Our Approach

Improving work environmentsOpenWorks is guided by a simple philosophy: A cleaner, safer and healthier environment means a more productive work place. This is our goal at OpenWorks – to offer more than maintenance by working with you to improve your work environment. This is what motivates and challenges us to go the extra mile for you. It gives us pride in what we do, because we know our work helps you enjoy yours. As a matter of fact, we guarantee it!

How do we create results? We offer the highest-quality, customized services at a competitive cost We improve the quality of your facility’s environment with staff trained to meet best practice

standards We provide strong communication processes to ensure quality service We offer centralized administration and support We are environmentally conscious; offering a green alternative for your facility and employees

Our comprehensive processAt OpenWorks, we pride ourselves on our flexibility. This allows us to implement customized solutions that fit the specific needs of your facility – providing you with the best services to improve your work conditions. From services performed onsite to our centralized communication systems, you can count on OpenWorks to give you the level of service you expect: Dedicated account management and oversight LEED accredited professionals Customer intranet access 24/7 Comprehensive quality assurance program Environmentally friendly Green Clean program Safety and compliance processes Wide range of services that address your specific needs Customer specifications that meet budget requirements High quality equipment and products

Customer Service Technology Service deficiencies are logged into our proprietary

“Customer Service Notes (CSN)” system. Each issue is provided with a rating, resolution and a follow-up date. The CSN is kept open until the issue is resolved and the same is confirmed with the customer. Any repeated (or major) deficiency is escalated to the senior management level. Our resolution system will include, if necessary, re-training or the replacement of the service provider servicing the particular location.

We believe in responding timely to resolving all customer issues. Complaints received by our customer service staff are immediately communicated to a district manager and/or major account manager and logged into our CSN system.

Maintenance vs. Real Value The OpenWorks

difference is based on results that are measurable and add value to your bottom line. We are dedicated to pursuing efficiencies for continual cost savings and improvements. See how we go above and beyond to offer solutions that positively impact your business

Delivering solutions beyond your expectations

We call it the “wow” factor – to continually exceed your expectations. At OpenWorks, this is our standard, the one we set for ourselves. As a leader with over 25 years experience in facility services across the U.S., we are committed to providing the most innovative processes, highly-trained people, leading technology and top-notch service in the industry.

Results – not just promisesWe are committed to exceeding our clients’ expectations, which we fulfill through the hard-work ethic, entrepreneurial spirit and dedication of our people. Of course, we’d never ask so much of our people if we didn’t ask the same from ourselves, which is why we are committed to hiring and training the best staff in the business, and empowering them to look for ways to improve the facilities they service. In turn, our employees feel more valued, which explains why our turnover is only 40% versus an industry standard of 300%.

You’ll notice the differenceOpenWorks has a formalized and documented quality control process to ensure that the needs of your business are met each and every day with consistent and thorough attention to detail. Built on a foundation of over 25-years industry experience in the cleaning industry, we are continually improving our processes through customer feedback and involvement.  We are focused on keeping up with technology and continually deploy best practices throughout the organizations.  These continuous efforts ensure that we’re doing everything possible to optimize your janitorial solutions through cutting-edge technology and personal communication.Whether it’s increasing sales because of your facility’s high-quality image or reducing employee absenteeism due to a cleaner and healthier work environment, OpenWorks works with you to implement improvements that add to your bottom line. Depending on your overall objectives and goals that you want to achieve through an improved facility, we will work with you to provide solutions that are guaranteed to positively influence your business. Bottom line: You can depend on OpenWorks to stand behind what we set out to achieve.Our clients tend to set very high expectations.  In-fact, we encourage them to.  No other facility services company offers this kind of peace-of-mind to its customers.

Quality at-a-glance Account Manager: Your corporate-level representative assigned to your account to oversee your service On-site Visits:  Routine inspections ensure that OpenWorks is delivering on its promises Quality Service Audit:  Periodic in-depth checks of your facility conducted by the district manager and

general manager Work-loading Analysis:  Optimizes the work schedule on your facility, so that you get more out of our

services Log Book:  On-site record keeping provides ongoing communication between you and your OpenWorks

team 24-Hour Customer Service:  For emergencies or unexpected needs, you can call OpenWorks any time. Web-enabled Service: Communicate with OpenWorks quickly, efficiently, and when it works for your

schedule.

Cleaning Green Environmentally friendly for healthier, more productive workplacesMany cleaning companies service facilities without a thought to what their chemicals are doing to the environment. At OpenWorks, we know keeping Green Practices is integral to the entire process. That’s why we’re dedicated to improving work environments so that they are healthier and safer workplaces for you, your customers, and your employees.

Cleaning to protect health without harming the environmentAs a proud member of the USGBC, and a supporting partner to our customers seeking LEED certification, OpenWorks is committed to providing sustainable cleaning solutions for your facility.