Annika Naschitzki

Eye tracking & UXAll will be revealed.

What is eye tracking?

Eye tracking records what people look at

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See the user’s gaze - Live

You can follow what the user pays attention to in real-time.

The participant’s gaze is marked by red dots and red lines.

A camera displays the participant, so you can see their facial expressions and body language.

Eye tracking results: Heatmaps

Heatmaps show what participants focus on.

In this example, ‘hot spots’ are the picture of the shoes, the central entry field and the two right-hand tiles underneath.

The data of all participants is averaged in this map.

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Eye tracking results: Gazeplot

More examples with interpretations are coming up. But before…

Gaze plots show the ‘visual path’ of individual participants. Each bubble represents a fixation.

The bubble size denotes the length or intensity of the fixation.

Additional results are available in table format for more detailed analysis.

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How does it work?

Pupils move a lot

in here, somewhere…

Our pupils are constantly in motion.

When the pupil is moving, it’s called a ‘saccade’.

During a saccade, visual perception is unlikely or even impossible.

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How we ‘look’

Fixation

SaccadeEye Tracking measures the speed of the pupil and can thus detect when a fixation is happening!

The pupil must focus on a point in order to perceive colour, faces, writing, etc.

That is called a ‘fixation’.

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What do these fixations tell us?

Fixations are linked to attention. Moving your eyes means moving attention.

A fixation does not mean that the participant definitely perceived an element.

But it is fair to say that elements that draw visual attention have a higher chance of being perceived (consciously or subconsciously).

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How can a monitor tell what I look at?

tobii11

There’s a layer in our eyes that reflects infrared light.

This is where the red-eye effect in photos comes from as photo flashes use infrared light.

The eye tracking monitor makes use of this effect!

The red-eye effect

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What the eye tracker sees

tobii

The eye tracking monitor uses infrared light to make the pupils of the person sitting in front of it light up and so become detectable.

This is what it looks like for the monitor.

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Monitors - No strings attached

tobii

Now it’s all free and comfy. The monitor can capture the gaze in a wide area, so the participant can relax and move naturally:

kristenbell.org

It used to be like this:

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Eye Tracking & User Research

You run user research to understand:

Your user’s actual behaviour.

Your user’s attitudes, feelings, and motivations.

Your user’s experience with your company/organisation

(stories).

What is and isn’t working in your design/product.

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You add eye tracking to get:

A deeper understanding of user’s actual behaviour.

Insight into user’s subconscious or instinctive behaviour.

A better understanding of why your design does or doesn’t

work.

Evidential (quantitative) data.

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There’s 2 scenarios for eye tracking

How do users perceive my design/website/product?

Do users notice what I want them to notice?

How is my design performing in the context of typical usage tasks?

Conceptual design: what basic structure works best?

Wireframe stage: where shall I place my content or images?

Detailed design: how does my visual design serve the website’s/product’s design purpose?

The Check-UpHow is my design, website or product

performing?

Inform your design

Use eye tracking data to support

your design process

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How is my design, website or product performing?

The Check-up

Set-up of an eye tracking test

User tests are often run in 45 to 60 minute sessions with 6 to 15 participants:

1. Participants are give a number of typical task to complete, using the website, design or product you want to test.

2. The user’s intuitive interaction is observed, comments and reactions are recorded.

3. The participant’s impressions are captured in an interview at the end of the test.

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What happens then?

The next slides are a couple of examples.

The next step is to analyse the eye tracking data and the user’s feedback. We focus on:

what users saw,

what users overlooked

and

what they thought and

felt about the website,

design or product.

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Examples: Testing website designs

What do you think draws the user’s attention on this site?

The listed offers in the centre or the special offer banners on the right?

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The site suits browsers and focussed users

This participant thoroughly reads the

listed offers.

Whenever a destination sparks

her interest, she looks at the offer

details, e.g. the price.

This participant focusses on the right-hand banners.

He briefly gazes at the listed offers, but shows no reading behaviour there.

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What drew most attention on this design?

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The key visual and a box at the bottom

Note: Telstra Clear have since re-designed their homepage.

The key visual got

lots of attention.

Surprising: This box got heaps of attention. It reads:

“If you are having trouble getting through to us on the phone, please click here to email us, we’ll get back to you within 2 business days”.

Participants got the impression that Telstra Clear has trouble with their customer service.

The main navigation

and its options got almost no attention.

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Use eye tracking data to support your design process

Inform your design

Design process

There’s lots of decisions to make in all stages of the development process:

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Decision like these…

Will users notice this if I put it here?

Where should the ‘Pay now’

button be?

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visuality-group.co.uk

… or these:

How does my design perform

compared to others?

Does my design draw enough

attention?

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… and these:

Does Design A

work better?

… or Design

B?

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Design principles – revealed by eye tracking

Humans are programmed to recognise faces. Everywhere.This effect can be seen in eye tracking. Faces always draw attention!

Face Effect

The Face effect – an example

bunnyfoot

Yep, there’s attention on certain… areas,

… the face, however, is the strongest point of focus!

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Using the Face effect

humanfactors.com

The ‘Face effect’ can be used to drive perception.

Here’s a great example from humanfactors.com

2 versions of an ad design were tested using eye tracking.

The goal of the ad is of course to draw attention to the product name.

Version A Version B

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Using the Face effect

humanfactors.com

Eye tracking results for ad Version A:

We see a face effect: The model’s face draws a lot of attention.

The slogan is the other hot spot of the design. Participants will likely have read it.

The product and its name get some, but not a lot of attention.

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Using the Face effect

Eye tracking results for ad Version B:

Again, we see a strong face effect. BUT: In this version, the models gaze is in line with the product and its name.

The product image and name get considerably more attention!

Additionally, even the product name at the bottom is noticed by a number of participants.

humanfactors.com

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Ways to focus attention

usableworld.com.au

Same effect: If the baby faces you, you’ll look at the baby. But if the baby faces the ad message, you pay attention to the message. You basically follow the baby’s gaze.

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Did we learn to ignore them?

Banner Blindness

Central banners

Central banners are used on a lot of homepages.

They use prime real estate on the homepage.

That means they must be in the centre of attention, right?

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Banner blindness

… or are they?

In this test, participants were given a task: Find the nearest ATM.

Participants focused on the main navigation and the footer navigation– this is where they found the ‘ATM locator’.

So, when visiting a site with a task in mind – as you normally do – the central banner can be ignored!

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Compare the visual paths: Task versus browse

When browsing, the central banner gets lots of attention. But how often do you visit a bank website just to browse?

Participant was asked just to look at the homepage Participant was given a task (‘Find the nearest ATM’)

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Main focus: Navigation options

Eye tracking results show: When looking for something on a website, the main focus of attention are the navigation options.

Maybe users have learned that they’re unlikely to find what they’re looking for in a central banner image.

Task: ‘What concerts are happen in Auckland this month?’

Task: ‘You want to send an email to customer service’

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Task: ‘You want to get in touch with customer service’

When do users look at banners?

In this example, participants looked at the banner even though they were looking for something specific. What’s different?

Participant was asked just to look at the homepage

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Banner Blindness: The trick is…

… don’t make your banners look like banners!

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User research + Eye tracking

a more complete understanding of your user’s experience

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The bottom line:

Thank you.

Got questions? Get in touch: anni@optimalusability.com

04 498 57 42 optimalusability.com