyond its capacity.

- Do not push pallets etc. with the forklift as this will cause premature

transmission failures.


Book and Manuals

All operator manuals and other documents if supplied

relating to the machine are the responsibility of the user

and must be returned at the completion of the rental period. Appearance

Regular cleaning of the machine is required (if a cleaning

contract is not in place). Additional Equipment

Non-standard or fitted options originally supplied must be

returned at the end of the contract period. Badges, Labels and Stickers

Non-standard badges, labels or advertising fitted to the

bodywork should be removed and any damage caused by

their attachment or removal made good. Keys

A full set of keys should be returned. Any security system,

engine management control or access control system keys

or codes should also be returned.


Dents

Minor dents (20mm in diameter) are acceptable as long as

paint surface has not been penetrated so that bare metal is

visible or corrosion has set in. Multiple dents occurring in

a single panel are not acceptable.

Load Guard/Backrest

The load guard/backrest must be straight and structurally

sound at all times. Any bending, pulling or impact damage

must be repaired as and when it occurs.

Overhead Guard

The overhead guard should not be dented or deformed in

any way. No holes or unauthorized penetrations should be

made to the overhead guard structure. Any damage to the

overhead guard must be immediately reported to

Eastcoast Rentals on the breakdown request form

(refer to page 14).

Tyres, Forks and Attachments

Tyne damage to tips is caused by impact or dragging and

is not considered fair wear and tear. Tyne wear at the heel

may be caused by dragging and may not be considered fair

wear and tear.

Body Damage

Any damage must be repaired as and when it occurs and

includes, buckling, distortion and impact damage. Repair

should be completed by your rental company or an

approved repairer.

Χ – Unacceptable damage to a bonnet

Χ – Unacceptable dents to A battery cover

Χ – Unacceptable damage to a load guard

Χ – Unacceptable damage to overhead guard


Paint Work - Body, Mast Channels and protective Structure

Small areas of stone chipping, and light scratches up to

25mm in length are acceptable, relative to the vehicles

age and hours, as long as they have not penetrated

through the base material and/or caused corrosion.

Hydraulic Components

Damage to hydraulic components is unacceptable

and must be repaired. Some wear on

the exterior hoses are acceptable provided it

does not penetrate the braiding.

Lamp Glasses/Lens

All lamps must be operational. Holes and

cracks in the glass or plastic covers or lamps

are unacceptable.

Glass, Polycarbonate

Windscreen. Cracks and damage in driver’s sight

line is not acceptable and require replacement.

Roof panels or side panels must not be cracked

or damaged, due to impact, abuse or negligence

Χ – Unacceptable paint damage

Χ – Unacceptable lens damage

√ – Acceptable wear and tear. This paint has worn off from the driver entering and exiting

the machine. The paint rubbing near the seat caused by legs and hands when considering the age and hours of the machine is acceptable wear and tear


Seat

Drivers seat shall not be ripped, torn, cut, holed, burned or stained. Wear and soiling

through normal use is acceptable, while any stitching that has come apart needs to be

repaired.

Control and Dash

All controls and gauges should be intact and operate correctly. All dash covers,

panels and compartments must be intact. Cracking, deformation, distortion, gouging.

Holes or damaged covers, panels or compartments are not acceptable.

Floor Covering

Wear and soiling of any floor covering through

normal use is acceptable.

Χ – Cigarette burn to seat

Χ – Unacceptable damage to a seat

Χ – Unacceptable customer damage. Cracked and broken guard, missing

knobs.


Underside

Minor dents and deformations to machine underbody, covers or protective mounts is

acceptable as long as it has not caused major corrosion. Any serious impact damage

to components or machine chassis frame is unacceptable.

Tyres/Wheels and Components

Dents or damage to the rim or main body of the

wheels are not acceptable. All wheel components

must be intact with no more than minor scuffing

due to everyday use.

Tyre Wear and Damage

There should be no obvious damage to

sidewalls or tread caused by curbing or

other heavy misuse. Load wheels flat spotted due to dragging, excessive build up

due to twine, castor mountings or rigs broken due to impact must be replaced.

