Facebook Timelines for Pages Mountain Home

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By Herb Lawrence, Center Director Astate Small Business and Technology Development Center * Facebook Timelines Tips & Tricks for a GREAT Page

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Powerpoint for Mountain Home businesses in workshop on Facebook Timelines yesterday by the ASU Small Business and Technology Development Center

Transcript of Facebook Timelines for Pages Mountain Home

Page 1: Facebook Timelines for Pages Mountain Home

By Herb Lawrence, Center Director

Astate Small Business and Technology Development Center

* Facebook TimelinesTips & Tricks for a GREAT Page

Page 2: Facebook Timelines for Pages Mountain Home

*In Your Packets:

Registration form

and evaluation form– Please fill out the Attendee Record Form at the beginning of the

seminar

Copy of the slide presentation

Additional handouts

Page 3: Facebook Timelines for Pages Mountain Home

*7 Critical Changes

*Default Landing Tabs are GONE

*Photos, Likes & Apps at Top of the Page

*Able to Pin your Favorite Post to the Top

*New Administrator Panel

*You can Message Fans Directly

*The Cover Photo

*You can Change your Fan Page name

Page 4: Facebook Timelines for Pages Mountain Home

*What We Will Cover

1. Setting our Cover Photo and Profile Picture

2. Organizing Our Views and Apps

3. Star, Hide, Pin

4. Explore the Admin Panel

5. Enable Messages

6. Make the Most of About

7. Friend Activity

8. Milestones

9. Activity Logs

10.Name Change Opportunity

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*What Really Changed?Was…

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Herb’s 5 Laws Online Consumers

*Attention Span of a Gnat

*Lazy

*Selfish

*Not Rocket Scientists

*Don’t have ESP

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Why “Like” a PAGE?

*40% Want Discounts/promotions

*39% Show support of Company

*36% Get FREEBIES

*34% Stay informed

*30% Updates on upcoming sales

*25% Exclusive Content

Why Consumers Use Facebook

*63% Reconnect old friends

*59% Maintain personal contacts

*37% Stay on top of social life

*30% Fill downtime guilty pleasure

*30% play games

* Facebook User Motivation

Page 8: Facebook Timelines for Pages Mountain Home

*But FIRST!!!!!

*How does Internet Marketing Sync with Your Overall Marketing Plan?

*What Social and Online Marketing Do You Currently Use?

*Specifically What DO YOU WANT Facebook to do for you?

*What is the REASON You have a Page?

*What do you WANT FANS TO DO?

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*What Facebook Doesn’t Tell You!

*90% of “Likers” NEVER come back to your page!

*At BEST… 20% of your Fans See Your Newsfeed Post

*Today Post “Decay” is about 5 HOURS

*Edgerank will SLAP YOU!

*Up to 30% penalty for 3rd party posting to Facebook

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* Engaging Brand Timelines

Photo of first Wal-Mart in Rogers in 1962

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*Cover Photos

*New: Cover Photo 851 X 315 pixels

*Thou Shalt Not:*Price or purchase information

*Any type of contact information

*References to Facebook features (like, share, etc.)

*Calls to Action (Get it Now or Tell Your Friends)

*Misleading, deceptive or false covers

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*Walking a Fine Line Here

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*Cover Images

*What Works?

*Photo to showcase your products

*Photo of people using your products

*Photo of “secret” ingredients

*Photo with unique selling point

*Photo that gives inside look to your business

*Photos that make visitor salivate

*Photos that involve the audience

*Change Cover Image often

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Make ‘em Hungry! Share Your Ingredients

*Covers That Work

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Really Make ‘em Hungry! Happy Customers

*More Covers that Work

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*Profile Picture

*180 x180 pixels is your thumbnail scaled down to 32 x 32

*What works?

