By definition, Facility Management is in the business of management & co- ordination of people, workplace, processes and technologies to support core business development and delivery of the organizations products and services.

The Basics of Facility Management

FACILITY MANAGEMENT is the business of providing “SOLUTIONS”.

A key Business Function in any Organization.

People

Process

Profits

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FM - THE GOAL KEEPERPotential Qualities of a Facility Manager

Understand Work and RelationshipsManage People Expectations

Keen eye on Costs & Spend Providing right DirectionsMeet Customer Demand

Strategic DecisionsQuick Thinker

Team PlayerMentor

Humility

Effects of Quality Facility ManagementContribution to Organization Goals

Facilitate Key Decision MakingHolds fort during Adversity

Save the Team in CrisisRespect as a leader

Become a Winner

Lord, please let me get this shotConfidential & Proprietory 2

FACILITY MANAGEMENT

First Commitment

Understand the Nature of Organizational Business where you work and It’s Commitment to People.

Study Resource Quality, Understand their Expectations

“People”

are the

“Greatest

Asset”

Be in the Team

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Maintain good personal relationship.Build efficient Team Network. This is a key global delivery expectation.Know all that transpire around work. Document all incidents and deviations. Mail intimate the involved employee/s. Apprise them your Observations only. Mail a copy of violated company policy. DONT implicate/accuse unless evidenced. Call Disciplinary Committee upon Gravity.

Being in Control

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A Facility Managers has to be on top of all situations.

Avoid any blame game or embarrassments.

The FM is always looked upon as The PERSON to approach.

BUT if anything should go wrong, be prepared for a big time flak.

It is vital to understand the people expectations

versus the accepted delivery time frames, quality and modules.

Establish detailed effective SLA’s between the internal & external customers and vendors.

Manage your Show

ManagingConfidential & Proprietory 5

Strategy at WorkPlan you approach well in Advance

Plan alternatives and Back ups

Look for Feed backs Ensure Task completion

Handhold till the Goal is achieved

Review the situation And it’s Progress

Allocate AdditionalResources as required

You Have

aScored

You Have

aGoal

Efforts vs. ResultsScore line:2 – 0Result: You WON

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A big burly Bear standing

BALLGOAL

A big bull

Expect the Unexpected

The ungoverned always finds more ways to beat the system.

Fore sight and anticipation of unwarranted situations or acts is a potential quality in FM. Rote the company processes. It helps identify the short falls and lapses in the system. Aids in newer strategies.

Document the findings and propose corrective actions. Share this document with the team.

Constantly revisit the processes to effectively manage changes.Be updated with the business and it’s change dynamics.

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STARTEGIC FACILITY MANAGEMENT AUTOMATING

PROCESSESStrategic FMis the design & implementation of scientific processes and systems to deliver work place Services and Resolutions.

Clear Objectives & Action Plan is the motive of a Strategic FM plan. Implementing Process Improvement plans, Resource analytics, Training & Performance codes, Delivery modules and Measurement systems is the key aspects of this business strategic role.

Aggressive LeadershipPerformance Management

Measurement Systems Relationship Management

E – CommerceStrategic Sourcing

Data AnalysisTrust & Transparency

Enhanced C - Sat

BUSINESS PROCESSRE - ENGINEERING

REDUCES Repetitive tasks,

Duplicating works, Data entry process,

Documentation, And Retrieval.

Moving Ahead……..

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MONDAYJULY 20 2010

Till the Next Edition…..

SANJAY CHAUDHURIA FM PROFESSIONALConfidential & Proprietory 9