Χ – Unacceptable Tyre cut

Χ – Unacceptable lock ring damage


Brakes

Grooved brake components caused by metal to metal contact, damage caused by material wrapped around wheels, brakes, moving parts or handbrake components/cables are not acceptable.

If engine seizes due to running vehicle with insufficient coolant, lubricating oil or with broken internal components and a warning signal light appears, you must immediately stop using the machine and contact Eastcoast Rentals.

Transmission

Slipping, erratic gear or direction changing, noisy

transmission faults may be caused by operator abuse not

premature failure and may not be covered by fair wear

and tear.

Batteries

Incorrect charging, non watering, overcharging,

undercharging, opportunity charging, overheating is caused by improper care. Eastcoast Rentals will provide instructions on how to care for your batteries.

Operator Error

Operators can cause mechanical failure due

to their actions or inactions. Failure to

complete daily checks may result in damage

not considered fair wear and tear. Leaving

lights on flattens batteries, which can lead

to non start requiring a service call this is

not considered fair wear and tear.

Fuel/LPG Systems

Using the incorrect fuel or an incorrect

gas connection is beyond the rental companies

control and are not fair wear and tear.

Regular servicing and maintenance through

Eastcoast Rentals or an authorized service agent in

accordance with the machine service programs should keep your machine

in good mechanical condition, Examples are of

conditions caused by neglect or misuse and are therefore not covered by

fair wear and tear


Battery Care &

Maintenance

One/Two battery operation

Plug charger into the battery making sure that it is connected to the battery not the forklift. Ensure charger starts charging if not inform your supervisor/manager. The charger will automatically deliver the required charge over an 8 hour per period.

DO NOT unplug charger during its charging period, as damage will result to

battery. If the forklift has two batteries always charge battery that is out of the

forklift. If this means having to swap batteries, then do so. When battery is charged NOT BEFORE, top up battery to the correct level.

Attach watering gun supplied to a standard hose connection and to the connection on the top of battery, depress the trigger. Watch water wheel until it stops. Check all white indicators are showing and disconnect from battery.

Do not demand charge the battery i.e. put on for short period of time then

disconnect. This will result in serious battery damage and repairs required. If battery indicator indicates battery should be changed and charged, then

do so. If you DO NOT KNOW when this should be done contact your supervisor/manager. Different models indicate this in different ways

Any problems identify them early so repairs can be carried out to prevent

further damage to the batteries. This should be noted on your forklift checklist provided.


Fair wear and tear summarizes the degree

of deterioration judged to be reasonable when a forklift is returned at the end of a contract period.

Lack of attention to detail, misuse or

neglect are the main reasons forklifts suffer from unreasonable levels of fair wear and tear. Some amount of wear and tear damage may occur through normal everyday business use which could be deemed acceptable if relative to the forklift ages, hours and overall condition.

All parties should be aware of their responsibilities when monitoring maintenance and repair of forklifts and equipment – this may differ from forklift to forklift.

Regular spot checks by operators and supervisors will help ensure any problems with the forklift (or driver) are identified at an early stage.

The machine user should be responsible for the daily checks as per the daily/weekly check sheets on page 12 & 13.


Weekly Checklist - Diesel, Petrol & LPG


Weekly Checklist - Battery Electric


Breakdown Request

Form


Brad Houlton Operations Manager

Mobile: 021 486 078

Email: [email protected]

Chantelle Collins Administration

Mobile: 027 622 2411 Email: [email protected]

Deane Sullivan Lease/Rentals Mobile: 021 852 034 Email: [email protected]

400 Ellison Road, Hastings 4122

PO Box 651,

Hastings 4156

Phone: 06 876 9835 Fax: 06 876 2412

0508 367 554

www.ecrl.co.nz

Fair Wear and Tear Guide Page: 1 - ECR EquipmentBattery Care & Maintenance One/Two battery operation...

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