OST Market

Hybrid Case Histories

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Diego Gosmar

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  The VoIP Market Standard   Pure Open Source Telephony Solutions

  Asterisk   The Market   What’s next

  Mix of OST and Proprietary Solutions   The Value Added proposition

  Conclusions

Summary

The Open Source Solutions Benefits

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OST means STANDARD !

RFC 3261 – SIP: Session Initiation Protocol – Describes the very core of SIP – First spec to read

RFC 3263 – Locating SIP Servers – How to locate SIP servers (DNS) based on a SIP URI

RFC 3265 – SIP Specific Event Notification – Defines the SIP methods that enable subscription and notifications

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RFC 3261 – SIP Architecture

Registrar Redirect Location Database

REGISTER “Here I am”

INVITE “I want to talk to another UA

Proxied INVITE “I’ll handle it for you”

“Where is this name/phone#?”

Redirection “They moved, try this address”

SIP-GW

UAC: User Agent Client UAC: User Agent Client

SIP Proxy

domain.com

AAA The Standard ! OST Started with it… …Proprietary is joining

Asterisk SIP Elements Asterisk, as a server, is a SIP registrar and Location server and also acts as a

useragent endpoint .

A SIP proxy handles call control on behalf of other user agents (UA) and usually does not maintain state during a call and therefore is never the endpoint of a call ! The SIP proxy routes the UAC to UAS requests and the UAS to UAC responses.

Asterisk is NOT a SIP Proxy Asterisk is a Back 2 Back User Agent

Asterisk is a PBX with Media GW extensions

The OST Market: 2007-2008

WMS

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Lots of Fragmentation !

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Open Source Telephony Ecosystem

ITSP 1

ITSP N

IAX2

SIP

SIP

IAX2

SIP

LAN

Asterisk PBX

IAX2 LAN

Asterisk PBX

IAX2

PRI

SIP SIP

LAN 2

Real Scenario

Carriers Enterprise

Open Source Telephony Systems

+ Proprietary PRO Solutions

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Softphone PRO Call Management Hide the dial pad when you don't need it See picture-in-picture video layout Employ Do Not Disturb function audio/video calls and/or IM and/or availability status Use Quick Transfer for calls Hide your ID for calls

Contact Management Add a contact during a call View combined history for calls and IM attached to contact details View avatars for individual contacts

IM Management – SIP SIMPLE Enabled ! Send instant messages to groups Use IM tabs for multiple IM conversations in one window See IM alerts for incoming IM

Presence Receive or block notification alerts for contacts' status Establish unique privacy rules for each contact Create multiple user profiles Set custom ringtones for calls and IM

•  Open Standards based •  Session Initiated Protocol (SIP) based signaling for all interactive media sessions •  Enhanced Quality of Service (QoS) for voice & video calls •  Security offering signaling & media encryption via TLS and SRTP streams •  Performance Management of the SIP end-point •  High Compression codec support •  Comprehensive Personal Address Book, including detailed calls lists and history •  Zero-Touch Configuration of your audio or video devices •  Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application. •  IM & Presence Management •  Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN] •  Voice & Video Call Recording •  Detachable & Sliding Drawers for quick Video and Contact information •  Incoming call alerts

SIP for Instant Messaging and Presence Leveraging Extensions (simple)

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Mobility: Open SIP and Dect

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CTI PRO version for Asterisk

Automatic integration with Microsoft Outlook 2000 and higher Real time call notifications via pop windows Placing calls within Outlook, email message or contact Automatic contacts data update Asterisk compatibality Source Code Available

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Embedded Systems IP PBX Example

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Market Targets

Scenarios: multisites

Scenarios: VOIP ITSP Trunking

Scenarios: Mobility Extension

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Enhanced GUI WMS pbx.wildix.com

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Benefits Snapshots •  No needs to be an Expert Linux programmer to configure it… • … With the same flexibility of an Asterisk box •  Handsets Autoprovisioning integrated: key improvement about configuration and Change Management •  Immediate Image configuration Backup •  Access list for Multiple GUI access privileges

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…Benefits Snapshots

•  The Real Telephony Services are configurable using just a Click

•  Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways !

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Redundancy Easy to Manage

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  Over 150 metrics computed

  Taken and lost call metrics: length, wait times, distribution, SLA

 Weekly, daily, hourly breakdown (up to 5-minutes resolution)

  Area code analysis

  Agent session metrics, complete of ACD and non-ACD time

  User-definable business metrics

  Export data to Excel, XML, CSV

  Easily scriptable via XML-RPC

  Listen to call recordings from web

Proprietary Analizer OST for Contact Centers

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Queue Metrics

 Show real-time call-center activity: calls and agents

 Multiple definable alarm levels  Supervisors can listen to live calls as

they're happening  Supervisors can monitor agent's

screens  Extensive real-time wallboard

suitable for projectors or large screens

 Easy to create stand-alone wallboard systems with Linux

Real-time monitoring

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OST and PRO Ecosystem

VoIP Ecosystem For

Business IP Phones

IP PBX

Mobile Gateways

Paging

Intercom IP Camera

Media Gateways

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Conclusions

Mix of Open Source and Proprietary Development brings to the special Telephony Ecosystem:

•  Professional Products •  Value Added Services •  Decrease the Tweaks (both for OST and Proprietary) •  Enforce the support •  Address the time to market needs

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Thank you !