*Logo

*Image that is representative of your brand

*Best to Be permanent

*ASU SBTDC Facebook

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* Organizing Your Views & Apps

*Right below cover photo

*Photos tab automatically first and can’t be moved

*Allows for 12 apps to be shown (with drop down)

*Only 4 can be featured in view

*Choose View Apps Carefully

*Can Customize images for each app 111 x 74 pixels

*Good and Bad of the “Like” “Liked” button

*ASU SBTDC Apps

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*3rd Party Feeds

*http://facebook.com/twitter FB to Twitter

*http://facebook.com/selectivetwitter #fb posts any tweets you end with #fb to page wall

*http://facebook.com/networkedblogs pulls your blog feed into Facebook page

*http://facebook.com/googleplustopages

*http://www.facebook.com/youtubeapp

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*Other Apps Worth Checking Out

*Static HTML http://apps.facebook.com/static_html_plus/

*Tabsite http://tabsite.com

*Involver http://involver.com

*North Social http://northsocial.com

*Fan Page Engine http://www.fanpageengine.com

*TabPress http://apps.facebook.com/tabpress/

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*To Run Contests

*Wildfire http://wildfireapp.com

*Strutta http://strutta.com

*LikeOurBusiness http://likeourbusiness.com

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*Star, Hide or Pin

*You can Pin or Anchor a specific post to the top of the timeline for up to 7 days

*Pinning a story prevents it from getting lost

*Star Highlights the post and spreads across both columns

*Downside…can’t Highlight AND Pin

*Hide from Page takes off Timeline not newsfeed

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*Admin Panel

*You can now see Notifications

*New Likes

*And send private messages to them as your profile

*Fans can now privately message your page

*You can only respond, not initiate as your page

*Insights

*Page Tips

*Also has drop down Manage (your edit), Build Audience, Help and Hide

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*Enable Messages

*Part of Admin Box Enabled messages perfect for private conversations with fans especially something sensitive like customer service issue

*Customer must initiate

*Your responses as your brand not individual

*Can Turn off:

*Admin Panel, Manage>>Edit Page>>Manage Permissions then uncheck Messages box

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*About Box

*On left below Cover Image

*Grown from 70 characters to 170 characters

*Perfect Call to Action

*Can Include website links

*However Local Business Pages display your local information (address or phone)

*Can insert website in those options

*Decide what is more important website or other contact

*Edit About Description: admin panel>Manage Page> Basic Information

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*Friend Activity

*New visitors get “Personalized Experience”

*Will see any personal FB friends who are interacting with your page

*Provides for “social proof” when they see their friends interacting with your page

*ASU SBTDC shows how many of my personal friends are fans of my page

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*Milestones

*When you don’t post consistently becomes obvious with milestones

*Can set dates to flesh out milestones

*Include significant events

*Fan growth, award wins, product releases, historical photos

*Milestone images 843-403 pixels

*See First Facebook Class December 2009

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*Activity Log

*Activity Log allows you to view, manage and organize all the posts on your page, even the ones you hid from timeline.

*Able to filter stories by date or story type

*View spam vs. photos vs. comments vs. posts

*To Access Admin Panel, click Manage>>Use Activity Log

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*Change Your Name

*Misspelled or inaccurate fan page name? Now you can REQUEST to change it

*http://www.facebook.com/help/contact_us.php?id=262629790471076

*“Please note this is for your Page name only. Unfortunately, at this time we are unable to support Facebook web address changes”

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*Best Practices

*Publish MORE Visual Content

*Posts including a photo album or pic generate 2X more engagement than other post types

*Think: photos, charts, infographics, Pinterest!

*Feature Custom Tabs in Views & Apps for Lead Generation – No more default landing tab option

*Edit Images that Appear in Your Views & App Bar

*Make Sure Best Posts Appear on Timeline (Make sure default setting is “Allowed on timeline by checking “Everyone can post to ASU SBTDC timeline in the manage permissions section)

*Pin a New Featured Promotion every 7 Days

*Prepare a Schedule or Calendar for regular posting

*Tie Facebook posts to your marketing campaigns

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*3rd Party Schedulers

*Hootsuite http://hootsuite.com

*Buffer http://bufferapp.com/

*Tweet Deck http://tweetdeck.com

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* Thank You! Oh or call me: 870-972-3517

Let’s Connect On-Line

E-mail [email protected]

ASU Small Biz Blog http://www.asbtdc-asu.com

Facebook Page: http://www.facebook.com/asu.sbtdc

Facebook Profile: http://www.facebook.com/herb.lawrence

Twitter: http://www.twitter.com/asbtdc_asu

LinkedIn: http://www.LinkedIn.com/a/asusbtdc